Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of workEnsure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance

If you're looking for epic vibes, an awesome team and a world of opportunity to grow and develop, there's no better place to start than GYG. We are always looking to talk to people who are interested in becoming:

• Crew
• Cooks
• Shift Leaders
• Assistant Restaurant Managers
• Restaurant Managers

Ready to join the family? Hit 'I'm Interested' to start the conversation.

Why Talent?

• We are in the Top 1% of Agencies globally for engagement (as measured by Gallup & Culture Amp)
• We have less than 10% attrition and continue to invest in the growth our team and technology.
• We promote from within and have career pathways for Account Management, Delivery and Talent Acquisition.
• In NSW, Account Managers have an average tenure of 5 years, our Candidate Managers 2.5 years.

The Team & Role

• Working alongside an established Senior Account Manager who has clients across a range of industries. Roles are a mixture of Permanent (40%), Contract (50%) and Fixed Term (10%).
• Working a mixture of PSA and New Business accounts across all things Technology but also HR, Finance & Engineering roles
• You will also be working alongside another Candidate Manager, part of a wider team Candidates Managers in NSW
• We currently have a hybrid working policy, 2 days WFH and 3 in the office with Monday & Friday our anchor days.

What we are looking for

• Consistency - Averaging 5 new roles per week, ability to prioritize and manage workload is extremely important.
• Candidate Control - Understanding individual client needs, full candidate management including sourcing, screening, and placement through to post-placement care.
• Organised – Ability to manage your own time, use Bullhorn, Outlook LinkedIn Recruiter, and client systems effectively.

Come and join our team where everyday is a holiday.  Live and work local! 

The Role:

We currently have casual opportunities for team focused Housekeepers to join our team at South West Rocks Holiday Resorts.

What you will do:

• General cleaning of cabins, villas and facilities
• Cleaning of bathrooms and all mirrors
• Changing of linen and bedding
• Vacuuming, mopping and sweeping of outdoor and indoor areas
• Spot cleaning
• The cleaning of furnishings and fittings
• Completing room checklists
• Advising of any maintenance or WHS issues

These casual positions will offer approximately 20 hours per week. The successful candidate must have the flexibility to work a roster across a fortnight including some weekends and public holidays.

What you will bring:

• Previous experience in cleaning or housekeeping experience is preferred
• Knowledge and understanding of basic hygiene requirements and safe working procedures
• Have an ability to work unsupervised with a "hands on" approach
• Be hardworking, energetic and enthusiastic
• Maintain a reasonable level of physical fitness (this is a physically demanding role).

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

• Support the National Feasibility Project Management Team to ensure goals and objectives are met.
• Arrange existing condition reports for new and existing projects and liaise with relevant vendors/consultants. Oversee and monitor the completion of the audit reports.
• Raise vendor/consultant work orders and facilitate invoicing to ensure jobs are completed within given timeframes.
• Monitor and follow up on outstanding invoices as required to ensure invoices are processed in a timely manner.
• Produce presentation packs for the submission to funding approval committee and attend as required. Arrange and allocate project funding as set out in the meeting.
• Maintain and foster positive relationship with key clients and engage in process improvements to ensure efficient completion of tasks.
• Collaborate with all relevant internal stakeholders and external consultants i.e., Project Managers, Planners, Architects, Engineers and resolve any concerns/issues as required.
• Collect and analyse project data and submit to tracking systems ensuring project milestones are being met.
• Set up projects and associated users on construction project management system. Ensure all required feasibility documentation has been acquired and uploaded to each project.
• Support Senior Management with decision making on key matters ensuring all actions are fulfilled in a timely manner.
• Assist with ad hoc duties as assigned by Senior Management.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
• Comply with the requirements of Turner & Townsend’s Business Management Systems including Health & Safety, Environmental and Quality Management associated with the role and position within the company.

Reporting to our Food & Beverage Operations Manager you will be responsible for assisting guests, and creating an amazing experience for all of our patrons. You will be expected to have knowledge of our food and beverage lists, and be able to provide recommendations and suggestions to our patrons. Having your RSA will be required, and knowledge of safe handling of food and beverage is also essential.

About Us

Awarded as an ESG and Responsible Investment Leader, Rest is one of Australia’s largest profit-to-member superannuation funds; supporting more than 280,000 employers and around 1.95 million members, we have nearly $71 billion of funds under management.

Our ambition is to create super our members love. This is our purpose; it is why Rest exists. To achieve this ambition our mission is clear: make super simple!

At the heart of everything we do at Rest are our values and behaviours, they represent how we’ll be successful in this pursuit. We want to Be Daring, Keep it Simple, Take Action and Have Grit! To put it simply we want our people to thrive and love the work they do.

About the Job

The Middle Office function is maturing from a traditional middle to back office function to provide improved decision support, performance reporting, technical expertise in due diligence, and centralised functions performed within the Front Office Investment Teams.

As part of this journey, the Middle Office function is specialising between the Listed Assets (Equities, Fixed Income, Overlays) and Unlisted Assets (Property, Infrastructure, PE and Direct Debt). In the Unlisted Asset space, to further develop enhanced middle office services to support a growing portfolio of Unlisted Assets, we require Robust ‘end-to-end’ transaction processing and reporting capabilities.

This role will be responsible for transaction review, instruction and reporting for the Unlisted Assets. In addition, the role will develop the accounting platform that will support the growth in the Unlisted Assets.

Business as usual will include Operations: ensuring timeliness of processing payments, preparing & uploading custodian instructions, and acknowledging receipt of funds. As we strive to work as a small cross-functional and dynamic team, the Analyst, Unlisted Middle Office is required to consider the technical consequences of Unlisted Investment transactions for Custody, Accounting, Legal, Tax, Performance and act as the first point of call prior to corroborating with the wider Shared Services group

Key Responsibilities Include:

The Analyst, Unlisted Middle Office will support Rest’s Unlisted Middle Office function.

Primary Accountabilities and Responsibilities includes:

Operations (Unlisted)

• Preparing end to end instructions for unlisted transactions (cashflows, valuations etc) to:
  • Custodian – Accounting, Unit Pricing & Tax
  • Treasury – Cash Management
  • Overlay – FX Hedging
  • Legal
• Recording transactions in the internal reporting systems
• Ensuring accounting and valuations comply within the Valuation and Unit Pricing Policies
• Reviewing investment management and performance fees for accuracy
• New deal/investment setup both internally and with the Custodian
• Primary point of contact for Unlisted Assets with:
  • The Custodian
  • Rest Investment Team (operations and unit pricing)
  • The Investment’s Finance Teams
• Preparing and maintaining Investment bibles, procedures and model documentation
• Preparing and maintaining Fee Disclosure for SRF705 & RG97 Reporting

Secondary Accountabilities and Responsibilities includes:

Change and Project Management

• Initiate, manage and deliver on change projects improving the Unlisted Middle Office service to the portfolio managers and organisation
  • Review, document and analyse current processes, systems and policies with the purpose of delivering change benefits
  • Improve process, interactions and flows of information within the business and to REST, the custodian and the administrator
  • Analyse and develop system solutions to improve process efficiency, data integrity and business intelligence reporting
• Assist the Business Solution Manager with system implementations for Unlisted Assets
  • Data validation and input
  • Process documentation
  • Ad-hoc tasks

Other finance and operational duties as directed by the Head of Operations.

Job Title

Job Description Summary

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensure the day-to-day operations of the facility(s), including cleaning, life-safety, engineering, site services, and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives.

• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties

• Under the direction of the Facility Manager, respond promptly to requests for building maintenance, repairs, cleaning needs, etc. from building occupants and for the implementation of ongoing contract programs to address and resolve needs and problems

• Compile information necessary to ensure all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Site Operating Manual, Emergency Procedures Manual, General Files, Contract Files, Annual Property Conditions and Year- end Performance Report and other reports and documentation as required

• Assist in providing information and reports necessary for the development of capital budgets for the facility. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives

• Collect, analyse and prepare reports of such statistical data as may be required to provide accurate and current assessment of facility management objectives

• Proactively inspect the facility, systems, rooms, common areas, etc. and report back any findings or issues to the Facility Manager

KEY COMPETENCIES

• Communication Proficiency (oral and written)

• Technical Proficiency

• Problem Solving/Analysis

• Teamwork Orientation

• Relationship Management

IMPORTANT EXPERIENCE

• A minimum of 2-3 years relevant experience, preferably in commercial or industrial real estate with facility management experience required

• Experience in maintenance, construction, engineering and all facets of property operation and building management preferred

• CMMS/Work Order Management experience is preferred

• ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Skilled in Building Management Systems maintenance and monitoring

• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)

• Strong discipline of financial management including financial tracking, budgeting and forecasting

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Job Title

Job Description Summary

Job Description

A great opportunity exists to join the Cushman & Wakefield Facilities team as we expand our operations. Our maintenance team are seeking an Electrician with experience in building services maintenance to assist our Contract and Operation Managers, in providing excellent customer service on behalf of our client. 

The successful applicant will be supplied with a fully maintained service vehicle, Monthly RDO’s (12 a year), attractive rates, phone, uniform and the security of working for a growing global company with a long trade services history.

About the role

We currently have a full time position for an experienced Electrician in the Sydney area. As a member of the Facilities Service team, you will be reporting into the State Service Manager, where your key responsibilities will include but not limited to: 

• Undertake urgent, routine & ad-hoc maintenance, repairs, inspections on various sites.

• Working autonomously and run your own works.

• Working in a team environment for small project works.

• Review and comment on any Electrical instructions and standard operating procedures supplied by C&W FM

• Promote working in a team environment with work colleagues

Skills and Experience

To be considered for this position you will bring previous experience in a similar environment. Minimum requirements include: 

Experienced Electrical maintenance background in a Commercial, Domestic or Corporate environment.

• Relevant current Trade Qualification – A Grade Electrical Licence

• Current Driver’s license

• Open registration cabling license (Preferred)

• Working at heights (Preferred)

• EWP Ticket

• Current White Card

• WPCG Qualified

• Thermographic Scanning experience /Trained (Preferred) 

• Low Voltage Rescue Trained

• Test and Tag qualification - (Preferred)

• Attention to detail - and the ability to complete works and relevant paperwork within set time frames.

• A positive, friendly "can do" attitude and work ethic.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

• Competitive salary and opportunity for career progression

• 4 weeks annual leave a year (pro rata for part time employees)

• Being part of a growing global company

• A Supportive and flexible environment;

• A workplace which promotes diversity and inclusion in everything we do

• Opportunities to progress into "off the tools" roles into a variety of different positions within the business

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

The Opportunity

This is your opportunity to bring your industry leading telephone-based sales and Life Insurance experience to our AIA Financial Services department.  

This critical role is responsible for the management and provision of leads from referral partners in relation to Life Insurance, Private Health Insurance and Financial planning needs. You will be committed to making a positive difference in our customers lives by helping them see the connection between financial wellbeing, and physical and mental wellbeing.   

To do this successfully you will:

• Provide excellent customer engagement by owning the referral process and ensuring the most appropriate offering based on the customer
• Assisting customer queries over the phone through inbound/outbound calls as well as digital channels
• Educate our customers on the full range of products and services, so they can make informed decisions on what is appropriate for their needs
• Build your knowledge of the Advice industry, legislative changes and attend professional development and compliance training sessions
• Be curious and interested to continuously grow your knowledge and learning to provide a better service to customers
• Collaborate with different parts of the business to help with ongoing business initiatives

Successful applications will demonstrate:

• RG146 Qualified (General Knowledge, Life Insurance, Superannuation)
• Demonstrated ability working in high volume, fast paced telephone-based sales environment, 
• Working within a regulated environment with a strong focus on compliance and quality is highly regarded
• Excellent communication skills both written and verbal
• Well-developed rapport building and customer engagement skills
• Exceptional organisational and time management skills
• Strong work ethic with a high level of personal accountability

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life every day
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

AIA is different. Are you? If you are interested in joining AIA, apply by following the link below

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express/TGE (formerly TOLL Group):

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider.

An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

It’s a really exciting time to be joining TGE, investment in our business is currently unprecedented as we continue to expand our portfolios.

Maternity leave/12 month fixed term contract opportunity.

Please note hours – Expect hours to be typically M-F, 6am-2pm. An element of flexibility will be required on occasions.

What you’ll do as an On-Site Representative/Fleet Supervisor: 

The On-Site Representative is responsible for providing quality transport and distribution services to the customer whilst maximising the profitability and productivity of the business. You will also coordinate the operations of the distribution fleet, operating out of the customers premises, and coordinate the sortation and preparation of stock to be forwarded. You will act as the key contact point for the delivery partners, customer, and their stakeholders for customer service or operational queries.

Typical duties responsibilities may also include (but not limited to):

• Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
• Ensure the freight is presented to the drivers in required locations and check for damages
• Work closely with customer staff to develop efficiencies, meet KPI’s and improve the customer relationship
• Communicate allocation plans to stakeholders where required
• Coordinate backup vehicles where required

What are we looking for in an On-Site Representative/Fleet Supervisor? What’s important? 

• 2+ years experience in a similar role (as described above). You may also have had experience as a Fleet Supervisor and/or allocator, very transferrable skill-sets for this position
• Ability to multi-task, prioritise, and work in a fast-paced/pressurised environment
• Exceptional delegation skills, and the ability to communicate clearly and concisely
• A ‘continuous improvement’ mindset, with great attention to detail

Role location – Marsden Park.

Why TGE?

• Recognised by LinkedIn as being one of the top 10 Australian companies to grow your career (2023)
• Competitive salaries, 82% of our employees considered salaries competitive/high (Seek)
• Up to 14 weeks paid primary carers parental leave
• Superannuation for unpaid parental leave up to 12 months (additional 6 months for extended care)
• TGE employs 57% more females than the national average within the logistics sector
• Work180 Endorsed ‘Employer for all Women’
• Purchase of Leave options
• Novated Lease options
• Superannuation salary sacrifice options
• Uncompromising dedication to the safety of all our employees
• Staff discounts via the likes of Coles Express, G’Day Rewards, Officeworks & Hertz etc.
• Onsite/End of Trip Amenities (Parking, café, breakout rooms, showers, change rooms, lockers etc.)
• Excellent career development/advancement opportunities/free access to Skillsoft Percipio Learning
• Of the 2000+ roles we placed this year alone, 24% were filled internally
• Learning & Development, currently implementing our very own training academy
• Accredited Enterprise RTO, meaning we can deliver professional qualifications to our employees 
• Employee Recognition & Rewards Programs
• We offer our staff an employee assistance program (24/7), encouraging well-being & mental health
• Nominated ‘Best Carrier’ (NORA Solution Partner Awards)
• We were the official logistics partner for FIFA’s Women’s World Cup 2023
• Supported by Allegro Funds (Australia’s largest transformation private equity firm)
• Our sector is very secure, much sought after, growing, and worth over $115 billion AUD every year
• Awarded ‘Leader within Environmental, Social & Governance (ESG)’, by the Australian Logistics Council
• Strong Corporate Social Responsibility (CSR) business model

Seeing responsibilities and competencies laid out on paper can be sometimes confronting, imposter syndrome can creep in and mess with your confidence. 

At TGE there is no such thing as the 'perfect candidate’.

Please apply if this is a role that would make you excited to come to work every day!

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

TGE are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. We are seeking dynamic an experienced Bid Manager to join our Sales team and play a key role in driving our business forward. Join our innovative Sales team dedicated to providing unmatched value to our customers and fueling exponential growth through continuous innovation and improvement.

About the role

Team Global Express (TGE) are seeking the support of a driven Bid Solutions Manager. This role will see you responsible for developing, managing and implementing the end-to-end bid writing and submission process. This will effectively support the national sales team in growing new and retaining existing business. The role provides leadership in the development of bid responses, to present consistently high-quality professional bid responses to the marketplace. Your role will also work periodically to develop and maintain customer communications, proposals, and presentations. Your ability to see the big picture, keen attention to detail and resilience will be vital to your success in the position.

What you’ll do

• Lead bid responses ensuring high quality, professional tender responses that are delivered on time, are customer focused and comply with TGE policies and address the customer specifications and objectives.
• Drive and co-ordinate the end-to-end bid process for the business; including bid procedures, reporting, documentation and governance.
• Monitoring of bid content and processes to ensure consistently high standard tender responses are presented to the marketplace. Support the performance of the Bid Team and contribute to   written instructions and formal feedback to the sales team regarding the principles of responding to customer tenders and delivering bid responses that comply with all business requirements.
• Actively identify new business opportunities through company and government websites.
• Continue to maintain, develop and improve the sales resource and information library.
• Identify new information and trends in responding to bids and implement continuous improvement initiatives.
• Work closely with stakeholders to ensure prompt registration and delivery of all Bids and ‘One Supplier Solutions’
• Produce superior and appropriate writing standards for customer communication.
• Support the development, delivery and monitoring of external customer communication related to Bids and broader sales development initiatives and presentations

What you’ll bring

Are you results driven leader who is resilient and has a proven track record of managing bids and responding to tenders? Do you have a keen eye for detail and are you looking for a new challenge? Ideally you have come from the Transport industry though it’s not mandatory. If this resonates, this role could be for you! Your strengths lie in not only managing but coaching and inspiring a sales team. You'll bring a strong commitment to producing high-quality work and the ability to network across all levels of stakeholders both operationally and functionally. Along with this you have a desire to continually challenge the status quo looking for ways of working smarter not harder. Your exceptional attention to detail, motivation, enthusiasm, work ethic and listening skills will see you succeed in this role. We are open to expressions of interest from Melbourne or Sydney.
 

Qualifications & Experience:

• Excellent written skills and extensive experience in the development of tender responses.
• Proven project management, time management and project planning capabilities
• Strong interpersonal, networking and communications skills
• Ability to analyse, interpret and provide recommendations to address customer objectives and facilitate the resolution of issues in the development of bid responses
• Ability to gather, organise, interpret and collate data from multiple sources (across Business units and Divisions) and, work as part of a broader team.
• Have a sound business understanding, be commercial and risk aware
• Ability to liaise, influence, challenge effectively and build relationships at all levels
• Knowledge of communications and web development/design/maintenance, common computer programs and online web tools
• Knowledge of the logistics industry and latest industry trends is ideal but not mandatory
• Experience in working and managing approval processes and procedures for complex tender documentation 
• Basic knowledge of formal contract terms and language

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

Are you ready to be part of a dynamic and results-driven team helping to drive our business forward? We're seeking expression of interest for high-performing Sales Managers who thrive in collaborative environments to join our Sales team, where excellence is not just a goal, but a way of working.

About the Role

Team Global Express (TGE) are seeking the support of a highly motivated Sales Managers in New South Wales, Victoria, Queensland and South Australia. We are looking to bring on driven and tenacious individuals to work collaboratively across the business. As a Sales Manager you will be responsible for managing, mentoring and motivating your team. You’ll have set targets with the view to increase “Share of Wallet” across all the different business units. This role will give you the opportunity to make a significant impact on sales performance and business growth. As a business we are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. This role requires someone who is a passionate leader, is organised and enjoys building relationships.

What You'll Do

• Engage and prepare the annual sales budget across revenue, gross margin, and cost of sales.
• Coach and develop team members.
• Drive Salesforce hygiene across the team.
• Be accountable for portfolio performance and overall new business achievements.
• Implement quarterly sales and marketing plans.
• Utilize customer profitability models and improve yield per customer.
• Introduce and monitor standardized sales processes, disciplines, and benchmarks.
• Undertake formal performance assessments of personnel.
• Recruit, motivate, and continue to develop high-quality sales personnel.
• Opportunity to make a significant impact on sales performance and business growth.

What You'll Bring

Are you a proactive sales leader seeking a new challenge in logistics that is keen to join a high performing proactive team. If you have a wealth of experience in another industry and want to step into logistics, this could be your perfect role. As a self-starter, you'll have a passion for sales, a strategic mindset, and the ability to build strong relationships. You’ll collaborating with diverse stakeholders and providing outstanding customer service and value is one of your key strengths.  Your strong negotiation and influencing skills, along with the ability to communicate with all levels of stakeholders, will ensure success in this role.

Qualifications & Experience

• Interpersonal, communication, and customer service skills.
• Intelligent lateral thinker.
• Drive and motivation in a competitive industry.
• Team player with high-level solution-based selling.
• Organization and time-management skills.
• Strong analytical ability and numerical confidence.
• Attention to detail, decision-making ability.
• Mentor and motivator with business acumen.
• High professional level of personal presentation.
• Car driver's license.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

TGE are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. We are seeking dynamic an experienced Bid Writer to join our Sales team and play a key role in driving our business forward. Join our innovative Sales team dedicated to providing unmatched value to our customers and fueling exponential growth through continuous innovation and improvement.

About the role

Team Global Express (TGE) are seeking the support of a driven Bid Writer. This role will see you responsible for managing all aspect of the bid writing and management process, ensuring our national sales team can secure new business and retaining existing business. Reporting to the Senior Bid and Governance Manager, you will use your expertise in content writing, bid production, and editing to create high-quality, professional bid responses that set us apart in the market. Your role will involve developing bids, presentations and other ad hoc customer-facing information. Your ability to see the big picture, keen attention to detail and resilience will be vital to your success in the position.

What you’ll do

• Deliver high-quality, professional tender responses on time, focusing on customer needs and adhering to company policies and customer specifications.
• Oversee bid procedures, reporting, documentation, and governance to ensure a streamlined and efficient process for the business.
• Maintain consistently high standards for tender responses, support the Bid Team's performance, and provide guidance to the sales team on responding to customer tenders.
• Actively search for potential leads on company and government websites to expand our reach.
• Continuously maintain, update, and improve the sales resource and information library to support the sales team.
• Stay informed on new trends in bid responses and introduce initiatives to enhance our bidding process and success rate.
• Work closely with all business units to ensure prompt registration and delivery of all Bids and 'One Supplier Solutions’.

What you’ll bring

Are you results driven, with a keen eye for detail and looking for a new challenge? Perhaps you have come from editing, journalism, content writer or another career and you’ve been looking for an opportunity to step into a Bid Writer role? This role could be for you! Your strengths lie in your exceptional attention to detail and written skills. You'll bring a strong commitment to producing high-quality work and the ability to network across all levels of stakeholders. Along with this your strengths, multitasking skills, and being a positive team player setting you apart. Your motivation, enthusiasm, work ethic and listening skills will see you succeed in this role. We are open to expressions of interest from Melbourne or Sydney.
 

Qualifications & Experience:

• Possess outstanding written skills
• Sound background in crafting tender responses (ideal but not mandatory)
• Have knowledge of the logistics industry and its latest trends (ideal but not mandatory).
• Demonstrate strong project management, time management, and planning capabilities.
• Exhibit strong interpersonal, networking, and communication abilities.
• Analyse, interpret, and provide recommendations to address customer objectives and resolve issues in bid responses.
• Gather, organise, and interpret data from multiple sources, and collaborate effectively within a broader team.
• Understand business principles, be commercially minded, and possess risk awareness.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

Senior Electrical, Instrumentation and Control (EI&C) Engineer Illawarra region.

Want to bring ideas to life?

As an engineer you’re no doubt aware of Aurecon – we’ve been a leading design, engineering, and advisory company for decades. But why should you choose to join us?

Every project Aurecon delivers leaves a legacy. Every project has sustainability embedded in decision making. And every project is at the leading-edge of technical eminence.

But it really comes down to one, crucial question: what kind of world do you want to create for the next generation? Truth is that the decisions being made right now will determine the future of everything – from the local community to the entire planet. One of those decisions is: who do you decide to work for?

https://youtu.be/oyYTVBZvqHI

How will your ideas contribute to shaping what’s next?

As our new EI&C Engineer, you’ll be a vital part of the Industrial EI&C team who are changing the way we design and deliver major works to be carbon neutral and sustainable.

Your role may include:

• Preparing detailed design of LV/ELV electrical, instrumentation and control systems.
• Configuration, programming, and development of PLC/HMI/SCADA/DCS platforms.
• Selection and configuration of VSD, electrical devices, instruments, and sensors.
• Providing solution for clients’ technical needs.
• Preparing technical and fee proposals for tenders.
• Client liaison and support.
• Project engineering and planning.
• Travelling to clients’ site (Illawarra region)
• On-site testing and commissioning.

How will your future be shaped by us?

Joining Aurecon means you’ll be at the award-winning edge of innovation and sustainability. AFR ranked us Top 5 among sustainability leaders and Top 3 of all innovative companies in professional services. One Consult awarded us an innovative design award. Plus, we were Consult Australia’s large firm of the year.

You really can bring your whole self to work and be confident your voice will be heard. We don’t just claim we’re inclusive and innovative, as proven by the independent awards and accreditations we’ve gained.

We’ve been recognised for our innovation culture, gender equality and our LGBTI+ inclusion. Plus, we have a robust Reconciliation Action Plan – our fourth edition since 2014.

On a personal level you’ll have access to flexible work hours, remote work, working holidays, part-time and job share options.

You’ll also have – a learning programme 100% personalised to you and the option to build your technical mastery in the Aurecon Design Academy which earns you a Graduate Certificate in Design Management from the prestigious RMIT University.

Plus, you’ll be supported on every step of your career journey with mentoring, learning and our Careers Hub. Outside of work, you’ll be further supported with competitive paid parental leave, cultural public holiday swaps, plus wellbeing support programmes.

What are we looking for from you?

You’ll have a genuine passion for re-imagining problems and continuous learning to help shape the future.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life.

As well as experience in a similar engineering role previously. You would require having and demonstrating these:

• Completed a Degree in Electrical Engineering recognised by Engineers Australia.
• A minimum of 5 years’ post graduate experience across all project development phases from concept design, FEED, and detailed design to site commissioning of industrial projects.
• Experience with PLC, HMI, VSD, SCADA, DCS, instruments, industrial networks, electric motors, switchboards, and MCCs.
• Applied knowledge of relevant Australian Standards including AS 3000, and AS 3008.1.1.
• Experience with Safety in Design practices, risk assessment, preparing proposals, project engineering and planning.
• Ability to travel and work on clients’ sites.
• Ability to proactively interact with clients, stakeholders, project managers, engineers, and designers from other disciplines to provide the best solution for clients’ requirements and deliver project deliverables with highest quality as per the schedule.
• Excellent communication skills, both verbal and written to be able to interface with clients and internal stakeholders effectively.

Think you know Aurecon? You may be surprised.

Aurecon’s strength has always been our people. It’s our people who build our shared purpose and bring ideas to life. It’s our people who imagine and co-create with our clients a better future for people and the planet.

Of course, you’ll probably know lots of our award-winning projects. The new Allianz Stadium in Sydney? That was us. Tāmaki Regeneration in Auckland? That was us too. And the Tseung Kwan O Interchange in Hong Kong? You guessed it, us.

So, when you join us, you’ll not only be joining an international design, engineering and advisory company but also a community working together to tackle some of the world’s most complex challenges.

Ready to bring ideas to life?

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued.

Visit our website to learn more at www.aurecongroup.com or you can apply right now!

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

A great opportunity has become available for an experienced Compensation and Benefit Manager to join the corporate team at our Sydney head office.

The Compensation benefits managers is responsible for the operational implementation and management of Thales compensation strategy to ensure we have an effective and compliant reward solution. As part of this process this roles is responsible for the management of the annual reward cycles including salary and incentive calculations and payments to our employees.

KEY ACTIVITIES AND RESPONSIBILITIES

As a Compensation Benefits Manager, you are accountable for:

• Manage the implementation of compensation and benefits programs to ensure consistency and compliance with company objectives and industry standards
• Direct analysis to ensure effective management control of Reward policy.
• Manage the Australian based benefits program and ensure that it is market competitive
• Supporting communication and often delivering information to employee/manager groups.
• Manage International mobility in and out of Australia including offers/costing, visas, vendor management
• Manage the annual remuneration cycles for salary and incentives
• Manage the Salary benchmarking for senior roles
• Provide advice on compensation program to HR and the organisation

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

• A tertiary degree and/or formal qualification in Human Resource Management or a relevant business field.
• Experience with Salary benchmarking tools
• Strong knowledge of compensation and benefits structures, relevant laws and regulations, and industry best practices.
• Advanced analytical and problem-solving skills.
• Advanced ability to lead all and/or part of a project and participating teams. Excellent communication and interpersonal skills with a demonstrated ability to build and maintain rapport with key contributors.
• Highly proficient in using Microsoft Office Suite programs including Word, Excel and Outlook.

BENEFITS @ THALES

• Competitive remuneration + Super + Bonus + Free Medical Insurance
• ThalesFlex – Hybrid work environment
• Fitness Passport Discount – Access to a network of Gyms across AUS
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Personal & professional training development opportunities

#LI-VG1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

Our Group Platform Owner role requires a servant leader, who empowers cross functional teams to take accountability for their delivery, risks issues and dependencies.  The role works closely with Platform owners, senior leaders, partners and other IT teams to manage dependencies and clear impediments to effective and timely delivery of project features and on-going operational support. In this role, you will be both hands-on and tactical when required and equally motivated by developing and driving a strategic plan towards future state.

Key Responsibilities include:

• Work with senior business and technology stakeholders across TAL to establish key business drivers for change, business cases and establish a technology platform strategy and roadmap (including business motivation models) for the Group business.
• Develop Enterprise & Digital strategies, investment prioritisation, operating models and organisational design and help deliver more digitised solutions for the Claims business line.
• Support our business growth & retention ambitions by developing and engaging in our Tender / RPI responses with Partners.
• As a Technology Platform Owner, you’ll be responsible for the planning, coordination, management and successful completion of a complex portfolio of technology projects
• Develop IT Simplification (including System Health and Decommissioning), Operational efficiency (including TCO) and technology modernisation and simplification programs.
• Build and structure teams across business units to manage complex, multi-track delivery initiatives across a diverse range of technologies. You will provide purpose, direction and motivation to these teams.
• Develop and maintain relationships (expectations, communications, negotiations, escalations and feedback) with the senior business division leadership team.
• Lead key technology strategy initiatives, innovation and idea generation and delivery of new solutions across TAL Technology & Innovation.
• Facilitate project work planning sessions to enable appropriate commitment to and predictability in project delivery and that risk issues and dependencies within and across projects are effectively managed.
• Working alongside Platform Architects, manage the development of target-state solution architectures, transition state architectures and overall strong
• Input to platform roadmap to enhance the capabilities of the technology platform and ensure team can increase speed and quality of delivery through measurable on-going improvement in work practises.
• Ensure risk management principles and practices are in place to mitigate key platform strategic and operational risks and underlying technology policies.
• Input to the prioritisation process to optimise delivery of value to the customer as quickly as possible.
• Facilitate Development Manager stand-ups and retrospective sessions, focusing on the use of best practices, apply lessons learned from previous projects, and ensure a positive, collaborative work environment for your teams.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Regional Overview and Travel Requirements:

• Must reside in:  Sydney, NSW Australia
• Region covers but not limited to:  NSW area
• Travel:  ~80% including overnights
• Reports to:  Director, Sales Operations and Administration

Position Summary:

We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties and Responsibilities:

• Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience.
• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Providing other teams with the tools and ability to accurately measure relevant performance metrics, which reflect users' experience.
• Building and maintaining tools we use to test performance in our builds, tools to give feedback on performance regressions in pull requests, tools to measure real user performance metrics, and tools supporting engineers to accurately instrument performance metrics.
• Harnessing the performance data we collect from real users or from synthetic monitoring applications to find areas where we can improve performance for the user experience.
• Collaborating with the team and other engineers outside the team to find issues in the whole product and communicate clear action items. Empowering other engineers is one of our team’s core values.
• Advocating for and supporting company-wide initiatives for Open Telemetry and tracking real users performance metrics.
• Working with performance profiling and debugging tools in your web browser of choice. These are tools such as Chrome DevTools, Lighthouse, WebPageTest, and others.

You're probably a match if

• Passion for performance debugging and benchmarking.
• Knowledge on common performance issues: what bottlenecks the browser main thread, network requests, and anything related to rendering pixels to the screen in a browser.
• Knowledge of JavaScript and web technologies (HTML/CSS)
• Experience developing rich applications with HTML/CSS/JS
• Ability to write high-performance, reusable code for UI components, including appropriate testing
• Experimenting with technologies and architectural patterns that will improve the way we develop features to make fast performance a default.
• Experience with taking part in culture-shift initiatives across the company 
• Ability to work with stakeholders across the company and organization levels and manage up
• Ability to be empathetic towards users having slow/janky experiences using Canva as well as towards product engineers using our tools
• Minimum 3 years experience
• Computer science fundamentals

Bonus experience

• Experience with Real User Monitoring and Open Telemetry
• Experience using data monitoring and business intelligence platforms like Looker, Datadog or Mode. 
• Experience with automated browser E2E testing
• Experience with developing CI & Build tools
• Experience with full-stack web development or backend for frontend work, like Android development.
• Experience with developer advocacy and evangelising, like giving technical presentations, talks, and speaking at conferences.

The Role and the Team

Performance is important for us in Canva. We want to be the fastest graphical design tool in the world. The Performance team is set to achieve this mission. We are building a performance culture in Canva and to do that, we are looking for engineers with an interest in performance, how to debug and measure, and changing the way we work to allow fast performance by default.

We'd love to hear from you if you fit one or more of these:

You are a fan of solving performance issues and know how to debug and propose solutions ranging from a practical quick fix to a standardised change to roll out across the company. You understand the reasons behind why every performance metrics are different and how it relates to the user experience. You know how to measure performance from synthetic measurements to collecting real user performance metrics. You have experience in creating a system for automated performance testing and know how to effectively fit this into a developer’s workflow.

You will be exploring new ways to improve our engineering practices. Your work would be getting more useful insights to show how performance issues affect us, finding engineering best practices and communicating how to use it across the company, building tools to make sure the code we write are up to our performance standards, and being the performance evangelist in the company alongside the rest of the team.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually. 

Want to know more?

Please get in touch with Steven Sinatra!

NA

About Us:

Client is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. Client helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

Client has made few major acquisitions last few years as a part of strategic business transformations. Global Business Operations is a corporate team that oversees and manages company-wide processes for sales enablement, operations and compensations. Major business units have their own Business Operations who work closely with Global Business Operations.

About The Client

The client provides financial crime prevention, compliance and risk management products and services to the financial services industry and is a Market Leader in these areas.

Main Responsibilities and Deliverables:

·        Develop/Configure software feature(s) according to design document & enterprise software standards.

·        Work in multi-disciplinary environment with Architects and Business Analysts using waterfall and agile project methodologies

·        Planning and Performing Unit and functionality testing to ensure fit to design.

·        Customer interaction for any technical queries and discussions

·        Supporting client in performing user acceptance testing

·        Provide suggestions to address client requirements while staying within product framework

·        Interface independently with various R&D and PS Groups and with Customer Support.

·        May occasionally need to work on client site And/Or in different time zone

Experience: 4 to 7 Years 

Qualifications / Education:     

·        BE/B.Tech with Practical relevant experience/knowledge

·        High level English (verbal & written)

·        Proven experience in operating within a global environment

·        Experience working in a complex matrix environment

 Professional Capabilities            

·        Proven and Hands on experience in PL/SQL, SQL and Databases (MS-SQL, MySQL, Oracle, etc.)

·        Hands on experience Unix commands and shell scripting.

·        Experience of working in AWS environment will be an advantage

·        Financial market compliance domain experience will be an added advantage   

·        Actimize (AIS/RCM/UDM) knowledge/Development experience is a plus

·        Experience in web applications: J2EE, web & application servers will be an advantage,

·        Experience in HTML, JavaScript & CSS will be an advantage

·        Analyzes information and deduces conclusions within the wider professional space

·        Familiar with coding concepts for ensuring high scalability, multi-user, secured coding

·        Experience in Financial Market Compliance / Communication Surveillance Solution would be an advantage

 Personal Leadership     

·        Good verbal and written communication skills

·        Ability to work independently & complete complex tasks.

·        Problem solving skills, analytical mind with high ability for self-learning are essential

·        Actively seeks information, and shares knowledge with others

·        Actively engages others in work done, to expand and broaden professional domain knowledge and know-how

·        Has high-attention to details and works well in a dynamic and stressful environment

·        Mentors junior members of the team

·        Performs code reviews

Business Impact

·        Holds full domain responsibility

·        Displays conceptual thinking and professional discretion in area of responsibility

·        Applies independent judgment

·        Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors