Oaks Melbourne on Market Hotel are looking for a Full-time Night Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Hourly Rates (excluding super): + Late night/ early morning penalties apply

Monday - Friday: $25.80 per hour

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

Oaks Melbourne Lonsdale Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. This position primarily involves day shifts, with occasional night shifts for leave coverage as needed.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Hourly Rates (excluding super): 

Monday - Friday: $25.80 per hour

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

What you get to do in this role: 

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

As the Accounts Officer (AR) you will be responsible for providing financial and administrative support in order to ensure effective, efficient and accurate financial and administrative operations. This is provisionally a 12 month contract, reporting into the Financial Controller, joining a small team where you will be responsible for the Accounts Receivable function.

The Accounts Officer will generate monthly invoice files and associated reconciliations, daily receipting, and allocation of all payments from current as well as new members, including credit card charges. We are seeking someone who has both Accounts Receivable and Collections experience, who is a team player and excited by the idea of joining a transforming Finance team. 

Please note, this is initially a 12- month secondment opportunity. 

Typically, in this role you will:

• Handle invoice enquiries where complaints arise due to incorrect complaint closure or disagreement regarding the closure status
• Handle a large volume of transactions within a complex charge model 
• Identify any over payments made or claims for refunds, gather supporting documentation
• Maintain accounts receivable module including data updates
• Follow all debt collection procedures, to ensure internal controls are maintained to preserve the integrity of the financial data.
• Prepare activity statements on monthly basis to report on revenue across AFCA
• Prepare general ledger reconciliations to various accounts on a monthly basis
• Follow procedures to ensure internal controls are maintained to preserve the integrity of the financial data.
• Assist with handling membership enquiries relating to new joining members, membership reinstatements as well as current member queries.
• Maintain process documentation for all key processes in Accounts Receivable.
• Collaborate with other members of the Finance team to continuously improve service delivery and effectiveness of outcomes.

SENIOR ACCOUNT EXECUTIVE 

WHY IS THIS AN EXCITING OPPORTUNITY

At Zenith, we are a connected team with purpose. We are driven to create new perspectives through modern media. We believe marketing is a powerful investment that can build, grow brands, and increase business profitability. So, we unlock opportunities for growth by placing consumer behaviour, attitudes, and insights at the heart of everything we do. We pride ourselves on delivering return on investment, imagination, and insight. 

Central to this vision is the knowledge that we are only as good as our people. To grow our clients' business, we need to attract, retain, develop, and grow the brightest talent in the industry. We know it is not the sum of one, but the sum of all of us that make us great. Our behaviours are: Be Bold, Be Kind, Be Better Together.  

We’re determined to eradicate any barriers that prevent our people from achieving their fullest potential: 

• We offer progressive flexible working options to everyone at all levels – It’s not a policy. It’s behaviour led and reinforced through our values. 

• Mental health & wellbeing is something we consider a priority – It’s championed by our own people internally and is a regular conversation.

• We have a lot of fun – we’re constantly looking at reinventing how we’re connecting with each other.

WHAT WE CAN OFFER YOU

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world’s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com. 

Enjoy all the perks that come with our network offering: 

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing. 

• A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach “working your way, with us!” 

• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network. 

• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes. 

• A culture of open feedback and support to reach your goals through our Career Conversations program. 

• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE, EmbRACE and Ecologique committees. 

• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave (after 2 years of service). 

• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. 

• Parental leave policy with up to 18 weeks (based on tenure) paid primary carer leave, secondary carer swap and Cub Care leave. 

• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs. 

• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network. 

ROLE PURPOSE

As a Senior Account Executive, you'll be managing the coordination and operations of campaigns across digital & offline media channels, and providing accurate reporting and buying/planning services.

CORE RESPONSIBILITIES

• Delivery of tasks to deadlines
• Accuracy of reporting and inputting
• Client delivery and management
• Financial management
• Campaign management

WHAT YOU’LL DO WITH US

• Oversee the client relationship as the key contact for any campaign issues or queries 
• Ensure campaigns are tracked and optimised and media post analysis is completed weekly
• Attend all internal briefings and providing updates to the wider team
• Building effective relationships with creative agency partners and media owners
• Run all weekly tracking reports across all active media channels (digital & offline)
• Responsible for reporting accuracy and timely delivery of reporting
• Managing WIPs with the broader team on client updates 

WHAT YOU’RE LOOKING FOR

• A supportive and collaborative culture 

• Clients who are open to be challenged and working progressively 

• Fulfil your career goals in a business large enough to accommodate them - we have one of the top mobility programs GLOBALLY! 

WHAT YOU’LL BRING

• Minimum 1-2 years of relevant media buying experience within the marketing industry 
• Experience working across digital media channels (social & programmatic) and/or offline media channels (radio, OOH, TV) 
• Competent in the various media processes, tools, and fundamentals
• Demonstrate a solid understanding of audience trends across all media channels and working with client media contracts
• Advantageous if you can demonstrate competency for relevant systems including: BCC, eTAM, TARDIIS, MOVE, Asteroid, Microsoft Office & Nielsen Answers
• Strong interpersonal and problem-solving skills
• High level of attention to detail and accuracy across all tasks 
• Prioritises and manages tasks / time efficiently

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply. 

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.  

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.  

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.

SENIOR PLANNING & ACTIVATIONS EXECUTIVE

OUR VISION 
Spark Foundry. Famously Effective. Not one or the other, both. The thrill of the idea made better still by the pride of watching it work. A magnetic combination. Attracting clients that become advocates and talent, driven to deliver. Award winning and business changing. But a vision cannot be realized without the right ingredients.

You need diverse thinkers and diverse thinking. We call this Allsorts. This helps us tackle obstacles through different disciplines and perspectives. You need to thrive on the belief that great ideas are only great if they work. It’s not enough to be new, or cool, or interesting. Our solutions need to drive a business result. Everything else is vanity. You need to embrace both the art and the evidence. Right and left. Imagination and activation. Insight and technology. Big ideas, forensically measured.

All that while being a good human? Sound like you? Sound like where you’d like to be? We’d love to meet you

OUR VALUES

• Allsorts – We believe it takes Allsorts to get magical work. Diverse thinkers and diverse thinking. In what we do and who we are.
• Art and Evidence – Great ideas are only great ideas if they work. We believe it takes both Art and Evidence to thrive in the industry today. It’s one thing to dream it but another to prove it and it’s only great if you can do both.
• Royalty Makes Loyalty – There is a return on treating clients and partners like royalty. Nurturing clients’ businesses, listening to their needs and delivering excellence at every step allows us to build lasting and rewarding relationships.
• Good Humans - Decency in everything we do. Be a Good Human, Always. No matter who you are or who you think you are.

ROLE PURPOSE

The purpose of the Senior Planning & Activations Executive role is to plan and implement client campaigns - they are ultimately accountable for the delivery of all client activity. They will help direct the delivery of communication plans and management of offline and digital campaigns from buying and implementation through to reporting and the delivery of holistic campaign learnings. 

The Senior Planning & Activations Executive is to work in collaboration with the wider Spark team to deliver integrated and creative plans that considers all vehicles (display, SEM, SEO, Social) and mainstream media at every possible opportunity. The Senior Planning & Activations Executive ensures attention to detail in all facets of their work and will take accountability for any errors that occur.

WHAT BENEFITS DOES SPARK OFFER?

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world’s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE, EmbRACE and Ecologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave (after 2 years of service).
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks (based on tenure) paid primary carer leave, secondary carer swap and Cub Care leave.
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network.

KEY Duties

Internal relationship management

•       Direct relationships with internal teams and relevant external groups.

•       Work in collaboration with the relevant internal resources and the Senior Planning Executive / Client Manager to create effective cross channel communication plans.

•       Search for new, innovative and relevant communications ideas and present these to internal teams.

•       Actively contribute to weekly (internal and external) WIP meetings - to raise potential issues within your client portfolio well in advance of the ‘boiling point’ for an issue.

 Media planning and implementation

•       Create clear and coherent plans that aid client’s business objectives (e.g. timing, budget and business requirements).

•       Be experts of the properties and capabilities of each medium's primary strengths and weaknesses.

•       Work with and be able to interpret research, market data and systems to increase planning and trading effectiveness.

•       Take on the day to day management and ownership of the implementation process - ensure media is bought and delivered to plan to meet objectives.

•       Oversee and resolve problems and discrepancies relating to campaigns professionally and in a way that improves the relationship among all parties to the campaign.

Trading all campaigns using the Spark Activation Model & Philosophy:

•       Work with the Activation Manager to brief partners, evaluate responses and provide feedback.

•       Drive negotiations for clients with publishers and secure additional incentives over and above entitlements.

•       Keep pace with market knowledge that will aid negotiations with publishers.

•       Negotiate trading positions across all media ensuring all benchmarks (client & internal), trading strategies & contractual agreements are met.

•       Benchmarks and performs all pre-trade work before booking.

•       Aid the Client Manager to ensure all planning ideas are delivered through the trading process and relevant in-market opportunities are presented to clients.

TV tracking optimisation & reporting

•       Finalise Benchmarking and Pre-Trade work before booking to ensure the rate position is best in market.

•       Complete a TV tracking sheet as soon as the TV booking is laid down.

•       Optimise TV campaigns and utilise the Tracking sheet to keep Activation Manager / Director up to date on progress of campaign.

•       Ensure learnings are captured in implemented into Benchmarking for future insight for sponsorships or special events.

Competitor & market analysis

•       Proactively completes regular and continuous analysis of competitor activity, market trends, economic issues and other factors effecting buys.

•       Sources content and provide relevant insights for inclusion within competitor and market reviews and other ad=hoc client requests.

Trafficking and tracking campaigns

•       Work with Senior Planning Executive and/or Client Manager to deliver ROI tracking recommendations for all client campaigns.

•       Aid Coordinator to ensure that all elements have been trafficked correctly and tracking has been implemented on the sites (check that all tags are reporting)

•        

Campaign management & finance processes

•       Reconcile campaign delivery and ensure the final delivered plan reflects billings.

•       Check proformas each month during invoicing time and implement any changes that may be required.

•       Attend to account queries immediately and have zero outstanding account queries on a weekly basis.

Mentoring coordinators/executives

• Develop, train and delegate effectively with clear instructions and detailed list of expected deliverables

• Set good example for coordinators & executives and ensure they have all the tools and information they need to perform their jobs well.

YOUR SKILLS & WORK EXPERIENCE

• Minimum 3 years experience in a media buying related role – ideally across offline channels (TV, OOH, radio)
• Preferably higher education qualifications.
• Expert knowledge of the Australian media landscape.
• Expert across the following Office platforms: Word, PowerPoint and Excel.
• Excellent experience to evaluate and manipulate data, extracting insights for reporting.
• Advantageous with full understanding and experience using the following tools:
  • eTAM
  • BMD
  • Roy Morgan
  • EMMA
  • eRAM
  • Nielsen Digital / Answers
  • Sizmek and/or DCM
  • MOVE
  • AQX Fusion

WHAT WE'RE LOOKING FOR

•       Develops professional relationships with media partners, clients and other relevant stakeholders.

•       Attention to detail that is second to none.

•       Confident and engaging people, presentation and communication skills.

•       Strong organisational skills with the aptitude to juggle multiple priorities.

•       Has a curious nature with a willingness for continuous learning and progression.

•       Sound planning, project management and time management skills.

WHAT DOES LIFE AT SPARK LOOK LIKE?

We offer progressive flexible working options to everyone at all levels – It’s not a policy. It’s behaviour led and reinforced through our values. Mental health and wellbeing is something we take seriously – It’s championed by our own people internally and is a regular conversation. We have a lot of fun – Even in this virtual world, we are constantly looking at reinventing how we connect with each other.

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.

Join AFCA's growing finance team as the Accounts Officer! You will be responsible for providing financial and administrative support in order to ensure effective, efficient and accurate financial and administrative operations. This is a newly created position, reporting  into the Financial Controller, joining a small team where you will be responsible for the Accounts Receivable function. The Accounts Officer will generate monthly invoice files and associated reconciliations, daily receipting, and allocation of all payments from current as well as new members, including credit card charges.

We are seeking someone who has both Accounts Receivable and Collections experience, who is a team player and excited by the idea of joining a transforming Finance team. 

Typically, in this role you will:

• Handle invoice enquiries where complaints arise due to incorrect complaint closure or disagreement regarding the closure status
• Handle a large volume of transactions within a complex charge model 
• Identify any over payments made or claims for refunds, gather supporting documentation
• Maintain accounts receivable module including data updates
• Follow all debt collection procedures, to ensure internal controls are maintained to preserve the integrity of the financial data.
• Prepare activity statements on monthly basis to report on revenue across AFCA
• Prepare general ledger reconciliations to various accounts on a monthly basis
• Follow procedures to ensure internal controls are maintained to preserve the integrity of the financial data.
• Assist with handling membership enquiries relating to new joining members, membership reinstatements as well as current member queries.
• Maintain process documentation for all key processes in Accounts Receivable.
• Collaborate with other members of the Finance team to continuously improve service delivery and effectiveness of outcomes.