Reporting to the Head of Learning & Development, this position plays a pivotal role in assisting in the delivery of quality training and development.  In this role, you will be responsible for providing high level support to the L&D department and be the point of contact for new and existing employees with the coordination of their learning needs.  

As Learning & Development Coordinator your main responsibility with be overseeing the coordination of our training calendar, Kieser Induction Training (KIT), and Kieser wide professional development initiatives.  

This role is suitable to individuals passionate about developing others, can demonstrate superior coordination and time management skills, and display strong communication to all levels within the business.

What we're looking for

You are an enthusiastic and motivated individual ready for the next step into your HR career. You are a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects.

What you will be doing?

As a Talent and Culture Coordinator, you will undertake a dynamic role that encompasses the coordination of Talent and Culture duties. You will process day-to-day administration of the department in an accurate and timely manner.

You will assist in the management of all recruitment, personnel, training and development activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of AccorHotels’ Talent & Culture policies and initiatives. 

This role reports directly to the Director of Talent & Culture. You will be ensuring that all employees have a consistent and exceptional Talent experience.

Pfizer’s purpose `Breakthroughs that change patients’ lives’ fuels everything we do.  We innovate every day to help make the world a healthier place. From scientific discovery to breakthrough products to our essential partnerships around the world, we’re committed to quality healthcare for everyone. Because every individual matters. 

Why Patients Need You

At Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives.

What You Will Achieve

You will oversee and manage operational aspects of ongoing improvement projects, acting as a liaison between the project teams and the line management.  You will support our programs by managing the review of the status of the project, budget, schedules and preparing status reports. You will assess project issues and develop resolutions to meet productivity, quality and client satisfactions goals.

As a Project Coordinator, your knowledge and skills will contribute towards the goals and objectives of the team.  Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams.

How You Will Achieve It

• Taking accountability for effective project management, oversight and delivery of multiple projects that support the product transfer.
• Liaise and collaborate with key stakeholders (Engineering, Capital Projects, Operations, Quality, Supply, Regulatory, EHS, Product Transfer) to ensure the programs dependencies are fully defined.
• Develop project plans to implement key initiatives and contribute to the completion of projects.
• Take ownership, show commitment to getting things done and willingness to see problem resolution through to completion.
• Lead complex, cross-functional projects which includes defining and implementing the vision for the project and goals with input from the project sponsor and project team members.
• Be open to other points of view, cordial and willing to accept feedback.
• Manage meetings and communications for teams to drive efficient decision making.
• Manage own time to meet agreed targets, develops plans for activities on own projects.

Qualifications

Must-Have

• Bachelor's Degree in science or engineering
• 5+ years of experience
• Knowledge and application of Good Manufacturing Practice and experience in dealing with Regulatory Authorities and Auditors.
• Experience working in the research and development of pharmaceutical industry
• Good project management skills, highly motivated, strong consultative, analytical, technical, problem solving, and interpersonal skills
• Excellent verbal and written communication skills
• Proficiency in MS Project, Excel, PowerPoint

Nice-to-Have

• Master's degree
• Work experience in Operations or Project management experience
• Working knowledge of System Application & Products

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

  
Work Location Assignment: PGS Melbourne site

At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:

• Paid parental leave

• Access to Health & Wellness apps

• Career Growth Experiences program

• Recognition & rewards program

• Paid volunteer days

• Life Insurance Benefits

• Pfizer Learning Academy access to top content providers

• Access to flu vaccines & skin checks

• Options to purchase additional leave

• Salary packaging & novated lease options

*Benefits listed may vary depending on your position and location and may be subject to change.

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

About the opportunity

Join our Childcare & Education vertical as Customer Support Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Customer Success Team Lead, you will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You'll handle dissatisfied customers in a polite and professional fashion
• You'll maintain broad knowledge of all company products, services, and promotions
• You'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You'll monitor the performance of systems and assist with the identification of potential issues