What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

Program Manager, Optimising Immunoglobulin Management in Australia
Job No.:  
Location:  553 St Kilda Road, Melbourne
Employment Type: Full-time
Duration:  12-month fixed-term appointment commencing 10 March
Remuneration: $116,075 - $128,126 pa HEW Level 08 (plus 17% employer superannuation)

Amplify your impact on global blood research at a top university
Collaborate with world-class teams driving innovation in immunoglobulin use
Be the CRE Program Manager shaping research with extraordinary ideas

The Opportunity
The NHMRC OPTimising Immunoglobulin use in Australia (OPTIMAL) Centre for Research Excellence (CRE) builds on the Transfusion Research Units long-standing success in blood research. We are seeking a CRE Program Manager to join the team to play a central role in coordinating and delivering this multifaceted program of work. Working closely with researchers, students and external collaborators, the position involves managing resources, timelines and

... Click here to view more detail / apply for Program Manager, Optimising Immunoglobulin Management in Australia

Security is a top priority at ING Australia, and our security team plays a crucial role in enabling the entire organization to operate in a safe and secure manner. We are currently seeking an experienced leader in Attack Surface Management and Offensive Security domain to join our Technology security team, reporting directly to our CISO.
As a passionate team player, you will help by managing the penetration testing, red team and attack surface management functions to identified security vulnerabilities and support with addressing them.
This is a newly created role and provide you an unique opportunity to define this function and make a significant impact.
If you are ready to take on a new challenge and possess the skills we're looking for, we want to hear from you.
What you?ll do  

Build and lead a team of penetration testers to execute penetration and
... Click here to view more detail / apply for Senior Manager ? Attack Surface Management

Great career opportunity
Passionate and collaborative team
This is a 3 month temp opportunity with the possibility to go permanent
Our Client
A International utilities company is seeking a Management Accountant to join their fantastic finance team. This company leader in their field with a recognisable brand and want to offer this amazing opportunity to a motivated Management Accountant.
Tasks/Responsibilities


Month-end preparation
Balance sheet reconciliations
Bank Reconciliations
Budgeting
Forecasting
Stakeholder management
Ad hoc tasks
About you
You are a Management Account that has:


5 year experience
Strong interpersonal skills
Strong IT skills
Good Excel skills
Please apply to this ad or for more information please contact Rhys Cole on   or  ... Click here to view more detail / apply for Management Accountant

Asset Management Officer
Remote | Full-time Position
A pro-rata annual base salary range of $84, to $97,, plus annual allowances (conditions apply), with the starting salary negotiable based on skills and experience. Additional benefits include a superannuation matching scheme, six weeks of annual leave.
About the Position
We are seeking an Asset Management Officer to join our Asset Management team; this position will be offered as a remote working-from-home position.
Reporting to the Manager Assets and Programming, this role is pivotal in maintaining accurate data and ensuring the efficiency of our asset management systems while meeting legislative, regulatory, and reporting requirements.
Key responsibilities include maintaining and updating asset management systems (myData, SharePoint, GIS, RAMM) with accurate and current data, validating information through document and photographic evidence, and managing and distributing the Shire?s Road Condition Reports, including website updates. The role also involves supporting project ... Click here to view more detail / apply for Asset Management Officer

Join AECOM’s Transport Group in South-East Queensland as a Technical Director, with a strong focus on design management. You will step into a dynamic role that blends leadership, innovation and project delivery. This is an exciting opportunity to guide a talented multidisciplinary group of professionals as a project leader for the delivery of complex, region-shaping projects.

In this role, you will have the opportunity to:

• Oversee the design, coordination, and successful delivery of major transport infrastructure projects. Your technical management skills will be crucial in ensuring that designs are completed on time, within budget, and to the highest standards of quality. You will lead and coordinate multidisciplinary teams and implement best practices in design management to drive efficiency and excellence in project outcomes.
• Cultivate a culture of excellence, inspiring teams to deliver high-quality results that achieve or exceed client expectations.
• Engage regularly with clients, allowing you to forge strong relationships and truly understand their needs, which is essential for driving satisfaction and securing repeat business. Your reputation for delivering exceptional results will help enhance AECOM's standing in the market.
• Identify opportunities to expand our portfolio, lead proposal efforts, and enhance AECOM’s presence in the market. Your skills and vision will be instrumental in winning new projects and shaping the future of our strategic initiatives.

If you’re a motivated leader with a passion for delivering impactful solutions, this position offers you the chance to make a significant difference in a supportive and forward-thinking environment.

Join us, and let’s create a legacy of excellence together. 

What will a day in this role look like: 

• Lead the design and coordination of major transport infrastructure projects, focusing on technical management, project performance, client relationships, and contractor relationships.
• Work with an industry-leading team on a broad range of transport infrastructure projects that shape cities and regions, including some of Queensland’s largest road and passenger transport projects, and indeed Australia-wide. 
• Foster a culture of technical excellence and collaboration with our multidisciplinary teams.
• Establish and maintain effective relationships with clients, customers, and partners.
• Influence and lead strategy development and execution to achieve business success.
• Lead change and drive productivity by championing our digital delivery initiatives, ensuring the integration of cutting-edge technologies and innovative practices to enhance project outcomes.

Join AECOM’s Transport Group in South-East Queensland as a Technical Director, with a strong focus on project management. You will step into a dynamic role that blends leadership, innovation and project delivery. This is an exciting opportunity to guide a talented multidisciplinary group of professionals as a project leader for the delivery of complex, region-shaping projects.

In this role, you will have the opportunity to:

• Oversee the planning, execution, and successful delivery of major transport infrastructure projects. Your project management skills will be crucial in ensuring that projects are completed on time, within budget, and to the highest standards of quality. You will lead multidisciplinary teams, coordinate with various stakeholders, and implement best practices in project management to drive efficiency and excellence in project outcomes.
• Cultivate a culture of excellence, inspiring teams to deliver high-quality results that achieve or exceed client expectations.
• Engage regularly with clients, allowing you to forge strong relationships and truly understand their needs, which is essential for driving satisfaction and securing repeat business. Your reputation for delivering exceptional results will help enhance AECOM's standing in the market.
• Identify opportunities to expand our portfolio, lead proposal efforts, and enhance AECOM’s presence in the market. Your skills and vision will be instrumental in winning new projects and shaping the future of our strategic initiatives.

If you’re a motivated leader with a passion for delivering impactful solutions, this position offers you the chance to make a significant difference in a supportive and forward-thinking environment.

Join us, and let’s create a legacy of excellence together. 

What will a day in this role look like: 

• Lead delivery of major transport infrastructure projects, focusing on culture, project performance, client relationships, and contractor relationships.

• Work with an industry-leading team on a broad range of transport infrastructure projects that shape cities and regions, including some of Queensland’s largest road and passenger transport projects, and indeed Australia-wide. 
• Foster a culture of technical excellence and collaboration with our multidisciplinary teams. 
• Establish and maintain effective relationships with clients, customers and partners. 

• Influence and lead strategy development and execution to achieve business success. 

• Lead change and drive productivity by championing our digital delivery initiatives, ensuring the integration of cutting-edge technologies and innovative practices to enhance project outcomes.

18 Nov







Sydney, NSW, AU







Dont settle for ordinary we welcome those on the hunt for more! At Lion, we believe that life is short and working in sales just feels different when your product sits at the heart of human connection and good times. So put a spark back in your day, working with customers who are happy to see you and outstanding brands like Tooheys, XXXX, Hahn and White Claw.    We are searching for a Revenue Growth Management (RGM) Manager - On Premise  (think hotels and pubs) to join our team in Sydney, reporting to our Head of RGM. This is a permanent role and is available on a hybrid basis,




... Click here to view more detail / apply for Revenue Growth Management (RGM) Manager

Choosing your next career step can be thrilling yet overwhelming and we get that.
Right now, MidCoast Council is offering a range of opportunities designed to simplify your decision-making process. Were here to help launch your career and set you on the right path.
Our Trainee & Apprentice program for is now open for recruitment!
Seize the chance to make a positive choice for your future, and best of all, you can do it right here on the stunning  Barrington Coast.
Why work with us?
At MidCoast Council, you will have the opportunity to work in our advanced, technology-driven facilities, or contribute to impactful outdoor projects across the picturesque Barrington Coast. No matter the path you choose, you'll receive excellent training from experienced leaders in their fields. 
We are a dynamic Council dedicated to serving our community and investing in




... Click here to view more detail / apply for Trainee Water Management & Treatment

Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customers diverse problems supporting multiple businesses across a variety of markets to be ready for anything.
Were an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that cant be found in any other company.
Its an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really
... Click here to view more detail / apply for Head of Account Management

Posted: 27/11/


02/01/

Job Type: Permanent - Full Time

Location: North Road Office

Job Category: Administration and Office


Status: Permanent, Full Time (1.0 FTE).
Salary range:  $87, - $93, (per annum) dependent on skills, qualifications and experience.

Job Description

Opportunity:  The City of Albanys Information Technology Team is looking for an experienced and qualified individual to take up the role of Information Management Coordinator. Reporting to the Manager IT, this positions key objective is to develop and implement information management policies and procedures that support the organisations objectives and record keeping legislative requirements. 
This position will also see you responsible for, but not limited to.

Providing education, support and advice on managing information and record keeping to employees across the organisation.
Exhibit strong


... Click here to view more detail / apply for Information Management Coordinator

Temporary full time position ? 19 months
Our organisation
We take pride in our place in the Gippsland community. We are a quality essential service and support the health, safety and wellbeing of our community and staff. We are a significant employer in the region, working closely with our stakeholders towards an increasingly prosperous Gippsland.
We are innovative and committed to ensuring that Gippsland Water remains a great place to work. We do this by:

Offering a flexible and stimulating workplace and investing in our people to enable us to adapt to the changing needs of our business and our region.
Building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.
Building a diverse and inclusive organisation, where our people feel safe to bring their full and authentic self to work.

We ... Click here to view more detail / apply for Change Management Lead

Who we are
Since inception in , the Graduate Division of ProForce Australia has placed over 15,000 Graduates in companies across 8 vertical markets in ANZ.
We work predominantly in the business to business sales and marketing space, and operate within a variety of industries including Media, Recruitment, FMCG, Pharmaceuticals, Finance and IT/Telco.
Roles available
All of the positions we offer require no previous corporate experience and provide the opportunity to be working in a hands on capacity as you contribute to greater team or company goals. We are currently looking for talented graduates who wish to start a career in Media sales.


Account or Business Development Executives
Sales Coordinators
Marketing Coordinators
Customer Service Consultants
Junior Sales Representatives
Channel or Product Managers
If this sounds like you, apply now to advance your career and discover a future of opportunities.
  
... Click here to view more detail / apply for Graduate Media Sales Role | 6-month salary review ? NSW

Total Focus Industries Qld Pty Ltd         Analyse, organise and manage comprehensive data for the business and its multiple sites. Monitoring and managing business internal data and document management systems, ensuring that both employees and clients have access to essential information. Provide strategic guidance on policy, business operations and organizational methods to senior management  Providing business and system solutions along with efficient data management tools  Collaborate with cross-functional teams to ensure effective information flow and risk management practices. Provide training and support to staff in using knowledge management tools and systems. Maintaining Client Relations to address client’s needs and expectations ensuring high level of customer satisfaction Review customer feedback data, satisfaction surveys and perform root cause analysis to identify areas of improvement and suggest corrective solutions Monitoring operational efficiency and improvement through audits and assessment  Oversee compliance and implementation with regulatory and reporting requirements If you believe the above description fits your qualifications, please send your resumes and cover letters to [email protected] About Company Total Focus Industries Pty Ltd is an equal opportunity employer. We welcome applicants from diverse backgrounds and support workplace flexibility. Salary: $79628-90009 Job Publish: 11-12-2024 Job Expire: 10-01-2025 Please click to View more detail / apply .

Reference Number:

Closing Date:

Employment Type: Permanent Full Time

Location: Dalby Corporate Office Level 1 (Ground Floor)


Western Downs Regional Council has been awarded the Queensland Large Employer of the Year for the Darling Downs South West Region for , , , and .
Be part of a team that make a real difference within the communities we serve. Our mission drives us, and we want you to be part of the journey.
About the Opportunity
The Project Management Office Lead is responsible for providing tools and support to assist Council deliver its budgeted capital and operational programmes and projects. This role is responsible for implementing a Project Management Framework including supporting tools, to standardise the planning, prioritisation and delivery of Council's programmes and projects. This role is also responsible for the reporting of Council's programmes
... Click here to view more detail / apply for Project Management Office Lead (Dalby)

The opportunity
Novaskill is currently partnered with a renowned and reputable business to offer a Automotive Tyre Management Traineeship. This opportunity includes comprehensive training and ongoing mentoring from a friendly, supportive team dedicated to helping you build a successful career in Automotive Tyre Management.
Youll be completing a nationally recognised Certificate III in Automotive Tyre Management, while gaining hands-on experience and learn the skills needed to excel in the field of tyre fitting, maintenance, and repair.
Learnings

Tyre inspection, repair, and replacement.
Wheel alignment and balancing.
Safe work practices and the use of specialized tools.
Customer service and communication skills.
Inventory management of tyres and related parts.
Basic automotive servicing techniques.

Key Responsibilities

Assisting with tyre fitting and repairs.
Learning to conduct tyre inspections and perform wheel alignments.
Maintaining a clean and safe

... Click here to view more detail / apply for Automotive Tyre Management Traineeship

Are you interested in working on some of the world?s most exciting projects, with some of the world?s leading businesses?
At Turner & Townsend we?re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 118 offices and 47 countries worldwide.
We are currently recruiting for an AD in our Cost Management division to strengthen our Adelaide based Cost Management team. The successful candidate will be degree qualified with considerable industry experience having worked at a senior level for several years. You will work closely with the senior management team and have the full support from a wider perspective.

Leading our existing key client relationships.
Creating and developing new client and consultant relationships
... Click here to view more detail / apply for Associate Director ? Cost Management

• Permanent, Full time 9 day fortnight 
• $69,746 per annum plus Superannuation
• 2 positions available locations Coolaroo and Sunbury

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

As a Parks Asset Management Officer you will assist in providing high quality, tidy and safe Parks and Reserves within the Hume municipality.

What you’ll be doing:

•  
• Undertake programmed and reactive park maintenance duties
• Conduct maintenance and repair of various hard assets and infrastructure in parks such as, but not limited to, reserve fencing, furniture, shelters, gravel paths, retaining walls, park signage, etc.
• Operate plant and equipment relevant to the park asset management task and ensure it is maintained to a high level.
• Perform minor reactive pruning, branch collection and mulching works, minor turf preparation of sports fields, parks and nature strips, and minor soft and hard landscaping works.
• Undertake other park asset management tasks commensurate with skills to ensure a high level of park and reserve presentation.
• Inspect and report on the condition of park and reserve assets to ensure they are maintained and presented to a high standard.
•  
• Conduct minor soft and hard landscaping rectification works in a team environment.
• Assist in constructing, installing, maintaining and renewing minor park assets, including retaining walls, park furniture, bollards, fences (post and rail), signs, paving and hard pavement soil edge levels, etc.
• Conduct and monitor programmed and reactive maintenance activities on Parks and Reserves.

The skills and experience you’ll bring to the role:

• Certificate III in Landscape or other relevant qualification and commensurate on the job training
• Relevant experience with Parks maintenance principles and the operating of equipment relevant to Parks and Reserve management.
• The ability to apply a range of Skills and Hand Tools for various Park Maintenance tasks
• Demonstrated experience in organising daily resource requirements, processes and equipment for programmed and reactive works programs.
• Ability to maintain full and accurate records, including daily works reports, programmed and reactive works progress reports, and park asset audit data records.
• Demonstrated ability to effectively work with contractors and other staff in a team environment.
• Good verbal and written communication skills, including the ability to gain cooperation and communicate effectively with people from diverse backgrounds and cultures.
• Proven ability in recognising improvements and work practice opportunities.
• Current Driver’s Licence with minimum MR Truck drivers’ endorsement (HR Truck Driver’s Licence desirable.)
• Forklift and F/E Loader License desirable

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

JLL empowers you to shape a brighter way .  
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you?ve got deep experience in commercial real estate, skilled trades or technology, or you?re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of ... Click here to view more detail / apply for Senior Director, Account Management

Ongoing (Permanent)
$158,372 to $165,572
All CASA office locations

The Role This is a unique opportunity for someone with specialist knowledge and experience in the management of civil airworthiness approvals and the delegation and authorisation of CASAs regulatory powers to external individuals to make certain approvals on behalf of CASA.  These airworthiness approvals include certificates of airworthiness, special flight permits, minimum equipment lists, and certain specialist maintenance approvals. The Airworthiness and Engineering Branch is responsible for policy, legislation, guidance material, internal procedures and processes for all elements of the airworthiness domain, as well as; aircraft certification; regulatory services and surveillance of design and production approval holders; monitoring and addressing unsafe conditions of in-service aircraft; and maintaining Australia's airworthiness obligations under the Chicago Convention and other international agreements. The position requires working across a number of different business areas within CASA, management of CASA airworthiness
... Click here to view more detail / apply for Delegate Management Specialist

Job description

Registry Oversight Relationship Management Role
Overview
This role involves both operational and strategic responsibilities, requiring engagement with internal teams, external service providers (SS&C), and senior management. The candidate must operate independently, make decisions, and drive outcomes beneficial to our client and its clients. Regular interaction with clients and Client Service Managers is essential.
Key Responsibilities
Client Liaison

Act as the escalation point for Registry-related client queries.
Oversee SS&C KPIs and KRIs, incorporating them into service reports.
Review SS&C Business Rules for new and evolving services.

Service Management

Handle escalations related to SS&C services (registry, call center, IT).
Facilitate client incident reporting and maintain incident logs.
Monitor and report on KPIs & KRIs.
Implement and manage new or amended services.
Participate in governance forums and act as a Registry Subject


... Click here to view more detail / apply for Registry Oversight Relationship Management Role

Department:  IT - ANZ







Location:  North Strathfield, NSW, AU,







Job Function:  IT - ANZ







Employment Type:  Full time







The Arnotts Group portfolio of brands continues the 158-year legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world. About the Role: Join the Arnotts Group as a Senior Analyst Cyber Risk Management and play a pivotal role in strengthening our cyber security posture. Reporting to the Head of Cyber Security, this operational role focuses on delivering tangible outcomes in governance, risk management, and




... Click here to view more detail / apply for Senior Analyst- Cyber Risk Management

Junior Quality Management Representative
Division: Boral Resources QLD P/L
Department: ASPHALT QLD
Work type: Permanent - full time
Location: Brisbane





Your next opportunity 


Boral Asphalt have a great opportunity for a recent Engineering graduate to join our team in Brisbane, QLD.
Reporting to the Area Manager, this role will see you play a crucial part in supporting the QLD Asphalt team, ensuring the delivery of services aligns with customer requirements, maintains the highest quality, is on time, without harm to people and the environment, and meets specifications and industry requirements. 

You will be trained to lead and promote Continuous Improvement activities in people and processes while actively administering the business management system for compliance, both internally within Boral and externally. 


Initially you will be joining the project team delivering the





... Click here to view more detail / apply for Junior Quality Management Representative