• Consolidation of asset performance and macro inputs to drive insights into past and forward estimates of performance for Octopus’s funds.
• Performing scenario and sensitivity analysis at a portfolio level to assess impact of the various equity exposures in Octopus’s asset portfolio. Clear articulation of key messages and insights to internal and external stakeholders.
• Provide support in maintaining and operating the various asset, and fund level models that have been developed by the business to be used in the planning process ensuring reliability, accuracy, and suitability for use. This requires integrating oneself with all aspects of the business to understand the needs and challenges of the business and how the right tools can be used and further developed to support the business.
• Ensuring that the various financial models used in the business integrates with each other and will result in insights that support the business in making key decisions. 
• Onboarding new assets into the operating asset models from their relevant investment models’ post-acquisition.
• Refreshing models with updates to economic, pricing, cost, and generation level inputs, whilst ensuring rigor and best practice, along with (and championing the discipline of) proper version control in models used within the business.
• Assisting in liaising with model auditors, answering audit questions and making relevant changes to models.
• Ad hoc requests.

DOF' s core activities are vessel ownership, vessel management, project management, engineering, vessel operations, survey, remote intervention, subsea inspection and diving operations. DOF offers a full spectrum of top-quality offshore services to facilitate an ever-growing and demanding energy industry.

With a multi-national workforce of around 3,800 personnel, DOF is an international group of companies which owns and operates a fleet of modern offshore/subsea vessels, with an engineering capacity to service both the offshore and subsea market. With more than 40 years in the offshore business, the DOF group has a strong position in terms of experience, innovation, product range, technology, and capacity.

WE are now seeking expression of interest from all Freelance Inspection Engineers who are interested in registering with DOF Australia Pty Ltd for upcoming casual opportunities in the APAC region (work will mostly be in Australia and Philippines).

• Offshore Rostering pattern between 2 - 5 weeks

• State-of-the Art Vessels
• Variety of Inspection work

• Current CSWIP 3.4u Qualification
• Valid OGUK medical and BOSIET with CA-EBS
• Minimum of 100 days offshore operational time
• Experienced in the use of Wood Nexus, Coabis and Integrity Elements Software suites
• Competent with Offshore Inspection methods - MPI, UT, CP, reporting and anomaly review
• Experienced in Inspection project mobilisations
• Thorough understanding of Inspection principles and deliverables
• Experience related to ROV and diving inspection activities
• Strong verbal and written communication skills.
• Confident in briefing Diving and ROV teams ensuring Inspection goals are achieved
• Proactive, diligent and results driven
• Resilient, adaptable and flexible in meeting company demands
• Embraces collaboration and committed to work in a Team

DOF's Safe the RITE way Framework

At DOF what we do is as important as the way we do business – our operations are safe, legal and ethical, everywhere we do business. The DOF team treat each other and our surroundings with RESPECT, INTEGRITY and strive for EXCELLENCE in all we do. All our employees are expected to have a drive for results and solve problems, but not without showing integrity and focusing on communication along the way.

Watch our DOF Values Inspiration Video here : https://youtu.be/VvQoX5rYPQw?si=KEIx3E1EH88f1KVQ

This is a great opportunity to work for DOF and gain more experience in Offshore Surveying!

• Modern fleet and state of the art vessels
• World class systems (ROV, diving, & Survey)
• Exposure to a wide variety of operational work scopes

BizCover who? 
You haven’t heard of us? 
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit 

So what? 
We are on the hunt for a Senior Insights Analyst. As a Senior Insights Analyst you will be taking the lead in partnering with key business functions whilst analysing and interpreting complex data to identify, measure and achieve positive value across BizCover's value chain. 

This will involve touching all the core functions, whether its partnering with marketing to optimize campaigns and target audiences, with product teams to find new markets and understand our insurers’ potential, or with the broker teams to find interesting ways to engage insurance experts, and more!

About the Team:

BizAnalytics is a trusted internal brand, and a trusted team.  We’re part of the wider Innovation and Growth team, and are jointly responsible for growth, and innovation!  Primarily, we’re about improving customer journeys at all stages of the insurance lifecycle, bringing a customer and product lens to BizCover’s decision making, to grow at scale in our Australian, and overseas, businesses.

We span the whole value chain, and a complete set of data skills, and drive value through insights, driving change, enabling better management decisions, and automating decisions with AI (and Machine Learning) live into our business.

The Role:

As a Senior Marketing & Digital Analyst you will lead the evolution of how we use data to drive outcomes in lead generation and engagement, sitting at the intersection of data science and customers’ digital journey enhancement. 

You’ll be working directly with the marketing team and digital team, bringing your expertise and knowledge in how we might improve our capability in realizing the opportunities in our (big) digital data to improve lead volumes, lead quality, and lead conversion. 

This is a role focused on using data we have already built, and will involve working across our growth functions, including partnering with: 

• Marketing to uplift our analytical support for campaigns and targeting 

• Digital and Customer Engagement teams to make sure we’re helping customers through their insurance journey as business-owners. 

• Tech teams to orchestrate and integrate model outputs into our platforms. 

Day to Day responsibilities:

• Lead the application of data modelling within marketing and digital domains to support actionable strategies. 

• Working with Marketing to optimise acquisition and conversion to key growth and value metrics such as Customer Lifetime Value, CAC, and market share. 

• Identify and customise customer segments to boost engagement and conversion and assist our marketing and digital teams with audience management & activation and journey design. 

• Enable rigorous A/B testing to optimize campaigns, landing pages and activation strategies, ensuring statistical validity and recommending improvements and opportunities. 

• Utilise advanced statistical methods and machine learning algorithms to analyse marketing and digital datasets, extracting valuable insights related to customers’ behaviour, preferences, individual journeys and trends. 

• Scaling our insights and marketing automation: Partner with Marketing & IT to integrate insights and models directly into our digital marketing processes, platforms and tools. 

What do I need to be successful?  (technical and inter-personal):

You are:

• Brave in taking initiative, trying new ideas, and demonstrating outcomes. 

• Always looking for a better, more efficient way of getting outcomes for customers, stakeholders and the team. 

• Bringing trust in insights through attention to detail and a meticulous approach to identifying patterns, trends, and anomalies in data. 

• Collaborative and flexible in a dynamic with cross-functional environment. 

• Someone who enjoys learning and discovering new things in data and trying new techniques.

You have: 

• Solid exposure to Digital Campaign management, including SEM and SEO, campaign creation, ad performance optimization, and what happens after the click. 

• A minimum of 4 years of experience working with large data sets, complex models and experience applying them to business problems. 

• 2 years of working with Marketing teams on Above-the-line digital lead acquisition. 

• Advanced proficiency in SQL and Python. 

• Experience with digital data sets including Google Analytics, as well as Paid Search & PPC data and platforms such as Google Ads, Bing Ads, Instagram, etc. 

• Bachelor’s or higher degree in an applied-statistics field (Business, Psychology, Finance/Actuarial, Business Analytics, etc.). 

• A strong documentation ethic with clear & concise business writing skills. 

Bonus points if you have any of:

• Practical experience with campaign bid strategy automation. 
• Insurance industry and product experience. 
• Exposure to marketing mix, segmentation, and multi touch attribution models 
• Visualization skills in PowerBI, Tableau or similar. 
• Demonstrated experience with experimental design, analysis, and reporting in a relevant discipline. 

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity. 

• Conduct essential KYC screenings and reviews for Moomoo members, cross-verifying data from diverse independent research sources by KYC procedures.
• Collaborate effectively with internal and external stakeholders while upholding awareness of AML/KYC regulatory requirements and compliance due diligence functions.
• Autonomously execute tasks while adhering to quality standards under leadership direction.
• Assist in issue resolution and communication under guidance from leadership.
• Resolve Moomoo member account issues, including a comprehensive documentation review for compliance fulfilment.
• Provide policy and procedures interpretation with key stakeholders & clients.
• Update forms as per local regulations and work closely with Compliance Operations to expedite documentation reviews and provide clarifications.
• Follow up with customers to ensure timely information submission.
• Ensure all tasks align with our policies and regulations.

• Bachelor's degree or equivalent with a focus in business, accounting or finance;
• 1-2 years of AML/CTF experience;
• Excellent verbal and written communication skills both in English & Chinese;
• Excellent digital literacy, including MS Office application knowledge and a broad understanding of securities and investments;
• Strong research and analytical skills and comfortable working under tight timelines;
• Works effectively and independently while being a team player;
• Willingness to work on a shift basis, including weekend shifts;
• Preferred, though not mandatory, possession of RG146 accreditations for general advice and securities. Full training and accreditation are available if required.

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for an experienced mid weight graphic designer to join our growing team.

Responsibilities

• Conceptualise, design & produce on-brand assets primarily across; EDMs, Websites, App, Social Media, Paid Media and Print Media.
• Deliver on-trend designs, come up with on-brand creative ideas and always be willing to push the boundaries with innovative designs.
• Work closely with the Creative Manager to execute product launch and brand campaign concepts.
• Edit video for campaign launches and social media content on a daily basis.
• Self-manage multiple projects simultaneously and ensure they are completed within deadlines.
• Work closely with PR and events team to concept and produce designs for small and large-scale events and activations.
• Monitoring competitor creatives, industry trends, user experience and creative best practices across the industry.
• Work in collaboration with departments to meet the ever-evolving needs of the business.
• Photo retouching and editing when required.

• Self-motivated, driven with confidence in their skill set
• Thrives in a fast-paced environment and has excellent time management skills
• Minimum 2-3 years of experience in similar role
• Qualification in Graphic Design or similar
• Advanced knowledge of Adobe creative suite
• Video editing experience across Premiere Pro (Final Cut or After Effects also highly favoured)
• Experience working across Paid Social Media
• Experience using Salesforce, Exponea, Klavyio or similar highly favoured
• Previous experience in Fashion or Beauty advantageous
• Experience and understanding of digital marketing best practices across all platforms

• Stunning new offices including onsite gym & kitchen stocked with lots of goodies
• Monthly clothing allowance + ongoing clothing discounts
• Fun events throughout the year
• Be apart of a fast growing business with opportunities for growth

About the role

The Full Stack Software Developer is responsible for programming the back-end and front-end systems that drive our platforms as well as using troubleshooting abilities to fulfill concept design and functionality. 

Essential Functions

•       Designing, coding, and debugging applications in various software languages

•       Perform analysis of software, code

•       Performance tuning, improvement, and balancing usability and automation of software

•       Support, maintain, and document software functionality

•       Integrate software with existing systems

•       Evaluate and identify new technologies for implementation

•       Maintain coding standards and compliance

•       Participate in daily standups with review and planning sessions

•       Must have strong oral, written, and interpersonal skills

•       Must be comfortable sharing solutions to challenging problems while continually looking for ways to improve

•       Must have the ability to multi-task and balance competing priorities

•       Must have strong analytical problem-solving skills

•       Bachelor’s Degree in Computer Science or equivalent experience

•       5+ years of experience working in a software development team

•       5+ years of experience in the design and implementation of modern web applications

•       Robust experience with distributed systems, concurrency, and scaling

•       Comprehensive knowledge of back-end and front-end systems

•       Proficiency in Azure, C#/.NET, SQL Server, Web APIs, Angular, Typescript, and JavaScript or other comparable languages

•       Comfortable communicating with a distributed team, working collaboratively, and sharing knowledge

•       Full lifecycle experience of at least one software development project

•       Understanding of automated testing and QA best practices

•       Familiar with Agile methodologies and processes

•       Knowledge of AngularJS, VB.Net, Bootstrap, JSON, MVC, jQuery, a plus.

• Access to a confidential and free EAP Service (Employee Assistance Program)
• Birthday Bonus Day – A day of paid leave for your birthday!
• Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
• Hotel Discounts for yourself, family + friends
• Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
• Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
• A flexible working environment
• A collaborative and supportive team-based environment
• Free yearly skin checks and flu vaccines
• Fair and transparent yearly performance and salary reviews

Our culture:

Life at HSI is underpinned by our key values:

#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.

#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work in progress, always striving to be better.

#GotYoutBack - We're a company that fosters collaboration, teamwork and innovation. We work exceptionally hard and celebrate our wins together

We have offices nationwide and support flexible working, so whilst candidates from Perth are preferred, Sydney, Brisbane and Melbourne will also be considered.

BizCover who? 
You haven’t heard of us? 
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit.

So what? 
We are on the hunt for a people focused and detail oriented individual to join our team as a P&C Coordinator in Sydney.

About the role: This role is essential in supporting the P&C team with administrative tasks. Ensuring the smooth operation of key HR functions which directly contributes to a positive employee experience and efficient workforce management and making it vital to the overall success and growth of our P&C efforts.

6 Months contract, 3 days/week in office

Key responsibilities:

• Maintain accurate and up-to-date employee records and HR databases. 

• Prepare and process HR documents, such as employment contracts, onboarding paperwork, and exit checklists. 

• Be the go-to person for any HR-related queries. 
• Assist with onboarding process by preparing material, coordinating onboarding sessions, and ensuring a seamless transition for new hires. 
• Serve as the first point of contact for HR-related inquiries, escalating complex issues when necessary. 

• Support the implementation of company policies and procedures. 

• Assist in managing employee engagement initiatives and recognition programs. 
• Ensure compliance with employment laws and company policies. 
• Assist in preparing HR reports as required.  

• Maintain confidentiality of sensitive employee information. 
• Coordinate training sessions and maintain records of employee development programs. 

• Support the rollout of HR initiatives, such as performance management cycles or diversity programs. 

Qualifications: 

 Education & Experience 

• Bachelor's degree in human resources, Business Administration, or a related field (preferred though not essential). 

• 1–3 years of experience in an HR support or administrative role. 

Skills & Competencies:

• Strong organizational skills and attention to detail. 

• Excellent communication and interpersonal skills. 

• Proficiency in HRIS systems and Microsoft Office Suite (Word, Excel, Outlook). 

• Ability to handle sensitive information with professionalism and confidentiality. 

• Familiarity with employment laws and HR best practices.

• Opportunities for career growth and development.
• A collaborative, supportive work environment.
• Business Casual dress code

What Kind of Person Works Well in our Company:  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are – 
Customer Fanatics - noun:  a person who delivers a first class customer experience every time 
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business 
Finishers - noun:   a person you can trust to get it done 
Advancer - noun:  a person who always wants do better

Would you like to make a meaningful impact in just 2-6 hours a week?

The Educational Equality Institute (TEEI) is seeking compassionate and committed Volunteer Online English Teachers to join our Structured Language Program. In this role, you will provide crucial language support to those who need it most, helping Ukrainian students build essential English skills as they rebuild their lives.

In this position, you will:

• Host interactive, online English classes 2-3 times per week for a duration of 2-3 months.
• Use TEEI-provided resources or your own teaching materials to create tailored, effective lesson plans.
• Create an engaging virtual classroom environment that fosters confidence and learning.
• Track student progress and provide feedback to support their development.
• Work collaboratively with TEEI’s education team to enhance the overall learning experience.

We're on the lookout for awesome individuals who:

• Are fluent in English (additional knowledge of Ukrainian or Russian is a plus, but not necessary).
• Have prior teaching or tutoring experience (preferred but not mandatory).
• Are comfortable using virtual platforms and online teaching tools.
• Possess strong interpersonal skills, patience, and adaptability.
• Can commit 2-6 hours per week for the program’s duration of 2-3 months.

Flexible Volunteering: Choose class schedules that work best for you.

Support and Training: Access a range of teaching materials and guidance from TEEI’s team.

A Global Community: Connect with a network of like-minded volunteers and learners.

Recognition: Receive a certificate of service upon completing the program.

Personal Fulfillment: Make a lasting impact by helping others build skills and confidence through language learning.

Job Description:

The Operations Associate will manage day-to-day operations, including overseeing the settlement process, monitoring operational risks, and contributing to the Operations team of our Australian business. Key responsibilities include:

• Oversight of daily securities settlement and remittance operations, encompassing FX, stock/option settlement to ensure the accurate and timely execution of all instructions.
• Facilitating client shares transfer process.
• Managing Corporate Actions, both domestically and internationally.
• Vigilantly monitoring operational and risk metrics, promptly escalating potential issues or anomalies.
• Collaborating with customer service and marketing teams to enhance customer experiences.
• Skilfully managing liquidity and minimizing risk in coordination with the finance team.
• Identifying and implementing initiatives to enhance operational processes and reduce risk.
• Close collaboration with compliance teams to maintain a robust AML and KYC program.
• Testing controls to guarantee customers receive exceptional execution quality with venues.
• Formulating, reviewing, and enhancing operational procedures and workflows in response to regulatory changes and business conditions.
• Daily reconciliation of client/exchange/broker trades/option and positions, along with preparation of daily funding requirements.
• Liaising with clients and counterparties to address settlement issues and resolve discrepancies.
• Active participation in projects and implementation of new business/system enhancements.
• Planning and executing system User Acceptance Testing (UAT).

• Minimum 1~2 years of experience in Operations/Settlement/Remittance gained in financial or brokerage firms, or crypto related context is highly desired;
• Degree holder in Finance, Accounting or related disciplines:
• Sound knowledge of the relevant rules and regulations of ASIC and AUSTRAC;
• Self-motivated, with a good analytical mindset and ability to work under pressure;
• Excellent presentation and problem solving skills;
• Good command of written and spoken English and Chinese is a plus;
• Proficient in Excel, Access and Microsoft Office Suite.

We're looking for Job Coaches and In-Work Support Consultants in South Tamworth and Surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: South Tamworth NSW 2150, Australia
When; Wednesday, 22nd January at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

Join the ShiftCare Revolution: We are hiring a Sales Development Representative!

Are you ready to catapult your career to new heights? ShiftCare, the trailblazing software provider, is on the lookout for a dynamic Sales Development Representative to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we're dedicated to transforming the way care is delivered, and we want you to be a part of this exciting journey.

The Opportunity:

As a Sales Development Representative at ShiftCare, you'll be at the forefront of our growth, engaging with small to mid-size companies across the ANZ region.

Your mission? Qualify the ShiftCare value proposition to inbound leads via phone, email, and live chat, both booking demos for our Account Executive team and closing sales yourself. You'll also collaborate on outbound campaigns with our Marketing team, making a direct impact on our expansion.

What You'll Do:

• Build Relationships: Forge connections with prospects and tap into existing customer relationships to drive new business growth.
• Inspire Adoption: Motivate potential customers to embrace ShiftCare, highlighting the value of our premium plans.
• Engage and Connect: Seamlessly interact with inbound leads and initiate connections with cold leads at small and mid-sized companies.
• Collaborate: Work closely with a dynamic team, executing our sales strategy amidst exciting enhancements and new product releases.
• Innovate: Bring your ideas, strategies, and creative thinking to advance our company’s values, unique culture, and vision for the future.

What We’re Looking For:

• Excellence Advocates: Individuals dedicated to achieving personal and professional goals, always seeking new ways to improve and excel.
• Lifelong Learners: Curious minds with an innate desire to learn and grow, both professionally and personally.
• Critical Thinkers: Logical problem solvers who think on their feet, helping customers overcome challenges.
• Coachable Minds: Humble individuals who translate feedback into action, adapting and evolving in the fast-paced world of sales.
• Inspiring Communicators: Concise communicators who motivate customers to take action and achieve growth.

• SaaS Savvy: Experience in SaaS or B2B product-led companies
• Sales experience: 2 years experience in a similar Sales Development Representative role
• Pipeline Architects: Ability to build and maintain an accurate lead pipeline independently.
• Time Management Masters: Excellent time management skills with a keen attention to detail.
• Goal-Oriented: A sharp focus on goals and a belief that daily, weekly, and monthly activities lead to success.
• Team Player: Ability to work independently and collaboratively in a supportive team environment.

Why join Shiftcare?

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Join Australia's fastest growing education franchisor. We offer personalised English and Math tutoring services on a membership model, for K-12 students. We believe in the power of motivating students which has yielded exceptional results across all our students! Join our HQ as an onboarding + Growth Assistant to support franchise partners!

ROLE

• Franchise Partner Onboarding: Guide new franchise partners through the onboarding process, providing comprehensive support and training to ensure a successful start.
• Documentation and Compliance: Oversee the completion of all necessary documentation and compliance requirements during the onboarding phase.
• Training Coordination: Coordinate and conduct training sessions for new franchise partners, covering operational processes, tutoring methodologies, and business strategies.
• Relationship Management: Build and maintain strong relationships with franchise partners, serving as a primary point of contact for all onboarding-related inquiries.
• Process Improvement: Identify opportunities for streamlining and enhancing the onboarding process, collaborating with cross-functional teams to implement improvements.
• Performance Monitoring: Monitor the performance of newly onboarded franchise partners and provide ongoing support to address any challenges or concerns.
• Attending Meetings: Attend regular online and face-to-face meetings with franchise partners and provide business coaching!
• Feedback: Provide feedback to HQ on ways to improve business operations and systems
• Ensure Consistency: Follow franchise brand and operational guidelines to ensure that the franchise is consistent=

WHO IS THIS FOR

• Someone who lives in Sydney with experience in franchise and business coaching.
• Someone who has a car and licence to travel to multiple sites across Sydney.
• Open to university students studying Business, Management, or related degree.

Include your resume and relevant experience.

APPLY NOW
If you are passionate about business and have the skills to successfully onboard and support our new franchise partners, we encourage you to apply for the Onboarding Manager position at Success Tutoring. Join us in our mission to make a positive impact on students' lives through quality tutoring services. Apply today!

• Drivers License.

• Free Drinks & Snacks.

Join Australia's fastest growing education franchisor. We offer personalised English and Math tutoring services on a membership model, for K-12 students. We believe in the power of motivating students which has yielded exceptional results across all our students! Join our HQ as an onboarding + Growth Assistant to support franchise partners!

ROLE

• Franchise Partner Onboarding: Guide new franchise partners through the onboarding process, providing comprehensive support and training to ensure a successful start.
• Documentation and Compliance: Oversee the completion of all necessary documentation and compliance requirements during the onboarding phase.
• Training Coordination: Coordinate and conduct training sessions for new franchise partners, covering operational processes, tutoring methodologies, and business strategies.
• Relationship Management: Build and maintain strong relationships with franchise partners, serving as a primary point of contact for all onboarding-related inquiries.
• Process Improvement: Identify opportunities for streamlining and enhancing the onboarding process, collaborating with cross-functional teams to implement improvements.
• Performance Monitoring: Monitor the performance of newly onboarded franchise partners and provide ongoing support to address any challenges or concerns.
• Attending Meetings: Attend regular online and face-to-face meetings with franchise partners and provide business coaching!
• Feedback: Provide feedback to HQ on ways to improve business operations and systems
• Ensure Consistency: Follow franchise brand and operational guidelines to ensure that the franchise is consistent=

WHO IS THIS FOR

• Someone who lives in Sydney with experience in franchise and business coaching.
• Someone who has a car and licence to travel to multiple sites across Sydney.
• Open to university students studying Business, Management, or related degree.

Include your resume and relevant experience.

APPLY NOW
If you are passionate about business and have the skills to successfully onboard and support our new franchise partners, we encourage you to apply for the Onboarding Manager position at Success Tutoring. Join us in our mission to make a positive impact on students' lives through quality tutoring services. Apply today!

• Drivers License.

• Free Drinks & Snacks.

The role:

In this newly created role, you will spearhead and lead our acquisition focus in the ANZ market for our industry leading Transport Management System (TMS). 

Established over 18 years ago in the Australian market, TransVirtual is a fully integrated platform connecting agents, carriers, and logistic businesses all over the globe. Its strength is in its simplicity and scalability, as well its ability to integrate multiple carriers for a full 360-degree view of your logistics business.   

This role is of strategic importance to open pathways to introduce our technology with transport and logistics companies all over ANZ. You will have a background in sourcing new business opportunities be it over the phone and face to face; and have extensive experience with negotiating high level deals that may be complex in structure.

Having knowledge of the logistics industry will be a huge benefit, but most importantly your ability to understand quicky the relationships and connections to unlock deals will be paramount. Because of the nature of these partnership opportunities, networking, connecting with key decision makers and having a presence online and in person at key events will play an important role in your success.  

In support, we have a resourceful and dedicated team with decades of experience in the logistics space. As we are making in-roads into this market, this role represents a unique opportunity to make your mark and help grow this exciting technology abroad.    

Your key stakeholders will be our Head of Sales and General Manager. 

Why you will love this role:

• Become a sales leader in a brand-new market: We have a robust plan to expand further in the ANZ market, to connect our platform to businesses in the ANZ market. Get in the door early to grow within the ranks of a fast paced and growing organization.   
• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience.  
• Drive your initiatives to success: a large part of this role will you bringing your own ideas and experiences to meet the needs of our acquisition targets. As a business we thrive on everyone’s initiative to grow the business. 
• The team is built on accountability and trust: we have built our foundations on a Charter of Culture to support the team to meet milestones, drive to better performance and have open and honest communication…. always
• Friendly, remote team: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 4+ years’ experience in a business development role. 
• Adept at sourcing and following up opportunities to meet sales targets.
• Excellent communication and negotiation skills
• Experience in managing a contact pipeline – CRM updates (we use HubSpot)
• Networking experience to connect with business owners and managers. 
• A proven talent for opening doors and negotiating strategic deals.
• Ability to think and act fast as directions change to meet sales quota 
  
  

Desired Skills:

• Marketing university degree or equivalent – maturity in your thinking is what we are after
• Understanding/experience of the logistics sector / SaaS businesses
• Excellent communication and negotiation skills – find and close deals.
• Ability to connect with a range of customers and finding key buying habits of prospects
• Great team player who understands the importance of working together to meet a common goal.

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!

The role:

In this newly created role, you will drive our acquisition focus in the Australian and New Zealand market for our industry leading Transport Management System (TMS). It is focussed on primarily new business development, with a focus on spending time across ANZ visiting prospects to boost engagement by establishing relationships.

Established over 18 years ago, Transvirtual is a fully integrated platform connecting agents, carriers, and logistic businesses all over the globe. Its strength is in its simplicity and scalability, as well its ability to integrate multiple carriers for a full 360-degree view of your logistics business.   

This role is of strategic importance to open pathways to introduce our technology with transport and logistics companies across Australia and New Zealand. You will have a background in sourcing new business opportunities be it over the phone and face to face; and have extensive experience with negotiating high level deals that may be complex in structure. As a business development leader, it is expected you will be relentless on the phone, building a pipeline of opportunity to see clients in person to secure their business.

Having knowledge of the logistics industry will be a huge benefit, but most importantly your ability to understand quicky the relationships and connections to unlock deals will be paramount..  

In support of your efforts, we have a resourceful and dedicated team with decades of experience in the logistics space. As we are making in-roads into this market, this role represents a unique opportunity to make your mark.    

Your key stakeholders will be our Head of Sales and General Manager.

Why you will love this role:

• Become a sales leader in a growing market: We have a growing list of customers in the Australian and New Zealand markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly.
• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience.  
• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to meet the needs of our acquisition targets. As a business we thrive on everyone’s initiative to grow the business.
• The team is built on accountability and trust: we have built our foundations on a ‘Charter of Culture’ to support the team to meet milestones, drive to better performance and have open and honest communication…. always
• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 4+ years’ experience in a business development role.
• Adept at sourcing and following up opportunities to meet sales targets.
• Excellent communication and negotiation skills
• Experience in managing a contact pipeline – CRM updates (we use HubSpot)
• Networking experience to connect with business owners and managers.
• A proven talent for opening doors and negotiating strategic deals.
• Ability to think and act fast as directions change to meet sales quota
  
  

Desired Skills:

• Marketing university degree or equivalent – maturity in your thinking is what we are after
• Understanding/experience of the logistics sector / SaaS businesses
• Excellent communication and negotiation skills – find and close deals.
• Ability to connect with a range of customers and find key buying habits of prospects.
• Great team player who understands the importance of working together to meet a common goal.

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!

Who are we?

ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of company’s (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care providers to deliver exceptional care while growing their businesses with ease.

We are seeking a Junior Customer Success Manager to join our growing team in Australia. This role is perfect for someone who thrives on driving sales growth, identifying expansion opportunities, and delivering measurable customer outcomes. If you’re focused on maximising revenue potential and contributing directly to business growth, we want to hear from you.

Responsibilities

• The primary focus of this role is to drive customer revenue growth by generating expansion opportunities.
• Be accountable for customer retention and proactively mitigate churn risks.
• Take ownership of key accounts that require high-touch engagement.
• Identify and explore opportunities to upsell and expand the usage of new features.
• Monitor customer health and proactively address risks with mitigation plans.
• Collaborate with internal ShiftCare teams to support product adoption and successful renewals.
• Effectively resolve customer questions which may include product training sessions.
• Share best practices with colleagues to continuously improve processes and outcomes.

Who are you?

• 3+ years of experience in customer success or client-focused account management, preferably within a SaaS business.
• Strong commercial acumen to create outcomes that balance business goals with customer needs.
• A strong track record of meeting and exceeding customer revenue and retention targets.
• Exceptional written and verbal communication skills, including presenting strategies and solutions effectively.
• Solid understanding of business operations, with strengths in sales, problem-solving, and issue resolution.
• Highly organised, detail-oriented, and skilled at prioritising tasks to deliver results.
• Self-motivated, confident, and a collaborative team player.
• Adaptable and capable of thriving in a fast-paced, dynamic environment.
• A demonstrated desire to learn and continuously improve.
• Experience with SaaS platforms or familiarity with care services is a significant advantage.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Are you ready to kick start your retail career? Join our Employer of choice, award winning retail team as a casual Junior Store Assistant at ALDI, where opportunities are endless!

At ALDI we do supermarkets a bit differently. With us, you’ll receive all the training you need to become a retail superstar and gain the confidence to set you up for success - now and into the future. Be part of a diverse and inclusive team that support one another in achieving our shared purpose - for our customers to live richer lives for less.

Junior Store Assistants are the backbone of our retail stores and keep our stores running by:

• Assisting customers with finding their favourite products on the shop floor with a smile
• Keeping our aisles organised, clean and looking fabulous  
• Back of store duties including unloading and unpacking stock, keeping our shelves full so our customers can find their favourites!

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Brand Marketing Manager for frank green, you’ll take the lead in shaping the way our brand connects with customers. You’ll oversee end-to-end campaign planning, brand positioning, and media engagement while aligning key stakeholders to deliver meaningful marketing initiatives.

This role will immerse you in the dynamic world of sustainability-focused products, where you’ll manage brand and competitor analyses, coordinate with external partners, and ensure campaigns deliver measurable results. With the potential to transition into a permanent role and explore opportunities internationally, this is a chance to grow your career with a globally recognised brand.

Your Day to Day

• Develop and maintain an integrated marketing calendar that aligns brand priorities across all channels.
• Lead weekly cross-functional WIP meetings to ensure alignment on campaign timelines and execution.
• Partner with internal teams (creative, digital, e-commerce) to deliver cohesive, high-impact campaigns.
• Conduct brand and competitor analyses to inform marketing strategies and identify growth opportunities.
• Collaborate with media, influencers, and brand partners to amplify campaign reach and impact.
• Track campaign performance, analyse data, and generate insights to optimise future initiatives.
• Draft and manage detailed marketing briefs for internal teams and external agencies.
• Ensure all campaigns align with frank green’s brand positioning and sustainability ethos.

What You Need

• 3-5 years in a marketing management role, ideally within lifestyle, consumer goods, or sustainability-focused brands.
• Demonstrated success in leading cross-functional teams and managing multiple stakeholders.
• Comprehensive understanding of integrated campaign planning, including the ability to develop and manage marketing calendars.
• Proficiency in briefing and tracking marketing activities, ensuring campaigns align with overall brand strategy.
• Expertise in brand positioning and competitor analysis, using insights to drive growth and differentiation.
• Excellent analytical skills for evaluating campaign performance, generating insights, and making data-driven decisions.
• Exceptional communication skills, both written and verbal, to effectively align internal teams and external stakeholders.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Senior e-Commerce Specialist, you’ll play a critical role in helping to shape and execute the strategy behind our online sales channels. From managing our Shopify Plus platform to driving data-driven decisions, this role combines technical expertise, strategic planning, and hands-on execution to deliver a seamless shopping experience and boost revenue growth.

Collaborating across teams like Marketing, Supply Chain, and Customer Experience, you’ll ensure our digital presence is aligned with broader business goals. This is a fast-paced role perfect for someone who thrives in a dynamic environment, with a passion for innovation and measurable results.

Your Day to Day

• Manage the Shopify Plus platform, including product uploads, pricing updates, and issue resolution.
• Enhance user experience (UX) through website updates to boost conversion rates and sales.
• Analyse performance metrics like traffic and conversion rates using Google Analytics, providing actionable insights.
• Collaborate with marketing to align ecommerce with SEM, SEO, email, and social strategies.
• Coordinate with supply chain teams to maintain accurate inventory levels and minimise disruptions.
• Conduct A/B testing to optimise design, content, and sales strategies.
• Stay ahead of global e-commerce trends, integrating innovations into our digital strategy.
• Ensure compliance with data privacy regulations and maintain robust site security.

What You Need

• Advanced knowledge of Shopify Plus, with hands-on experience.
• Strong understanding of SEM, SEO, and e-commerce marketing strategies.
• Skilled in analysing metrics and translating them into actionable strategies.
• Familiarity with HTML, CSS, and e-commerce integrations.
• Proven ability to lead complex projects on time and within budget.
• Exceptional communication and teamwork skills across departments.
• Up to date with global e-commerce trends and UX best practices.
• Experience managing product listings, promotions, and updates.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

Are you ready to kick start your retail career? Join our Employer of choice, award winning retail team as a casual Junior Store Assistant at ALDI, where opportunities are endless!

At ALDI we do supermarkets a bit differently. With us, you’ll receive all the training you need to become a retail superstar and gain the confidence to set you up for success - now and into the future. Be part of a diverse and inclusive team that support one another in achieving our shared purpose - for our customers to live richer lives for less.

Junior Store Assistants are the backbone of our retail stores and keep our stores running by:

• Assisting customers with finding their favourite products on the shop floor with a smile
• Keeping our aisles organised, clean and looking fabulous  
• Back of store duties including unloading and unpacking stock, keeping our shelves full so our customers can find their favourites!

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Digital & Online Marketplaces Director, you’ll be responsible for shaping and executing our digital strategy to elevate both customer acquisition and retention. You’ll oversee all digital, e-commerce, and website initiatives, making data-driven decisions that enhance our brand’s digital presence and boost conversions. With a focus on creating a seamless and engaging user experience, you’ll manage key areas, including our loyalty program, media buying, and the performance of online marketplaces like Amazon.

In this role, you’ll work closely with a talented cross-functional team to deliver impactful campaigns across multiple digital channels, ensuring alignment with business objectives. You’ll also lead, mentor, and grow our digital marketing team, fostering a collaborative and innovative environment that keeps us at the forefront of digital trends.

Your Day to Day

• Develop and lead digital strategies across e-commerce, paid search, social media, display, SEO, email marketing, and loyalty programs.
• Oversee website and e-commerce platform performance, optimising for user experience, engagement, and conversions.
• Manage the loyalty program to drive customer retention, engagement, and lifetime value.
• Lead data analysis and reporting across platforms, using insights to drive campaign and e-commerce performance.
• Implement SEO and CRO strategies to increase organic traffic and improve conversion rates.
• Manage the digital marketing budget, allocating resources effectively to maximise ROI.
• Oversee media buying across radio, OOH, and digital networks to ensure brand visibility and reach.
• Lead and support a high-performing digital team with mentorship and development opportunities.
• Manage online marketplaces, ensuring consistent branding and growth on platforms like Amazon.

What You Need

• Proven experience in digital marketing, e-commerce, and website management.
• Strong technical knowledge of e-commerce platforms, CMS, and digital marketing tools (e.g., Google Analytics, SEO tools, CRM).
• Expertise in loyalty programs and retention strategies.
• Analytical skills to interpret data and enhance digital campaigns.
• Experience leading cross-functional teams and managing complex digital projects.
• Knowledge of SEO, paid media, email marketing, and media buying.
• Familiarity with marketplaces like Amazon and strong technical understanding of e-commerce platforms.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?  

So much! Check out some of the benefits below:  

• Fair pay in line with the Fast-Food Industry Award
• Flexible rosters and employment stability 
• Free and comfortable GYG uniforms and exclusive merch 
• Heavily discounted GYG meals 
• Comprehensive training and support to set you up for success 
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Team building activities and regular crew competitions 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility of owning your own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have: 

• Leadership or supervisory experience in a fast-paced environment 
• A track record of providing outstanding customer service 
• Completed or willingness to complete Food Safety Supervisor certificate 
• Completed or willingness to undertake Responsible Service of Alcohol course 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

Three Trader is seeking a talented and creative Web Developer to join our dynamic team. As a leading player in the trading technology sector, we strive to create innovative and user-friendly web applications that meet the needs of our clients. In this role, you will be a key contributor to the development and maintenance of our web platforms, working closely with designers, product managers, and other developers to deliver high-quality solutions. The ideal candidate should possess a strong understanding of web technologies and a passion for coding and problem-solving. You will have the opportunity to work on diverse projects, utilizing the latest tools and practices in web development. This role offers a collaborative environment where your ideas will be valued, and you will be encouraged to take ownership of your work. If you have a desire to make an impact through your web development skills and are excited about the opportunity to grow with a company at the forefront of the trading industry, we invite you to apply. Join us at Three Trader, where your skills and creativity will play a vital role in shaping the future of trading technology.

Responsibilities

Design and Functionality:

• Conceptualize and design key web elements to ensure seamless functionality and alignment with user needs.
• Collaborate with cross-functional teams to translate business requirements into engaging web features.

Development and Maintenance:

• Assist in the development and build of key web components across the company website.
• Troubleshoot and resolve technical issues arising during day-to-day website maintenance。

Optimization and User Experience:

• Continuously analyze website performance to identify opportunities for improvement.
• Implement changes to optimize usability, accessibility, and user engagement based on UX principles and data-driven insights.

Testing and Quality Assurance:

• Conduct thorough testing of web elements to ensure they function as intended.
• Maintain consistency in design and performance across devices and browsers.

• Bachelor's degree in Computer Science or a related field.
• Proven experience as a Web Developer or similar role.
• Strong proficiency in HTML, CSS, and JavaScript.
• Experience with front-end frameworks such as React, Angular, or Vue.js.
• Familiarity with back-end programming languages such as PHP, Python, or Node.js.
• Understanding of database management systems and SQL.
• Excellent problem-solving skills and attention to detail.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Director, Support (Health) at Civica

In this senior leadership role, you will oversee the support teams, processes, and technology that serve the customers and products within your division. Reporting directly to the divisional Executive Director and Head of Support, you will lead a team of support professionals while collaborating with leaders across Service, Development, Product, and Central Functions.

The position requires strategic thinking, strong problem-solving skills, and extensive stakeholder management experience, with the ability to thrive in a fast-paced environment. You will plan, budget, and coordinate the performance of the division’s support function to consistently meet customer satisfaction and operational support targets.

Staying up-to-date with evolving technology and supported products, you will recruit and develop a high-performing support team, fostering career growth and skills development. Your role involves leading and motivating the team to deliver support excellence and achieve high business outcomes.

You will define, manage, and report on KPIs for support activities, leveraging data analysis to identify efficiencies and areas for improvement. A champion of continuous process improvement and innovation, you will drive enhancements in support KPIs, contributing to increased customer satisfaction, retention, and referenceability.

Collaborating with other support leads across the organization, you will share and refine support best practices, ensuring the delivery of exceptional results across the board. This is a unique opportunity to make a significant impact by shaping the future of support excellence in your division.

Requirements

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.