What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

What will you be doing?

• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Role:

As our Practice Manager you will manage the consulting practice for the implementation of treasury solutions to ensure engagements meet client needs, business requirements and future business growth objectives.

What You Will be Doing:

In this role you will:

• Manage a consulting team and strategy to effectively execute business plans and develop consulting offerings to address market opportunities

• Manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice

• Maintain responsibility for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management

• Ensure generated revenue meets or exceeds plan for FIS Consulting Services Business.

• Ensure consulting engagements provide excellent client satisfaction and client loyalty.

• Manage consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning.

• Collaborate with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.

• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.

• Maintain quality client relationships to gain referrals for new clients

• Nurture relationships, define consulting engagements to support relationship needs and sells the initiative.

• Consult with clients on the most strategic technology projects within a practice area. 

What You Bring:

• A proven Corporate Treasury or Consulting background for large complex multiple industry practices

• At least 7 years’ experience in management ideally in a treasury team or financial services consulting

• Experience of treasury management system implementation and professional services for corporates and/or banking and financial services is preferred

• Broad knowledge of regulatory requirements, financial institution operations, and risk management

• Negotiation skills regarding complex issues and sound experience in relationship management with stakeholders including C Level clients and management

• Adaptable and able to work well under pressure in fast-paced, changing business environments

• Bachelor’s degree in business administration or Finance or the equivalent combination of education, training, or work experience

What We Offer:

A career at FIS is more than just a job. It’s the opportunity to work for a Global Fortune organisation and to change the shape of the future of Fintech. At FIS we offer you:

• An opportunity to make your mark with an industry leader

• A hybrid, flexible and collaborative work environment

• A competitive remuneration package including subsidised medical and personal insurances and an employee share scheme

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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