We are looking for a Rehabilitation Consultant to join our Regional WA on a full-time or part-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a Rehabilitation Consultant you will play a vital role in the provision of workplace rehabilitation services to help build better lives through work and health. As part of the team you’ll support people to get well and working.

As a valued team member, your responsibilities will include:

• Undertaking worksite, functional, ergonomic, equipment and home assessments
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce
• Regional Travel on a weekly to fortnightly basis (day trip or occasionally overnight) 

About the Opportunity 

We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,  

• Perform claims administrative tasks in support of the Case Managers

• Participate in the development of improved procedures for the administration of claims

• Receive initial notification of claims and implement action, check policy status, record on system and send claim forms

• Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording

• Arrange periodical benefit payments and payment of service provider accounts

• Process claim payments following instruction from the Case Manager

• Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals 

• Assist the Head Chef and Executive Chef in the management of the kitchen team to maximise food profitability
• Managing daily food service and on-site kitchen operations
• Ensuring that food standards, preparation, presentation and cooking techniques meet Brand Standard guidelines and are maintained at that level
• Assist the Executive Chef and Executive Sous Chef in developing new menus and concepts
• Working closely with the Restaurant Manager to meet food and beverage operational objectives

Do you want to become part of a new, fast-growing organization aimed at conquering the huge software and services market for the financial services industry (FSI)?

As a spin-off from SAP (a market leader in enterprise application software), SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. This gives us a head start to bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

SAP Fioneer is a global company with subsidiaries in South Africa, Germany, Austria, Switzerland, UK, UAE, Canada, US, Brazil, Mexico, Japan, Australia, India, Singapore. Our rapid growth, great team and lean organization make SAP Fioneer a great place to accelerate your career!

YOUR ROLE

The SAP Fioneer Banking Functional Consultant will play a leading role in the SAP functional team within the Banking Business Unit. Many of our customers are installing or upgrading to the latest version of our software platform. There is a large demand for people who can help us work with our clients in converting their software to the latest version of the platform and at the same time identify and realise value adding business opportunities together with our clients.

You will be responsible for both sales and delivery of SAP Fioneer banking related projects. This includes sales and pre-sales activities of opportunity identification, pre-sales presentation and proposal writing and submission. You will be responsible for the quality of client interaction including thought leadership and guidance on industry best practice, while also playing a key role in the delivery and implementation of the required technical solution. You will follow project standards within established timeframes and at defined quality levels, and ensure projects are completed according to schedule and client specifications. This position is client-facing and requires travel to the client site as the project warrants.

You will work as a trusted technical advisor to our banking clients on their transformation journeys. On this path, you get the chance to play high visibility roles with hands-on experience with Fioneer banking product portfolio.

YOUR RESPONSIBILITIES & DELIVERABLES

You will provide the following technical advisory roles and services as part of SAP Fioneer Banking implementations:

• Work closely with bank's Solution Architects, Product Owners, and Scrum Masters in defining the scope of work to be delivered
• Providing SAP Fioneer Banking technical expertise to internal and external stakeholders
• Providing thought leadership on platform conversion options and methods towards the latest releases of our software (TRBK on S/4 Hana)
• Providing thought leadership on legacy system migration to SAP Banking platform
• Participate in development and implementation of the SAP Fioneer team strategy.
• Training and mentorship of junior resources.
• Maintain, enhance, and broaden knowledge and skills of SAP Fioneer Banking applications, industry technology best practices and developments.
• Interact with clients to provide them insights and possibilities within the Technology domain to help shape and craft their transformation journeys, with specific focus on the SAP Fioneer technical capabilities and integration patterns
• Use subject matter knowledge to advise the client on the most suitable options, including when to make use of standard capabilities or when customisation is required
• Functional knowledge in some of SAP Banking Modules like Deposit Management / Loans Management / Master Contract management is mandatory.
• Consulting knowledge and experience in evaluating customer requirements, and propose Solution / Architecture approaches.
• Proficiency in ABAP Technologies - ABAP Workbench, ABAP Data Dictionary, Report Programming, Data Migration, Screen Programming, SmartForms, Adobe forms, Authorizations, ALE/IDOC, Workflow, Web Dynpro ABAP, OO ABAP, Enhancements & Modifications.
• Recording of requirements from the specialist department, e.g. via workshops or coordination meetings, and creation of solution concepts as a basis for the implementation of software
• Create the necessary design and build artefacts
• Provide SAP Fioneer Design Authority for the approved scope of work
• Produce SAP Fioneer Technical architecture and design documents
• Produce SAP Fioneer Software configuration design documents
• Produce SAP Fioneer Software integration and interface design documentation
• Collaborate in integrating SAP Fioneer solutions into channels and downstream systems

• Bachelor or master’s degree in finance, computer science, technology, or engineering
• 10+ years of consulting experience in at least 3 of the SAP Core banking domains like Deposits, Loans, Master Contracts, Collateral Management & Payments
• Solid technology architecture knowledge and understanding, ideally in software or cloud solutions
• Proven industry relevant track record of in-depth knowledge of SAP Fioneer technical platform capabilities and functional capabilities, implementations, associated standards, practices and regulations
• Client facing service experience required. Engagement across stakeholders and ability to run information gathering and sharing sessions

SKILLS

• Solid SAP Fioneer Banking Technical project experience, including implementation, platform upgrade, legacy migrations and data migration
• A working knowledge of domestic and international banking domains
• Solid Business Writing Skills (business cases, proposals)
• Solid Presentation and Facilitation Skills
• Eagerness to learn and to take responsibility
• You demonstrate ownership and accountability in everything you do
• Positive attitude and customer-focused with strong interpersonal skills

• Collaborative culture with smart people in a fast-growing company
• Opportunity to shape the fast-changing financial services landscape
• Flexibility to work and gain experience in different areas of the company as you grow your career
• Fast-paced start-up culture with an experienced team, strong brand and an enviable customer portfolio
• Competitive compensation package according to your level of expertise and skills

About Us :

Australiance is committed to becoming the #1 growth partner for promising startups and SMEs with global ambitions. 

• We take pride in doing our best every day to support Australian and international companies' growth by connecting them with the right talents, partners and investors
• We daily live our values of CONNECTEDNESS - SERVICE - TRUST - DIVERSITY - PARTNERSHIP
• Australiance group is made of several brands and 5-star service offering:

• Australiance Talent (since 2016): We provide international talent acquisition solutions for innovative SMEs & Startups looking for top talents in Australia and Asia Pacific
• Australiance Network - Startup&Angels (since 2016): We connect startups, entrepreneurs, investors, mentors and experts together through a membership program, an online community & global networking events in Sydney, Melbourne, Hong Kong, Singapore, France, Africa…
• Australiance Access: We enable international companies to start and grow their footprint in Australia and Asia-Pacific by providing Market Entry Consulting, Business representation and Business Set up solutions
• Inautalent (since 2024): We provide talent acquisition and international expansion solutions for innovative SMEs & Startups looking for growth in France, Europe and Africa

Role Overview :

We are seeking a proactive and strategic Marketing and Community Manager to lead our Australiance group marketing initiatives and Startup&Angels community engagement efforts. In this role, you will drive brand awareness, build and nurture our community, understand member needs, and deliver successful partnership projects.

Key Responsibilities :

1. Australiance Group Marketing:
• Develop, implement, and update the Australiance marketing plan to increase brand awareness, drive user acquisition and retention, and promote customer loyalty.
• Analyze and report on key metrics (e.g., user engagement, retention, referral rates) to inform marketing strategies.
• Support process improvements and tool implementation, including CRM systems, shared drives, and proposals.
• Train and provide guidance to junior team members, including interns and new starters, on tools like ActiveCampaign and social media best practices.
2. Startup&Angels Community and Event Management:
• Build, nurture relationships and grow membership with existing and new community members through one-on-one meetings, workshops, and consistent communication.
• Onboard new partners identified and signed by Partnership Manager
• Execute event design, planning and organization, ensuring smooth event logistics and content creation to keep the community engaged and expand its reach (e.g., podcasts, newsletters).
3. Project Delivery & Partnerships:
• Work closely with partners to deliver impactful projects that align with their goals and the needs of the community.
• Ensure high-quality execution of partnership deliverables, from planning to post-project evaluation.

• 3–5 years of experience in marketing, community management, or related fields.
• Proven track record of developing and executing marketing strategies that drive engagement and growth.
• Strong interpersonal skills with the ability to build and maintain relationships with diverse stakeholders.
• Experience in event management and content creation (e.g., newsletters, podcasts).
• Excellent organizational and project management skills, with the ability to multitask and meet deadlines.
• A self-starter attitude with a passion for community building and making an impact.

• Be a part of a purpose-driven organization helping startups and SMEs succeed globally.
• Lead marketing and community initiatives with room to innovate and grow.
• Opportunities for career progression, with a clear path to becoming the Head of Marketing among other exciting opportunities locally and internationally as the group grows
• Work in a collaborative, flexible, and dynamic environment.

Job Title: Program Manager - Process Standardization

Location: Sydney - Preferable not mandatory

Job Type: Full-Time / Contract

About the Role:

We are seeking an experienced Program Manager to lead and coordinate the process standardization exercise across multiple subprograms within our client’s large-scale technology platform modernization initiative. This role is critical to ensuring consistency, efficiency, and alignment across the enterprise, driving the successful transformation of our technology infrastructure.

Key Responsibilities:

• Program Coordination: Oversee and manage the process standardization efforts across various subprograms, ensuring alignment with the overall modernization strategy.
• Stakeholder Management: Engage with key stakeholders, including senior management, subprogram leaders, and external partners, to ensure clear communication and collaboration.
• Process Improvement: Identify, analyze, and implement process standardisation to enhance efficiency and effectiveness across the technology platforms.
• Standardization Framework: Develop and maintain a comprehensive standardization framework, including policies, procedures, and best practices.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of standardized processes.
• Performance Monitoring: Establish metrics and KPIs to monitor the progress and impact of process standardization efforts, providing regular updates to senior management.
• Change Management: Lead change management initiatives to ensure smooth adoption of standardized processes across the organization.
• Training and Development: Provide training and support to subprogram teams to ensure understanding and adherence to standardized processes.

Qualifications:

• Education: Bachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferred.
• Experience: Minimum of 7-10 years of experience in program management, preferably with a focus on process improvement and standardization in a large enterprise environment.
• Skills:
• Strong project management skills, with a proven track record of managing complex, multi-faceted programs.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in project management tools and software.
• Knowledge of industry best practices and standards in process improvement and technology modernization.

Why Join Us:

• Impact: Play a key role in transforming our client's technology infrastructure and driving operational excellence.
• Growth: Opportunities for professional development and career advancement within a leading management consulting firm.
• Culture: A collaborative and inclusive work environment that values innovation and continuous improvement.

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

The Game Changers: 

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ 

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​ 

Life @ AP+: 

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. 

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it. 

The Opportunity: 

We’re seeking to appoint an experienced Executive assistant to support our CIO. Based in our office at 255 George St, you will be required to work from the office at least three days per week or anytime the CIO requires.

The day-to-day activities you will be responsible for, are: 

Administrative Support

• Manage and maintain the CIO's calendar, scheduling appointments, meetings, and travel arrangements.
• Handle correspondence, emails, and phone calls, ensuring timely responses and appropriate follow-ups.
• Prepare and edit documents, presentations, reports, and other materials for the CIO.
• Organise and coordinate meetings, including preparing agendas, taking minutes, and tracking action items.
• Maintain confidential files and records, ensuring data integrity and security.
• Expense management, including reimbursement and corporate card reconciliation.
•  Prepare purchase orders and facilitate approval of invoices.
• Identify and implement procedural changes to improve operational efficiency in conjunction with other team members.
• Assist in the preparation of executive summaries, briefings, agendas and reports for the CIO.
• Organising events like workshops, all-hands, etc.

Strategic Support

• Support the CIO in tracking the implementation of strategic plans and objectives. 
• Prepare briefings, reports, and presentations to support strategic decision-making. 
• Assist in collating key performance indicators (KPIs) and relevant metrics for the technology department for reporting purposes.

We’d love to hear from you if you have;

• At least 5 years of experience providing support to C level executives, ideally an CIO / CTO.
• Advanced MS Office skills.
• Experience using SharePoint is desirable.
• Demonstrated experience managing and maintaining confidential information.
• The ability to communicate to stakeholders in a variety of forums.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaborative in a fast-paced environment.
• Excellent interpersonal skills and ability to build relationships with stakeholder at all levels.
• High EQ & IQ, taking personal responsibility for, and pride in own work.

What happens next: 

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.  

If you’re ready to be a game changer, please submit your Expression of Interest the Talent Acquisition team will endeavour to review your EOI and notify you of the outcome within the next two weeks. 
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process. 

 AP+ are not partnering with Recruitment agencies for this role.

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team in Sydney.

This position can be located at either Sydney Airport or Sydney Suburbs (Artarmon, Brookvale, Hornsby) sites - please indicate your preference within your application. 

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 

We are looking for a Fraud Officer to join our team. 
A Fraud Officer's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Fraud Officers achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

The Digital Media Manager will be responsible for executing and analysing Accor’s digital media strategy across the Pacific region, supporting the acquisition and retention of guests. The successful candidate will manage paid media campaigns, oversee media agencies, and collaborate closely with internal teams to optimize performance and deliver results aligned with key business goals.

This is a fixed-term contract role for 10 months.

Key Responsibilities:

• Media Strategy & Optimisation: Lead the execution and optimization of paid media strategies (including programmatic, display, and social media) across the Pacific. Monitor campaign performance, providing insightful reports and ensuring alignment with KPIs.
• Collaborate with Agencies & Partners: Strengthen relationships with media agencies, strategic partners (Google, Meta, Microsoft), and key publishers. Manage ongoing partner calls, share new opportunities, and drive media innovation.
• Cross-Regional Collaboration: Work closely with global media teams and local country teams to ensure alignment of business objectives and campaign strategies. Support the adoption of global initiatives while customizing for regional needs.
• Budget Management: Manage the media budget, ensuring effective use of resources across multiple markets and channels. Optimize spend to enhance campaign performance and meet financial targets.
• Innovation & Growth: Stay ahead of digital media trends and emerging technologies, supporting projects related to data-sharing, cookieless targeting, and new advertising channels.
• Team Leadership & Training: Lead and mentor in-country teams, fostering a high-performance culture, and supporting the ongoing development of team members.

What you will do

This is your opportunity to join carsales in the role of Account Coordinator. In this role, you will support the carsales mediahouse team, by providing a range of administrative support to ensure that all sales activities and advertising campaigns are delivered accordingly. This will be achieved by understanding the client’s business, our products, the market, and our business objectives. You will:

• Support Account Managers in coordinating sales activities and maintaining strong customer relationships.
• Develop solutions that deliver campaign management. This includes implementation, communication with external partners on status, tracking and post-campaign reporting.
• Deliver sales collateral by ensuring go-to-market decks, pitches and insights decks are accurate and relevant to the advertiser.
• Demonstrate understanding, motivations and expertise in assisting the team in the sale and successful delivery of advertising solutions.

As our next Front Office Manager you will:

• Lead the Front Office Team including Porters/Concierge, Guest Experience, Switchboard Operators, Reception and Assistant Managers in one of Sydney's largest Accor Hotels.
• Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests
• Create welcoming places and memorable experiences not only for our guests but also for your team.
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the Operations Manager on loyalty recruitment, projects, reports and initiatives in the hotel and with the whole hotel team

What you get to do in this role:
The world of work is one of the most pressing issues that business leaders have on their mind and as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Partner Acceleration Lead will join our Partner Acceleration team and the Global Partners and Channels (GPC) team that is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  The Partner Acceleration Lead for one or more Global SIs is an exciting role and accountable for collaboratively developing NOW’s partner Offerings strategy for one or more Global SI partners in the ServiceNow ecosystem, activation of partners, ownership of offerings and industries heat-map by geo/segment, assisting with partner engagement for Product Line ‘use cases’, ‘industry segment’ roadmaps, TAM and Partner ideas monetization scenarios with specific focus on development of new joint GTM business and commercial models with a designated partner across various workflows and industries that will scale to accelerate NOW growth to $15B+.

At a business level, you will be working with ServiceNow stakeholders and one or more Global SIs in ServiceNow’s ecosystem to create and execute against our most pressing Industry personas and business imperatives. As a result, the successful candidate will possess deep knowledge of working strategically with a partner across multiple industries, program management skills, ability to drive measurable outcomes with the partner and sales teams across both organizations (partner and ServiceNow), and should have a track record of demonstrated cross functional exec collaboration in a high-profile consulting/services/software organization that required securing consensus on key initiatives & priorities against targeted outcomes in a complex global high growth company. This individual will also need to be adept at internalizing the Global GPC mission & transformational op model principles to enable & accelerate NOW growth. 

Primary focus: 

• Help identify, ideate, cultivate, monetize and scale existing and new GTM motions and Industry offerings that fundamentally transform the world of work.  We classify partner Offerings as opportunities for a partner’s thought leadership to be coupled with the ServiceNow platform to create something net new to drive implementation or managed service revenue for partners and license revenue for ServiceNow.
• The focus of this role is to work with partners to develop pipeline for Customer Workflows, TMT and Manufacturing industries in the EMEA Market
• Work closely and collaboratively with global & regional GPC staff and extended staff members to cross functionally align and vertically operationalize and localize the GPC global operating model principles, initiatives and programs leveraging the following three global-geo op model tenets.
  •    Segmentation/Coverage, GTM Alignment, QBRs & Governance with partner, as well as a consistent & predictable Joint GTM Engagement approach.
   
  Additional Responsibilities:
  •    Drive measurable outcomes with the partner ecosystem through prioritized industry Offerings with one or more Global SIs - specifically offerings that address customer needs and drive revenue pipeline.
  •    Work strategically to identify new industry specific ‘use cases and solutions’ with one or more Global SIs partner and build the associated partner industry plan including joint GTM and marketing campaigns around key industry Offerings. This includes coordinating the successful execution of offerings launches with our broader GPC GTM teams to the global sales team.
  •    Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue.
  •    Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, GPC global and regional teams.
  •    Work collaboratively with partner execs along with the GPC leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics.
  
  Requirements:
  •    Professional experience and/or knowledge of standing up a GTM with SI partners across one or more Industry verticals.
  •    Strong network of industry SMEs in both partner and client environments.
  •    Ability to engage with partner in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with the partner.
  •    Strong business development experience and history of developing and executing partner go-to-market plans.
  •    Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry Offerings with compelling joint GTM value propositions.
  •    Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’.
  •    Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement 
  •   Sales and Business Development mindset

BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

• 2+ years of experience in a customer service or support role is desirable
• Excellent communication skills, both verbal and written.
• Ability to quickly learn new technology platforms and software.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong time-management skills and ability to work independently.
• Experience working for an online business is preferred.

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better

Who are we?

We are the leading online platform for comparing and buying business insurance.

Not to toot our own horn, but we’re shaking things up in the SME business insurance market! We’re all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance!

• *Work from home opportunity (if not based in Sydney)
• *If based in Sydney, flexible working opportunity (combination of home and office)
• $57,000 base + uncapped Commission, our consultants regularly earn between $100k and $125k per year
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

We have a great Operations Coordinator opportunity in our Numero team for a fluent Mandarin speaker. This role can be based in either Auckland, Sydney or Melbourne and has flexibility to work remotely with only occasional visits to the office.

The ability to work weekends 9am to 5pm, Thursday to Monday is essential.

Key Responsibilities:

Box Office Data Management

• Box Office data entry
• Daily Box Office data accuracy checks
• Chasing up missing grosses
• Mappings of films, formats and theatres

Film Release & Release calendar updates

• Film creation, amending release dates, finding film artwork and synopses

Client Service

• Replying to enquiry emails about box office data and reporting
• Helping customers and users with requests e.g. setting up logins and investigating data discrepancies etc...

Skills, Knowledge, Abilities and Personal Attributes:

• Must be proficient in Mandarin and English
• An interest in box office results, records or statistical information
• Film knowledge, and an interest in film, is a plus
• Knowledge, experience and understanding of the cultures in Asia is a plus
• Proven ability to work as a part of a team, and independently, to meet deadlines
• Excellent communication skills, both written and oral
• Ability to demonstrate and further develop administrative, time management and planning, analytical, problem-solving, and internet research skills
• Confident, positive personality with excellent interpersonal skills and a professional manner.
• Attention to detail
• You must have the right to live and work in Australia or New Zealand
• The ability to speak and write multiple languages is an added benefit but not essential
• You must be able to work weekends 9am to 5pm, Thursday to Monday

About Numero

Numero provides an aggregated box office reporting platform giving the film industry clean, fast, and effective information. Through collection, collation, and reporting of theatrical box office results for the global film industry, Numero delivers up to the minute information, collecting box office results across more than 30 territories, and providing services across Asia Pacific, Europe, Africa, North America, and Latin America.

Numero is part of the Vista Group, a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

Our HQ is in Auckland and we have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew • We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate

Shine a Light • We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark

Make it Happen • We make good things happen as people and as teams through our focus on delivery

Chase Great • We challenge ourselves and each other to keep improving

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Excellent work/life balance including remote working (with an Auckland, Sydney or Melbourne base required)
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring & career development focus
• Fun team events including the Vista Innovation Cup

If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Numero.

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs, or political opinion. This commitment is reflected in all our employment policies and procedures.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting – is a real consultancy for real consultants.

About your role 

We are seeking Consultants with experience in HCM transformation to join our growing European practice. In this role, you will be part of a team that focuses on HCM innovation in pursuit of enabling world-class workforce operations and experiences.  

You will guide our clients through the complex landscape of HR transformation, leveraging technology and best practices to create an impact on business outcomes. You will deliver quality client service, provide insightful solutions, and balance multiple priorities. You will also demonstrate excellent communication and problem-solving skills, easily integrate into new teams, and establish relationships. More specifically, the responsibilities of this role include: 

• Create employee experience strategies with market-relevant thought leadership - develop employee experience journeys, personas, and roadmaps to help digitise HR service delivery and improve workforce experiences. 

• Deliver HR Transformation E2E projects as well as state-of-the-art HR Service Transformation solutions at global scale. 

• Deliver HR TOM and HR Process Design to enable and operationalise our clients' HR strategies. 

• Support clients with implementation and adoption of HR Cloud and HXM Technologies from Hire to Retire. 

• Provide Workforce Transformation Advisory from Talent Marketplace solutions via skill-based organisation towards Learning Agility, Upskilling and Reskilling initiatives – provide project management support for the deployment of new workforce solutions and initiatives. 

• Facilitate HR workshops and craft insightful presentations, providing actionable recommendations. 

• Contribute to practice development and pre-sales activities to develop our service offerings, proposals and go-to-market initiatives further. 

• Lead teams, fostering an environment of continuous learning and growth. 

 
You.. 

• Have a broad business skill set including stakeholder management, problem-solving, and resilience 

• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences 

• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel 

• Domain expertise in processes from the Hire to Retire employee cycle, including defining HR processes, creation of formal process documentation, detailed process maps and standard operating procedures. 

• Translation of employee experience needs into business requirements to drive digital HR platforms deployment. 

• Knowledge and experience in the implementation of HR technologies, e.g. HCM cloud systems (e.g. Oracle, SuccessFactors, Workday), HR ticketing/workflow tools (e.g. ServiceNow HRSD, Salesforce) or other HR solutions. 

• Project and change management activities for HR Transformation projects. 

• Ability for conducting HR improvement workshops and subsequently creating recommendation reports, thought leadership and transformation roadmaps. 

• Strong facilitation, communication, and problem-solving abilities. 

• Ability to lead project teams and mentor junior consultants. 

• Demonstrable experience in developing proposals and offerings, either for internal or external clients. 

• Contribution to practice development, including go-to-market strategies and developing others. 

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on [email protected] or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

Key responsibilities: 

We’re looking for our technology leader to take the business into the next era. Rapid product and sales growth awaits us after a strong, stable period of delivery. 

We’re small and agile. Our leaders present solutions, seek buy in, whilst getting involved and ensuring execution. 

In the code 

• As a growing business, everyone gets stuck in, so we’d expect that this role will get their hands dirty, whilst managing the team, keeping a handle across different teams, projects and priorities. 

Managing and mentoring 

• As a manager for our software engineers, integrations team, QAs and technical writer you’ll be responsible for ensuring the team has what they need to succeed (context, direction, coaching and more). A key facet of the role will be building relationships with stakeholders, ensuring that you build upon those as it’s served the business so well in continuity and scaling. 

The team 

• Currently made up of six .NET engineers, one mobile flutter engineer, 2 QAs, and 2 integrations team members. This is augmented by offshore project teams (currently 2 teams).  As the manager of these teams you’ll need to balance the output, provide clarity on delivery timeframes for the business and look at ways to optimise our delivery across multiple products. We’re also hiring to keep up with an accelerated volume of change currently underway and coming in 2025. You’ll also have a dotted line managing Infrastructure to ensure the engineering team are set-up for success. 

We currently have a transformation re-platforming project as well as a new product underway both working with separate offshore teams. In addition to this we have a maintenance team who are delivering features, integrations and resolving bugs. We’re hiring for software engineers, business analysts and QA to expedite our currently delivery and build out the teams’ capabilities. 

We’re after a leader who wants to own the technical realm and have a say in product, someone who will still outperform all but the most senior individual contributors. Worked in SaaS, managed teams and what comes with that – from leading change management, prioritizing work with the GM, articulating product and technical roadmaps, velocity reporting, people management and resolving challenges. 

What we’re looking for: 

• Management: You’ve got a good handle on managing different personalities. You challenge the status quo and aren’t a yes person – you can coach, but also direct to hit deadlines and work with stakeholders 

• Project management: Have a strong grasp of managing a roadmap and timelines, communicating effectively and delivering to agreed deadlines so set the business up for successful growth 

• Tech: Passionate about tech, confident with data, databases, and coding languages. You are ready to work with many integration patterns and collaborate on infrastructure requirements. 

• Solution Design: You can collaborate with the team to help them architect solutions, guiding when necessary and encouraging input from the team.  

• Technical Requirements: Detailed technical requirements are your second nature. You can coordinate between product and engineering domains to ensure your team and stakeholders are aligned. 

• Scaling: You’re comfortable running multiple projects, managing a wide ranging team of different personalities and skills and can present/communicate strong timelines which are realistic and achievable to enable the Sales function to scale effectively around new product development 

Why you will love this role: 

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results 

• Own your role and the team’s execution: You’ll partner with the GM, product and support to understand the landscape and where efforts are needed. You’ll take that direction to scope and provide excellent detail for engineering to quickly deliver 

• Lots of opportunity to learn and grow:  You will be working with Transvirtual subject matter experts to ensure you can make an immediate impact. They are also very open to ideas and new initiatives that you come up with.   

• Friendly, hybrid international team: we are a fun team, headquartered in Australia, but also spread across the globe. You will get the chance to collaborate with multiple teams who are all inclusive and open. 

Essential Skills / qualifications: 

• 7+ years in C#,.NET and SQL (MSSQL preferred) development with extensive knowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations 

• Demonstrable management of a team 

• Experience in multiple infrastructure set-ups, both cloud and dedicated 

• Excellent written and verbal communication skills for team management and board level presentations 

• Have a relevant tertiary qualification 

Desired skills 

• Have exposure to different working methodologies in multiple teams to understand how to flex process to maintain focus on goals 

• Worked in a Logistics (TMS/WMS), SaaS or Technology focused business 

• Hybrid database environment 

• Cyber-Sec governance, familiar with ISO-27001 and including OWASP frameworks included into development 

• Used ITIL or similar to manage incident processes 

The Process 

• Meet with our GM and some of the team, complete a technical test and a final meeting with a Representative from our board 

About Transvirtual: 

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving Transvirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing our product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS). 

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace. 

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you. 

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

We are a member of Accor, led by industry experts and now an opportunity has arisen to join our team as our Duty Manager, a luxury connoisseur who is guest and quality obsessed and has a genuine passion for the industry wanting to make their mark at the Sofitel Sydney Darling Harbour.

Reporting to the Front Desk Manager, you will oversee daily operations, ensuring our high standards of service are consistently met. You will lead a talented team, handle guest inquiries, and resolve any issues that arise, all while maintaining a welcoming and luxurious atmosphere.

Working for Sofitel Darling Harbour will give you opportunities for professional growth and development, a vibrant and supportive environment an and of course employee discounts and perks at our hotel and partner establishments.

If you are ready to take your career to the next level and be part of a prestigious team, please click on the apply button today.

• Coordinate and manage all regional import and export processes for commercial and NCG
• Ensure and manage efficient handling of customs formalities in cross-region trades
• Timely submit entries for customs clearance and ensure compliance with global rules, standards and regulations set by Global Trade & Customs
• Support opportunities to optimize regional customs and tax in line with local regulations and aligned with Global Trade & Customs department and strategies
• Communicate with state customs and other reg. regulators
• Support global initiatives/projects with reg. expertise,
• Closely collaborate with Tax and Accounting to ensure compliance with country requirements
• Act as local first contact to Regional Sales for cross-border questions for existing set ups
• Ensure compliance with global rules, standards and regulations set by Global Trade & Customs

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

As a Senior Data Engineer you will be responsible for delivering high quality data, maintenance, optimisations and solutions to support the data operations in OFX. Working across AWS and GCP, you will also be exposed to data ingestion, transformation, and warehousing. Working in an agile environment, you will provide technical expertise and support while delivering quality solutions to appropriate standards and accepted best practices. You will actively participate in the agile processes of the organization, positively contributing to discussions and team dynamics.

What you'll do

Your role will perform a range of data engineering and database administration tasks as part of a cross-functional data and insights team. Day to day you will:

• Create new data pipelines using infrastructure as code, and maintain/debug existing data pipelines which pull data from a variety of source systems
• Work within a wider engineering team, adopting and contributing to best practices for software development and cloud architecture
• Coordinate with various incident, engineering, and operations teams to diagnose and resolve any production issues which arise, communicating status updates to key stakeholders
• Turn resolutions into repeatable patterns which can be used to drive continuous improvement to our systems and processes
• Develop appropriate testing and monitoring, as well as providing handover and technical escalation support

The Account Manager will play a crucial role in driving revenue growth, fostering long term businesss relationships and maintaining client satisfaction across a portfolio of our golf course partners.  Relationship management will be at the core of this role, managing key partner clients, growing the accounts through up-selling products, driving revenue and retaining courses through adoption of best practises and use of our products and services.

Key Responsibilities
The Account Manager will be a key member of the Australian BRS Golf / GolfNow team that will build and contribute to business success by;

• Developing a well-rounded understanding of our Account Management philosophy, market and customer needs.
• Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify opportunities for growth.
• Developing advanced product and industry knowledge to be able to provide consultative advice and information to help our customers maximise use and adoption of our products and services, including upselling of new products and to secure and optimize tee time offerings to build attractive inventory for our platforms.
• Leveraging technical tools, platforms and quantitative data to inform proposals that ensure our clients derive maximum value from our services through establishing relationships, conducting account reviews and working closely with senior team members and management to understand and thereafter execute strategies to strengthen relationships and help golf course partners meet their success criteria.
• Devoting proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Having a firm understanding of dynamic pricing and its place within the golf industry. Educating and implementing successful dynamic pricing strategies with our golf course partners
• Retaining clients and their long-term business through contract renewals and ensuring client satisfaction.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products/services.
• Having the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications.
• Being results focused in meeting and/or exceeding individual and department metrics and goals, as well as exercising accountability and a strong work ethic in managing a portfolio of clients to drive revenue and retention.
• Devote proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Maintaining an accurate daily record of all activity using Salesforce
• Engaging with colleagues locally and internationally to understand and support the growth of a positive company culture, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making Golf a Great Place to Work.

NIQ Strategy Analytics & Insights helps clients from various industries such as Finance and Telco to understand the market and consumer needs.  

Success will require

• Strong sales leadership including prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers  
• Ability to build enduring relationships with C-level executives – truly passionate relationship developer 
• Strong affiliation to Sales Personas & develops sales strategies to suit 
• Excellent problem solving skills, solution oriented and good analytical skill 
• Very good client-facing and communication/presentation skills 
• Good knowledge on market research 
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success 
• Excellent at consultative selling 
• Ability to speak at external forums 
• Strong Collaboration and Networking skills 

Responsibilities  

Earning Client Trust/Building Relationships 

• Build and maintain strong networking and C-suite engagement with key players & Sales personas across broad base of client targets. 
• Confidence & credibility to talk to a wide range of decision influencers. 
• Demonstrate the highest commitment to sales force penetration and retention. 
• Demonstrable knowledge of the T&D industry, understanding how business needs are changing and how NIQ solutions can help solve client business issues. 
• Responsible for developing case studies & client testimonials. Present at client/ Retailer events, external industry events 
• Full understanding of NIQ portfolio and interconnectedness of different solutions. 

Understanding Client Needs 

• Has a deep understanding of customer business and can reframe and challenge the way customers view their businesses 
• Has a deep understanding in market research and how NIQ solutions support our clients’ business growth  
• Available during final presentation of results to ensure client satisfaction, actionable recommendations and additional opportunity detection 

Planning and Forecasting 

• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline for its group of clients/solutions.  
• Takes overall accountability for business planning and implementation. Tracks the financial performance of clients.  
• Sound understanding of profitability and EBITDA and how this relates to all proposals and sales. Knows how Nielsen’s IQ and competitor offer. 
• Comfortable negotiating with senior clients and knows what levers to use. Clearly links the value of NIQ products and solutions with the price to overcome objections. Pre-empts stakeholder objections and pushes the client to a favorable outcome. 

Team Management and Collaboration 

• Relentless curiosity to learn from & share with peers from APAC markets and beyond 
• Works continuously with CBPs, Commercial Leaders, PL, Delivery COE team & other APAC leaders to ensure that leads and opportunities are picked up, pertinent information about clients is shared and the relevant people are consulted and/or informed of key activity on an account. 

Role Expectations 

1.What to Sell? 

• Accountable for the Solution portfolio / product mix 
• Define which products are core to the solution portfolio 
• Articulate how each of the products brings unique client benefits 
• Ensure portfolio profitability is understood & improved over time  

Commercial ownership of pricing rate cards & commercial policies 

Close partnership with Global Product Leadership function: 

• Identify the solutions with the highest revenue opportunity 
• Ensure APAC markets needs are met in product development roadmap 
• Provide APAC Markets teams visibility to product plans and timelines 

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build) 

Accountable for the Portfolio Operating Plan (with the correct mix by solution) 

2.How to Sell? 

Build a strong community around the portfolio / expertise 

• A community that learns, adopts & activates with speed 
• A community that is formed with Sales & Delivery teams  
• Cross country client opportunities / Best practice sharing 
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders 
• Maintain central Knowledge Management drives to enable your communities 

Build and execute the Go To Market plans for the solutions: 

• Campaign calendar & content  
• Commercial Decks / Proposal Decks 
• Improve Demo Scripts 
• Create and coordinate TL and Webinars (with Inside Sales support) 
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc). 
• Joint coordination with the Inside Sales teams for external and internal campaigns 

Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials  

• Seek for consistency across APAC Markets 
• Ensure Power Position sales decks & ‘pitch perfect’ examples available  
• Develop automated gift of content tools (in partnership with Inside Sales) 
• Define the training product plans for APAC teams (in partnership with Inside Sales) 
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales) 
• Work with Inside Sales team to translate these materials to eLearning where appropriate 
• Share competitive analysis 

Be directly involved in sales pitches & keep a close touch with clients: 

• Lead / heavy support to major RFPs and or multi-market RFPs 
• Continuous support to local sales leaders in the definition of the best solution for client specific needs 
• Direct involvement with HQ clients: grow, build, impact relationship and revenue 
• In charge of the coordination of APAC markets for global RFP’s 

Connect with Commercial teams in other regions to identify opportunities to apply in APAC 

Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis 

3.How to Operate? 

Strong alignment with Product & Delivery COE organization  

• Ensure product activation & quality consistency across APAC 
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization 
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working 

Accountable for new product activation and scale  

Role-model talent management excellence and ensure talent retention  

Measuring Success 

1.Improve the EBITDA of core portfolio solutions over time, across APAC 

2.Revenue acceleration and delivery of revenue performance goals (owns the OP for the group of solutions).  Sustainable business growth (target will differ per products for the below points): 

• Increase Multi-year contracts  
• Increase Subscription contracts 
• Bigger growth on the strategic products  
• Increase Penetration per country/client 
• Increase Penetration Top 20 clients in each APAC countries 
• Penetration of key APAC growth initiatives 

3.New product / capability activation – delivered to timetable & $financial goals 

4.Tangible progress of Partnership & Acquisition opportunities 

5.Talent Development – measured through talent movement & outside-in / diverse leadership appointments  

6.Community engagement – measured through specific community activity & outcome

Role Expectations 

1.What to Sell? 

• Accountable for the Solution portfolio / product mix 
• Define which products are core to the solution portfolio 
• Articulate how each of the products brings unique client benefits 
• Ensure portfolio profitability is understood & improved over time  

Commercial ownership of pricing rate cards & commercial policies 

Close partnership with Global Product Leadership function: 

• Identify the solutions with the highest revenue opportunity 
• Ensure APAC markets needs are met in product development roadmap 
• Provide APAC Markets teams visibility to product plans and timelines 

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build) 

Accountable for the Portfolio Operating Plan (with the correct mix by solution) 

2.How to Sell? 

Build a strong community around the portfolio / expertise 

• A community that learns, adopts & activates with speed 
• A community that is formed with Sales & Delivery teams  
• Cross country client opportunities / Best practice sharing 
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders 
• Maintain central Knowledge Management drives to enable your communities 

Build and execute the Go To Market plans for the solutions: 

• Campaign calendar & content  
• Commercial Decks / Proposal Decks 
• Improve Demo Scripts 
• Create and coordinate TL and Webinars (with Inside Sales support) 
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc). 
• Joint coordination with the Inside Sales teams for external and internal campaigns 

Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials  

• Seek for consistency across APAC Markets 
• Ensure Power Position sales decks & ‘pitch perfect’ examples available  
• Develop automated gift of content tools (in partnership with Inside Sales) 
• Define the training product plans for APAC teams (in partnership with Inside Sales) 
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales) 
• Work with Inside Sales team to translate these materials to eLearning where appropriate 
• Share competitive analysis 

Be directly involved in sales pitches & keep a close touch with clients: 

• Lead / heavy support to major RFPs and or multi-market RFPs 
• Continuous support to local sales leaders in the definition of the best solution for client specific needs 
• Direct involvement with HQ clients: grow, build, impact relationship and revenue 
• In charge of the coordination of APAC markets for global RFP’s 

Connect with Commercial teams in other regions to identify opportunities to apply in APAC 

Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis 

3.How to Operate? 

Strong alignment with Product & Delivery COE organization  

• Ensure product activation & quality consistency across APAC 
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization 
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working 

Accountable for new product activation and scale  

Role-model talent management excellence and ensure talent retention  

Measuring Success 

1.Improve the EBITDA of core portfolio solutions over time, across APAC 

2.Revenue acceleration and delivery of revenue performance goals (owns the OP for the group of solutions).  Sustainable business growth (target will differ per products for the below points): 

• Increase Multi-year contracts  
• Increase Subscription contracts 
• Bigger growth on the strategic products  
• Increase Penetration per country/client 
• Increase Penetration Top 20 clients in each APAC countries 
• Penetration of key APAC growth initiatives 

3.New product / capability activation – delivered to timetable & $financial goals 

4.Tangible progress of Partnership & Acquisition opportunities 

5.Talent Development – measured through talent movement & outside-in / diverse leadership appointments  

6.Community engagement – measured through specific community activity & outcome