Our porters are both the first and last person our guests encounter at our resort, and you will pay an integral role in ensuring every guest receives the warmest of welcomes, and leaves feeling valued.

Your duties will include:

• Welcome and farewell our guests in a genuine manner, and attend to their needs throughout their stay
• Assist with handling of luggage, delivering to rooms, and storing as required.
• Arrange transportation and tours for guests, providing accurate directions and sharing your knowledge of the local area.
• Control parking of cars in the car park, assisting with valet parking as required.
• Ensure all daily checklists are completed and handovers thorough.
• Keep up to date information for all hotel services, promotions, outlet opening times and ensure you are familiar with local events.
• Keep up to date information for places to see, go and dine in the local area of Noosa.
• Ensure fast, effective and friendly service is provided to internal and external guests at all times.

This role assists in maintaining the building, plant, equipment, fixtures and fittings within our luxury 5* resort. Your role is to protect the asset and ensure it remains a functional, pleasant and safe environment for all guests, visitors and team members.

You will:

• Carry out maintenance requirements and follow up as scheduled by the Hotels’ Property Management System (PMS).
• Ensure all equipment is maintained, used and stored correctly.
• Assist in keeping up to date records on the repair and maintenance of plant and equipment.
• Liaise with relevant teams regarding all work in guest rooms and public areas to ensure out of order areas of the Hotel are brought back into use as soon as possible.
• Report back on the completion, or delay, of any task that is guest related.
• Plan and prioritise jobs to ensure deadlines are met and emergencies are handled appropriately.
• Ensure the workshop is maintained in a safe and clean working condition.
• Perform duties on a shift roster basis as required.
• Ensuring safe manual handling techniques and work habits are practiced.

About the Role

Hiya Health is seeking an Allied Health Customer Experience Officer to join our dynamic team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team!  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact, right through until they have met their treatment goals and beyond.

You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.

Duties & Responsibilities

• Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
• Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
• Managing customer appointments (booking and modifying).
• Communicating with customers to ensure they can attend their services
• Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

• Exceptional Customer service skills and Administrative experience (essential)
• Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
• Experience in medical reception, NDIS and other funding models (highly desirable)
• Experience in using client management systems, email and Microsoft suite (highly desirable)
• Be located in Australia and have rights to work in Australia

We look forward to receiving your application!

Next Steps
Just click apply!   If you would like further information, please contact Karen Hall via email: [email protected]

As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;

• Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
• Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
• Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
• Openly communicate with staff, ensuring regular training and feedback is provided.