The position is responsible for developing concept designs for physical products that position ANCA Motion as best in class among our competitors.  Sound Industrial Design principles are expected to be utilised in development of concepts to ensure usability and aesthetics.  Design concepts must fully consider product cost implications.  Undertake detailed design tasks for mechanical components and sub-systems.

Key Responsibilities: 

• Collaborate with Product Managers, Marketing & Sales and Field personal to capture key product requirements and pain points with existing products.
• Execute comprehensive benchmarking of global product offerings to help guide the concept development process.
• Develop design concepts which can achieve all product requirements as defined in the product requirements.
• Explore opportunities to add additional innovative features above and beyond those explicitly being requested, which can delight the customer.
• Utilise sound industrial design principles to ensure products achieve a high level of usability (ergonomics) and aesthetics (branding / look & feel).
• Engage with Purchasing / Supply Chain to ensure that concept designs can be produced using viable and cost-effective manufacturing processes.  Design concepts must include high level cost estimates that are supported by actual supplier quotes and/or best judgement engineering estimates.
• Design of mechanical components and systems.
• Creation of part drawings and specifications.
• Creation of Assembly drawings and Bill of Materials.
• Release of mechanical documents to Production.
• Ensure all design meet product requirements.
• Simulation of systems with considerations for thermal, electrical, and magnetic effects.
• Update and manage existing mechanical designs to support ongoing production.
• Analysis and development of test plans to validate designs against relevant standards.
• Development and construction of test fixtures for design validation and production
• Development and construction of marketing showcases for new products
• Detailed cost analysis of in development products with a focus of material costs and volume considerations
• Management and creation of external facing documents such as user guides and field notices

Contribute to the development activities of the Hardware Engineering team. Undertake independent detailed electronic design tasks in collaboration with other members of the team. Support product sustaining activities.

Key Responsibilities: 

• Design electronic devices that achieve all defined product requirements (including unit cost targets).
• Careful consideration for Design for Manufacture / Assembly / Service.
• Ensure that development projects follow the defined New Product Development process and are driven to completion with a sense of urgency.
• Act with a sense of urgency in response to quality issues discovered in production or the field.
• Explore opportunities to add additional innovative features above and beyond those explicitly being requested, which can delight the customer.
• Where appropriate, ensure that electronic circuit designs leverage previous designs to save on development and validation effort as well as commonising on already stocked components.
• Work with Production Engineers to deploy newly designed products into the production line.
• Develop comprehensive user facing documentation (eg. Product User Manuals, Specification Sheets, Field Notices, etc.)
• Contribute to the Hardware Product Roadmaps.
• Support Field Application Engineers and Aftermarket Technicians with diagnostic procedures for root causing field issues relating to Hardware Products.
• Provide pre-sales assistance to Sales Personal and Field Application Engineers on possible solutions to customer requirements and pain points.

Our Why 

 Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong technical knowledge of Azure Virtual Desktop (AVD)
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• 2 years' experience in Citrix Image Management mandatory
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today online today!

Join our dynamic team as a Senior Software Engineer, where you will play a crucial role in designing, developing, and deploying cutting-edge software solutions. In this position, you will write high-quality code and collaborate with cross-functional teams to deliver innovative products.

• Collaborate with product managers, UX designers, and other stakeholders to gather requirements and translate them into technical specifications. 

• Implement and maintain APIs, microservices, and backend systems while ensuring performance, scalability, and security. 

• Utilize Agile methodologies to manage projects effectively, ensuring timely delivery of high-quality solutions. 

• Stay abreast of emerging technologies and industry trends, recommending innovative solutions that drive efficiency and quality. 

• Minimum of 8 years of professional experience in software development, with at least 5 years in a senior developer role 
• Strong experience in building microservices / distributed systems
• Experience in Javascript/TypeScript/NestJS
• Ability to utilise Apache Kafka, Pub/Sub, RabbitMQ or Kafka
• Experience with Websockets
• Ability to implement Unit Tests
• Good knowledge of logging solutions, Mezmo / DataDog
• Experience with PSQL or MongoDB
• A solid understanding of DevOps practices
• Bonus points
• Knowledge of Docker
• Experience Golang
• Experience with K8s
• Experience with Kubernetes
• Azure / GCP / AWS ideally hybrid systems
• Terraform / ArgoCD

We currently have an exciting opportunity for an experienced professional to join AVANI Central Melbourne Residences as our Night Guest Service Agent on a full time basis. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. 
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample free on-site car parking.
• Long term stability, working for a global company. 

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well and reference checks

About Rentokil Initial:

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials:

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli