Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Onlife is seeking a highly skilled and experienced Principal Software Engineer to join our dynamic team. As a Principal Software Engineer, you will play a critical role in shaping the technical direction of our platform and driving the success of our software development initiatives.

Your key responsibilities will include:

• Architecting and developing major system components, ensuring scalability, performance, and maintainability;
• Leading the design and implementation of software features and capabilities, collaborating with cross-functional teams and stakeholders to gather requirements and provide technical insights;
• Mentoring and coaching the engineering team, providing guidance on best practices, software design principles, and coding standards;
• Conducting code reviews and providing constructive feedback to ensure high-quality code;
• Identifying and evaluating emerging technologies and tools to enhance the efficiency and effectiveness of software development;
• Driving the adoption of best practices and standards, ensuring consistent use of software engineering methodologies across the team;
• Working closely with product managers and stakeholders to align technical solutions with business goals and customer needs;
• Researching and implementing new algorithms and techniques to enhance the performance and functionality of the application;
• Contributing to the continuous improvement of the development process, including CI/CD pipelines, automated testing, and deployment strategies;
• Develop and document technical specifications, API’s and design documents; and
• Mentor junior engineers, fostering a culture of knowledge sharing and continuous learning.

• Extensive experience in software development;
• Proven track record of designing and developing scalable, high-performance software solutions;
• Strong understanding of software architecture, design patterns, and best practices;
• Excellent leadership and mentoring skills, with the ability to guide and inspire a team of engineers;
• Ability to collaborate effectively with cross-functional teams and stakeholders, including product managers and designers;
• Deep knowledge of open source frameworks and libraries;
• Proficiency in writing clean, maintainable, and well-documented code;
• Strong problem-solving and analytical skills;
• Excellent communication and interpersonal skills;
• Strong knowledge using Python, Python frameworks and Python Libraries (bonus)
• Experience with machine learning libraries (bonus);
• Experience with DevOps practices (bonus);
• Experience with machine learning and/or geospatial technologies (bonus).