The Assistant Workplace Manager plays a pivotal role within our Workplace Management Services Team on site with our client partner. This role works closely with the Workplace Manager and National Workplace Manager to ensure the delivery of exceptional tenancy support and uphold the highest standards of workplace efficiency and productivity. This position requires a proactive approach to service delivery, ensuring client satisfaction while adhering to service level agreements and key performance indicators.

• Supervise the delivery of the corporate/workplace support services with particular focus on space management, meeting room use and space presentation.
• Deliver best-in-class client and employee workplace experiences.
• Oversee day to day operational aspects of Service Desk operations, mail room, events, and reception.
• Maintain the presentation and cleanliness of the tenancy.
• Ensure the delivery of contracted Workplace services in line with SLAs/KPIs.
• Ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements
• Support to develop a vibrant and prominent workplace management services team which demonstrates proactivity, responsiveness, flexibility, and engagement.
• Accountable for the immaculate presentation of the workplace. Continuous monitoring of the space, equipment and furnishings while supporting the team who deliver this service.
• Alignment in operational considerations across varied client requirements, showing the Team the way forward through organisational effectiveness and integration in conjunction with the National Team Lead.

Embark on an exciting journey with our Corporate Services team, dedicated to crafting and managing top-tier workplace experiences for both internal and external guests. Immerse yourself in spaces meticulously designed to ensure optimal performance for our clients. This is not just a job; it's an opportunity to join an industry leader offering a clear career path and empowering you with the most comprehensive tools and infrastructure for your success.

As a custodian of the workplace, you are responsible for:

· Administration, operation, and management of the workplace

· Audio Visual and basic IT support

· Meeting room management and set-up

· Ensuring the workplace is presented, maintained, and utilised to its design

· Facilities administration and mail / parcel management

· Assisting employees with day-to-day enquiries

· Responding to and implementing changes to the workplace and processes as required

· Possess Events experience or food & beverage service

· Warmly welcoming visitors, access control and contractor management and providing secure building access

· Maintaining immaculate presentation of lobby, reception, and workplace areas

· Monitoring and responding to all requests via email, phone or in person

· VIP escort and hosting & Executive Boardroom support

Being led by the Event Associate Manager, our Event & Hospitality Assistants support all experience and event requests. This position can expect direct interaction with employees, executives, customers, and partners, and will work closely with the entire hospitality team to deliver best in class experiences that are uniquely memorable at our Partners new global campus located in Circular Quay, Sydney.

In this position it will be critical to own events from beginning to end ensuring all events are “next level” while following logistical procedures, checking that all factors are accounted for, aligning, and collaborating with multiple departments, vendors, contractors, and agencies. In addition, the role is key to operational excellence for the holistic workplace experience driving the “happy to help” spirit across all areas and touch points.

Our partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.

Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

Key accountabilities will include, but not be limited to -

• Strong customer service and executive interaction experience
• Ability to multitask many events and projects at one time  
• Organise logistics, from beginning to end, for customer facing meetings, company-wide events, and IBP programs
• Pre, onsite and post event logistic management to ensure corresponding policies with supporting documents for each event if and when required.
• Co-manage event intake forms, correspondence with IBPs and management of ticketing queue including assigned tickets

• Support, manage and mentor multiple engineering teams across varied game development specialties
• Define and maintain the engineering team structure, career growth, and expertise, with a view towards long-term strategic goals
• Advise the local director group on technical topics impacting the team
• Analyze feature requests for viability, completeness, risks and dependencies
• Collaborate with a distributed engineering team in multiple locations
• Pro-actively address issues blocking the team, providing them with the tools to work effectively
• Ensure high standards of development across the local engineering team's work, including meeting all applicable coding standards
• Ensure the team works within the constraints of the existing game engine to meet performance, quality and maintainability benchmarks
• Promote and communicate the team's work across the entire project
• Help the team troubleshoot complex issues across the entire game pipeline
• Maintain a collaborative and creative spirit in your teams
• Seek innovative solutions to problems, and challenge the team to aim high

What we are looking for?

• A creative flair and passion for photography! An interest in the automotive industry is a bonus.
• Flexible availability from Monday to Friday.
• A self-starter multitasker who can effectively juggle multiple projects and priorities without dropping the ball.
• Must haves: own SLR camera kit with an 18-70mm lens as a minimum, a computer and photo editing software (Adobe Photoshop is preferred), a reliable form of transport, and a valid driver’s licence.

Your Career

This strategic channel role will develop the full 360 degree Cloud Service Provider partner led growth from leveraging Cloud Service Provider (CSP) partner teams, CSP partner reach and marketplaces. Reporting to the ANZ Cloud Service Provider Manager you will center your role on developing and growing channel led opportunities with partners who actively drive revenue for their business via cloud providers and marketplaces.. You will be responsible for educating and engaging the sales account teams within partners and at Palo Alto Networks on the benefits of tri party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital future. Success in the role will also require developing a strong internal network across Palo Alto Networks teams, including marketing, inside sales and Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow partner led marketplace transactions and New Customer Acquisitions
• Grow service creation for partners from customer cloud migrations and operations
• Business development with partners involvement to help activate them on Palo Alto Networks offerings
• Build a strong business network within the cloud service providers channels organizations - It is your responsibility to continue to nurture and grow your network
• Engaging with key stakeholders (Channel leadership, Channel Business Managers, Cloud Service Provider Partner Managers) build and execute on a your CSP channel plan
• As part of the overall plan, activate current marketplace partners, identify and recruit new partners who have viewed marketplaces as a relevant pathway in their go-to-market strategy
• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
• Work well in a team environment to ensure partner and customer satisfaction
• Design compelling value proposition that inspire partners to promote our solutions 
• Work with select partners and help them build a services catalog around our cloud security offerings
• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
• Lead regular business performance and relationship reviews with senior management and various stakeholders 
• Build and maintain activity of performance reports and activity dashboards

What’ll you’ll be doing

• Use your mechanical expertise to conduct a range of vehicle inspections for retail customers, dealers, and other business clients.
• You’ll be responsible for contacting customers to book in inspections and liaise with owners, sellers and buying customers about their inspection.
• We love technology so you will be documenting the outcomes of your inspections on our digital app. 

Are you a Marketing Consultant who enjoys implementing solutions that are meaningful? 

As one of our Marketing Consultants you will have the opportunity to work with a close-knit team, delivering on high profile enterprise-level Marketing projects and learn directly from a Salesforce Certified Technical Architect. Key to this role will be your ability to understand business needs and collaborate with stakeholders on implementations/solutions that best utilise their budget. 

This role will see you run Marketing workshops with a variety of clients, configure the Marketing Cloud and Account Engagement Platforms and present solutions/recommendations to our stakeholders. 

This opportunity sits within the Digital Audio pillar of Nine, where the focus is driving advertising effectiveness for brands across the suite of Nine audio streaming and podcasting assets. As this is a new role within the digital Campaign Operations Team, you will work closely with the Audio Team Lead to ensure delivery of all digital audio bookings, in addition to contributing to revenue growth for the business.

At the core, you will manage end-to-end digital audio ad campaigns, handling tasks like booking approvals, performance monitoring, budget delivery optimization, and troubleshooting. Your success will hinge on fostering strong relationships with sales teams and ensuring the highest level of client service.

Day to day you will:

• Collectively prioritise campaign launches across your list of dedicated sales teams, ensuring a smooth go live process that is in-line with our Service Level Agreements
• Implement optimisation tactics as required throughout the lifetime of the campaigns to maximise delivery and revenue
• Make calculated decisions in adjusting inventory and data mixology to achieve campaign objectives and maximise revenue
• Run ‘In Progress’ meetings with the Sales team, proactively guiding go-live schedules, campaign prioritisation, monitoring of campaign performance and assessment if they are pacing to hit their delivery goals
• Provide end of campaign reporting insights, data analysis and recommendations to promote revenue growth

We are looking for an experienced and strategic Enterprise Account Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness  to learn and adapt in any situation. She / He should be prepared to develop and execute  against an account plan and consistently deliver on revenue targets and have a strong can-do  attitude in an agile environment. The ideal candidate will possess both sales and technical  expertise along with engagement skills from a CXO level to technical and operations staff.  The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilities:

• You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Demonstrating / selling value to key stakeholders within the accounts
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AMs, Customer Success, Implementations,  Billing, Support, deals teams etc.
• Close large, complex deals involving multiple executive level stakeholders
• Collaborate with and lead a larger cross functional team to the closure of large complex deals
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
• Exceeding activity, pipeline and revenue goals on a quarterly basis
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact
• Develop long-term strategic relationships with key accounts
• Ensuring satisfaction within your accounts  

Do you have an interest in Interior Design or a thirst for Project Management? Then this role within the Design & Technical Services team will provide the perfect combination.

With a heavy emphasis on project-based work, the team are now looking for a Sydney based Administration Assistant who wants to roll up their sleeves and jump straight into a vast array of interesting tasks that will be critical to the delivery of many exciting projects, as well as ensuring the day-to-day departments runs smoothly.t

Getting to know the role and your responsibilities:

• provide administration assistance and support in all aspects of administration. works for the Vice President Design & Technical Services & the wider DT&S Team. 
• liaise and collaborate with other departments and global teams on various tasks as necessary.
• Management of project invoicing and tracking.
• You’ll be an integral resource for the FF&E|OS&E Project Solutions team & be involved in the pre-opening phase of a Hotel Opening.
• Conduit between suppliers & Project stakeholders from conception to completion during the planning, product selection.
• Opportunity to travel interstate for the installation phase if required.
• This role will suit a clear communicator with excellent attention to detail, who is self-motivated and has demonstrated experience in exceeding internal and external client expectations.

At the core, you will be accountable for supporting end-to-end campaign management, including but not limited to: building and testing all campaign creatives to ensure they meet Nines’ Ad specifications and providing timely and accurate mid-to-end of campaign reporting.

Day to day you will:

• Test, troubleshoot, and schedule all campaign creatives to ensure they meet Nine ad specifications and creative lead times
• Work closely with Campaign Managers to resolve creative issues and project manage all site sponsorships
• Provide a high-level of service to stakeholders to ensure a smooth go-live for campaign launches
• Support the Campaign Managers in the day-to-day management, implementation and organisation of all digital advertising campaigns
• Provide accurate and timely end of campaign reporting insights, data analysis and recommendations to promote revenue growth
• Attend sales WIPs to communicate any challenges in meeting campaign start dates

What you get to do in this role:

• Help in building the measurement strategy for the Global Technical Support organization
• Interact with GTS leadership to determine current and future needs vs existing tools and facilities
• Work with various internal teams on delivery of analytical and operational tools for GTS
• Update and maintain tool and metric inventory and definitions
• Create, deliver and analyze key metrics using dashboards and QBR reporting
• Create or improve and implement analytics reporting for customer support
• Develop actionable insights from analysis to make recommendations on key business strategies.
• Participate in creating advanced analytical models to support Global Support organization and Engineering initiatives
• Provide models and analysis to help identify areas of opportunities to work with Business Units
• Learn and become and SME using our internal analytics tool (Performance Analytics)

Being led by the Event Associate Manager, our Event & Hospitality Assistants support all experience and event requests. This position can expect direct interaction with employees, executives, customers, and partners, and will work closely with the entire hospitality team to deliver best in class experiences that are uniquely memorable at our Partners new global campus located in Circular Quay, Sydney.

In this position it will be critical to own events from beginning to end ensuring all events are “next level” while following logistical procedures, checking that all factors are accounted for, aligning, and collaborating with multiple departments, vendors, contractors, and agencies. In addition, the role is key to operational excellence for the holistic workplace experience driving the “happy to help” spirit across all areas and touch points.

Our partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.

Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

Key accountabilities will include, but not be limited to -

• Strong customer service and executive interaction experience
• Ability to multitask many events and projects at one time  
• Organise logistics, from beginning to end, for customer facing meetings, company-wide events, and IBP programs
• Pre, onsite and post event logistic management to ensure corresponding policies with supporting documents for each event if and when required.
• Co-manage event intake forms, correspondence with IBPs and management of ticketing queue including assigned tickets

SIXT Australia is on the lookout for a Casual Vehicle Detailer to join the team at Sydney City.   

As a Vehicle Detailer, you’ll meet SIXT Australia’s vehicle presentation standards, exceed customer expectations, and contribute to the successful daily operation of the location.   

Your key responsibilities will include:    

• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer   
• Refuelling or recharging vehicles as required 
• Conducting basic vehicle maintenance and safety checks 
• Inspecting and recording vehicle damage   
• Moving vehicles around the location and between sites 
• Maintaining a clean and safe working area 

At DigiRen we passionately believe that cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialised consultancy focused on helping large commercial and public sector organisations build and scale new capabilities and ways of working to fully realise the benefit of public cloud computing.

Through decades of combined experience, we know that success in cloud computing is less about the technology, and more about understanding and managing an organisations adoption of new tools, processes and ways of working. It is essential that Cloud is not established as a technological island within an organisation, but integrated and seen as a catalyst to evolve a range of functions within Group IT.

We are vendor agnostic, possess a deep understanding of hyperscale cloud technologies, but anchor our engagements on the orchestration of change and the delivery of strategic outcomes. We are trusted advisors to our customers, helping them build new organisational capabilities, become self-sufficient, and take control of their cloud journey.

DigiRen operates a flat, highly collaborative and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning. The DigiRen team works remotely and offers flexible work models to support an effective work/life balance. We support professional development and have a deep commitment to the health and wellbeing of our team supported by world-class wellness programs and initiatives.

The Role

At DigiRen, a Senior Cloud Consultant is an experienced Cloud Operations leader with experience in designing and implementing enterprise-level cloud operating models. In this role, you will work for or on behalf of customers to help them understand, plan and implement best practices around productising, managing and operating scalable Cloud platforms. You have extensive experience in service management, technology operating models, and the new processes, technologies and skills required to build effective and scalable cloud operating models.

A Senior Cloud Consultant will have had first-hand experience building Cloud Centres of Excellence / Cloud Business Office / Cloud Platform Engineering teams, and understand that building these new cloud capabilities are essential for organisations to scale their use of cloud and achieve their strategic outcomes. You will help our customers understand and implement change, and build new cloud capabilities that enable them to scale and control their cloud journey. You will join an inclusive and welcoming team of Cloud leaders who are among the best in the business.

We are looking for:

• Experienced in Cloud Operations, and possess the skills to lead, advise and coach customer teams to operationalise their Cloud platforms to support adoption at scale. You will engage with the Customer’s operational teams to integrate the Cloud platform into its broader ITSM framework.
• A passionate advocate of using Cloud technologies to change the way people work to unlock value, looking to further their Cloud experience on the largest and most prestigious Cloud Programs projects.

• Independent operator who thrives in a highly flexible work environment and who manages themselves to the highest standards.

Position Responsibilities

As a Senior Cloud Consultant at DigiRen, you will:

• Support the design and implementation of cloud operating models for large commercial and public sector organisations; integrating into Cloud Transformation programs.
• Be able to define the set of services and operational requirements to support the various customer use case for Cloud and build a roadmap of operational capability, including compliance, integration and workflow automation, to support such use cases.
• Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality.

• Embed yourself in a customer organisation to help them build out new cloud operating models and capabilities, coach and mentor customer resources, and support the customer to mature their cloud operating capability to become self-sufficient.

• 5+ year experience designing, building and or working in cloud operating models, particularly building service integration capabilities between multiple platforms.
• Experience in ITIL, TOGAF or similar ITSM frameworks, particularly focused on service operations or service transition.
• Experiencing providing consulting services to large enterprise (ASX200) commercial customers and or public sector equivalents.
• Experience with agile project management methodologies.
• This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.
• AWS Cloud Practitioner, Azure Fundamentals and/or Google Cloud Foundational certifications or equivalent knowledge preferred.
• Current Australian Residency and NSW based, with the ability to travel to client locations within Australia if required.
• Baseline or NV1 clearance would be advantageous.

DigiRen is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We provide highly competitive remuneration and a range of additional benefits.

At DigiRen we passionately believe that cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialised consultancy focused on helping large commercial and public sector organisations build and scale new capabilities and ways of working to fully realise the benefit of public cloud computing.

Through decades of combined experience, we know that success in cloud computing is less about the technology, and more about understanding and managing an organisations adoption of new tools, processes and ways of working. It is essential that Cloud is not established as a technological island within an organisation, but integrated and seen as a catalyst to evolve a range of functions within Group IT.

We are vendor agnostic, possess a deep understanding of hyperscale cloud technologies, but anchor our engagements on the orchestration of change and the delivery of strategic outcomes. We are trusted advisors to our customers, helping them build new organisational capabilities, become self-sufficient, and take control of their cloud journey.

DigiRen operates a flat, highly collaborative and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning. The DigiRen team works remotely and offers flexible work models to support an effective work/life balance. We support professional development and have a deep commitment to the health and wellbeing of our team supported by world-class wellness programs and initiatives.

The Role

As a Cloud FinOps Specialist at DigiRen, you will join an inclusive and welcoming team of Cloud leaders who are among the best in the business. You will work with our customers to define and establish/improve their cloud financial management practices to assist them in realising the maximum business value of cloud. This may include operating & uplifting the customer’s cloud financial management function until the customer is able to staff/resource the function appropriately. We are looking for people at consultant or senior consultant level for this role and are flexible with where the role is based (either Canberra, Sydney or Melbourne).

Position Responsibilities

As Cloud FinOps Specialist at DigiRen, you will:

• Help our clients to define their strategy and operating model for cloud financial/cost management based on best practices/frameworks, namely FinOps (but also others, such as TBM)
• Implement FinOps functions/practices for clients, including but not limited to, cloud billing/invoice management, cloud cost chargeback/showback (including tagging to facilitate cost attribution), cloud forecasting/utilization tracking, and cloud cost optimisation (rightsizing, decommissioning idle/unused resources, power scheduling, reserved instances/savings plans, etc).
• Assist clients to implement or enhance cloud financial management tooling, including COTS products (e.g. Apptio Cloudability, VMware CloudHealth, CloudCheckr) and native tooling options (e.g. AWS Cost Explorer/Trusted Advisor, Azure Cost Management) to support their cloud financial management outcomes.
• Support clients in commercial negotiations with public cloud providers to improve rate optimisation (through various discount programs and incentive schemes).
• Work with various client stakeholders (cloud engineering/operations teams, cloud user groups) to embed cloud financial/cost management (FinOps) practices into their day-to-day operations, therefore helping to accelerate client outcomes (i.e. cloud cost reduction/optimisation).
• Continuously seek new value-add opportunities for customers, and convert those new opportunities to realised value. Play a lead role in earning enterprise customer references that describe industry-leading innovation and results.
• Demonstrate valuable leadership on a variety of initiatives and projects simultaneously, both internally and externally.
• Regularly coaches and mentors others on best practices, enforcing the highest standards, and providing valuable feedback on performance and career development.
• Proactively identify blockers in customers realising value from cloud and lead development of relevant solutions. Drive market momentum for DigiRen's services by sharing innovative solutions and related customer references.
• Create and apply frameworks, methods, best practices and IP that deliver prescriptive guidance to customers. Publish and present solutions in large forums, and across various media platforms.

• Experience and expertise with public cloud financial components/concepts, including but not limited to, cost & usage reports (CUR), reserved instances (RIs), savings plans, committed use discounts (CUDs), enterprise discount programs (EDPs), spot pricing, etc
• Experience with establishing and/or operating cloud cost optimisation initiatives focusing on key levers such as rightsizing, power scheduling, alternate cloud purchasing methods (RIs, savings plans, spot), decommissioning unused resources/services, etc.
• Experience with establishing cloud chargeback and/or showback for business units/projects to be accountable for their cloud usage/spend.
• Experience with interrogating cloud billing/cost & usage data to create key cost insights and reports/dashboards using Microsoft Excel or business intelligence/data visualisation tools such as Power BI, Amazon Quicksight, Splunk or Tableau.
• Strong financial/data analysis and reporting skills
• Ability to engage with a wide range of stakeholders (e.g. engineering, finance, technology and business/executive stakeholders) to achieve cloud financial/cost management outcomes.
• Experience in managing quality assurance for delivery across teams and playing a key role in earning customer trust and references.
• 5+ Years of demonstrated public cloud knowledge and experience (AWS, Azure, GCP).
• AWS Cloud Practitioner, Azure Fundamentals and/or Google Cloud Foundational certifications or equivalent knowledge preferred.
• Current Australian Residency and NSW based, with the ability to travel to client locations within Australia if required.
• Baseline or NV1 clearance would be advantageous.

DigiRen is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We provide highly competitive remuneration and a range of additional benefits.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match! Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

As our Head of CX Operations, you will be working with our Operations team and CX function to drive an effective CX strategy, delivering customer insights and driving operational efficiency across our Customer Experience department (which includes Customer Success, Onboarding, Implementations, Customer Support and Digital Engagement).

To be successful, you will need to get deep into (sometimes ambiguous) data so that you can understand the business thoroughly, rapidly diagnose issues and formulate solutions. First Principles Thinking, Intellectual curiosity, and a bias for action are essential.

As our Head of CX Operations, you’ll be:

• Define the CX Operations strategy, roadmap and operating model
• Partner with our Data teams to ensure the CX department has access to best-in-class self service reporting and insights
• Own and drive analytics and reporting across the entire CX department including volume, velocity and conversion metrics
• Partner with our Product teams to ensure that product usage data can be used to deliver a best-in-class customer experience 
• Own, manage and maintain the CX Tech Stack, including ensuring that CX systems are evaluated, selected, implemented and customised to meet the needs of the CX department
• Continuously improve CX systems and processes
• Manage, build and lead a global team by coaching and developing existing team members and closing talent gaps where needed
  

What will you bring 

• Solid experience in Customer Experience, Customer Success, Support, Implementations or Business Operations, ideally within a high-growth SaaS environment
• Leadership and people  management experience 
• Demonstrated experience leading a global business operations function across multiple regions and product portfolios
• Demonstrated experience designing a world class technology st
• Demonstrated experience managing a CX budget, ideally across multiple region or product portfolios
• A “CX scientist” - a highly analytical and data-driven problem solver with a deep understanding of CX analytics, metrics and the levers that drive performance.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cash back offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024
  

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

If successful you will receive an email from our recruitment team to set up a time to discuss your experience and motivations in more detail. 

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

What you'll be doing…

TechRadar’s APAC editions are seeking a Staff Writer with a passion for technology and lifestyle topics to contribute to our comprehensive coverage for APAC readers. This writer will file daily stories about key products and deals, while also providing analysis pieces and product reviews. In addition, the writer will help update our buying guides to give our audience the best recommendations possible. Responsibilities also include staying on top of news within the category, and forging relationships with key product vendors. The ideal candidate will also be someone with a strong editorial voice and a true passion for technology (and adjacent topics) that can help TechRadar stand out with original stories and thoughtful analysis.

Experience that will put you ahead of the curve…

• A wide knowledge of consumer technology
• Knowledge of tech-adjacent categories and home/lifestyle topics (desirable)
• At least 2 years of editorial experience
• Exceptional writing and editing skills
• Good SEO knowledge and the willingness to learn and some experience with SEO analytics (desirable)

What's in it for you…

As well as our standard benefits, we have a number of awesome perks available to our staff including:

• A share in our success - Every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.
• Central office locations with safe working spaces and flexibility to work remotely as required

Internal job family level E6

The expected range for this role is $48,000 - $60,000

This is a Hybrid role from our Sydney Office, working three days from the office, two from home 

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.

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