Responsibilities

As the Community Advocate, you will serve as the primary liaison between our users and the company, ensuring their questions and needs are addressed promptly and effectively. Your role will encompass various aspects, including:

1. User Success Focus: Your primary goal will be to ensure the success of our users by providing personalized, in-depth support and guidance. This involves resolving their analytics challenges, collaborating with them through pair programming sessions, and escalating issues to the appropriate team members when necessary.
2. Educational Initiatives: A key aspect of your role will involve creating and delivering educational content to empower users with best practices in data analytics. This may include developing tutorials, conducting demos, and producing insightful blog posts or videos to showcase our capabilities.
3. Community Growth Strategy: You will play a vital role in devising and executing strategies to foster the growth and engagement of the analyst community. This entails identifying opportunities to expand our user base, enhance community interactions, and drive overall engagement.

To excel in this role, you should possess the following qualifications:

• Experience in business intelligence and analytics engineering, with a solid understanding of industry best practices.
• Excellent communication skills, both verbal and written, to effectively engage with users and convey technical concepts clearly.
• Proficiency in tools and technologies commonly used in analytics, including dbt, SQL, git, data visualization, and command-line interfaces.

Key Performance Indicators (KPIs)

While specific KPIs for this role are still a work in progress, some potential metrics you may own include:

• Community size and engagement metrics, such as active user participation and community growth rate.
• Customer support performance indicators, including response times and Net Promoter Score (NPS) ratings.
• Content creation metrics, such as the quantity and impact of educational materials produced.
• Product metrics related to user signups, adoption rates, and retention levels.

• Competitive salary package
• Flexible remote work arrangements
• Healthcare coverage including medical, dental, and vision plans
• Generous vacation and paid time off policies
• Professional development opportunities and training allowances
• Company-sponsored events and team-building activities
• Opportunity to make a significant impact in a rapidly growing company
• Salary Range: $100,000 - $140,000 per year

Responsibilities

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue 
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.  
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent
• Other duties as assigned

Achievements/ Goals

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence
• Participate in cross functional meetings.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

Eram Talent is a leading talent acquisition company, dedicated to finding top-notch professionals in various sectors. We are currently seeking a highly skilled and experienced Lead Environmental Engineer for a prominent company in the Oil & Energy industry. As a Lead Environmental Engineer, you will play a pivotal role in overseeing and managing environmental projects and initiatives, ensuring regulatory compliance, and driving sustainable practices. Join our team and be part of an organization that values excellence, integrity, and environmental stewardship.

If selected, the job location would be in Saudi Arabia.

Responsibilities

• Lead and manage environmental engineering projects from conception to completion, ensuring adherence to project scope, timeline, and budget.
• Develop and implement environmental management plans and strategies to minimize environmental impact and ensure compliance with local and international regulations.
• Conduct environmental impact assessments, studies, and audits to identify potential risks and develop mitigation measures.
• Collaborate with cross-functional teams to integrate environmental considerations into project design and decision-making processes.
• Drive the implementation of sustainable practices and technologies to improve environmental performance and resource efficiency.
• Provide technical guidance and support to junior environmental engineers and project teams.
• Stay up-to-date with emerging environmental regulations, practices, and technologies and make recommendations for continuous improvement.

• Bachelor's degree in Environmental Engineering or a related field, Master's degree preferred.
• Minimum of 10 years of experience in environmental engineering, with a focus on the Oil & Energy industry.
• In-depth knowledge of environmental regulations and standards.
• Proven track record of successfully leading and managing environmental projects.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Proficiency in environmental modeling software and tools.
• Professional certifications such as PE and PMP are a plus.