About the role:

Crown Equipment is seeking a highly motivated and detail-oriented Service Training Coordinator to join our Asia Pacific team.  In this key support role, you will be responsible for a variety of administrative tasks to ensure the efficient operation of our Service Training Team.  You’ll coordinate training schedules, manage records within the Learning Management System (LMS), support the preparation and delivery of training sessions, and govern our Service Induction program across the Asia Pacific region.  This is an exciting opportunity to contribute to our mission by helping our trainers deliver impactful and effective training experiences.

Duties and Responsibilities

·        Coordinate and schedule training sessions for service employees across the business.

·        Develop, update, and maintain training materials and resources to ensure they are current and effective.

·        Document procedures for the Service Training Department, with regular reviews to maintain accuracy and relevance.

·        Collaborate with Service Department managers to assess individual training needs and align them with available course offerings.

·        Manage training records, and databases, ensuring compliance with company policies and standards.

·        Serve as the primary administrator for the LMS, scheduling course offerings and reporting.

·        Oversee the Service Induction program, coordinating onboarding activities.

·        Support special projects as assigned by management.

Skills and Experience

·        Proven experience in training coordination or a similar role, ideally working with an LMS.

·        Exceptional written and oral communication skills.

·        Strong organisational and multitasking skills, with excellent attention to detail.

·        Proficiency in Windows, PowerPoint, Word, Excel, and SharePoint.

·        Training experience is preferred, with the ability to engage diverse audiences and adapt to a dynamic training environment.

·        A proactive, flexible attitude to adapt to changing business requirements.

·        Ability to work collaboratively within a team and communicate effectively with all levels of management.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

ABOUT THE COMPANY

THE WORLD OF is an experiential agency at the juncture of culture, technology and the human condition. A pioneer of imaginative world-building, it transports audiences through new dimensions, forging moments of meaningful exchange.

The studio’s practice is deeply rooted in archival research and incisive collaborations—with artists, designers, architects, musicians and creative technologists. At its core is the belief that emotional connection is grounded in the physical: tangible, sensory, in-person experiences. Its clientele are global, moving between disciplines and markets.

THE ROLE: PROJECT COORDINATOR

THE WORLD OF is seeking a full-time Project Coordinator to support the delivery of projects and agency operations.

The Project Coordinator will bring a passion for creativity, design, quality, and detail to the role, working closely with project teams, contributing to all stages of projects. This role will influence and become an integral part of the reputation of THE WORLD OF as an agency that is unrelenting in its commitment to original creative, design and detail.

RESPONSIBILITIES:

• Support the management and delivery of small-large scale projects for highly discerning global and local clients with creative, design and production standards that set new benchmarks within the market each time.
• Coordinate and manage the aspects of a project you are responsible for to ensure outcomes are delivered, producers are supported, and client expectations are surpassed.
• Maintain strong, professional, and effective communication with stakeholders, suppliers, and clients to build positive relationships.
• Fostering client relationships throughout all stages of the project to ensure clients’ expectations are exceeded, and all deliverables are achieved.
• Manage project budgets to meet the profit targets and required financial outcomes.
• Support the creative, design and production deliverables and timelines to ensure the concept and design is executed to THE WORLD OF standard.
• Support in the research and development of client proposals including proposal documentation, budgeting, feasibility, and sourcing.
• Working collaboratively to support the Director, Creative Director and Head of Projects and Head of Production as needed.
• To source, brief, liaise with and manage suppliers on and build strong and positive relationships to maximise value and outcomes.
• Contribute ideas and strategies to continually innovate and evolve the way in which we produce projects for greater efficiencies and outcomes.
• Support the project team on a day-to-day basis ensuring deliverables are met.
• Support on multiple projects at a time across all aspects of client management, production management, budget management and final delivery.
• Develop, drive and meet project timelines.
• Develop schedules, briefings and onsite documentation.
• Support on the onsite delivery final execution to the THE WORLD OF standard.
• Within the agency, the team is required to be available to work all days and nights when an event is on, excluding times when annual leave has been approved.
• Provide administrative support to the Office Manager and team.
• Contribute to a positive and collaborative team culture.
• Champion the agency’s sustainability code.
• This role reports to the General Manager

• Sydney-based—able to work from the Surry Hills office 5 days per week
• Communication excellence
• Organisational excellence
• Collaborative & Proactive
• Production support excellence
• Strong work ethic
• Passion for events

• Regular creative off-sites provided, including; bonding trips, theatre, events, exhibitions, and team meals
• A great, creative and dynamic team
• Newly refurbished office with beautifully designed detailing and an abundance of natural light
• Opportunities to contribute positively to the companies growth

Be part of our tomorrow! We are hiring a Partnerships Executive at Ticketek, which is part of TEG, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!

Ticketek is Australia’s leading live entertainment ticketing business, with world class people, technology and product. With a dominant market position in Australasia, Ticketek is rapidly expanding in other markets including Asia, the UK and Europe. With a technology, analytics, digital and data science team based in Sydney, Ticketek is focused on ongoing optimising and UX enhancements to drive the ultimate customer experience and drive more ticket sales for our partners.

The Ticketek Partnerships Executive is responsible for supporting the day-to-day delivery of our brand and affiliate partnerships, as well as growing digital ancillary revenue streams.

About the role

• Support Partnerships Director (AUNZ) on the day-to-day management and delivery of our brand and affiliate partnerships:
• Assist in collateral development for program reviews
• Assist in the development of marketing schedules to support partnership programs
• Assist in the development of digital campaigns to support partnership programs
• Manage the booking & delivery of marketing commitments – booking and scheduling activities across relevant teams and channels
• Assist in collating reporting metrics – collating campaign reports + other key metric reports as defined in the contract
• Attend partner WIPs + QBRs
• Manage a contractual commitments ledger for key partnerships
• Assist in obtaining offers and promotions for the affiliate partnerships – liaising directly with promoters, venues and producers
• Manage and grow affiliate and ancillary revenue streams: -
• Manage the Impact Network
• Weekly internal reports
• Monthly invoicing
• Identifying and onboarding new affiliates to the network
• Creating collateral to promote the benefit of the network to internal and external stakeholders
• Manage Ancillary revenue streams
• Manage Souvenir Tickets + Upsell opportunities
• Achieve set growth targets
• Provide Monthly reporting
• Manage 3rd party revenue
• Meet and exceed set revenue target for 3rd party revenue line
• Update pipeline report each week
• Build brand target hitlists for outreach to build revenue pipeline

About you

• Minimum 3 years' experience, preferably within a digital media, or B2B partnerships role
• A self-starter with strong leadership skills
• Professional, responsible, accountable and flexible approach to work
• Experience planning or overseeing the delivery of marketing communications
• Advanced Powerpoint, Excel and Word Skills
• Experience managing workflows through Monday.com would be highly desirable
• Experiencing working with a CRM
• Data Analytics and Report building experience
• Passion for the Entertainment Industry
• Excellent communication skills and developed ability to both manage and work directly with stakeholders.
• Sound ability to work autonomously

So, what does Ticketek offer?

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What can you expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*

This role is an exciting opportunity for an enthusiastic and focused Product Coordinator. The broad scope of the business provides dynamic products and offers insight into many industries. As a key member of the IT Projects team, contribute to new initiatives and manage the life cycle of products within the epay platform. Become the product coordinator ensuring business processes are followed and work with an offshore team that support this role. Suiting a detail orientated individual with strong problem-solving skills, shape the role through a period of organisational growth and change. Career growth pathways within the organisation including project management, product owner or brand and supplier management. This person will meet and exceed all company and individual goals in line with the Company’s policies, procedures and values.

The role involves a range of duties, including but not limited to the following:

*         Work with the internal teams as well as external brands and suppliers to manage products on the epay network. This would involve managing the products from its source, its business rules, up to the retailer where the product is made available for sale or processing.

*         Coordinate with an offshore support team to configure content and products in the staging environment.

*         Coordinate migration of content and products to production environment with an offshore IT operations team.

*         Review the setup of products in the both staging and production environments. This includes manages the testing life cycle on epay customer facing platforms and interfaces.

*       Review card data formatting.

*         Owner of tools such as checklists and process documents to ensure requirements are captured, tracked, and maintained.

*         Coordinate product related tasks with European and US Ops team daily and manage bi-weekly calls.

*         Assist and troubleshoot transactional and product issues, working with relevant teams to resolve them.

*       Manage the rollout calendar schedule.

*       Initiate process improvements where possible.

*         Tertiary education with a minimum 2 years’ experience in a similar role.

*         Strong problem-solving skills and strong inclination for process engineering/improvement.

*         Technical understanding and experience working with integrated transaction platforms.

*         Proven ability to drive relationships with key internal and external stakeholders, and to liaise cross-functionally and across borders.

*         Excellent attention to detail.

*         Excellent English verbal and writing skills.

*         Team player and works well under pressure.

*         Self-motivated and ability to work independently.

Additional Preferred Qualities:

*         Experience working with offshore teams

*         Good affinity for IT

*         Ability to quickly understand the business, procedures and acquire knowledge.

*         Intermediate excel skills.

*         Background in a related industry (Retail and Financial industries an advantage)

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. You can expect benefits from birthday initiatives, paid parental leave, recognition approaches, and a lot more.