We are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all levels of the QLD business in an efficient, personal and professional manner.
Some of the key responsibilities in this role include:
- Identifying and proactively resolving IT issues, primarily for the Brisbane CBD & Gold Coast offices
- Providing first and second level hardware and software support
- Adhering to all processes and documenting procedures accordingly
- Making recommendations on upgrades and replacements when necessary
- Proactively building the IT brand via local delivery of customer facing technology initiatives
- Involvement in IT projects
