Serves the Global Team within Revenue Operations by setting processes and procedures for other functional teams. Provides pre- and post-sales adjacent support and has in-depth functional and technical knowledge of Turnitin products and platforms. Provides consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer/Prospect to accept products & services with the Company. This includes providing bespoke tailored product conversations, working on procurement & customer documentation, attending meetings, and attending conferences/events as needed.

Role Responsibilities

• Promotes best practices of product usage and knowledge dissemination from the global team to other Go-to-Market (GTM) functional areas
• Provides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives
• Working with Sales Enablement and Product Marketing, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solution
• Draft and respond to functional and technical elements of proposal/procurement requests including RFIs/RFPs for the GTM teams
• Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process 
• Travel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwards 
• Work with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdles
• Work with Customer Success and Sales teams to manage the Trial/Pilot/Proof of Concept programmes for prospective clients in the sales cycle 
• Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.
• Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.
• Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across large Clean Energy projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a OHSEQ Specialist role:

• Assist with the development of an effective and efficient projects safety management system and programs.
• Assist with the development of management plans and associated documentation.
• Assist with the provision of effective and high quality OHSEQ service to clients.
• Assist with the preparation and submission of weekly and monthly reports including recommendations on OHSEQ management and statistics.
• Assists with specialised OHSEQ Management System development including standards, policies and procedures and supporting systems, ensuring that all relevant legislative and regulatory requirements and standards are met.
• Provide expert advice to clientele, internal and external stakeholders with respect to the policies, management guidelines and procedures as applicable to OHSEQ.
• Evaluate contractor OHSEQ documentation to ensure compliance to clients and regulatory requirements.

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

As a Senior Digital Platform Coordinator, you will play a pivotal role in enhancing the overall user experience (UX) and performance of our partner university websites, focusing on optimising site conversion rates. Reporting to the Digital Product Manager, you will lead initiatives to drive user satisfaction, usability, and success for prospective student lead generation.

You will be responsible for managing website performance via analytics, running testing programs and presenting ideas to the design team and agencies based on this, working closely with our conversion rate optimisation agency and briefing design changes to developers.

About You

• Experience with a CMS, technical problem solving skills and administrative skills
• Proven experience designing/developing websites, including improving customer engagement and lead generation
• Experience with using web analytics tools, including Google Analytics & GA4, to make business decisions
• Knowledge of A/B and multivariate testing to increase channel conversion
• The ability to work and communicate with a wide variety of stakeholders including senior executives
• The ability to handle multiple tasks and take accountability for those tasks, prioritising them appropriately whilst maintaining a strong dialogue around progress on projects and issues.
• Time management and organisational skills with the ability to work autonomously and as part of a team
• Strong attention to detail and ability to work under tight deadlines
• Good interpersonal skills, ability to work with cross-functional teams

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Title:

Your KBR future - delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity

KBR's Land Domain team is current seeking a Systems Safety Engineer to support our Lethality Program Team in Melbourne. The Lethality Program ensures ADF dismounted combatants, operating as part of a combined arms team, have a range of state of the art lethal and non-lethal systems that will decisively overmatch potential and emerging adversaries. The team is required to acquire and deliver the next generation of munitions and weapon systems to enable the war fighter to conduct their mission effectively.

Responsibilities

As the Systems Safety Engineer, you will be responsible for planning, identifying, documenting, and mitigating hazards that contribute to the project platforms. You will be part of a multi-disciplined engineering team working with various stakeholders including our Prime contractor and the Commonwealth client.

As the ideal candidate you will bring:

• Bachelor of Engineering in Mechanical / Electrical / Systems or a related discipline.
• Demonstrated experience reviewing safety documents and the ability to assess hazards and risks.
• Strong time management, organisational and analytical skills.
• Strong stakeholder engagement, relationship management and communication skills.
• Hold and maintain an active Baseline or NV1 (or above) AGSVA Security Clearance (Essential).
• Hold a relevant safety qualification (Graduate Certification, WHS or similar) (Desired).

This role requires immediate access to ITAR information and a Baseline/NV1 security clearance. Job location is Victoria Barracks in Melbourne.

What we will offer you:

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now! Contact Temara Bassett for a confidential discussion on 07 3721 6261 or email Temara.Bassett@kbr.com.

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-TB1

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Opportunity (your why)  

Datacom's Early Careers Programme encompasses a range of career pathways; each ​​​​​​​tailored to provide a meaningful career and level of support suited to the individual and their level of skill, qualification and experience. We apply a skills-based approach to our next generation of early career joiners. We recognise that further education (beyond HighSchool) is role dependent - in some cases further education is necessary and in other cases learning on the job is a perfect way to gain practical skills and knowledge. For that reason, we work with you during the recruitment process to ensure each applicant is treated as an individual and matched to the right role.

We have beautiful offices across Australia, we are looking for Technical talent in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney!

Where will my career begin?

Our recruitment process is a partnership. Our team will get to know you, what you’re interested in, the skills you will bring to the role and where you’re looking to grow. They’ll help recommend the best career pathway and connect you with the hiring team. Giving you the opportunity to better understand the role and make sure it is the right fit.

How will I be supported?

Your career at Datacom will kick off with the Talent Elevator Induction. A carefully curated induction programme which ensures you have the best start possible at Datacom. We fly all of our Early Careers cohort to Melbourne for a week of learning, connection and fun. You’ll get to know your peers, our leadership team and develop the core skills you’ll need to get started in your role. Throughout the 12 months of our programme you’ll have access to mentors, career coaching, social events and certifications!

What teams are hiring?

This list is growing everyday so please don’t hesitate to apply even if the below is not an exact match. Please note at this stage majority of our roles require a background or strong interest in Tech. We are not currently recruiting for non-Technical roles.

Cloud

As an Early Career in Cloud you’ll be responsible for driving continuous automation of cloud operations and associated delivery leveraging agile methodologies. This is a highly specialised team, your role will include lots of further study and certifications. Your tasks might include;

• Supporting customers and Datacom cloud services focusing on automation and continuous improvement within the agreed Datacom frameworks
• Uplifting Cloud automation and delivery maturity across Datacom leveraging agile/DevOps methodologies
• Enhancing the Datacom managed public cloud services solutions by applying an ‘automate where possible’ approach

Platforms

As an Early Career in our Systems Engineering team you'll be part of a team that maintain hardware, physical or virtual operating system platforms as well as providing support services to maintain the organisations systems and networks. A successful candidate would be capable of managing multiple clients, have strong communication skills both written and verbal, ability to write and follow process documentation and strong troubleshooting capability. This team can teach the technical knowledge, but you must have a desire to learn and ability to break down and work through a problem.

Preferred by not required skills

• Experience with / knowledge of Windows Server Operating systems
• Active Directory Domain Services,
• Server Virtualisation (VMware vSphere, Microsoft Hyper-V)

Networks

We have two teams within Networks hiring. Your role may be more aligned to a Network Engineer where you would be responsible for maintaining data communication services, with a focus on maximum availability and performance to customers. Building network engineering knowledge through hands-on exposure to networking technology and on-the-job mentoring.

• Work on events (alerts, alarms), incidents, simple – standard changes, patching, keeping documentation updated and servicing assigned ITSM tickets as required
• Monitoring tickets raised by clients and problem solving accordingly.
• Improving the performance of operating systems and firmware

Or you could be part of a small group that manages platforms and monitoring tools, helping maintain data inside the tools, assisting with patching and developing new integrations. A background or exposure to Linux system, scripting and basic code writing and knowledge of REST APIs would be great as you work with Network monitoring tools, Spectrum and NetOps products.

Cyber

An Early Careers Cybersecurity Engineer is responsible for assisting the Cyber Operations Centre Platforms & Solutions team with monitoring and responding to events or incidents before escalating to senior team members for further investigation. Your tasks may include

• Operational Security Excellence.

• Identifying Incidents or Events of Interest.
• Incident, Change and Problem Management.
• Daily Event/Incident/Ticket Reviews.
• Assisting with security service-related changes according to standard processes.
• Assisting with security service-related problem ticket investigations.

Application Services

Application Services delivers the full set of software-related services. We conceive, design, build and deliver bespoke, custom-built solutions, platform-based solutions and integration solutions from our Digital Engineering, Business Platforms, Data & Analytics and Digital Platforms teams. 

We also provide support of solutions once they reach production through our Application Assurance Service Line, using state-of-the-art and high-value DevOps and Agile methods not traditionally seen in the production support world.

What we’re looking for

• A self-starter – motivated and passionate about tech
• A great communicator
• Able to problem solve and think outside of the box
• Motivated with a great attitude
• Able to collaborate and work in a team

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Applications close 10th March 2024! but recruitment will begin as soon as applications open, to avoid missing out submit your application ASAP!

• Full Working Rights in Australia (please not majority of our roles require citizenship due to the nature of our client base)
• Currently living in Australia
• Available full time from 8th April 2024
• Please note: These are entry level opportunities, ideal for people just starting out in their careers. If you have relevant experience greater then 12 months, then you may be better aligned to an Associate level role

The Company

Johnson Controls is the Global leader for smart, healthy, and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

About this role:

Gordon Brothers was acquired by Johnson Controls in 2023. We are looking for an experienced Senior Finance Manager to lead the accounting operation and finance activities of Gordon Brothers. This role will partner with the acquisition finance team and business, drive competitive and sustainable business growth through independent, objective and value-creating financial analytics.

Responsibilities include:

• Integrate the acquisition to comply with JCI accounting policies and procedures, including day-to-day finance processes, revenue recognition on project and services accounting, establishing the new financial delegation of authorities, segregation of duties, and reconciliations.

• Responsible for annual Plan and rolling forecast. Oversees the business planning and forecasting process for the area of responsibility and ensures delivery of accurate and timely forecasts.

• Establish and oversee processes and tools necessary to obtain transparent and reliable financial data and business information. Ensure high quality of financial data and business information in line with defined standards and financial closing schedules.

• Partner with business to provide in-depth, accurate and timely analysis to support the decision making. Identify issues and advise management on action plans and operational strategies to resolve. Drive appropriate cost structure, productivity optimization, and capital efficiency. Manage and closely monitor the cash flow and takes action to improve Net Working Capital.

• Assess business risk exposure and defines risk mitigation strategies to reduce impact on business performance. Ensure risk management processes are consistently implemented in own area of responsibility. Identify and communicate commercial and financial risks and opportunities from business propositions.

• Ensure transparency in financial reporting and disclosures. Define and implement internal controls regarding financial and non-financial operations. Ensure compliance with corporate and country standards, regulations, and guidelines.

• Develop the finance integration plan with the business and other JCI functions.

Qualifications, Experience and Skills

• Bachelor’s degree or above in Finance and / or Accounting.

• Recognized professional accountancy qualification (CA, CPA) is required.

• M&A experience.

• 8+ years’ experience in finance, accounting and auditing related areas with a focus on business analytics and solid accounting / financial experience.

• 5+ years of solid team management experience.

• Strong strategical-thinking skill, decisive and logical.

• Advanced Excel and data management skills are required.

• Knowledge of the Pronto ERP is highly desirable.

• Knowledge of OneStream (similar Hyperion/HFM) is highly desirable.

• Project management skill is desirable.

How to Apply

Click on the APPLY button to submit your application in confidence. Feel free to reach out for a confidential discussion on 0417 445 920- Amy.

#LI-AR2

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCI’s Talent Acquisition team will not be recognised as an introduction.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As the IT Service Continuity Manager, you will be responsible for managing the customers’ continuity requirements and IT Service Continuity Management (ITSCM) Services

In this role, you will ensure the delivery of value to our customers and internal stakeholders through high-quality customer delivery of ITSCM Services, with the goal of Disaster Recovery readiness aligned with the customers’ Service Continuity Plans

This role can be based in our Canberra, Melbourne or Sydney Office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! Due to customer requirements to obtain AGSVA clearances, you must be an Australian Citizen to be eligible for this role (current AGSVA Baseline or NV1 Clearances will be highly regarded).

What you’ll do
At the moment, asan IT Service Continuity Manager, you will be focused on:

• Leading the Disaster Recovery team in assessing, developing, coordinating and communicating recovery environment requirements and plans
• Ensuring Disaster Recovery plans align with relevant legislation and organisational insurance requirements
• Identifying recovery requirements for new applications and systems. Managing implementation of recovery and availability techniques and technologies and reviewing periodically for ongoing validity
• Maintaining monthly status reporting, budgeting, strategic planning, and Disaster Recovery documentation
• Ensuring Disaster Recovery employees have the required skills to carry out their roles and are developed to meet ongoing staffing requirements
• Leading and representing the ITSCM and BCM service on behalf of Datacom to your customers
• Delivering high quality BCM and ITSCM services ensuring compliance with Datacoms relevant policies, processes, and procedures
• Ensuring all stakeholders adhere to the relevant processes in line with customer requirements and Best Practices
• Lead customer Business Continuity and ITSCM projects as required

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

In this pivotal role, you'll spearhead our digital transformation, collaborating with diverse teams to identify, implement, and optimise technology solutions. Teaming up closely with the Head of Technology, you will lead major software projects, ensuring that frank green remains at the forefront of innovation with scalable, flexible, and secure solutions across our applications landscape.

Your influence will extend beyond technology, shaping effective stakeholder partnerships and championing continuous improvement to address both current challenges and future opportunities.

Your Day to Day

• Engage teams in solution design, guiding through identification, evaluation, and implementation processes.
• Conduct business systems analysis, mapping requirements and optimising processes.
• Document system information, architecture, and user self-service knowledge base.
• Manage end-to-end project delivery, from stakeholder management to operational readiness.
• Oversee software procurement, governance, and vendor management.
• Provide ERP and application support, handling incidents and liaising with providers.
• Contribute to data and integrations analysis, design, and delivery.

Your Skills

• 5+ years’ experience in IT Business Applications/Solutions/Engagement Management.
• Project Management expertise (PRINCE2/PMBOK; waterfall/agile) with core business system implementations.
• Tertiary qualification in IT or related field or equivalent work experience.
• Strong engagement skills with diverse stakeholders.
• Proven business process analysis experience.
• Exposure to eCommerce, wholesale distribution, and manufacturing environments.
• ERP systems experience (NetSuite an advantage) and familiarity with SaaS applications like Jira.
• In-depth knowledge of contemporary analysis, design, and implementation methodologies.
• Expertise in application cyber security best practices.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome, and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic, and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

The KBR Land Domain is seeking a Systems Engineer to support the development of engineering artefacts for a sustainment project.

Please note. This position is impacted by ITAR. An AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR).

Responsibilities:

• Draft, review and publishing Material Certification Documentation to support the Introduction Into Service and Sustainment of project materiel.

• Draft Safety Case Reports/Technical Risk Assessments

• Coordinate the Report on Defective or Unsatisfactory Materiel (RODUM) investigations

• Assist with Technical Certification of project items

• Provide general engineering advice to projects

As the ideal candidate you will bring:

• Tertiary qualifications in Engineering

• Experience within Mechanical Engineering

• Eligible to obtain and maintain an AGSVA NV1 security clearance

• Demonstrated ability to manage competing tasks and stakeholder expectations.

• Good relationship management and communication skills

What we will offer you:

• A workplace culture certified as a Great Place To Work

• Flexible working

• Competitive salary (including annual reviews)

• Paid parental leave

• Income protection

• Corporate rewards

• Salary packaging/Novated leasing

• Employee stock purchase plans

• Flu shots, skin checks and discounted private health insurance

• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-JAW1

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner

• Ensure accurate claim assessment in line with policy terms and conditions

• Gathering and interpreting relevant information to form an appropriate claims strategy

• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner

• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders

• Provide support to the team, through guidance on the claims management process, procedures, contract requirements

• Role modelling effective case management and best practice portfolio management

• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants

• Delivering exceptional customer service