We are looking for a motivated, People & Culture Coordinator to join our dynamic People & Culture team!   

What is this role about?

The P&C Coordinator is responsible for providing efficient and effective HR administrative and process support to the P&C team and all business stakeholders. This role is key in supporting employees through the entire employee lifecycle.

The responsibilities in this role include but are not limited to the following:

• Act as the first point of contact for P&C enquiries by managing the P&C inbox, monitoring, and action of time in the employee self-service portal (Elvis) and coordination of the distribution of workload to the team as appropriate
• Assist with the troubleshooting of employee enquiries relating to P&C related systems
• Work closely with the P&C team and Payroll to maintain accurate people-related data within P&C related systems
• Provide end-to-end onboarding support, including the creation of positions, issuing employment contracts using Cuscal's digital onboarding tool, monitoring of acceptance and completion, processing of required background checks and work effectively with the Payroll team to ensure new employees are on-boarded into the payroll system within agreed timeframes
• Provide support to People Leaders & P&C Business Partners through the timely delivery of employee correspondence, including letters and contracts for internal movements, promotions & changes
• Responsible for the updating of P&C related information on Central
• Ensure the accurate payment of accounts are actioned weekly, within required timeframes, and work with the appropriate P&C leader to reconcile where appropriate (ie training and recruitment budgets)

About the role
Dental 99 is seeking a highly skilled and customer-focused Clinical Coordinator to join our team in our Monash location. Patient care is our priority which is why our coordinators are called a patient concierge. and you will be responsible for providing exceptional customer service and ensuring a seamless patient experience from the moment they walk through our doors. This is a full-time position, offering a competitive salary and a range of great benefits.

What you'll be doing

• Greet and welcome patients in a friendly and professional manner
• Assist patients with check-in and check-out procedures
• Manage patient inquiries and provide information about our services and treatments
• Schedule appointments and manage the clinic's appointment calendar
• Maintain patient records and files in an organized and confidential manner
• Liaise with the clinical team to coordinate patient care
• Contribute to the overall smooth operation of the dental clinic

Dental99 is a leading provider of high-quality dental services, committed to delivering exceptional patient care and promoting optimal oral health. With a strong focus on innovation, we are dedicated to staying at the forefront of the latest advancements in dental technology and techniques. Our talented team of dental professionals takes pride in their work and is passionate about making a positive impact on the lives of our patients.

• Previous experience working in a customer service or patient-facing role, preferably in a healthcare or dental setting
• Strong communication and interpersonal skills, with the ability to interact with patients, colleagues, and other stakeholders in a warm and professional manner
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively
• Proficient in using computer systems and software, including patient record management systems
• A keen eye for detail and a commitment to maintaining high standards of accuracy and confidentiality
• A friendly, positive, and patient-centric attitude

• Competitive salary
• Comprehensive dental benefits
• Ongoing training and professional development opportunities
• A collaborative and supportive team environment
• Opportunities for career advancement

About the role
Dental 99 is seeking a highly skilled and customer-focused Clinical Coordinator to join our team in our Moorebank location. Patient care is our priority which is why our coordinators are called a patient concierge. and you will be responsible for providing exceptional customer service and ensuring a seamless patient experience from the moment they walk through our doors. This is a full-time position, offering a competitive salary and a range of great benefits.

What you'll be doing

• Greet and welcome patients in a friendly and professional manner
• Assist patients with check-in and check-out procedures
• Manage patient inquiries and provide information about our services and treatments
• Schedule appointments and manage the clinic's appointment calendar
• Maintain patient records and files in an organized and confidential manner
• Liaise with the clinical team to coordinate patient care
• Contribute to the overall smooth operation of the dental clinic

Dental99 is a leading provider of high-quality dental services, committed to delivering exceptional patient care and promoting optimal oral health. With a strong focus on innovation, we are dedicated to staying at the forefront of the latest advancements in dental technology and techniques. Our talented team of dental professionals takes pride in their work and is passionate about making a positive impact on the lives of our patients.

• Previous experience working in a customer service or patient-facing role, preferably in a healthcare or dental setting
• Strong communication and interpersonal skills, with the ability to interact with patients, colleagues, and other stakeholders in a warm and professional manner
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively
• Proficient in using computer systems and software, including patient record management systems
• A keen eye for detail and a commitment to maintaining high standards of accuracy and confidentiality
• A friendly, positive, and patient-centric attitude

• Competitive salary
• Comprehensive dental benefits
• Ongoing training and professional development opportunities
• A collaborative and supportive team environment
• Opportunities for career advancement

• Keep an updated Product Knowledge master manual for the Sales and Marketing department.
• When possible, depending on workload, assist the Revenue Manager in the production of proposals, letter typing, mail-outs and outgoing communication material.
• To assist the Revenue Manager with specified projects relating to internal/external promotions.
• Assist in handling all incoming telephone calls and will follow through using own initiative.
• Assist in the creation & distribution of materials when required e.g. hotel brochures, sales kits for external promotions.
• Audit and update all content for hotel’s digital footprint – including microsite, AH.com, and third party sites.
• Conduct digital leaver gap analysis and provide recommendations to close gaps
• Assist Revenue Manager and Distribution with developing EDM strategy and calendar for 12 months.
• Create a digital exposure checklist to use for special events to ensure maximum exposure.
• Social Media management
• Assist Revenue Manager and Distribution with digital marketing, covering direct and non-direct websites, social media, EDM, suggested influencers and digital signage.