We are currently looking to add a Digital Strategy Consultant to our Customer Consultancy team, to help customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices. This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and define web solutions, recommendations and roadmaps for customers who are typically heads of digital, IT or web managers within large organisations. 

The ideal candidate will have prior digital strategy, web agency or consulting experience in a similar role. You will have exceptional communication, relationship management and commercial skillsets with a focus on achieving the best outcomes for Squiz and our customers. 

This role can be located in any of our East Coast Australia locations - Sydney, Brisbane, Melbourne

About the role: 

As a Digital Strategy Consultant you will be responsible for:

• Understanding and prioritising customer needs and pain points in relation to digital experience design, delivery and management
• Designing, planning and facilitating stakeholder engagement and discovery workshops  
• Transforming big ambitions into clearly articulated and actionable roadmaps and presentations
• Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities (e.g AB testing, personalisation, portals, forms and data capture) and other tools within the customer’s wider ecosystem to improve their digital experiences 
• Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution 
• Identifying the resources, activities and technologies required to implement solutions (or proactively engaging with stakeholders to define this)

For this role, we ask that you have the following experience and traits:

• Previous consulting or digital advisory-related experience: consulting, design or digital agency
• Workshop design and facilitation from senior to operational stakeholders 
• Demonstrate critical and strategic thinking capabilities 
• Excellent written, verbal and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations) 
• Presence and professional presentation for customers
• Strong organizational skills and attention to detail
• Experience conducting research, surveys, or interviews, and gleaning insights from data
• Ability to steer cross-functional teams to achieve shared outcomes 
• Able to work to deadlines and deliver high-quality work in a timely manner.
• Client management experience 
• Pragmatism over purity
• Intellectual curiosity and solution-orientated approach
• Is passionate about digital solutions
• Commercial acumen helping to drive revenue and create opportunities

Nice to have

• Experience working within or with government, higher education, telcos, financial services and utilities industries. 
• Quantitative research and analysis experience.
• Familiarity using Customer Relationship Management (CRM) tools 
• Experience preparing proposals, pitches and high-level quotes and estimates

Who we are:

Squiz helps organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, with 370 staff members scattered across our international offices in the USA, United Kingdom, Poland and New Zealand. 

We’re looking for people like you, who want to be a part of this journey of reinvention as we build an amazing Global SaaS product business, with the experience and enthusiasm to use amazing technology in new and creative ways.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.