AECOM’s dynamic Water group in Melbourne is growing and we are looking for an experienced and motivated Principal Civil Engineer to join our Water Infrastructure team. AECOM is in an exciting period of growth and is fully invested in doubling the size of our Civil Infrastructure team in Victoria.  A key part of this role will be working with clients, building relationships, growing our team size and pipeline of work.

This role presents an opportunity to fast-track your technical skills, working with a range of specialists across the globe, delivering a wide range of infrastructure projects while establishing and building existing client relationships and providing mentorship and coaching to our emerging professionals. A minimum of ten years' relevant experience is required with a preference for twelve or more.

Our Victorian Water team is helping to deliver major infrastructure programs encompassing strategic planning and asset management, concept and detailed design, construction and commissioning support both locally, interstate and in New Zealand. The focus of this role will be to support a variety of major projects, predominately within the Water, Transport (road, rail and air) and private sector markets in Victoria. In addition to this, you will have the opportunity to support our offices across Australia and New Zealand, and to collaborate with other geographies as part of the global AECOM network.

Our services include network and treatment planning and design for water, wastewater and recycled water projects, with a key focus on supporting sustainable outcomes for our clients and the communities they serve. In joining our energetic and market-leading team, you will contribute to the delivery of our growing portfolio of major infrastructure projects within Victoria and across Australia, and provide our range of clients with contemporary, innovative solutions.

Why AECOM?

With AECOM, you’re joining a Fortune 500 company and global leader in the delivery of water services, with over 50,000 staff and nearly 5,000 dedicated water specialists. Whether it is through our water academy, our technical practice groups, or mobilising our global leads in the delivery of our projects – AECOM can truly bring global expertise to local delivery. This in turn allows our team to work on flagship national water projects.

Our local water and asset management team pride themselves on an inclusive, equitable culture that promotes participation and diversity of thought - the best people, supporting our clients and communities through innovative, integrated water solutions. We are committed to environmental, social and governance outcomes on our projects, and actively contribute to thought leadership within the water industry, including contribution to industry events such as OzWater, and engagement of leading industry bodies such as Engineers Australia, WSAA and VicWater.

This role is a great opportunity to make your mark as part of a team with a strong growth trajectory, and a healthy pipeline of major projects, underpinned by a robust approach to partnerships with complimentary consultants and contractors in the industry.

As the Cloud Engineer your role is to primarily support the Viva Cloud environment. The role will cover various expertise in Azure, around architecture, building, optimisation, automation, altering, billing, and more.

You will be responsible for deployment of product releases in accordance with defined change management processes and you will be expected to identify and implement operational improvements making use of Cloud Systems for these processes.

At Viva Energy we are dedicated to building a diverse and inclusive workplace, so if you’re excited about the opportunity but your past experience doesn’t align perfectly with the job description, we still encourage you to apply. Your skills and experience may just be the right match for this role or other opportunities!

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

The team

The Customer Support - APAC team sits within the Global Service & Operations Team which forms part of GBG Technology and Operations and is responsible for providing GBG’s customers with technical support with our products as well as providing Service Management.  With an average Net Promoter Score of 74 awarded by our customers, the Customer Support Team takes pride in supporting GBG’s Vision through the provision of excellent customer service.

The role

Reporting to the Head of Customer Support - APAC, the APAC Service Manager is responsible for managing the service lifecycle of our products in APAC using modern Service Management practices and in a fast-paced delivery environment.  Working closely with the rest of Customer Support – APAC, Service Management team members in other regions, the wider Technology and Operations team as well as the wider business including Sales and Professional Services, you will lead the Service Management aspects of our APAC product offerings.  Always seeking to improve and deliver service excellence for our external and internal customers. We invite talents with full rights to work in Australia to apply.

Position Location: Melbourne or Sydney, Australia

What you will do

• Deliver Service Management across supported products including Incident, Change, Problem, Event management
• Work closely with the wider Technology and Operations team as well as the APAC business unit to support product roadmap delivery and operations from a service perspective
• Support delivery of Global Service and Operations roadmap items
• Build strong working relationships with internal and external stakeholders including customers
• Manage suppliers effectively leading on all Service Management aspects to ensure excellent service for our customers
• Develop and maintain metrics and insights to track performance, analyze trends, recurring issues, SLA achievement, and uptime data of products and its suppliers to drive improvements
• Lead on the transition of products in and out of service
• Manage disaster recovery plans and execution for APAC
• Drive stability and continuous improvement to enhance the customer experience whilst collaborating effectively with other team members
• Ensure smooth delivery product enhancements, bugs fixes and changes, representing the customer priority within decisions
• Analyse and respond to trends or changes in SLA to customers or from suppliers
• Owns communication to customers on service-related matters e.g. changes, maintenance or incidents, in collaboration with the wider Customer Support APAC team
• Manage high-priority incidents to minimise time to resolve as well as owning incident retrospectives and ensuring the lessons learned are implemented
• Implement and manage the Change Enablement process in line with GBG Standards
• Provide on-call support when there is a major or high-priority incident management

• Extensive Service Management experience and good knowledge of ITIL v4
• Customer centricity
• Proven ability to work well within a team and support others
• Continually development of skills, competences, and knowledge to support personal development
• Strong ability to build and maintain positive relationships within team members across the organisation and wider stakeholders
• Ability to explain complex concepts to both technical and non-technical audiences
• Excellent communication skills when communicating internally and externally
• Highly organised and able to manage time effectively
• Ability to influences and challenge appropriately
• Strong attention to detail, initiating and completing priorities, to high a standard and within required timescales
• Exposure to SRE practices

• Experience in:
• Service Desk Tooling (JIRA)

• BI tools (Splunk, PowerBI).

• API connectivity and MS Power Automate 

Behaviours we'd like to see

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next Steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch.

Make life@GBG work for you.