The team

The Capacity Management team at ServiceNow drives resource availability to support our private and public cloud infrastructure.  We own the hardware lifecycle through deployment, forecasting, run-state resource management, and hardware retirement for the ServiceNow.

The role 

Your role as a Strategic Capacity Engineer is tasked with reviewing the overall health of our top accounts with the ability to articulate the infrastructure resources required.  This includes current and future hardware requirements, consumption analysis, compliance reviews, and a holistic review of our farm as it pertains to storage and performance.  This role requires a partnership with Sales, Account Executives, Account Managers, Senior Directors, and executive leadership providing analysis, utilization, and summarization of accounts and infrastructure.

What you get to do in this role

• Directly interact with a variety of internal teams providing appropriate capacity for those accounts migrating to or currently residing in our public cloud.
• Conceptualize and assist engineering solutions that automate tasks and processes pertaining to public cloud.
• Proactively analyze and identify opportunities for storage reduction providing advance warning to appropriate teams for remediation.
• Proactively identify and assess infrastructure performance deficiencies.
• Identify technical debt and provide guidance across teams.
• Collaborate with cross functional teams to assess current and future hardware requirements to optimize capacity.
• Provide forecasting analysis for non-standard customer infrastructure requirements.
• Monitor and strategize projected growth and scaling for:
  • Database Storage Utilization and Transaction Load.
  • Concurrent User Load and Burst Demand.
  • Planned and unplanned infrastructure lifecycle.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the Role:

As a Site Reliability Engineer you will serve as the SME for our application hosted in the APAC region. This role will require a professional who excels in both independent work and collaborative efforts across our global team and companion teams. This role will ideally be based in Sydney but there is flexibility for it to be based elsewhere in Australia or New Zealand.

You will be working with a global team based primarily in the US and India, but also the UK. You will be responsible for several high availability leveraged applications used by both internal applications as well as external facing APIs. This technology is used by major banking clients in Australia. In this role you will be:

• Focusing on scalability, high availability, performance, stability and reliability of software applications

• You will build automations to simplify operations and processes, collaborate with cross functional teams to ensure positive end user experiences

• You will apply sound engineering principles, operational discipline and mature automation to our operating environment and codebase

What you will need:

• Sound experience working with API gateways and REST

• A sound understanding of products and interdependencies with a blend of pragmatic, operational and software development skills

• Previous experience in a full production support role with incident management, problem management and incident response experience

• Knowledge of Linux administration and navigation along with data centre experience

• Experience with SQL and ideally some Java, Python, Shell Scripting and Bash Scripting knowledge

• To be capable of working independently while also co-ordinating with product and client teams

• A relevant tertiary qualification in Computer Science or a related field or equivalent experience in technically focused roles

Bonus if you Have:

• Banking sector experience

What we offer you:

At FIS our size and breadth mean you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make a real impact in Fintech with a global Fortune 500 company

• Inclusive, diverse work environment

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the Role:

As a Site Reliability Engineer you will serve as the SME for our application hosted in the APAC region. This role will require a professional who excels in both independent work and collaborative efforts across our global team and companion teams. This role will ideally be based in Sydney but there is flexibility for it to be based elsewhere in Australia or New Zealand.

You will be working with a global team based primarily in the US and India, but also the UK. You will be responsible for several high availability leveraged applications used by both internal applications as well as external facing APIs. This technology is used by major banking clients in Australia. In this role you will be:

• Focusing on scalability, high availability, performance, stability and reliability of software applications

• You will build automations to simplify operations and processes, collaborate with cross functional teams to ensure positive end user experiences

• You will apply sound engineering principles, operational discipline and mature automation to our operating environment and codebase

What you will need:

• Sound experience working with API gateways and REST

• A sound understanding of products and interdependencies with a blend of pragmatic, operational and software development skills

• Previous experience in a full production support role with incident management, problem management and incident response experience

• Knowledge of Linux administration and navigation along with data centre experience

• Experience with SQL and ideally some Java, Python, Shell Scripting and Bash Scripting knowledge

• To be capable of working independently while also co-ordinating with product and client teams

• A relevant tertiary qualification in Computer Science or a related field or equivalent experience in technically focused roles

Bonus if you Have:

• Banking sector experience

What we offer you:

At FIS our size and breadth mean you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make a real impact in Fintech with a global Fortune 500 company

• Inclusive, diverse work environment

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a Lead Engineer to join our Shared Services Domain!

The Shared Services Group provides the operations, process improvement and shared core banking and technology applications that enable and support Cuscal’s business units. The portfolio of applications and technology services is large and broad, including core systems and gateways, settlement and disputes, billing, and client portals and access management. 

As the Lead Engineer, you will provide technical leadership across the activities of design, develop, test and maintenance of high-quality software to meet business and customer needs within a squad. This position is responsible for defining technical solution designs, identifying and removing technical blockers and risks, and driving good practices and standards which ensure overall software quality and outcomes. Where applicable, the role will also have people leadership responsibilities within their squad to help uplift people capabilities.

In this role you will be responsible for:

• Driving technical solution design, estimation and delivery whilst ensuring alignment with the domain architectural strategies
• Performing code reviews to ensure that solutions meet the quality standards and requirements
• Contributing to and ensure adherence to the Governance, Standards and Policies defined by the Engineering practice.
• Working with the Domain Engineer and other Lead Engineers in defining the Dev, Test and Ops practices and controls and embed these within the Team.
• Contributing to the Strategic Technical Roadmaps (0-2 years) in conjunction with the product and architecture team.
• Leading the technical discussions and decisions which come out of the Backlog grooming, solution designing and estimation sessions.
• Hire and onboard the right people for software engineering team, including defining roles and responsibilities, attracting, interviewing, and selecting the best candidates.
• Build and maintain a cohesive team that works well together, fostering a culture of collaboration and communication, encouraging knowledge sharing, and providing opportunities for effective teamwork.

We are looking for a DevOps Support Engineer to join our Shared Services Domain.

The Shared Services Group provides the operations, process improvement and shared core banking and technology applications that enable and support Cuscal’s business units. The portfolio of applications and technology services is large and broad, including core systems and gateways, settlement and disputes, billing, and client portals and access management.

As the DevOps Support Engineer you will manage the site reliability activities, capacity, resilience and life cycle management of the platforms.

As the DevOps Support Engineer you will be responsible for the following:

• Provide ongoing support for Cuscal applications in a production environment, ensuring high availability and reliability.
• Plan and execute lifecycle management activities, including upgrades, patches, and maintenance.
• Implement and maintain monitoring tools to track application performance, proactively identify issues, and ensure optimal operation.
• Collaborate with internal teams and vendors to diagnose and resolve application issues promptly.
• Identify opportunities for automation to streamline repetitive tasks and improve efficiency in application management.
• Respond to and resolve production incidents, minimizing downtime and ensuring quick recovery.
• Create and maintain comprehensive documentation of processes, procedures, and configurations.
• Work closely with cross-functional stakeholders, including IT operations, development, security, and vendors, to ensure smooth operation and continuous improvement of the application.
• Ensure applications meets all security and compliance requirements, implementing necessary controls and updates.

As a Technical Support Engineer, you will utilize your passion for helping others to ensure that
our Users and Enterprises are successful in their use of DataStax products and solutions. This
is a continuous learning and teaching role where you will develop and share your knowledge of
troubleshooting, configuration, and exciting new technologies inclusive of and complementary to
Apache Cassandra, DataStax Enterprise, and Astra.
What you will do:
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Provide thoughtful direction and support for technical inquiries
Ensure that customer issues are resolved as expediently as possible
Diagnose and reproduce customer reported issues and log JIRA tickets
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create code samples, tutorials, and articles for the DataStax Knowledge Base
Collaborate and contribute to Support Team infrastructure tools and processes
Fulfill the on-call rotation requirements of this role
Your experience should include:
Strong English skills are a MUST
4+ years of experience supporting large enterprise customers in a customer-facing
support role
Experience with supporting a Software as a Service Cloud product
Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions
Experience supporting Kubernetes-based distributed applications, or an understanding
of Kubernetes fundamentals
Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka

Experience using APIs and understanding app development lifecycle with a language or
framework based on Java, Python or Go would be preferred
Experience/certifications with AWS/GCP/Azure deployments and associated cloud
based monitoring tools would be preferred
Experience with Linux operating systems, including command line, performance, and
network troubleshooting
Excellent verbal and written communication skills
Lifetime learner, self-motivated with ability to multi-task during high pressure situations
Nice to have:
Supporting Apache Cassandra environments or other relational and/or alternative
database technologies is a plus
Understanding of Java, Python, Go and/or another language (Troubleshooting skills)
Experience with escalation management and customer success or premium support
Experience working in a fast-moving high-pressure environment
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with
diverse workplace experiences and backgrounds. Whether you're new to the corporate world,
returning to work after a gap in employment, or simply looking to transition or take the next step
in your career path, we are excited to connect with you.
Explore Roles
#LI-Remote

Reejig is seeking an experienced Senior Machine Learning Engineer to join our remote team based in Sydney. This is a fantastic opportunity to be part of a venture-backed, rapidly scaling startup where you'll use cutting-edge technologies to solve fascinating problems and make a significant impact.

Responsibilities:

• Algorithm and Model Development: Develop and refine algorithms and models leveraging deep knowledge of data schema, quality, rationale, and domain expertise.

• Data Selection and Feature Engineering: Identify and select relevant data points, and perform feature engineering to optimise model performance.

• Model Setup and Tuning: Choose and set up appropriate algorithms, fine-tune parameters, and continuously evaluate and monitor their performance.

• End-to-End ML Pipeline: Design, implement, and maintain end-to-end production level machine learning pipelines on AWS, ensuring seamless integration and deployment.

• ML Models and LLMs: Utilise machine learning models and large language models (LLMs) to meet business needs, and develop effective prompts to enhance LLM interactions and outputs.

• Data Operations: Conduct bulk and incremental data operations to ensure data integrity and accessibility.

• Collaboration: Partner with cross-functional teams, including data scientists, engineers, and domain experts, to drive successful project outcomes.

• Continuous Learning: Stay updated with the latest advancements in machine learning and related fields to continuously improve skills and apply new techniques.

Due to a healthy project pipeline, we are looking for a Senior ICT & Security Engineer to join our team to work on a variety of projects including defence, health, education, sports infrastructure, aviation and justice.

What will a day in this role look like:

• Deliver technical design and documentation of ICT and Security systems ranging from structured cabling systems, active networks, WLAN, IPTV, audio-visual systems, video conferencing, CCTV, electronic access control, intruder alarm, intercom, perimeter intrusion detection and Type 1A security alarm systems.
• Work collaboratively, with a national team on project costing, client engagement, contractor management and bids / tenders.
• Use your multi-disciplinary project experience and communication skills to mentor and guide junior engineers in the business on a variety of projects.
• Liaise with clients on site investigations and providing them with cost effective, technically sound solutions on their projects.