MarketTrack Global (belonging to the Wiser Solutions, Inc group of companies) is a leader in Commerce Execution SaaS products. Our Commerce Execution Suite provides brands, retailers, brokers, and distributors with the intelligence needed to make better decisions, online and in-store. Wiser’s platform supports a variety of use cases, from market awareness and price management to shelf intelligence and retail execution.

Location: Sydney, NSW

Status: This is a hybrid role with two days onsite (Monday and Thursday) – FULL TIME

MarketTrack Global (belonging to the Wiser Solutions, Inc group of companies) is a leader in Commerce Execution SaaS products. Our Commerce Execution Suite provides brands, retailers, brokers, and distributors with the intelligence needed to make better decisions, online and in-store. Wiser’s platform supports a variety of use cases, from market awareness and price management to shelf intelligence and retail execution.

Role and responsibilities:

• Offer independent and objective advice to clients, guiding them through strategic decisions to enhance in-store execution.
• Conduct thorough research to grasp client needs and challenges, collaborating closely to pinpoint opportunities and effectively address brand implementation issues.
• Define project parameters, validate objectives, and craft efficient action plans for successful delivery, ensuring alignment with client goals.
• Employ advanced data analysis techniques to extract valuable business insights, identifying root causes of issues and opportunities for enhancement.
• Interview client stakeholders to assess current systems and processes, offering actionable insights and recommendations for improvement.
• Produce detailed solution reports, manuals, and best practice documents, delineating strategies to streamline workflows and achieve objectives.
• Deliver findings to clients using various formats such as dashboards, presentations, and infographics, ensuring clarity and impactful communication.
• Supervise post-improvement data collection to assess project outcomes, continuously evaluating performance and driving iterative improvements.

Job Title

Job Description Summary

Job Description

Join our dynamic team at Cushman and Wakefield, a leading and innovative company committed to excellence. As we continue to expand our Trades operations, we are seeking a highly skilled and experienced Trade Supervisor to lead our maintenance team to new heights. The successful candidate will have a desire to progress to Trades Supervisor as the business grows.

About the role

• Lead, mentor, and inspire a team of skilled maintenance trades professionals.

• Foster a collaborative and positive work environment to maximise productivity.

• Oversee the planning and execution of preventive and corrective maintenance activities.

• Manage resources efficiently, including manpower, equipment, and materials.

• Demonstrate a strong technical understanding of maintenance processes and equipment.

• Provide guidance on complex technical issues and troubleshooting.

• Identify opportunities for process improvements and implement best practices.

• Drive initiatives to enhance the efficiency and effectiveness of maintenance operations.

About You 

• End-to-end Trades supervisor experience to clients through safe operation of all tradespersons, contractors, public and customers.

• High levels of customer service and communication

• Ensure compliance with all statutory Health, Safety, Security and Environment requirements safety measures and systems are implemented in accordance with relevant legislation, policy and customer safety requirements. 

Why join Cushman & Wakefield?

We have a vastly experienced team based on site who are able and willing to provide training and development in the finer points of facilities management, if you can provide us with the technical skills we need. 

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

• Competitive salary and opportunity for career progression

• 4 weeks of annual leave a year (pro rata for part-time employees)

• Being part of a growing global company

• A Supportive and flexible environment.

• A workplace which promotes diversity and inclusion in everything we do

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Title

Job Description Summary

Job Description

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. 

About the role

• Provide general overall facility management services, including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Coordinate with outside contractors for the service and repairs of equipment

About You

• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Adelaide. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Who Will Be In Your Team

Colleagues in the Chief Medical Affairs Office aspire to be the most trusted and innovative medical partners, to shape the future of healthcare for patients. Our purpose is to shape the end-to-end life cycle of our medicines with clinical insights that uncover, anticipate and address population and patient health needs. We are scientific and clinical professionals working with partners across many sectors to generate evidence and provide quality medical expertise to HCPs and other decision makers and address care gaps.

We are transforming how we engage with HCPs and patients, setting a new industry standard for digital, in-person and hybrid interactions centred on science-based engagement tailored to customer needs.

What You Will Achieve

The Medical Manager, Dermatology role is an opportunity to shape and expand the future of medical affairs at Pfizer and across industries to achieve our aspiration and fulfill our purpose of leading breakthroughs that change patients’ lives.

Working with the Specialty Care Medical Lead, the role provides medical, scientific leadership for the dermatology portfolio. A central focus of the role is to generate and analyse medical insights, identify clinical data gaps, generate relevant evidence, and communicate medical data effectively through a coordinated medical omnichannel strategy. Close partnership with Collective Advantage functions including Medical Engagement, Evidence Generation, Field Medical and Medical Quality Governance is essential.  

The Medical Manager, Dermatology will actively collaborate with cross-functional partners, internal and external stakeholders, and cross business medical affairs functions to implement and execute plans and strategies. Stakeholders include but are not limited to Commercial, Regulatory Affairs, Market Access, Medical Information, Drug Safety, Clinical Research and Corporate Compliance. The role will also maintain an ongoing external relationship and partnership with health care specialists, key opinion leaders, researchers, and investigators, advancing science and research and enhancing Pfizer reputation and recognition. 

How You Will Achieve It 

• Work with the category Medical Lead to manage the strategic direction and implement and execute plans for key assets in the dermatology medical category
• Closely align with above country teams in the medical category to ensure the local medical team receives timely information on asset strategy and objectives, clinical development plan, new/important clinical data, new regulatory and safety information and accurate, balanced and up to date materials to use in medical-to-medical (M2M) communications. As such, this role may need to attend teleconferences with global colleagues, such as Medical Scientific Subcommittees, outside of routine working hours.
• Closely collaborate with the local cross-functional teams to ensure a alignment of activities in compliance with Pfizer and local regulations
• Lead the generation of real-world evidence in the dermatology therapeutic area in collaboration with internal and external experts
• A key aspect of the role is to interact on a regular basis with key opinion leaders and to develop enduring relationships with local, regional and national opinion leaders, regional advisors on clinical practice, contributors to national guidelines and national and/or regional formularies. The MM is responsible for ensuring the Company’s adherence to high standards of conduct in all its dealings with the medical profession, supporting health care disciplines and with consumers.
• Provide medical support to in-country team and externally to ensure that the objectives of each asset are realised, product licenses are maintained and to support Pfizer’s reputation in the marketplace whilst legal, regulatory and ethical standards are maintained 
• Lead or participate in cross-functional project teams to ensure that ongoing improvements in processes and performance are delivered  
• Lead medical support for clinical research programs, protocol and site feasibilities related to dermatology assets
• Lead therapy area support for and management of investigator sponsored studies (ISRs) to ensure that adequate records are kept, progress is monitored, and presentation and publication of data is encouraged 
• Support the Medical Affairs Review and Approval experts in the certification of promotional material provided by Global teams or produced in country for medical and scientific correctness and adherence to Pfizer and local regulations
• Lead the creation or localisation of M2M content to ensure the highest level of medical and scientific correctness and adherence to Pfizer and local regulations
• The MM is pro-actively involved in supporting all aspects of a product’s appropriate positioning and usage medically and in accordance with current scientific evidence in order to enhance the product’s value in accordance with evidence-based medicine and the general principles of the quality use of medicines
• Ensure compliance with respect to relevant Codes of Practice, SOPs, regulations and guidelines 
• Demonstrate collective leadership, leading transformation, scientific expertise and execution
• The MM is responsible for engendering a management culture that is in accordance with the Pfizer core values and ensuring that Medical Affairs ethical and professional values are adhered to in all actions and activities
• Act as a key enabler in building a strong culture and driving the Pfizer AU/NZ innovation agenda 

Qualifications

Must Have 

• Tertiary education in medicine or a health science related discipline; relevant specialty training desirable 
• Deep understanding of life sciences, pharmaceuticals, and/or healthcare industry
• Experience in the dermatology therapeutic area is desirable
• Experience with medical affairs management of assets within the pharmaceutical industry (i.e. regulatory and PBAC submissions) is desirable
• Strong track record of networking and collaborations and ability to understand and influence in a highly matrixed environment
• Strong managerial, organisational, and communication (e.g., writing, presentation, etc.) skills  
• Experience in cross-functional and cross-categorical projects and initiatives  
• Ability to thrive under pressure, uphold accountability, and meet deadlines  
• Ability to identify risks and remove roadblocks to enable success  

Nice-to-Have

• Medical Qualifications or PhD in relevant therapeutic areas
• Pharmaceutical Industry experience (3 – 5 years +)
• Good working knowledge of relevant industry and professional Codes of Conduct and Practice in both Australia and New Zealand 

At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:

• Paid parental leave

• Access to Health & Wellness apps

• Career Growth Experiences program

• Recognition & rewards program

• Paid volunteer days

• Life Insurance Benefits

• Pfizer Learning Academy access to top content providers

• Access to flu vaccines & skin checks

• Options to purchase additional leave

• Salary packaging & novated lease options

*Benefits listed may vary depending on your position and location and may be subject to change.

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

Our mission at Ofload is to achieve zero waste in trucking by digitising the transport industry.

In Australia, currently 30% of trucks drive empty and a further 50% are underutilised amounting to mass inefficiency and detrimental environmental impacts. Since 2020 we have scaled to a team of over 100, removed nearly 5 million empty kilometres from our roads. and have planted over 11 000 trees to offset our carbon footprint in partnership with One Tree Planted.

In 2022, we supercharged our growth through the acquisition of logistics experts CIA Logistics, raised $60m in Series B funding and were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

We are looking to grow our team and welcome people excited by the opportunity to disrupt the logistics industry!

About the Role

The Business Development Manager will play a critical role in driving business growth for Ofload in Australia. The successful candidate will be responsible for identifying and pursuing new business opportunities, establishing strategic partnerships, and building strong relationships with key stakeholders. They will work closely with the Commercial and Marketing teams to develop and execute effective business development strategies that align with Ofload's objectives.

What You’ll do

• Identify and target new business opportunities to expand Ofload's customer base in Australia.
• Develop and implement effective business development strategies to achieve revenue and growth targets.
• Build and maintain strong relationships with prospective and existing clients, understanding their requirements and providing tailored solutions.
• Collaborate with the Commercial and Marketing teams to develop compelling sales pitches, presentations, and proposals.
• Attend industry events, trade shows, and conferences to network and generate leads.
• Lead negotiations and contract discussions with potential clients to secure new business partnerships.
• Provide regular reports and updates on business development activities, sales pipelines, and progress towards targets.
• Stay up-to-date with industry developments and best practices in business development.

What You’ll Bring

• Proven experience as a Business Development Manager
• Strong understanding of the Australian logistics market, industry trends, and customer needs.
• Demonstrated track record of successfully driving business growth and achieving sales targets.
• Exceptional communication, negotiation, and presentation skills.
• Excellent networking and relationship-building abilities.
• Analytical mindset with the ability to conduct market research and analyse data to identify opportunities.
• Self-motivated, results-oriented, and able to work independently or as part of a team.
• Proficiency in using CRM software and other relevant business tools.
• Valid driver's licence and willingness to travel as required.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia. 

About the Role 

A Senior Project Administrator, playing a key role in the Professionals Services team, you will undertake a range of project research, analysis, reporting, implementation and administrative activities to support the development and delivery of projects.  You will also have the opportunity to manage and own suitably assigned internal and client facing projects as part of broader professional development opportunity. 

Other areas of focus will be to: 

• Provide financial support and tracking for key projects and to the finance team (including invoice management where required); 
• Manage resources within Strategic Contracts and across Professional Services including assignments and forecast requirements; 
• Preparation, creation and facilitation of status reports for key projects and across Professional Services where required ; 
• Ongoing development /enhancement of tools and process with the rest of the team 
• Creating, documenting and communicating PM tools and processes; 
• Update and collate documentation and records regarding relevant issues, policies and practices to ensure successful delivery of projects; 
• Assist the project team to complete tasks and implement project plans to ensure agreed outcomes are achieved; 
• Communicate with relevant stakeholders to provide updates regarding project status and implementation issues;  
• Provide a range of administrative services, including coordinating project and/or team meetings and preparing papers, to support project management delivery. 

About You 

Global Payments is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You will thrive in a customer centric role and are a passionate and experienced Project Administrator.  You may have already worked on and lead some small projects. Pivotal to your success will be your strong organisational skills combined with experience and familiarity in financial management/processing & documentation management processes for projects.  

You will also bring: 

• 2 -3 years experience in a similar role; 
• Relevant qualifications in project coordination and/or equivalent experience; 
• Engagement in or ownership of resource management processes;  
• Strong Analytical skills supported with intermediate to advanced Excel and/or other database type expertise; 
• Proficient with MS Office suite and MS Project (intermediate or above); 
• Exposure to a resource management tool highly desirable. 

For the right candidate we are also open to part-time. 

Please note that you must have 

• Full work rights in Australia 
• Ability to obtain a Working with Children Check 
• Ability to obtain an Australian Federal Police Check 

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

#LI-HYBRID

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia. 

About the role

We are seeking a passionate and enthusiastic Client Advocate to join our newly established client team. Working closely with our global client team you will proactively maintain long-term client relations with our existing customer base ensuring an exceptional client experience & ensuring longevity of our relationships. You will be instrumental in identifying, and sharing insights on competitive activity and client feedback within each market.

Other key areas of responsibility will include:

• Proactively identify opportunities to improve customer satisfaction, engagement, and retention;
• Monitor client satisfaction and proactively address any issues or concerns;
• Develop and maintain a deep understanding of our products and services, and provide expert guidance to customers on how to best utilise them;
• Collect and analyse customer feedback and data, to develop insights to inform product and service improvements.
• Identify opportunities for growth and work with clients to develop strategies to achieve their goals;
• Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues and concerns.

About you

An experienced Client Advocate, you are someone who loves to solve problems and help people. You have a thirst for knowledge and learning and enjoy researching and identifying areas for improvement. You have a growth mindset and can push yourself out of your comfort zone.

You will also bring:

• 2 years+ of either Customer Success, Sales and Account Management experience or a client support function
• Education/Training or Helpdesk experience, supporting end-users and complex software programs (e.g. School Management Systems, ERP’s or CRM’s)
• Empathy and strong negotiation skills with the ability to build strong partnerships across the business, based on credibility, influence and subject matter expertise;
• The ability to analyse customer data and identify trends;
• Knowledge of CRM systems and customer engagement tools for example Salesforce and Netsuite;
• Exceptional communication skills and the ability to understand and address customer needs;
• Strong organisational skills and the ability to work autonomously with minimal supervision;
• Experience working in a fast-paced, dynamic environment.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

#LI-HYBRID

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Embark on an exciting journey with our Corporate Services team, dedicated to crafting and managing top-tier workplace experiences for both internal and external guests. Immerse yourself in spaces meticulously designed to ensure optimal performance for our clients. This is not just a job; it's an opportunity to join an industry leader offering a clear career path and empowering you with the most comprehensive tools and infrastructure for your success.

Supervising the local Sydney Corporate Services team, you will be responsible for a variety of day-to-day activities providing a seamless and engaged experience from start to finish. You will be responsible for;

Tasks include:

• Visitor Management
• Supervising the delivery of Reception & Meeting room services  
• Supervising the delivery of premium standard tenancy operations 
• Accountability for team performance including innovation and efficiencies.
• Event Administration, catering fulfilment & VIP Hosting.
• Supervision of the mailroom operation including regular key stakeholder engagement and updating of processes and procedures
• Rostering and leave management of team.
• Audio Visual & Basic IT Support to stakeholders.
• Building and maintaining relationships with building management, contractor stakeholders and internal department heads.

Benefits include the comfort of a Monday to Friday roster with a fully laundered corporate uniform and access to training and development that will take your career to the next level. We are passionate about what we do; we are even more passionate about our people.