Who we are

EstimateOne is an Australian born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry.

We’re the market leaders in Australia & NZ, and we've started expanding our product to the UK & Ireland, so it’s a really exciting time to be joining us.

At EstimateOne, we believe that by looking after our whole ecosystem of users, and balancing the needs of our team, our shareholders and the industry, we can achieve our vision to become a global leader in construction technology; famous for the positive impact on the industry we serve. To do that we'll need to make sure we're unlocking value from what we've already built while also inventing new stuff. It's equal parts optimisation and innovation.

Our established scaleup vibe keeps things lively. We’ve come a long way in 14 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 14. We’re passionate about transparent and fair expectations and results and we have a commitment to creating a career defining place to work for all of our team.

The role

We are seeking an experienced Product Manager on a 6 month contract (with the possibility to extend) who is passionate about creating solutions that our customers love and making a real difference in the lives of everyone in the construction industry. 

Meticulously balancing customer value and business benefit, each day you’ll get to work closely with talented people across our business to determine and deliver the biggest impact to our customers through our products. 

This is an amazing opportunity for someone who cares deeply about their craft and wants to be part of a team who celebrates a product-led mindset, championing excellence in product management and putting problems before solutions.

As a Product Manager at EstimateOne, you will:

• Co-own, refine and execute the EstimateOne Product Strategy and work closely with our Chief Product Officer, Head of Design and Product Management Team to continuously improve our Product Management Practice through shared knowledge, tooling, resources and ways of working.
• Develop a deep understanding of our customers, their problems and needs through research, data analysis and importantly actually talking to and getting to know them face to face.
• Foster a great collaborative partnership with Design, Engineering, Product Marketing and Audience GMs to bring innovative solutions to life, measuring their impact and celebrating their success.
• Build great relationships with Sales, Marketing and Customer facing teams to understand perspectives and ensure they are engaged and supported through product changes.
• Be known internally as the face of your products, champion a clear product vision across the business and keep teams and stakeholders engaged and informed across all aspects of Product Delivery and Lifecycle Management.
• Craft, maintain and execute a product roadmap that prioritises the most important customer problems to be solved, delivers measurable business benefits to EstimateOne and aligns closely with our Product Strategy.

About You

• You're customer obsessed and want to spend regular time with them, building empathy for their needs and deeply understanding their problems.
• You love data and you use it to support decisions, whether this is analytics, user research, survey feedback or in-person testing
• You care genuinely about the people you work with, your team and the rituals you use to deliver valuable products to our customers
• You’re committed to continuous shipping of value to our customers through iterative small releases, embracing feedback and new insight as you go
• You can lead, align and inspire a cross-functional team to deliver great outcomes. As a Product Manager, you are the nexus of the team and you need to provide clarity, connective tissue, energy and synthesis from your vantage point to enable your team to do their best work.
• You are a great communicator, have a can-do attitude and can build effective relationships across all levels of the business.

The ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful. If you’re a motivated, self-starter and user-orientated person with experience in growing a company and designing products in a construction technology space, we need you in our team.

Perks

There’s more to working at EstimateOne than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• Flexible working hours & the ability to WFH
• You don’t have to work full-time, but we’d love it if you did.
• $5,000 per year to put towards your professional development
• 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid Parental & volunteer leave
• Business wide activities on a Friday afternoon, every 7 weeks (think escape rooms, drawing classes, games afternoons, cooking classes)
• We also match NFP donations 2:1 - to name a few!

EstimateOne is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can set you up for success in our process. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

Aspire Software is looking to hire an experienced and dynamic Finance Manager Australia to join our team in Australia!

The Finance Manager Australia will report to the Director of Finance in North America. This successful Finance Manager Australia will coordinate and manage period-end close, budgeting and forecasting, statutory audits, and integrations of new businesses and ensure accurate financial reporting and analysis for a portfolio of acquired companies, as well as lead projects impacting their accounting and provide guidance on the more complex accounting issues. The current portfolio is 8 Australian software companies with annualized revenues of circa 40MM-USD.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is 'Be Humble, Stay Hungry!'

The successful candidate will work in a hybrid work model from either our office in Adelaide or Melbourne, with occasional ad-hoc travel across Australia and the rest of the world required!

What Your Day Will Look Like:

• Drive the financial planning of Australian companies by analyzing the performance and risks of the assets
• Set targets for and supervise all accounting and finance personnel (Accounting, FP&A, AR, AP)
• Working closely with the Managing Directors to understand their business and needs
• Prepare monthly, quarterly, and annual financial reports
• Build and manage monthly, quarterly, and annual forecasts and track KPIs
• Monitor and analyze the performance strategies to identify areas of opportunity respond with action plans to ensure execution to meet and exceed financial targets
• Monitor the financial health of the portfolio and ensure positive cash flow
• Lead and organize the annual statutory audits and ensure all fillings are completed
• Develop strategies to increase return on investment and profitability
• Oversee and review accounting tasks, including tax and compliance
• Ensure effective financial internal controls and continually evaluate established policies and procedures
• Collaborate with the integration team of newly acquired companies by producing opening balances, complete financials, and onboarding on Valsoft finance procedures
• Maintain high-level interaction with the corporate finance department
• Actively participate in the processes related to the sale or acquisition of companies
• Manage a local Finance team

About You:

• A qualified Financial Accountant with at least a bachelor's degree or above in Accounting, Finance, Economics or similar is essential
• 8+ years of experience in a similar role, including at least 3+ years in team management, is essential
• Ability to manage risks by ensuring that effective and efficient internal controls are in place without compromising operational efficiency and flexibility
• Extensive knowledge and skill in multiple disciplines to be able to integrate them effectively and a capacity to understand and interpret conflicting goals and needs of diverse groups
• Fast learner and adaptable – time management skills and ability to meet deadlines
• Working knowledge of Oracle NetSuite ERP (or similar) is considered an asset
• Ability to visualize efficient processes and implement them
• Excellent organizational skills and time management
• Excellent verbal and written communication skills
• Advanced knowledge of MS Excel
• Being fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

For information about Aspire Software, please visit our website at www.aspiresoftware.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our growth can be attributed to our service and continuous improvement across every area of our business – and this always starts with people. 

We would love for you to come and join our team at our Vulcan Engineering and Stainless site in Dandenong South. 

Please note, you will be responsible for Melbourne East region. 

What you will be responsible for: 

• Identify and pursue new business opportunities 

• Building strong relationships with existing portfolio of clients 

• Analysing industry data with up-to-date market trends 

• Preparation and presentation of sales to clients and sales department 

• Collaborating with internal stakeholders to obtain best outcomes for our clients 

• Having an in-depth understanding of Vulcan services in order to cross sell 

• Experience with B2B sales or steel manufacturing background wanting to get into sales 

• Sound communication and negotiation skills 

• Proven track record of meeting sales targets 

• Intermediate computer skills 

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful. 

• Attractive salary with quarterly bonus incentive 

• Access to company car 

• Professional but relaxed company culture  

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you! 

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role. 

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia and the United States of America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1.26B last financial year, Redox is an Australian success story and still growing. More than just a job, start your career with Redox today.

About you

You will have experience in chemicals, ingredients, or raw materials sales, with a proven track record of success within the Food & Beverage industry. Skilled at developing cutting edge market intelligence, you will be on the front foot of sales techniques and industry knowledge. Networking and establishing yourself in a large sales team will be easy for you. You’re motivated and driven to achieve, with a can-do attitude.

About the Role

This role will consist of selling an extensive range of materials to support Food and Beverage Industry. A sound knowledge of functional ingredients to support an already established portfolio. Flexibility to travel, attend and participate in Industry events is required. A strong sense of business  development is a must in our progressive industry. You will be well supported as part of a dynamic team with access to a comprehensive operating system.  

You will be able to articulate the value and quality of our products, securing sales, and attempting to expand business within an existing customer base.

Essentials

·         You will require to have 4 or more years of experience in a similar role as described above

·         Background in raw material sales in the Food & Beverage industry

·         Must have and maintain a valid driver’s license

Rewards & Benefits

·         Salary package inclusive 17.5% leave loading + Bonus + Vehicle

·         Lunch provided daily onsite

·         Hybrid office and WFH

·         1 day Paid Volunteer leave

·         Annual Salary review

·         Secure onsite parking

How to APPLY

More than just a job Redox offers a career.

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionising the technology industry!

The Workforce Planning Manager is responsible for analysing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organisation has the right people with the right skills to support its business objectives.

Our offices are based in Adelaide, Melbourne, Sydney, and Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. Therefore, we leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role, you must be an Australian Citizen and be able to obtain a Baseline or NV1 security clearance.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimise and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement
• Proven analytical and problem-solving skills

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest Information Technology professional services suppliers. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people who give Datacom its unique culture and energy, which you can feel from the moment you meet with us. 

We care about our people and provide a range of perks, such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone. We take pride in the steps we have taken and continue to take to make our environment fun and friendly and our people feel supported. 

#LI-Hybrid

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

7days Labs, a renowned prize competition site, is seeking a skilled and strategic Content Marketing Manager to join our team at Ausso in Melbourne. With a focus on creating and executing impactful content strategies, 7days Labs aims to engage our audience and continually grow our brand presence.

As the Content Marketing Manager, you will be responsible for developing and managing our content initiatives across various channels, including our website, blog, social media platforms, email marketing, and more. You will collaborate with cross-functional teams to drive brand awareness, generate leads, and nurture customer loyalty.

Key responsibilities will include crafting compelling and audience-focused content, managing content calendars, conducting keyword research, analyzing data to inform content decisions, and optimizing content for SEO. You will also oversee the creation and distribution of engaging multimedia content, such as videos, infographics, and podcasts, to enhance brand storytelling and drive engagement.

If you are a strategic and creative marketer with a passion for crafting impactful content, we invite you to join our team and help shape the content marketing strategy of Ausso.

Responsibilities

• Develop and implement a comprehensive content marketing strategy to drive brand awareness and engagement
• Create and manage an editorial calendar to ensure consistent and timely content delivery across multiple platforms
• Produce high-quality and engaging content, including articles, blog posts, social media content, emails, and more
• Conduct thorough keyword research and optimize content for SEO to improve organic search rankings
• Collaborate with designers, videographers, and other creative team members to produce compelling multimedia content
• Analyze content performance using data and metrics to inform content strategy and make data-driven decisions
• Stay up-to-date with industry trends and best practices in content marketing to continuously improve our approach
• Manage relationships with external content contributors and influencers to enhance our content offerings

• Bachelor's degree in marketing, communications, or a related field or relevant industry experience
• Proven experience in content marketing, preferably in a B2C or e-commerce setting
• Strong understanding of content strategy, SEO, and social media platforms
• Excellent written and verbal communication skills
• Proficiency in content management systems and marketing automation tools
• Experience with multimedia content creation, such as video editing and graphic design, is a plus
• Analytical mindset with the ability to derive insights from data and track content performance
• Strong project management skills and ability to collaborate effectively with cross-functional teams
• Ability to think creatively and strategically to solve content marketing challenges

• Dynamic start-up feel
• We are growing and expanding so we have growth opportunities for the right candidate.

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities include:

• The overall operations of multiple offices, ensuring all functions run smoothly and efficiently.
• Manage health and safety aspects according to regulation.
• Establish, build and maintain relationships with the property managers, office suppliers, sub-contractors to ensure deliveries and works are scheduled and completed.
• Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations.
• Cleanliness and organisation of kitchen and lunchroom areas and equipment
• Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
• Preparation and upkeep for meeting rooms and associated catering needs.
• Plan lunches and small functions.
• Clearing meeting rooms, tidying the office
• Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
• Point of contact for the Sinch Facilities team on any information requests
• Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.  
• Management of events for multiple offices. End to end, booking, planning, executing. Working closely with HR form a cultural perspective.
• Catering for workshops and office morning teas.
• Maintaining a vibrant atmosphere for inhouse events, ensuring our office is always immaculate and inviting
• Assist all employees with their travel arrangements in accordance with the Travel policy.
• Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
• Manage any internal communications where required, for example global public holidays and new starter weekly email.

• Proven experience in workplace or facilities management roles.
• Knowledge of workplace health and safety regulations and requirements.
• Experience in managing relationships with external vendors and service providers.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and build relationships with stakeholders at all levels.
• Proactive and solution-oriented mindset.
• Attention to detail and ability to prioritise tasks.
• Experience in the technology or telecommunications industry is a plus.

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly Fitness Reimbursement
• Work From Home Reimbursement  
• Paid Volunteer Leave

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our growth can be attributed to our service and continuous improvement across every area of our business – and this always starts with people. 

We would love for you to come and join our team at our Vulcan site in Dandenong South, VIC. 

What you will be responsible for: 

• Identify and pursue new business opportunities 

• Building strong relationships with existing portfolio of clients 

• Analysing industry data with up-to-date market trends 

• Preparation and presentation of sales to clients and sales department 

• Collaborating with internal stakeholders to obtain best outcomes for our clients 

• Having an in-depth understanding of Vulcan services in order to cross sell 

• Experience with B2B sales or steel manufacturing background wanting to get into sales 

• Sound communication and negotiation skills 

• Proven track record of meeting sales targets 

• Intermediate computer skills 

• Attractive salary with quarterly bonus incentive 

• Access to company car 

• Professional but relaxed company culture  

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you! 

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role. 

Position: Insights Manager  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for experienced Insights Manager with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave