Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.   
 
We are a listed public company (ASX:CCL) and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Manager, Operational Risk to join our 2nd Line Group Risk and Compliance Team on a 12 Month Contract. 

This is a highly visible role in the business and will be responsible for the operational oversight of Operational Risk across five key areas: 

1) Framework Development 

• Design, enhance, implement and own the Operational Risk Management Framework in line with the Cuscal’s regulatory requirements (e.g. APRA’s CPS 230), industry best practices and operating environment in line with three lines of defence  

• Ensure line 2 risk management capability is built and sustained to review, challenge, oversight and assurance reinforcing line 1 accountability with the business owners 

• Develop and maintain comprehensive operational risk metrics, policies, and procedures. 

2) Risk Transformation 

• Play a crucial role as the Operational Risk SME in Program Diamond to ensure that the risk framework design is fit for purpose and suitable to Cuscal’s business and operational environment and ways of working.  

• This would involve looking at the end-to-end risk value chain and transform how we manage risks across 3LoD from a people, process and technology perspective 

3) Business Risk Advisory 

• Review and challenge risk/RiC assessments, adequacy and effectiveness of risk mitigation strategies, controls, and action plans implemented by 1st line teams.  

• Critically assess incidents, breaches, and near misses to identify systemic issues and recommend appropriate remediation actions. 

• Ensure the continuous improvement of risk management practices by engaging with business units to provide constructive feedback and challenge assumptions.  

• Act as a trusted advisor to senior leadership and business units on operational risk matters, including emerging risks, regulatory changes, and industry trends. 

• Drive education and training programs to elevate operational risk awareness and capabilities across the organisation.  

• Collaborate with product, client, and technology teams to ensure operational risk considerations are integrated into new initiatives, system changes, and major projects. 

4) Oversight and Monitoring 

• Oversee the implementation of key risk indicators (KRIs), risk control metrics, and performance dashboards to monitor our operational risk exposure on an ongoing basis.  

• Prepare data driven risk reports for executive committees, providing clear and actionable insights into key operational risks, trends, and emerging issues. 

• Oversee incident and issue management and remediation, including timely escalation, root cause analysis, and lessons learned. 

5) Risk Governance 

• Oversee, monitor and maintain standards/processes to ensure risk system integrity   

• Develop Operational risk reporting to relevant committee forums, ensuring risk information is data driven, comprehensive, accurate, and insightful. 

• Work closely with internal audit and compliance functions to ensure a coordinated approach to risk management and control assurance.  

• Maintain and update risk governance documents, including terms of reference for committees and support risk committees as required. 

About You 
To be successful in this position you will have the following skills and experience: 

• 5+ years of experience in Operational Risk management within the finance and banking industry  

• Solid understanding of relevant laws and regulations, industry codes, standards, prudential requirements 

• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards.    

• Demonstrated experience in building risk and compliance maturity and capability across the first and second lines of defence and experience/exposure to better industry practice   

• Strong inter-personal and communication skills with the ability to build effective workplace relationships.   

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

As our City Facility Manager, you’ll be responsible for delivering NEXTDC’s brand promise of 100% uptime to our customers, by successfully maintaining an assigned portfolio of NEXTDC data centres within New South Wales.

This position effectively manages senior members within the facility team and provides

day-to day support to enable their success of maintaining grey-space areas to a high standard, and for white-space areas to be provisioned in accordance with customer requirements and expectations.

Within this role you’ll also promote and embed continuous improvement principles within the team to ensure NEXTDC’s data centres remain to be at the forefront of customer service excellence and innovation.

People Management

• Embed a high performing culture within the team
• Ensure complete resourcing of team members across the assigned portfolio, accounting for customer requirements, maintenance and commissioning scheduling requirements and safety protocols.
• Facilitate the teams’ development through identifying learning and development opportunities, coaching and on-the-job training

Data Centre Management

• Manage operational risk of the facilities within the assigned portfolio to ensure 100% uptime
• Obtain and maintain relevant data centre certifications for the facilities within the assigned portfolio, including ISO90001, ISO270001, ISO140001, ISO45001
• Ensure operational excellence to achieve and maintain UTI uptime operational sustainability Gold standard
• Manage the Operational budget of the facilities within the assigned portfolio to ensure critical plant is maintained at optimum efficiency, and coordinate the implementation of tuning where required
• Manage the facility capacity planning to forecast and maximise capital investment
• Oversee the maintenance and operation of your facilities critical infrastructure, including but not limited to electrical and mechanical systems to ensure there is no deferred maintenance

Risk Management

• Identify and report all operational, security and WHS incidents
• Assist in the identification and management of risks listed in the Site Risk Register. Proactively report and escalate any identified risks that are unable to be managed to Head of Facility Management.
• Conduct regular reviews with the Services Manager to ensure all staff, contractors and stakeholders are being informed of their obligations and associated responsibilities in regards to facility related risks (as per PTW)

About you: 

• Extensive knowledge of all aspects of data centres including electrical and mechanical configurations, rack management, design and installation
• Understanding of high-density data centre power, cooling approaches and technologies
• Extensive knowledge of building services (Structural, DRUPS/UPS, HV/LV switchgear, Electrical Design, Generators, Security Systems, HVAC, Fire, Security, EMS, BMS)
• Extensive knowledge of cabling & cable management and quality inspection/assurance
• Understanding of and the ability to apply ITIL best practises
• Experience with operational reporting (including incident and technical change management), capacity planning and budget forecasting
• Experience with Contract & Resource Management.
• Effective relationship building and interpersonal skills 

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success.