We're looking for a coffee lover with a passion for exceptional customer service who can work morning shifts. You will be working in a fast paced environment where your barista skills can shine. You will be preparing and serving hot and cold beverages whilst maintaining a clean and organised workspace.

In addition you will be supporting on the front line, greeting customers, taking orders, rolling burritos, re-stocking the fridges, basic food prep, wiping tables, and learning other roles across the team. You’ll get exposure to every aspect of what goes into running a busy, GYG business.

This role will be Monday to Friday, 7am-1pm. 

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. Our Crew at GYG, are front and center guaranteeing an exceptional guest experience. From taking orders, expertly crafting burritos, restocking fridges and mastering basic food prep, you will showcase your versatility as a team player. Every burrito you roll, every guest you serve contributes to the success of our restaurant and GYG. ​

What's in it for me?  ​

So much! Check out some of the benefits below:  ​

• Fair pay in line with the Fast-Food Industry Award​
• Flexible rosters and employment stability ​
• Free and comfortable GYG uniforms and exclusive merch ​
• Heavily discounted GYG meals 
• Comprehensive training and support to set you up for success ​
• Team building activities and regular crew competitions ​
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few ​
• Opportunities for advancing your leadership abilities – level up to a Shift Leader and beyond​
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family 
• The chance to join our Hola Central team or become a Franchisee!

Click the "I'm Interested" button to express your interest in joining our team! 

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

What you get to do in this role

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the ServiceNow Platform. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.   As part of this team, you will be expected to learn our product suite as it continues to grow so you can best understand and support how our customers make use of our platform.

Specifically, the Technical Support Engineer will be involved in 

• Customer Advocate providing support to users/administrators of our platform.
• Contributing to the growth of best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
• Managing customers' expectations and experience in a way that results in high customer satisfaction.
• Maintaining technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Suggesting and implementing improvements to internal processes and work on technical and non-technical projects.
• Communicating with customers and our teams through case, phone and other digital methods.
• Creating knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintaining impeccable case hygiene and customer related files and records.
• Handling incoming phone calls for existing and new customer issues.

Senior Accountant

About the Role:

You will be a part of a dynamic and highly skilled Loam’s enablement function supporting the corporate accounting team and financial management of the business.  This role will include supervising day-to-day AP/AR function, monthly  accounting and reconciliations, cash management and supporting interim and year end financial deliverables.

Location: Hybrid | Either in Orange, NSW or Sydney, NSW

Status: Full Time 

Manager: Director, Finance - AUS

Responsibilities:

• Manage (hands-on) the monthly/quarterly/annual accounting cycles; debtors, creditors, bank recs, and cash flow for 1 to 2 companies.
• Supervise the AP and AR functions and/or teams and coach them to support efficient operations. 
• Managing monthly reconciliations process along with AASB 16 Lease accounting, inventory accounting, accruals and prepayments. 
• Support IAS and BAS lodgement, payroll tax, superannuation, STP reporting, and FBT.
• Responsible for day to day banking transactions, including clearing, reporting and monthly reconciliation.
• Lead the preparation of financial statements and work papers for audit and tax filings.
• Liaise with external service providers and internal stakeholders for day-to-day accounting and operational finance management.
• Contribute to the continuous improvement and review of finance policies and internal controls for accurate and reliable financial record keeping
• Contribute to continuous improvement and management of correspondence, documents and filing systems.
• Support the implementation of automation and process improvement initiatives.

• Other duties as may be assigned (to be less than 10% of your job scope)

• Degree and postgraduate qualification (e.g. CA / CPA) in a relevant field such as Finance or Accounting.
• Total of 2 - 4 years of post qualification experience. Ideal for a second mover from Big4 / mid-tier accounting practice with experience in financial accounting roles in Industry.
• Demonstrated experience in financial reporting practices and preparation and review of tax compliance matters.
• Exposure to the Manufacturing industry including exposure to Cost Accounting and establishing systems/ processes for inventory management and reporting would be highly valuable.
• Exposure to multinational companies and multi-currency consolidation are desirable but not essential.
• Strong experience in the Xero accounting system is essential. Experience / willingness to learn and adapt to Tier 1 and 2 ERP systems is highly desirable. 
• Experience with supervision and coaching would be preferred but not required.
• Self starter and solution oriented mindset. 
• Hands-on with exceptional attention to detail, highly reliable and accountable /
• Team player - work collaboratively with others and offer to support your colleagues when they are under pressure
• Ability to work in a fast paced and navigate highly dynamic environment. 
• Strong communication and proven stakeholder management skills
• Experience within a small and dynamic team will be considered highly advantageous.

• Development: Clear growth path to Finance Manager in controllership role and exposure to supporting the ERP implementation across countries
• Personal Learning Budget: Support for professional development and continuous growth.

• Flexible Work Environment: Options for remote work to support work-life balance.
• Impactful Work: Contribute to global efforts in environmental sustainability and agriculture.
• Training and Development: Access to a personal development plan with ongoing training opportunities.

Loam Bio is proud to be an equal opportunity employer, committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic.

For a winning team that is evolving.  Forward with Cuscal. 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50. 

We are looking for a Pre-Sales Solutions Consultant to join our Business Development Team  

The Pre-Sales Solution Consultant is a client facing role focused on supporting clients in the pre-contract phase. The role is responsible for working across the Client engagement journey from pre-sales through to delivery, setting Cuscal and Clients up for success. You will:

1) Lead Pre-Sales and Discovery 

• Promote a basic understanding of Cuscal’s standard products, key benefits, market obligations, enablement activities, and business-as-usual activities  

• Conduct presentations and lead discovery sessions with clients (including prospective clients) to ensure that client needs and relevant constraints are fully understood and documented 

• Identify opportunities for sale of further Cuscal products that meet client needs and deepen relationships.    

• Document the gaps between the client needs and Cuscal’s standard solutions to enable effective roadmap, feasibility and estimation discussions 

2) Solution Design & Documentation 

• Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal’s standard format for Statements of Work    

• Document, analyse and communicate challenges and solution options that address the Client needs 

• Contribute to the development of adaptable and/or re-usable materials to communicate high level functional solutions for client engagements as part of the sales process 

• Identify potential delivery risks as well as potential mitigation strategies 

3) Solution Delivery Support 

• Provide a detailed handover to the delivery team at commencement of the implementation   

• Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams.  

• Lead and/or contribute to knowledge management and continuous improvement activities 

About You 
To be successful in this position you will have the following skills and experience: 

• Passionate about enabling excellent client outcomes.    

• Tertiary qualifications in Information Technology, commerce, finance or related subjects is desirable   

• Outstanding verbal, written and presentation skills, with the ability to build effective customer relationships 

• Strong industry knowledge of payments ecosystems, and/or strong understanding of Cuscal’s product and technology solutions  

• Experience in pre-sales/solutions consulting, professional services, or sales role, working collaboratively with Sales Teams, understanding the full sales life cycle & processes  

• Excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint    

• Enterprise-level business project experience, with strong process analysis, design and documentation 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.