Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

Company Overview:

Our Client is at the vanguard of digital finance, revolutionizing the cryptocurrency exchange landscape. Their mission revolves around leveraging cutting-edge blockchain technology to provide secure, efficient, and seamless trading experiences. With ambitious growth plans, they seek a Managing Director with unparalleled leadership qualities and a visionary mindset to spearhead our operations and strategic direction in Melbourne.

Role Overview:

As the Managing Director, you will assume ultimate leadership, shaping the strategic vision and driving operational success. Your role encompasses steering the company toward its financial goals, overseeing all aspects of business operations, and nurturing a high-performing team. A deep-rooted understanding of the digital exchange, cryptocurrency, blockchain sector, or related fields such as investment banking or fintech is critical. Your mandate includes being the face of the company, forging strategic partnerships, and cultivating an environment where innovation thrives.

Key Responsibilities:

• Chart the company’s course, setting strategic goals and ensuring successful execution.
• Elevate the company’s profile by being the primary spokesperson to stakeholders, the media, and the wider community.
• Drive business growth, exploring new markets and opportunities to bolster profitability.
• Lead and inspire a team of professionals, fostering a culture of excellence, innovation, and integrity.
• Oversee financial performance, ensuring the company's fiscal health and sustainability.
• Guarantee compliance with all regulatory, legal, and ethical standards in the cryptocurrency and blockchain industries.

• Extensive leadership experience in a top-tier digital exchange, cryptocurrency exchange, blockchain, investment banking, or fintech organization.
• A proven track record of strategic decision-making and driving growth and profitability.
• Exceptional communication and interpersonal skills, capable of engaging with diverse stakeholders and leading a dynamic team.
• Strategic and analytical thinker with a comprehensive understanding of the global financial and technology landscape.
• Bachelor’s degree in Business, Finance, or related field; Master’s degree or MBA preferred.

• A competitive salary package
• Comprehensive health and wellness benefits.
• A dynamic and inclusive work culture with ample professional growth and development opportunities.

Who are we?

Redox is a ASX listed, leading raw material and ingredients distributor bringing the best products from around the world to clients in over 170 unique industries. Established in 1965, Redox has grown to 15 regional offices located throughout Australia, New Zealand, Malaysia and United Sates of America and continues to grow creating exciting opportunities to join this Australian founded and owned business. Our dedicated team achieved a sales revenue of over $1 billion in the financial year 2023.

About the Graduate Program

Our program is an entry level position for someone who has completed their Bachelors degree ideally in a Science or Business. You either love Science but are not interested in research or a laboratory position. Or you have a Business degree and want to pursue a sales career.  

You will be given Sales Training, Mentorship, and a group of entry level customers within the water treatment division to start you on your career. Our Grads typically stay in their first role 12-18 months whilst they are learning and developing their skills for a long-term career. The position is a full time and completes as a promotion within the business. There are clear lines of progression within Redox with numerous examples of long term tenure. More than just a job, Redox offers a career.   

About the role

This role is balanced between hands-on visits with your customers and desk-based work. 

A typical day involves information gathering, creating proposals, price negotiation, customer visits and consulting with internal and external stakeholders.

About you
You have recently complete a degree in Science or Business in the last 2 years and want to turn your education into a successful Sales career.  

·         Degree in Science, Business

·         Curious and enthusiastic to learn

·         Enjoy developing relationships

·         Excellent written and phone communication

·         Previous customer service experience (Retail, Café or similar)

Rewards & Benefits

·         Salary package inclusive 17.5% leave loading + Bonus

·         Annual Salary review

·         1 day WFH (after probation)

·         Company car (After 12 month review)

·         Laptop + Phone

·         Secure onsite parking

·         Daily lunch in office

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

NO AGENCY

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