This role is an exciting opportunity for an enthusiastic and focused Product Coordinator. The broad scope of the business provides dynamic products and offers insight into many industries. As a key member of the IT Projects team, contribute to new initiatives and manage the life cycle of products within the epay platform. Become the product coordinator ensuring business processes are followed and work with an offshore team that support this role. Suiting a detail orientated individual with strong problem-solving skills, shape the role through a period of organisational growth and change. Career growth pathways within the organisation including project management, product owner or brand and supplier management. This person will meet and exceed all company and individual goals in line with the Company’s policies, procedures and values.
The role involves a range of duties, including but not limited to the following:
* Work with the internal teams as well as external brands and suppliers to manage products on the epay network. This would involve managing the products from its source, its business rules, up to the retailer where the product is made available for sale or processing.
* Coordinate with an offshore support team to configure content and products in the staging environment.
* Coordinate migration of content and products to production environment with an offshore IT operations team.
* Review the setup of products in the both staging and production environments. This includes manages the testing life cycle on epay customer facing platforms and interfaces.
* Review card data formatting.
* Owner of tools such as checklists and process documents to ensure requirements are captured, tracked, and maintained.
* Coordinate product related tasks with European and US Ops team daily and manage bi-weekly calls.
* Assist and troubleshoot transactional and product issues, working with relevant teams to resolve them.
* Manage the rollout calendar schedule.
* Initiate process improvements where possible.
* Tertiary education with a minimum 2 years’ experience in a similar role.
* Strong problem-solving skills and strong inclination for process engineering/improvement.
* Technical understanding and experience working with integrated transaction platforms.
* Proven ability to drive relationships with key internal and external stakeholders, and to liaise cross-functionally and across borders.
* Excellent attention to detail.
* Excellent English verbal and writing skills.
* Team player and works well under pressure.
* Self-motivated and ability to work independently.
Additional Preferred Qualities:
* Experience working with offshore teams
* Good affinity for IT
* Ability to quickly understand the business, procedures and acquire knowledge.
* Intermediate excel skills.
* Background in a related industry (Retail and Financial industries an advantage)
At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. You can expect benefits from birthday initiatives, paid parental leave, recognition approaches, and a lot more.
