Are you a highly experienced BDM with good relationships within the Commercial/Asset Finance Broker channel? Do you thrive on building new business whilst building rapport with customers? In this role you will use your highly developed relationship skills to increase revenue through our broker channel. You will work closely with internal teams to ensure our customers are at the forefront of everything we do. You’ll also be involved in building our brand through industry events and presenting within the finance sector.

Our Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems across NSW, QLD, WA, VIC, NT and soon to be TAS. Our team minimise downtime, coordinate onsite maintenance and repairs, as well as provide Australia-wide customer service. The Service Centre operates two shifts a day, seven days a week.

Based in our St Leonards head office, our Service Centre Manager is responsible for leading this integral function of TOMRA by having a strong focus on polices, processes, continuous improvement and training.

What you’ll be doing:

• Focusing on maximizing Machine uptime and high customer satisfaction
• Accountable for Service Centre KPIs and ensuring these are appropriately cascaded down the team
• Overseeing and reviewing performance of all Service Centre team members and working with team members to drive results
• Maintaining an inclusive and collaborative culture within the Service Centre
• Training and development of team members, as well as coaching and empowering senior team members in their role
• Championing continuous improvement of Service Centre processes
• Acting as the conduit between the Service Centre and other teams, both within TOMRA and externally
• Generating regular reports for internal stakeholders on Service Centre performance
• Providing input to business activities on Service Centre capabilities, processes and customer feedback trends.
• Managing the Service Centre roster to ensure it is suitably staffed across all operating hours

Position Type :

Type Of Hire :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

In this Product Management role, you will be responsible for building and launching new products for the rapidly evolving fintech industry. You will benefit from our substantial investment in research and development as you work towards advancing the way the world pays, banks, and invests. Your duties will include managing the life-cycle planning activities for the delivery of new products and ensuring that any changes in market and business priorities are reflected. As a member of the Global Product Management team for the Modern Core Banking platform, your focus will be on expanding into international markets for Tax and Regulatory purposes.

As part of this role, you may be responsible for product enhancements related to International Components and Country compliance. The International Product Manager provides thought leadership and roadmap updates to Implementation teams, Sales teams, and third-party vendors for international markets.

• Defining a product strategy and roadmap that aligns with the product vision
• Gathering, managing, and prioritizing market/customer requirements
• Act as a customer advocate by articulating their needs and business requirements
• Working closely with engineering, sales, marketing, and support to meet business requirements and customer commitments.
• Demonstrate functional and technical product knowledge in various forums
• Assist Product Owners, Engineering leadership, and Implementation teams with prioritizing and executing the feature backlog.
• Managing key vendor relationships, collaborating with senior management, and completing business scope documents.
• Providing support and enablement to key functions in the operational value stream to ensure the full value of every release is realized.

What you bring:

• 7-10 years’ experience in Product Management/Owner roles with a focus on delivering complex projects
• Sound knowledge within core banking, in particular Deposits, Integration, Reporting products
• Solid experience in global banking markets
• General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.
• Understanding of Agile methodology
• A bachelor’s in business or marketing or the equivalent experience.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass