About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the IT Business Applications Engineer, you will take on a vital role in shaping the future of our business systems. This is your chance to leverage your expertise in JavaScript to design, develop, and implement cutting-edge applications that cater to our Financials, CRM, and Inventory Management needs. You'll work closely with stakeholders to ensure our solutions not only meet but exceed strategic objectives and operational requirements.

In this exciting role, you'll be the mastermind behind custom scripts, workflows, and reports that enhance our system capabilities. Your keen eye for detail will ensure our applications are robust, secure, and reliable. You'll also be the go-to expert for troubleshooting, system performance optimisation, and user support.

If you thrive in a fast-paced environment and are passionate about continuous improvement, this is the perfect opportunity for you to shine and make a significant impact on our organisation's success.

Your Day to Day

• Design, develop, and implement JavaScript-based applications for Financials, CRM, and Inventory Management.
• Develop and implement custom scripts, workflows, and reports.
• Perform unit testing and debugging to ensure application reliability, accuracy, and security.
• Monitor system performance, troubleshoot issues, and implement optimisations.
• Maintain documentation of code changes, architecture, and implementation procedures.
• Provide technical support and troubleshooting for applications and integrations.
• Administer and maintain application platforms, including user access, roles, and permissions.
• Collaborate with the Change Management Committee to assess, prioritise, and implement changes.
• Perform regular system upgrades, patches, and enhancements with minimal disruption to operations.
• Provide training and support to end-users, including documentation and training sessions.

What You Need

• 5+ years’ experience as an IT Business Applications/Solutions Engineer or equivalent.
• Exceptional problem-solving, decision-making, and analytical skills.
• Exposure to eCommerce (DTC), wholesale distribution (B2B), and manufacturing environments is an advantage.
• Strong experience with ERP systems and a wide variety of SaaS-based business applications.
• Previous exposure to automated testing is highly regarded.
• Experience with application integration technologies (e.g., APIs, webhooks, EDI, iPaaS).
• ITIL understanding is an advantage.
• Previous experience in NetSuite is highly regarded.
• Experience with JavaScript, SuiteScript, HTML, and CSS for front-end development.
• Knowledge of Agile development methodologies.

The Perks

• Dog friendly offices.
• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Hybrid work environment.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Grafton. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The primary responsibility of this role is to lead areas of the design and development of Epsilon Retail Media’s software systems. This role will be familiar with all the policies, procedures, and technical issues related to programming. You will be generally competent across the majority of areas within the Epsilon Retail Media system and have a good understanding of how it functions together.

You will take a lead position in the development of initiatives within the squad structure and provide the technical vision for the initiatives you are involved in. You will also be responsible for communicating status updates to people external to the squad, including any potential risks to the delivery deadline (scope creep, reduced resources etc.) as early as possible so effective support can be provided.

Responsibilities and duties:

• Mentor Junior and Intermediate Software Engineers by providing advice, coaching, and educational opportunities.
• In collaboration with your Engineering Manager and the Technical Lead, build and maintain development processes and procedures, in TDD (test-driven development) or BDD (behaviour-driven development), and build upon a core SDLC.
• Implementing and monitoring ongoing strategies to enable us to deliver quality and excellence through robust testing education and policies that are balanced and appropriate to the scope of the project being delivered.
• In collaboration with the Test and Release Manager, establish automation quality assurance test methods and procedures, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.
• Perform intensive testing of all new and existing programs to ensure they are free of errors and function as intended.
• In collaboration with other Senior Software Engineers and Engineering Managers, ensure timely status and metrics reporting to project management and senior management.
• Work with the Development team, Product Managers, and Engineering

Benefits:

• Free gym membership
• Additional 5 days leave each year after 2 years
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. 
• Rewards and recognition - shop our rewards store front when you receive points
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes 
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.   
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits. 
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs. 

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Platform Operations teams are responsible for the support, reliability and stability of Epsilon RMN production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

Responsibilities and Duties:

• Identify and resolve performance bottlenecks and reliability issues.
• Develop and maintain system documentation, runbooks, and operational procedures.
• Participate in on-call rotations to ensure 24/7 system availability.
• Practice incident management processes and provide on-call capability
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Uphold Operational Practices in conjunction with the Product and Engineering teams (e.g.understanding how product feature development could affect the system’s overall reliability, performance or our customers).
• Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience.
• Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs.