As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you! 

• Working location: Port Melbourne, Tullamarine, West Footscray
• Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

About this opportunity

The Reliability Engineer is responsible for ensuring the optimal performance and availability of assets, equipment, and systems at the Braeside site. The primary objective of this role is to execute reliability strategies, maintenance programs, troubleshooting processes, and continuous improvement initiatives to enhance asset performance, reduce downtime, and improve overall operational efficiency for machines utilising Sulo assets. Additionally, this role supports the maintenance and improvement of all other site assets in collaboration with various stakeholders on an as-needs basis.

This is a hands-on position, requiring both on-site engagement with stakeholders and office-based work to capture data and establish best practices.

Your key responsibilities will be to:

• Implement reliability strategies and best practices to improve asset performance and minimise unplanned downtime on the assets specific to MGB Body and Lid manufacture
• Maintain preventive maintenance programs and schedules to ensure the integrity and reliability of equipment and systems.
• Provide technical expertise and support for troubleshooting complex reliability issues and promptly resolve equipment failures with clear and decisive action.
• Conduct reliability assessments, root cause analyses, etc to identify potential issues and develop mitigation plans.
• Collaborate with cross-functional teams (Braeside & Somersby sites) to implement reliability initiatives and drive continuous improvement.
• Monitor and analyse asset performance metrics, reliability data, and maintenance records to identify trends, patterns, and opportunities for improvement.
• Lead reliability-centred maintenance (RCM) initiatives to optimise maintenance strategies, spare parts inventory, and resource allocation.
• Put into place procedures and operations which will effectively manage spare parts and consumables at optimum levels (MEX system).
• Deliver training programs and workshops to educate personnel on reliability principles, techniques, and best practices.
• Maintain compliance with regulatory requirements, safety standards, and industry best practices related to asset reliability and maintenance.
• Coordination of all maintenance contractors specific to the machinery and assets associated to MGB Body and Lid manufacturing. 
• Responsible for conducting all required on-site quality testing specific to AS4123 .
• Prepare reports, and recommendations for management on reliability performance, initiatives, and improvement opportunities.

Your skills and experience

To be successful in this role, you’ll have:

•  Solid experience in a technical or, maintenance related role supporting machines and equipment used in the injection moulding or related industry. 
• Demonstrated understanding and competence of plastic processing equipment in regard to, electrical, Robotics, PC, Networks, PLC, hydraulic and pneumatic processes to maintain and trouble-shoot / fault find such equipment including its ancillary equipment.
• In-depth knowledge of reliability principles, methodologies, and tools, such as RCM, FMEA, and condition-based maintenance.
• Experience with reliability analysis techniques and software tools for data analysis and visualization.
• Excellent problem-solving and decision-making skills, with the ability to analyse complex issues and develop effective solutions.
• Strong project management skills, with the ability to plan, execute, and monitor reliability improvement initiatives.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.
• Knowledge of regulatory requirements, safety standards, and industry best practices related to asset reliability and maintenance will  be advantageous.

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 3rd of February 2025
• Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $70052 (Inclusive of super).
• Guaranteed generous salary increases for the next year.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!