What we're looking for

You are an enthusiastic and motivated individual ready for the first step into your HR career. You are a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects.

What you will be doing?

As a Talent and Culture Coordinator, you will undertake a dynamic role that encompasses the coordination of Talent and Culture duties. You will process day-to-day administration of the department in an accurate and timely manner.

You are a Canva super star, using your creative side to promote our team's activities and events. You have a proactive approach and are always looking at elevating our team members experience. 

This role reports directly to the Director of Talent & Culture. It is a part-time role, working two days per week. 

About the Care Finder program
Here at EACH we are looking for a Care Co-ordinator to join our Care Finder program which aims to provide specialist and intensive assistance to help people in the Care Finder target population groups to understand and access aged care services and connect with other relevant supports in the community.

• Part-time (0.8FTE) max-term position until June 2025
• Work within the community around the Port Macquarie area 
• Competitive salary + Super + Generous Salary Packaging benefits of up to $18,550    

As Care Co-ordinator you will practise assertive outreach and explore and establish different ways to engage with people in the Care Finder target populations and connect them to services within the community.
Duties include:

• Engaging and building rapport with potential clients and other general and specialist support services.
• Using a person-centred approach provide specialist and intensive assistance to help senior Australians who need intensive support, who could otherwise fall through the gaps, to understand and access aged care services and connect with other relevant supports in the community.
• Building and establishing relationships within the community to promote the Care Finder program and assist with reaching potential clients.
• Supporting clients to understand and connect with required services, including My Aged Care, using warm referrals, and monitoring client engagement.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Carol Bailey (Team Leader - Care Finder Program) at [email protected] or on 0474 131 093.

Who we are looking for 
In addition to a self-directed passion and drive to support other within the community, you'll have:

• Experience working with older adults within the community with an understanding of the supports and services that are available in the local community and the process to access these supports.
• A commitment to delivering a person-centred approach.
• Understanding of the policy and funding environment of the aged care and community services sector along with a working knowledge of current legislation.

About the Role

We are looking for a self-motivated and highly organised individual to join our team in a newly created role as our InfoLink Coordinator. In this role you will be responsible for delivering exceptional and ongoing customer service and administration support to the Infolink and Technology Development.

Key opportunities for this role include:

• Provide assistance to the InfoLink Projects and Support Manager to coordinate successful installation of InfoLink Products throughout the project lifecycle.
• Schedule customer implementations and “go lives” dates for the Insite Support team.
• Maintain customer information records.
• Preparing customer quotations accurately, efficiently and in a timely manner.
• Ensure that tracking and monitoring of Hardware supplied to customers such as Cellular Routers and Hardware is completed.

·         Provide initial inbound call support to customers before sending the call off to the Insite Support Team.

To be successful in this role you will likely have:

• Excellent verbal and written communication skills.
• Be flexible and available to interact with employees at all levels.
• Be self-directed and motivated.
• A valid driver’s licence.
• Intermediate to Advance Level of Microsoft Office Suite.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

​The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology.