• Senior BA to enable an enterprise-wide PPM tool 
• Collaborate as part of a project team through to implementation
• Work for an industry leader on a 6-month fixed term project

We are seeking a Senior Business Analyst with experience in enterprise-level Project Portfolio Management (PPM) tools to join our project team. You will collaborate with stakeholders to clarify business requirements, create user stories, and work closely with a small project team through to implementation. You will leverage your experience to optimize our PPM processes, drive strategic decision-making, and ensure successful implementation of an enterprise-wide systems PPM tool solution.

• Analyse and document business requirements for PPM tool implementation and customization
• Collaborate with stakeholders to identify opportunities for process improvement and efficiency gains
• Develop and maintain project portfolio dashboards, reports, and analytics to support executive decision-making
• Facilitate workshops and training sessions to enhance user adoption of PPM tools
• Conduct gap analysis between current and desired states of PPM processes
• Provide subject matter expertise on PPM best practices and industry trends
• Assist in the evaluation and selection of PPM tools and related technologies
• Support the integration of PPM tools with other enterprise systems
• Develop and maintain documentation for PPM processes, procedures, and system configurations

Following significant contract awards in our Australia/New Zealand Water business line, AECOM’s Water Infrastructure team is searching for a proven Wastewater Process Engineer to join our global team of process engineering specialists.

We’re seeking someone with a passion for technical excellence and who is looking to further develop their experience in delivering multi-disciplinary projects in a global organisation. The Water Infrastructure group provides services to a range of internal and external clients with a key focus on supporting sustainable outcomes for our clients and the communities they serve.

With AECOM’s flexibility you can base yourself in any of our offices in the Gold Coast, Sunshine Coast, Brisbane, Sydney, Newcastle, Perth or Melbourne.

What will a day in this role look like:

• As an experienced engineer, you will play a key role delivering process engineering services as part of our integrated water infrastructure team across Australia and New Zealand.
• As a key member of our team, you will support the growth of our water and wastewater treatment business through delivering great work.
• You will work with the team to deliver a range of significant national and international projects, covering the full project lifecycle from planning and investigations, concept design, detailed design and post-project completion support.
• You will have opportunities to be mentored by leaders and industry experts in our business and will in turn mentor and develop emerging engineers to shape our future professionals. 

The Claims Technical Specialist is responsible for providing technical advice, guidance and support to the Claims team on technical
assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and
conditions of the policy.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims
Managers to build their capability in line with the TAL claims capability and delegated authority frameworks.

• Contribute towards a culture of process improvement. Along with the Team Manager, ensure that change initiatives are embedded.
• and that best practices are adopted, while ensuring a best practice approach to claims handling
• Contribute to department and company projects as required.
• Maintain current knowledge of life insurance guidelines, processes and policy changes.
• Ensure claims handling and service approach reflects industry best practice and TAL processes and policies.
• Other ad-hoc duties as required.

Technical Support

•  Act as a subject matter expert, responding to Claims Consultant requests and enquiries and to authorise and review claims (and associated benefits payments).
• Provide adverse decision review and sign off on assessment, which may require referral to internal Claims review body.
• Support Claims Consultants to use effective communication with customers, treating health practitioners and other stakeholders to drive the best service experience and appropriate claim outcomes for the customer.
• Support Client Managers and Team Managers in their reporting to funds and attendance at fund meetings/case conferences related to technical claim outcomes as required.
• Development/ enhancement of claims handling procedures and guidelines as required. Assist with embedment.
• Review, advise and sign off (within delegation) on policy T&Cs within internal forums, communicating the outcome of approved policy T&Cs within team to ensure understanding/application.

Team Capability

• Drive processes to support development of technical capability within claims and implement strategies lto develop technical skills in line with the TAL claims capability framework resulting in progression of delegated authorities in a timely manner.
• Coaching Claims Consultants in appropriately executing assessment practices ensuring the timely and quality management of claims. Including completing ‘above delegation’ and ‘within delegation’ reviews of individuals work and recording outcomes and opportunities for development.
• Provide insights into Case Manager technical capabilities for the purpose of performance management and support the Team Manager in development planning for individuals to uplift their capability in line with TAL’s capability framework.
• Deliver training as required.

Compliance

• Contribute to the implementation of appropriate governance structures and quality assurance to successfully deliver business solutions.
• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy
• Adherence to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.

• Ensure efficient, friendly and professional food & beverage service is provided to all guests.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Set up systems to protect and maintain control of food service equipment, correctly recording breakages and carry our regular stock takes.
• Set up and maintain a weekly cleaning schedule for the food service areas to achieve the highest possible hygiene and cleaning standards.
• Ensure team members are competent in menu, dietary and allergens knowledge. Ensure team members have some understanding of beverages and wine list and are competent to make suggestions as required. Ensure staff are aware of current promotions and are able to maximise sales to guests.
• Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles.
• Greet and welcome guests, assist with enquiries. Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling. Effectively take orders. Ensure accuracy by repeating order(s) to the guests, dockets written clearly and correctly input into the point of sale system.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.
• Oversee the setup and reset of specific Conference & Function activities as required.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head

We’re looking for a passionate and skilled Chef de Partie to join our kitchen team. If you thrive in a dynamic environment and love creating memorable dining experiences, we’d love to hear from you!

Key Responsibilities:

• Ensure high quality and presentation of food provided to Guests, according to Property standard and within a reasonable timeframe of service.
• Responsible for achieving set profit targets for the outlet.
• Demonstrates superior product knowledge of menu items and seasonal ingredients and ensures this knowledge is filtered down to the wider kitchen team.
• Keep up to date with industry changes by actively networking with industry peers and venues.
• Foster and promote a harmonious working environment within the kitchen and wider outlet team, encouraging open communication during service periods.
• Facilitate open communication within the kitchen team to ensure understanding of cuisine standards.Seasonal a-la-carte menu design and costing with expectation to capture both in-house and local markets.
• Implement daily/weekly specials
• Managing the set targets on cost of food and payroll.
• Monthly accurate stock takes of all consumables.\
• Ensures supplies and resources are maintained to within par levels – overseeing ordering and stock control where necessary.
• Ensures completion of daily mise-en-place lists.
• Minimises wastage at all times, whilst also ensuring other kitchen Team Members are trained on efficient cooking techniques to minimise wastage.
• Maintain equipment - ensure all care is taken to

This is an exciting opportunity for a 4-month paternity leave cover!

The Commerce team is the operational support team within the Nine Advertising Sales division. Commerce provides Sales team support by working with Sales leadership to define business goals, providing insights, and developing data-led strategies.

We are looking for a talented Business Analyst, based in our Sydney sales office, who has the business acumen to drive innovative and pragmatic technology solutions for our sales teams nationally.

ROLE RESPONSIBILITIES:

• Ensure the business process and technology solution are fully aligned with business goals and strategy.
• Evaluate, analyse and communicate business requirements, business processes and solution designs clearly and concisely. 
• Conduct market research and competitive analysis to inform business decisions.
• Engage with multiple stakeholders at different levels to gain business knowledge and understand their strategy and goals.
• Analyse market trends, emerging technologies and competitor landscape to identify growth opportunities
• Work collaboratively with the development team to deliver the best possible outcomes
• Respond to queries from key stakeholders with supporting research and recommendations in a proactive and timely manner.  
• Develop meaningful and lasting relationships with internal and external stakeholders.
• Work with our Analytics and Systems teams to implement documented QAT testing plans and criteria to ensure technical delivery is in line with business expectations, compatible with broader system functionality and fit for purpose for end users
• Work with our Analytics and Systems teams to develop, document and implement UAT testing plans and timelines for end user sign off
• Contribute to the development of data-driven strategies for business growth
• Bring creative problem solving to ongoing business issues
• Work with pricing, intelligence, yield and inventory teams to develop revenue strategy, supported by deep audience and inventory insights
• Work with programming and product teams to model audience growth and impact on inventory opportunity
• Enact responsibility as a key internal stakeholder with revenue outcomes and sales team/client experience top of mind
• Ad hoc analysis as required

About the Opportunity 

We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,  

• Perform claims administrative tasks in support of the Case Managers

• Participate in the development of improved procedures for the administration of claims

• Receive initial notification of claims and implement action, check policy status, record on system and send claim forms

• Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording

• Arrange periodical benefit payments and payment of service provider accounts

• Process claim payments following instruction from the Case Manager

• Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals 

• Assist the Head Chef and Executive Chef in the management of the kitchen team to maximise food profitability
• Managing daily food service and on-site kitchen operations
• Ensuring that food standards, preparation, presentation and cooking techniques meet Brand Standard guidelines and are maintained at that level
• Assist the Executive Chef and Executive Sous Chef in developing new menus and concepts
• Working closely with the Restaurant Manager to meet food and beverage operational objectives

Do you want to become part of a new, fast-growing organization aimed at conquering the huge software and services market for the financial services industry (FSI)?

As a spin-off from SAP (a market leader in enterprise application software), SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. This gives us a head start to bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

SAP Fioneer is a global company with subsidiaries in South Africa, Germany, Austria, Switzerland, UK, UAE, Canada, US, Brazil, Mexico, Japan, Australia, India, Singapore. Our rapid growth, great team and lean organization make SAP Fioneer a great place to accelerate your career!

YOUR ROLE

The SAP Fioneer Banking Functional Consultant will play a leading role in the SAP functional team within the Banking Business Unit. Many of our customers are installing or upgrading to the latest version of our software platform. There is a large demand for people who can help us work with our clients in converting their software to the latest version of the platform and at the same time identify and realise value adding business opportunities together with our clients.

You will be responsible for both sales and delivery of SAP Fioneer banking related projects. This includes sales and pre-sales activities of opportunity identification, pre-sales presentation and proposal writing and submission. You will be responsible for the quality of client interaction including thought leadership and guidance on industry best practice, while also playing a key role in the delivery and implementation of the required technical solution. You will follow project standards within established timeframes and at defined quality levels, and ensure projects are completed according to schedule and client specifications. This position is client-facing and requires travel to the client site as the project warrants.

You will work as a trusted technical advisor to our banking clients on their transformation journeys. On this path, you get the chance to play high visibility roles with hands-on experience with Fioneer banking product portfolio.

YOUR RESPONSIBILITIES & DELIVERABLES

You will provide the following technical advisory roles and services as part of SAP Fioneer Banking implementations:

• Work closely with bank's Solution Architects, Product Owners, and Scrum Masters in defining the scope of work to be delivered
• Providing SAP Fioneer Banking technical expertise to internal and external stakeholders
• Providing thought leadership on platform conversion options and methods towards the latest releases of our software (TRBK on S/4 Hana)
• Providing thought leadership on legacy system migration to SAP Banking platform
• Participate in development and implementation of the SAP Fioneer team strategy.
• Training and mentorship of junior resources.
• Maintain, enhance, and broaden knowledge and skills of SAP Fioneer Banking applications, industry technology best practices and developments.
• Interact with clients to provide them insights and possibilities within the Technology domain to help shape and craft their transformation journeys, with specific focus on the SAP Fioneer technical capabilities and integration patterns
• Use subject matter knowledge to advise the client on the most suitable options, including when to make use of standard capabilities or when customisation is required
• Functional knowledge in some of SAP Banking Modules like Deposit Management / Loans Management / Master Contract management is mandatory.
• Consulting knowledge and experience in evaluating customer requirements, and propose Solution / Architecture approaches.
• Proficiency in ABAP Technologies - ABAP Workbench, ABAP Data Dictionary, Report Programming, Data Migration, Screen Programming, SmartForms, Adobe forms, Authorizations, ALE/IDOC, Workflow, Web Dynpro ABAP, OO ABAP, Enhancements & Modifications.
• Recording of requirements from the specialist department, e.g. via workshops or coordination meetings, and creation of solution concepts as a basis for the implementation of software
• Create the necessary design and build artefacts
• Provide SAP Fioneer Design Authority for the approved scope of work
• Produce SAP Fioneer Technical architecture and design documents
• Produce SAP Fioneer Software configuration design documents
• Produce SAP Fioneer Software integration and interface design documentation
• Collaborate in integrating SAP Fioneer solutions into channels and downstream systems

• Bachelor or master’s degree in finance, computer science, technology, or engineering
• 10+ years of consulting experience in at least 3 of the SAP Core banking domains like Deposits, Loans, Master Contracts, Collateral Management & Payments
• Solid technology architecture knowledge and understanding, ideally in software or cloud solutions
• Proven industry relevant track record of in-depth knowledge of SAP Fioneer technical platform capabilities and functional capabilities, implementations, associated standards, practices and regulations
• Client facing service experience required. Engagement across stakeholders and ability to run information gathering and sharing sessions

SKILLS

• Solid SAP Fioneer Banking Technical project experience, including implementation, platform upgrade, legacy migrations and data migration
• A working knowledge of domestic and international banking domains
• Solid Business Writing Skills (business cases, proposals)
• Solid Presentation and Facilitation Skills
• Eagerness to learn and to take responsibility
• You demonstrate ownership and accountability in everything you do
• Positive attitude and customer-focused with strong interpersonal skills

• Collaborative culture with smart people in a fast-growing company
• Opportunity to shape the fast-changing financial services landscape
• Flexibility to work and gain experience in different areas of the company as you grow your career
• Fast-paced start-up culture with an experienced team, strong brand and an enviable customer portfolio
• Competitive compensation package according to your level of expertise and skills

About Us :

Australiance is committed to becoming the #1 growth partner for promising startups and SMEs with global ambitions. 

• We take pride in doing our best every day to support Australian and international companies' growth by connecting them with the right talents, partners and investors
• We daily live our values of CONNECTEDNESS - SERVICE - TRUST - DIVERSITY - PARTNERSHIP
• Australiance group is made of several brands and 5-star service offering:

• Australiance Talent (since 2016): We provide international talent acquisition solutions for innovative SMEs & Startups looking for top talents in Australia and Asia Pacific
• Australiance Network - Startup&Angels (since 2016): We connect startups, entrepreneurs, investors, mentors and experts together through a membership program, an online community & global networking events in Sydney, Melbourne, Hong Kong, Singapore, France, Africa…
• Australiance Access: We enable international companies to start and grow their footprint in Australia and Asia-Pacific by providing Market Entry Consulting, Business representation and Business Set up solutions
• Inautalent (since 2024): We provide talent acquisition and international expansion solutions for innovative SMEs & Startups looking for growth in France, Europe and Africa

Role Overview :

We are seeking a proactive and strategic Marketing and Community Manager to lead our Australiance group marketing initiatives and Startup&Angels community engagement efforts. In this role, you will drive brand awareness, build and nurture our community, understand member needs, and deliver successful partnership projects.

Key Responsibilities :

1. Australiance Group Marketing:
• Develop, implement, and update the Australiance marketing plan to increase brand awareness, drive user acquisition and retention, and promote customer loyalty.
• Analyze and report on key metrics (e.g., user engagement, retention, referral rates) to inform marketing strategies.
• Support process improvements and tool implementation, including CRM systems, shared drives, and proposals.
• Train and provide guidance to junior team members, including interns and new starters, on tools like ActiveCampaign and social media best practices.
2. Startup&Angels Community and Event Management:
• Build, nurture relationships and grow membership with existing and new community members through one-on-one meetings, workshops, and consistent communication.
• Onboard new partners identified and signed by Partnership Manager
• Execute event design, planning and organization, ensuring smooth event logistics and content creation to keep the community engaged and expand its reach (e.g., podcasts, newsletters).
3. Project Delivery & Partnerships:
• Work closely with partners to deliver impactful projects that align with their goals and the needs of the community.
• Ensure high-quality execution of partnership deliverables, from planning to post-project evaluation.

• 3–5 years of experience in marketing, community management, or related fields.
• Proven track record of developing and executing marketing strategies that drive engagement and growth.
• Strong interpersonal skills with the ability to build and maintain relationships with diverse stakeholders.
• Experience in event management and content creation (e.g., newsletters, podcasts).
• Excellent organizational and project management skills, with the ability to multitask and meet deadlines.
• A self-starter attitude with a passion for community building and making an impact.

• Be a part of a purpose-driven organization helping startups and SMEs succeed globally.
• Lead marketing and community initiatives with room to innovate and grow.
• Opportunities for career progression, with a clear path to becoming the Head of Marketing among other exciting opportunities locally and internationally as the group grows
• Work in a collaborative, flexible, and dynamic environment.

Job Title: Program Manager - Process Standardization

Location: Sydney - Preferable not mandatory

Job Type: Full-Time / Contract

About the Role:

We are seeking an experienced Program Manager to lead and coordinate the process standardization exercise across multiple subprograms within our client’s large-scale technology platform modernization initiative. This role is critical to ensuring consistency, efficiency, and alignment across the enterprise, driving the successful transformation of our technology infrastructure.

Key Responsibilities:

• Program Coordination: Oversee and manage the process standardization efforts across various subprograms, ensuring alignment with the overall modernization strategy.
• Stakeholder Management: Engage with key stakeholders, including senior management, subprogram leaders, and external partners, to ensure clear communication and collaboration.
• Process Improvement: Identify, analyze, and implement process standardisation to enhance efficiency and effectiveness across the technology platforms.
• Standardization Framework: Develop and maintain a comprehensive standardization framework, including policies, procedures, and best practices.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of standardized processes.
• Performance Monitoring: Establish metrics and KPIs to monitor the progress and impact of process standardization efforts, providing regular updates to senior management.
• Change Management: Lead change management initiatives to ensure smooth adoption of standardized processes across the organization.
• Training and Development: Provide training and support to subprogram teams to ensure understanding and adherence to standardized processes.

Qualifications:

• Education: Bachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferred.
• Experience: Minimum of 7-10 years of experience in program management, preferably with a focus on process improvement and standardization in a large enterprise environment.
• Skills:
• Strong project management skills, with a proven track record of managing complex, multi-faceted programs.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in project management tools and software.
• Knowledge of industry best practices and standards in process improvement and technology modernization.

Why Join Us:

• Impact: Play a key role in transforming our client's technology infrastructure and driving operational excellence.
• Growth: Opportunities for professional development and career advancement within a leading management consulting firm.
• Culture: A collaborative and inclusive work environment that values innovation and continuous improvement.

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

The Game Changers: 

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ 

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​ 

Life @ AP+: 

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. 

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it. 

The Opportunity: 

We’re seeking to appoint an experienced Executive assistant to support our CIO. Based in our office at 255 George St, you will be required to work from the office at least three days per week or anytime the CIO requires.

The day-to-day activities you will be responsible for, are: 

Administrative Support

• Manage and maintain the CIO's calendar, scheduling appointments, meetings, and travel arrangements.
• Handle correspondence, emails, and phone calls, ensuring timely responses and appropriate follow-ups.
• Prepare and edit documents, presentations, reports, and other materials for the CIO.
• Organise and coordinate meetings, including preparing agendas, taking minutes, and tracking action items.
• Maintain confidential files and records, ensuring data integrity and security.
• Expense management, including reimbursement and corporate card reconciliation.
•  Prepare purchase orders and facilitate approval of invoices.
• Identify and implement procedural changes to improve operational efficiency in conjunction with other team members.
• Assist in the preparation of executive summaries, briefings, agendas and reports for the CIO.
• Organising events like workshops, all-hands, etc.

Strategic Support

• Support the CIO in tracking the implementation of strategic plans and objectives. 
• Prepare briefings, reports, and presentations to support strategic decision-making. 
• Assist in collating key performance indicators (KPIs) and relevant metrics for the technology department for reporting purposes.

We’d love to hear from you if you have;

• At least 5 years of experience providing support to C level executives, ideally an CIO / CTO.
• Advanced MS Office skills.
• Experience using SharePoint is desirable.
• Demonstrated experience managing and maintaining confidential information.
• The ability to communicate to stakeholders in a variety of forums.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaborative in a fast-paced environment.
• Excellent interpersonal skills and ability to build relationships with stakeholder at all levels.
• High EQ & IQ, taking personal responsibility for, and pride in own work.

What happens next: 

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.  

If you’re ready to be a game changer, please submit your Expression of Interest the Talent Acquisition team will endeavour to review your EOI and notify you of the outcome within the next two weeks. 
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process. 

 AP+ are not partnering with Recruitment agencies for this role.

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team in Sydney.

This position can be located at either Sydney Airport or Sydney Suburbs (Artarmon, Brookvale, Hornsby) sites - please indicate your preference within your application. 

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 

We are looking for a Fraud Officer to join our team. 
A Fraud Officer's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Fraud Officers achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

The Digital Media Manager will be responsible for executing and analysing Accor’s digital media strategy across the Pacific region, supporting the acquisition and retention of guests. The successful candidate will manage paid media campaigns, oversee media agencies, and collaborate closely with internal teams to optimize performance and deliver results aligned with key business goals.

This is a fixed-term contract role for 10 months.

Key Responsibilities:

• Media Strategy & Optimisation: Lead the execution and optimization of paid media strategies (including programmatic, display, and social media) across the Pacific. Monitor campaign performance, providing insightful reports and ensuring alignment with KPIs.
• Collaborate with Agencies & Partners: Strengthen relationships with media agencies, strategic partners (Google, Meta, Microsoft), and key publishers. Manage ongoing partner calls, share new opportunities, and drive media innovation.
• Cross-Regional Collaboration: Work closely with global media teams and local country teams to ensure alignment of business objectives and campaign strategies. Support the adoption of global initiatives while customizing for regional needs.
• Budget Management: Manage the media budget, ensuring effective use of resources across multiple markets and channels. Optimize spend to enhance campaign performance and meet financial targets.
• Innovation & Growth: Stay ahead of digital media trends and emerging technologies, supporting projects related to data-sharing, cookieless targeting, and new advertising channels.
• Team Leadership & Training: Lead and mentor in-country teams, fostering a high-performance culture, and supporting the ongoing development of team members.

What you will do

This is your opportunity to join carsales in the role of Account Coordinator. In this role, you will support the carsales mediahouse team, by providing a range of administrative support to ensure that all sales activities and advertising campaigns are delivered accordingly. This will be achieved by understanding the client’s business, our products, the market, and our business objectives. You will:

• Support Account Managers in coordinating sales activities and maintaining strong customer relationships.
• Develop solutions that deliver campaign management. This includes implementation, communication with external partners on status, tracking and post-campaign reporting.
• Deliver sales collateral by ensuring go-to-market decks, pitches and insights decks are accurate and relevant to the advertiser.
• Demonstrate understanding, motivations and expertise in assisting the team in the sale and successful delivery of advertising solutions.

As our next Front Office Manager you will:

• Lead the Front Office Team including Porters/Concierge, Guest Experience, Switchboard Operators, Reception and Assistant Managers in one of Sydney's largest Accor Hotels.
• Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests
• Create welcoming places and memorable experiences not only for our guests but also for your team.
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the Operations Manager on loyalty recruitment, projects, reports and initiatives in the hotel and with the whole hotel team

What you get to do in this role:
The world of work is one of the most pressing issues that business leaders have on their mind and as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Partner Acceleration Lead will join our Partner Acceleration team and the Global Partners and Channels (GPC) team that is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  The Partner Acceleration Lead for one or more Global SIs is an exciting role and accountable for collaboratively developing NOW’s partner Offerings strategy for one or more Global SI partners in the ServiceNow ecosystem, activation of partners, ownership of offerings and industries heat-map by geo/segment, assisting with partner engagement for Product Line ‘use cases’, ‘industry segment’ roadmaps, TAM and Partner ideas monetization scenarios with specific focus on development of new joint GTM business and commercial models with a designated partner across various workflows and industries that will scale to accelerate NOW growth to $15B+.

At a business level, you will be working with ServiceNow stakeholders and one or more Global SIs in ServiceNow’s ecosystem to create and execute against our most pressing Industry personas and business imperatives. As a result, the successful candidate will possess deep knowledge of working strategically with a partner across multiple industries, program management skills, ability to drive measurable outcomes with the partner and sales teams across both organizations (partner and ServiceNow), and should have a track record of demonstrated cross functional exec collaboration in a high-profile consulting/services/software organization that required securing consensus on key initiatives & priorities against targeted outcomes in a complex global high growth company. This individual will also need to be adept at internalizing the Global GPC mission & transformational op model principles to enable & accelerate NOW growth. 

Primary focus: 

• Help identify, ideate, cultivate, monetize and scale existing and new GTM motions and Industry offerings that fundamentally transform the world of work.  We classify partner Offerings as opportunities for a partner’s thought leadership to be coupled with the ServiceNow platform to create something net new to drive implementation or managed service revenue for partners and license revenue for ServiceNow.
• The focus of this role is to work with partners to develop pipeline for Customer Workflows, TMT and Manufacturing industries in the EMEA Market
• Work closely and collaboratively with global & regional GPC staff and extended staff members to cross functionally align and vertically operationalize and localize the GPC global operating model principles, initiatives and programs leveraging the following three global-geo op model tenets.
  •    Segmentation/Coverage, GTM Alignment, QBRs & Governance with partner, as well as a consistent & predictable Joint GTM Engagement approach.
   
  Additional Responsibilities:
  •    Drive measurable outcomes with the partner ecosystem through prioritized industry Offerings with one or more Global SIs - specifically offerings that address customer needs and drive revenue pipeline.
  •    Work strategically to identify new industry specific ‘use cases and solutions’ with one or more Global SIs partner and build the associated partner industry plan including joint GTM and marketing campaigns around key industry Offerings. This includes coordinating the successful execution of offerings launches with our broader GPC GTM teams to the global sales team.
  •    Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue.
  •    Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, GPC global and regional teams.
  •    Work collaboratively with partner execs along with the GPC leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics.
  
  Requirements:
  •    Professional experience and/or knowledge of standing up a GTM with SI partners across one or more Industry verticals.
  •    Strong network of industry SMEs in both partner and client environments.
  •    Ability to engage with partner in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with the partner.
  •    Strong business development experience and history of developing and executing partner go-to-market plans.
  •    Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry Offerings with compelling joint GTM value propositions.
  •    Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’.
  •    Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement 
  •   Sales and Business Development mindset

BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

• 2+ years of experience in a customer service or support role is desirable
• Excellent communication skills, both verbal and written.
• Ability to quickly learn new technology platforms and software.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong time-management skills and ability to work independently.
• Experience working for an online business is preferred.

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better

Who are we?

We are the leading online platform for comparing and buying business insurance.

Not to toot our own horn, but we’re shaking things up in the SME business insurance market! We’re all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance!

• *Work from home opportunity (if not based in Sydney)
• *If based in Sydney, flexible working opportunity (combination of home and office)
• $57,000 base + uncapped Commission, our consultants regularly earn between $100k and $125k per year
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What you get to do in this role:

• Lead and design the digital transformation of Federal and state government health care, education and local government organisations
• Accelerate the scale and growth of the business by delivering transformational value to the Australian Public Sector through meeting and exceeding an assigned team quota 
• Set a high bar and example as a trusted advisor for your team and the wider Australia and New Zealand business, including the Senior Leadership Team
• Strategise and execute on vertical and horizontal sales strategies as part of a wider Public Sector Industry aligned and matrixed sales team
• Lead a team of three Director and Senior Director level sales managers who have five to nine individual contributors (Senior Account Executives) reporting to them. 
• Empower and guide your team to build strategic account plans that focus on longer term joint success of ServiceNow and the Australian Government
• Lead and inspire your team to bring ServiceNow’s People Pact to life through developing talent and managing consistent recruiting practices to attract, develop and retain the best talent
• Establish and nurture relationships at the highest levels of organizations 
• Manage accurate forecasting and communications on a daily basis 
• Drive customer success practices across your area 

About the Role:

As a TPG National Sales Data Analyst, you will assist the team in identifying, shaping and driving initiatives to maximize return on investment of existing capabilities and shape and deliver new sales opportunities. This is a great opportunity for an analytical individual to work with one of our key client partners - TPG - Vodafone and Lebara.

In the role you will effectively help manage, collect and interpret large volumes of data from multiple sources (in house reporting platform, customer sales data etc) to provide insights, ROI and trending reports that accelerate retail excellence for our client.

Your insights and recommendations, together with your supporting rationale, will influence and drive critical strategic and sales / commercial decisions, both internally and with our partner TPG. 

Benefits:

• An attractive total salary package including superannuation is on offer
• Flexible working arrangements
• Stunning waterfront office space with free onsite barista, complimentary breakfast, daily snacks, a well-stocked drinks fridge, and end-of-trip facilities 
• Great company culture with individual professional development pathways.

Tasks & responsibilities:

• Identify sales trends and provide recommendations to Field Sales Team and Customer Teams
• In depth interpretation of data that challenges assumptions and encourages ‘out of the box’ thinking
• Effectively manage all data requirements for our field sales and client service team as well as client partner
• Prepare category reports around sales, in store standards, space, ranging, promotional effectiveness etc.

About you:

• Relevant experience in similar role
• FMCG Consumer sales experience
• Advanced Excel skills and experienced in Tableau/PowerBI (or similar data visualisation tools)
• Enthusiastic and energetic team player
• Excellent written, communication and presentation skills
• Highly organised with a strong ability to prioritise  

If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your application by clicking on the 'Apply' button. Please note only shortlisted candidates will be contacted.

We are looking for an Associate Database Administrator to join our Data Team to support the performance, integrity, and security of the organization's databases.

What is this role about?

In this newly created role it involves implementing, maintaining, and optimizing databases to ensure their availability, efficiency, and scalability. Also collaborates with development and infrastructure teams to support the database environment, monitor system performance, ensure data recovery and backup processes, and handle database migrations and upgrades.

Here's more of what you’ll work on:

• Define and enforce architectural standards for SQL Server, Oracle, PostgreSQL, MySQL, and other RDBMS to ensure consistency and best practices.
• Maintain and enhance the operational stability of all database systems.
• Implement performance monitoring and tuning strategies for SQL Server, Oracle, PostgreSQL, MySQL, and other DBMS.
• Work closely with stakeholders to understand and address customer needs, ensuring that database services align with business objectives.
• Manage collaboration and communication within the database team and across other teams to ensure seamless integration of database services

We are on the lookout for a Technical Delivery Lead. Our technical delivery leads work with our product, project and UI/UX teams to design and deliver technical solutions for our clients. Coming from a software engineering background, the technical delivery leads are stepping up into project co-ordination and architecture from hands-on implementation roles and engineering management. 

The ideal candidate will have extensive experience in technical solutions/architecture, particularly in delivering customer-facing digital products while collaborating with UI/UX, product, and technical teams.

A background in consulting is ideal, demonstrating the ability to work collaboratively with clients and stakeholders to design and implement solutions across various technologies is essential. Proficiency in cloud-native backend development using Azure and AWS, coupled with a strong understanding of digital channels (mobile, web, and portals), is required.

Key Responsibilities

Stakeholder Management

• Collaborate with senior business leaders, product managers, designers, and business analysts to understand business requirements and translate them into actionable technical solutions.
• Facilitate communication between technical teams and non-technical stakeholders to ensure alignment on project objectives and deliverables.
• Serve as the primary technical contact for stakeholders, managing discussions and decision-making to ensure expectations are met.

Architecture & Discovery

• Lead the discovery and design of greenfield solutions, evaluating technologies, frameworks, and architectures in collaboration with cross-functional teams.
• Develop solution designs that address business needs, prioritising scalability, performance, and security.
• Guide technical teams in adopting best practices in architecture and development to align with organisational standards and technology strategies.
• Coordinate with product, UI/UX, and technical implementation teams to ensure seamless platform design and delivery.

Technical Documentation

• Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, integration architecture, and API specifications.
• Ensure documentation is clear, detailed, and accessible to both technical and non-technical stakeholders.
• Review and refine technical documentation as part of governance processes, ensuring compliance with industry standards and policies.

Technology Leadership

• Design and implement solutions leveraging Azure and AWS backend services, ensuring optimal use of cloud resources for reliability and scalability.
• Stay informed about emerging technologies and industry trends, applying this knowledge to influence technical decisions and innovations.

We are seeking energetic and passionate Housekeeping Attendants to join our dedicated Housekeeping Team.

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience. 

Successful applicants will be required to:

• Service and clean assigned guest rooms ensuring that rooms are perfectly presented to hotel standard.
• Ensure all service areas are fully stocked with guest amenities, advertising material
• Report all maintenance/repair requirements and lost property following correct hotel procedures
• Ensuring all equipment is maintained, used and stored correctly
• Handle all amenities, chemicals and equipment according to WHS standards.