Who are we?

Job Description

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, working on critical facilities infrastructure and customer facing projects as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

SY9 is Equinix Australia’s first HyperScale data center and as the current team move towards our customer arriving onsite from June, we are looking to recruit a Critical Facilities Specialist with extensive Controls and building systems technical knowledge.

The successful applicant will have complete knowledge and full understanding of principles and practices across relevant systems with an ability to be the Subject Matter Expert in one or more of the disciplines. Overseeing and undertaking ongoing site maintenance, they will assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify root cause.

Whilst a strong data center operations background is required, the Critical Facilities teams operate in unison and across disciplines, so a sound broad engineering understanding is desirable also. Those at Specialist level are encouraged to resolve and assesses a wide range of issues in creative ways and suggest variations in approach.

The position is for the fully qualified, expert professional who will be a lead engineer onsite at SY9. Our team will consist of engineers from Graduates through to seniors and the ideal candidate will be someone who can share their knowledge and expertise with the team and help to develop your colleagues around you.

Responsibilities

• Technical Support - Responsible for technical niche repairs on mission-critical data center systems requiring sophisticated analytical problem solving techniques to identify cause
• Reporting - Reviews specialized contractual reports and activities
• Site Maintenance - Oversees the site maintenance and upkeep of Data center infrastructures according to Equinix global standards
• Assess Adherence to Policy - Ensures all repairs performed on all Data center infrastructure are according to the manufacturer’s guidelines and standard methodologies
• Complexity & Problem Solving - Aids in root cause analysis and in repair of specialized failed critical components. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Your work will be conducted independently and is reviewed at critical points only
• Collaboration & Interaction - Liaises with design stakeholders on design changes. Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to different audiences. and often advises others on difficult matters. Supports, Mentoring and development of Critical Facilities Engineers
• Design - Validates design criteria for new principal mechanical installations (e.g. Air Handling Unit upgrade)

Qualifications

• 5+ years of related experience in a Mission Critical role
• Bachelor’s degree or Trade Certification in relevant field

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We are seeking a highly skilled QA Lead to join our team in Sydney. In this role, you will be responsible for performing the testing of Finance products which involves Test Planning, Execution, Automation, Regression and Production verification to ensure all the business product’s quality requirements are met. You will work closely with cross-functional teams to identify and prioritise the requirements of the products, and you will lead the quality driven testing across the business.

Embark on an exciting journey with our Corporate Services team, dedicated to crafting and managing top-tier workplace experiences for both internal and external guests. Immerse yourself in spaces meticulously designed to ensure optimal performance for our clients. This is not just a job; it's an opportunity to join an industry leader offering a clear career path and empowering you with the most comprehensive tools and infrastructure for your success.

As a custodian of the workplace, you are responsible for:

· Administration, operation, and management of the workplace

· Audio Visual and basic IT support

· Meeting room management and set-up

· Ensuring the workplace is presented, maintained, and utilised to its design

· Facilities administration and mail / parcel management

· Assisting employees with day-to-day enquiries

· Responding to and implementing changes to the workplace and processes as required

· Possess Events experience or food & beverage service

· Warmly welcoming visitors, access control and contractor management and providing secure building access

· Maintaining immaculate presentation of lobby, reception, and workplace areas

· Monitoring and responding to all requests via email, phone or in person

· VIP escort and hosting & Executive Boardroom support

You will be responsible for acquiring additional revenue streams from the existing allocated Shift customer portfolio, as well as bringing on new customers within the ‘Direct’ customer channel who can benefit from the Shift platform. You will work closely with customers to determine and explore potential solutions through the customer’s business growth needs.

Enjoy the opportunity to work with a diverse, talented and results-driven team that thrives on new challenges in a transformational setting. You will be a hands-on, results-driven individual who takes ownership and contributes to improving the customer experience in a high-growth business.

How you will make a difference:

• Actively own and manage the relationship for allocated Shift customers through strategic and effective account management practices, customer service, and general curious outreach
• Acquisition of new Shift customers within the Direct customer channel through warm, pre-qualified leads Work with customers to understand their business needs and strategies, and helping customers recognise how the Shift solutions can help accelerate their business 
• Selling of Shift Platform solutions to prospective clients using solid arguments backed by the Shift sales approach 
• Ongoing outreach to allocated customer portfolio to support increased platform utilisation, promotion and retention 
• Providing guidance to customers on service, platform, and general queries 

Responsibilities

• Manage, monitor and manipulate the server farm behind ServiceNow cloud
• Work directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
• Enhance processes and tools necessary to simplify and provide consistent project execution
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation