Aegros Therapeutics Pty Ltd is looking for a Validation Contractor to join our team. As a Validation Contractor, you will play a crucial role in ensuring the quality and effectiveness of our therapeutic plasma products. Aegros is dedicated to transforming the lives of patients by providing a safe, secure, and sustainable supply of therapeutic plasma products. We believe that access to these life-saving drugs is a human right, and we strive to place the patient first in everything we do.

As a Validation Contractor, you will be responsible for contributing to the validation and qualification of processes, equipment, and systems in compliance with regulatory requirements. You will help establish robust and efficient processes, ensuring the quality and reliability of our products. This role requires strong attention to detail and the ability to analyze and interpret complex data.

Aegros Therapeutics is an innovative company with a passion for making a difference in patients' lives. By joining our team, you will have the opportunity to contribute to our mission and work with a dedicated group of professionals.

Responsibilities

• Assist in the development and execution of validation protocols and reports for equipment, processes, and systems.
• Conduct risk assessments and analysis to identify potential validation issues and develop mitigation strategies.
• Perform validation testing and data analysis to ensure compliance with regulatory standards.
• Collaborate with cross-functional teams to ensure alignment and adherence to validation requirements.
• Assist in the development and implementation of validation methodologies and strategies.
• Provide input and recommendations for process and system improvements.
• Stay up-to-date with industry trends and best practices in validation and compliance.

• Bachelor's degree in a relevant scientific discipline.
• Minimum of 3 years of experience in validation, preferably in the pharmaceutical or biotechnology industry.
• Strong knowledge of regulatory requirements and guidelines, such as FDA, EMA, and GMP.
• Experience with process validation, equipment qualification, and cleaning validation.
• Proficient in data analysis using statistical software.
• Strong attention to detail and analytical thinking.
• Excellent communication and teamwork skills.
• Ability to prioritize and manage multiple projects simultaneously.

• Close to public transport, cafes and Macquarie Centre
• Working for an innovative Biopharmaceutical company with huge growth potential!
• We celebrate having a diverse workforce
• Working holiday visa applicants welcome

Interested in this position? Apply today...!!!!!

We are passionate because our mission excites us. At CHANDON, we craft exceptional sparkling wines and experiences based on the celebration of communities. We care about making our wines the best. We are bold, because from day one we have been committed to finding new and unexpected opportunities, people, and methods.

At CHANDON, we stand for our values of diversity and inclusion, courage, and collaboration within our cross-cultural community. We are proud to be the Sparkling Wine Maison of the LVMH Group, with wineries in Argentina, Brazil, California, Australia, China and India, the sun never sets on CHANDON.

About the role

Working from our iconic and world class Vineyard in the heart of Whitlands, we are looking for a Vineyard Manager to join our team. A key site for CHANDON; the Whitlands vineyard produces some of Australia’s highest quality sparkling wine grapes. We are looking for an equally high-quality candidate to elevate and enhance our viticulture team.

In this position you will:

·         Be responsible for overseeing all aspects of vineyard operations in Whitlands.

·         Lead a team of dedicated workers and collaborate closely with winemakers and viticulturists to ensure the production of premium grapes for our wines.

·         Strong understanding of viticulture practices, leadership abilities, and a commitment to maintaining the highest standards of quality.

·         This is a ‘hands on’ managerial role, where you will be required to operate vineyard machinery. This includes but is not limited to; Tractor with vineyard implements, grape harvester, and ATVs.

·         Ensure all vineyard plant and equipment is always maintained and in top working order.

Requirements

For your application to be considered, you must have:

·         Experience in viticulture with a genuine enthusiasm for wine and viticulture.

·         A tertiary qualification in viticulture [or a closely related field] is preferred.

·         Leadership skills with the ability to motivate and guide a small, but dedicated team to achieve the high-quality outcomes expected.

·         Effective communication skills are imperative to success in this role; the ability to communicate well and foster strong relationships, both internal and external, will be highly regarded.

·         A strong understanding of work health and safety procedures.

·         Must have tractor operations experience.

·         Mechanical ability and understanding are highly desired traits for this role.

·         A ‘can do, will do’ attitude - the ability to be self-sufficient and work well autonomously.

·         Understanding of LEAN manufacturing practices/principles will be advantageous.

·         Flexibility, and the ability to work overtime subject to seasonal requirements.

·         Valid driver’s license.

Domaine Chandon Australia is proud to celebrate our differences and communities. Our priority is to attract, support and retain individuals- irrespective of gender, age, religion, and sexual orientation.

Benefits

·         You will join a friendly, dedicated, and professional team. We offer a competitive salary plus bonus and wine benefit, a comprehensive induction and training as well as a health and wellbeing subsidy.

Candidates must legally be able to work in Australia.

Complete the application form at chandon.workable.com

Jaybro has been a leader in the civil construction sector for over 25 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors across Australia and New Zealand, with offices, warehouses and manufacturing facilities across both countries, Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors.

We are seeking a dedicated and responsible Transport Allocator to join our energetic team. As a Transport Allocator, you will play a pivotal role in upholding our brand promise by ensuring the safe and timely delivery of our products by living our core value of WOW customers with service. In this role, you will be responsible for planning and allocating daily delivery driver jobs across all New South Wales local sites for the metro and courier fleets to ensure customer delivery deadlines are met. This position is not only about day-to-day tasks but also immersing yourself into the Jaybro culture, embodying our core values into every aspect of your work.

Key Responsibilities:

• Commitment to Health Safety leadership Quality, Environment & Compliance: Demonstrate personal safety and quality leadership as a priority through own actions and holding team members accountable to all HSEQ guidelines and procedures to ensure a safe and continuously improving working environment.
• Lead a team of A-Player: Lead a team of A- Players through providing operational guidance and leadership on warehouse tasks and responsibilities.
• Transport Allocations: Ensure all on-road related activities including driver training and performance in accordance with Chain of Responsibility legislation and Jaybro policies, standards and programs of work.
• Process Improvement: Continuously identify and lead opportunities to enhance warehouse efficiency, streamline processes, and optimize inventory management.
• Project Coordination: Coordinate on-site projects and execute actions that may relate to local or national operations strategy and or continuous improvement.

• A valid drivers license
• A strong commitment to safety and responsible driving
• Demonstrated transport allocation and/or fleet control and/or similar experience
• Demonstrated leadership experience
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with the warehouse team.
• Reliable and punctual.
• Attention to detail and commitment to quality.
• A positive attitude and a strong work ethic.

• Great company culture & high employee engagement where all employees have a Stake in the Outcome.
• Training & development opportunities
• Positive and inclusive work environment

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a motivated and skilled Senior SEO candidate to join our Enterprise team. Our team provides services to the agency's largest and most strategic clients globally. Our team is comprised of professionals specialising in SEO, PPC, Social, Account Management, Data & Analytics, and Web. By working together, we aim to achieve comprehensive and exceptional outcomes for our clients.

We are an energetic and passionate team that takes pride in our work. Collaboration is integral to our daily operations. We prioritize data-driven insights that yield tangible results, avoiding unnecessary jargon, fluff, or guesswork. What's more, we genuinely enjoy working together.

With more than 3 years of experience and a significant investment in testing digital strategies, we continually adapt to stay ahead in the ever-changing online landscape. Our team consistently develops innovative tools to address the future of marketing.

As the Online Marketing Gurus, we rely on concrete evidence and measurable metrics to overcome digital challenges. Our clients place their trust in us because of our expertise and proficiency.

The Perks:

• Birthday leave

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

We are open only to candidates from Sydney or Melbourne who have unrestricted working rights.

IQVIA is a world leading provider of information, services and technologies dedicated to advancing healthcare by driving improved decision-making. Within a rapidly evolving environment, IQVIA’s unique portfolio of data assets, research and analytical capabilities, and technology solutions enables us to make intelligent connections for our clients. We support a broad range of stakeholders across the life sciences industry, treatment providers and payers, providing insights which drive innovation and improve patient outcomes.

We are seeking a Fieldwork Manager to join the Integrated Research team at IQVIA ANZ, a premier healthcare market research provider in Australia. This team excels in offering a wide range of research solutions to an extensive client base in the MedTech, consumer health, and pharmaceutical sectors. Our core strength is our profound engagement with healthcare professionals, particularly Oncologists, which is the cornerstone of our in-depth market research.

As the lead of our customised fieldwork operations, you will drive the strategic planning and execution of field activities, ensuring the generation of high-quality data and insights that propel our research forward. You will oversee field activities from start to finish. Demonstrated experience in building relationships with diverse stakeholders, including doctors, patients, and research teams, is essential for the successful fulfillment of this role.

Qualifications:

• Experience cultivating and sustaining relationships with doctors

• Solid understanding of the life sciences and/or health service industry

• Working collaboratively within a matrix organisation to achieve team objectives

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a Medical Waste Collection Driver with Initial Hygiene (A Rentokil Initial company) could be what you are looking for.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of hygiene services including the provision and maintenance of products, cleaning services, and medical and clinical waste collection.

We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of technicians on a full-time, permanent basis, servicing around Melbourne Northern Suburbs.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company truck including a fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Light Rigid Australian driver's licence - as the vehicle is a 5.5-tonne truck
• The ability to drive a manual vehicle
• Eligible to work full-time in Australia
• Cleaning and waste management or related industry experience - preferred but not essential
• Working with Children Check
• The ability to work independently to achieve set targets
• The ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

We are searching for a passionate and skilled SEO candidate to become a valuable member of our Enterprise team. Our team is dedicated to serving our agency's top and most significant clients from all corners of the globe. We are a diverse group of professionals specializing in SEO, PPC, Social, Account Management, Data & Analytics, and Web. Together, we collaborate to achieve exceptional and comprehensive outcomes for our clients..

We are a dynamic and enthusiastic team that loves what we do. Collaborating daily, we prioritise data-driven insights that deliver real results, without any fluff, jargon, or guesswork. Best of all, we have a great time working together.

With over 3 years of experience and a million-dollar investment in testing digital strategies, we constantly adapt to keep up with the ever-changing online landscape. Our team is always developing new tools to tackle the future of marketing.

As the Online Marketing Gurus, we rely on hard evidence and numbers to solve digital challenges. Our clients trust us to get the job done because we know our stuff.

The Perks:

• Birthday leave

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

Position: Senior Consultant  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for a Senior Consultant with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting senior role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events

The IT Change and Release Manager will be responsible for leading the assessment, analysis, documentation, and implementation of changes based on requests for change for IT Services that include infrastructure and application services.

The role will develop and implement change management practices to ensure that there are minimal disruptions and that operations are maintained across clients’ accounts and improved to meet customer requirements.

The role requires the assessment and analysis of change components, change scheduling and the adoption of appropriate controls. Additionally, the role will also coordinate communication with stakeholders, project teams and customers stakeholders regarding changes.

Responsibilities

• Lead the validation of incoming Requests for Change (RFC) and provide assurance over all stages of the unified Change Management Process and sub-processes, including the completion of impact analysis and change evaluation processes to ensure activities are in accordance with defined processes. This includes being available to manage the review, evaluation, and approval of Urgent or Emergency changes.

• Coordination of patch management, release, and deployment activities.

• Oversee and co-ordinate all activities within the clients change process across all IT Services, monitor changes through all stages of the change lifecycle, working collaboratively with client change managers or stakeholders involved to exchange information and drive change management outcomes.

• Plan, schedule, and maintain the forward change schedule, confirm that all changes have been successfully implemented, patch management and any required Post Change Reviews (PCRs) are carried out for failed changes.

• Manage communications to all affected groups for Change Management.

• Negotiate and agree standard classification (prioritization and categorization) for changes, facilitate the process and manage change management procedures and policies to ensure alignment with the clients Change Management process.

• Provide assurance over change requests, attend any client Change Advisory Boards. Provide guidance and approvals for major changes or releases to be approved.

• Create and maintain the Change Management process documents (flow charts, roles and responsibilities, knowledge articles etc.) to be used by the Change Management team and 3rd party suppliers. Analyze and identify improvements and encourage the development and implementation of “pre-approved changes” to streamline regular, repeatable low risk changes.

• Proactively identify and escalate potential risks. Contribute to the development of risk management plans, establishment of risk controls and performance of risk mitigation activities.

• Qualifications in IT, business administration, commerce, change management is desirable.

• ITIL certification or relevant years of experience as a Change Manager.

• Previous experience in ITS (Intelligent Transportation Systems) projects and environments and knowledge of ITS systems, equipment and roadside/tunnel devices is a plus.

• Join a worldwide leading systems integration company.
• Access to employee benefits
• Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organisation dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As Manager – Risk & Resilience, you’ll be responsible for components of the risk program implementation and ongoing administration of Datacom’s Risk, Continuity, and Compliance practices, to our Federal Government customer base, aligned to ISO 31000 standards.

Due to customer requirements, you must be an Australian Citizen to be successful in your application; and you will ideally hold an active Government Security Baseline Clearance (or be eligible to achieve a Baseline Clearance).

This role can be Canberra, Sydney or Melbourne based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As Manager – Risk & Resilience, you will cover:

•       Assisting the business to embed Risk Management into decision-making activities

•       Implementation and management of the risk management framework, including supporting the business with procedures for identifying, assessing, and managing risks

•       Embedding a risk aware culture and supporting collaboration to manage shared risks

•       Regularly reviewing the Risk Management approach

•       Driving accountability and ownership – by providing guidance to staff on their specific risk management responsibilities

•       Business Continuity Management oversight, including business impact assessment and business continuity planning and testing

•       Governance of the risk management framework and its implementation

•       Building an assurance plan to:

o   Implement appropriate controls and oversight of the business’ risk management activities

o   Ensure Risk Management alignment to policies and the execution of all relevant plans and actions

o   Review and auditing controls to ensure business process, contractual, and legislative compliance

•       Delivering reports to leadership and our customers regarding risk and resilience.

You’ll maintain a detailed understanding and contribute to improvement of the relevant frameworks, processes/ procedures and artefacts across the business, while working in an advisory capacity and assisting in customer discussions regarding our plans as required.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

You’ll bring a wealth of Risk Management experience and an understanding of ISO 31000 standards and applicability, ideally within an IT managed services environment or with federal government customers. You’ll be passionate about risk management and advisory, be comfortable working on complex issues and managing a diverse stakeholder group. You will have experience administering risk management and advisory processes; along with developing, implementing, and administering Business Continuity Management processes. Ideally you will have an RMIA certification, or something similar.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Position: Insights Director  

Reports to: Product Director

Business Unit: AUNZ analyst team  

Location: Sydney

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for Insights Director with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting senior leadership role within our Product team, focused on serving our financial services clients in Australia and New Zealand. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team.

Key Responsibilities

• Presenting to clients ensuring presentations exceed expectations with regards to actionability, accuracy and timeliness
• Maintaining a deep understanding of clients’ strategic priorities and demonstrating this understanding in your dealings with clients
• Reviewing and providing feedback on the work of more junior members of the team, ensuring feedback is understood and acted upon, ensuring continual advancement in the quality of team output
• Executing on product or process initiatives that aim to enhance client experience, maximise efficiency and margin
• Identifying and executing upon opportunities to advance our product coverage in response to client needs and market dynamics
• Working closely with Senior Resourcing Manager to ensure resources are utilised effectively and forward planning is undertaken
• Working closely with Sales and Client Success teams in the acquisition of new clients and servicing of existing ones
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the analyst team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver actionable insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q.
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events

We have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers.

As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our Relationship Managers

Reporting to the Intake Lead, you will ensure that participants have the best possible experience as they come on board with Hearth.

Responsibilities will include

• Acting as a first point of contact for service requests and intake enquiries
• Providing accurate information and excellent customer service in a timely manner
• Initial assessment of service requests and our capacity to meet them
• Organising and conducting initial home visits alongside a Relationship Manager
• Liaising with participants, family members, support coordinators, and other stakeholders
• Collecting information and documentation to understand service requirements
• Flagging any issues or concerns, and escalating to the Intake Lead as required
• Working with Recruitment to match new participants with Hearth support workers
• Facilitating a smooth handover between Intake and the Relationship Manager team, giving us the best chance of success for a sustainable and positive relationship

• Professional or lived experience with disability
• Proven experience in a customer facing role
• Ability to communicate clearly & effectively via email and phone
• Excellent time management and organisational skills
• Own car and driver's license
• Strong interpersonal skills and high levels of resilience
• Understanding of the NDIS
• Working knowledge of CRM, Microsoft Office suite, and employee rostering systems

• Opportunity to join a small, friendly team
• Join a rapidly growing organisation with a warm and supportive culture
• Flexible working hours and conditions
• Opportunities for career development and progression to other roles within the organisation
• Travel compensation, work laptop, and mobile phone provided