As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

• You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

You are hungry for success, and love the challenge involved in winning business. You will have a proven track record of achievement in sales, preferably in the hospitality and/or tourism industry, and will impress us with your demonstrated ability to transform strong rapport with clients into solid business. Your sales flair will be complemented by strong time-management, reporting, computer and administrative skills.

This position is responsible for developing sales initiatives and strategies to achieve sales goals and enhance productivity and profits within the Conference & Events (C&E) sectors.  They will lead the team to explore new business opportunities whilst maintaining good relationships with established clients.

Do work that matters:

We are seeking a dynamic and experience Senior Agility Coach to join our team. As a Senior Agile Coach, you will play a pivotal role in shaping the coaching culture within our organisation and driving impactful results across the Group. This will entail working across departments developing leaders and extending agility across the Group to enable the vision and strategic goals for the Commonwealth Bank.

Staff Software Engineer (Lead Fullstack .Net Developer)

• You are passionate, driven, flexible and collaborative

• We are high performing engineers pushing the boundaries of software engineering

• Together we will build tomorrow’s bank today, using world-leading technology and innovation

Do work that matters

CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.  

Business Banking Technology has a vision of becoming Australia’s leading digital business bank, empowering businesses and people to succeed with tomorrow’s technology. We work hand-in-hand with our business colleagues to solve problems with customer centricity and technical innovation, cultivating a world-class empowered team who build technology solutions for the future.

See yourself in our team

As a Staff Software engineer, you will be part of a squad within the Highvalue and International Payments crew. You will be working with engineers on uplifting business capabilities and modernise our tech stack. We offer regular opportunities to work on some of the finest IT systems in Australia, as well as opportunity to develop careers across different functions and teams within the wider Bank. 

You'll be hands-on coding and be responsible for shaping the evolution of this system by designing and developing micro services, data access layers, REST API(s), and writing integration services for third-party API consumption, manage risk with safe deployments and automated testing, as well as learning more about back-end engineering. You'll also be invited to join our regular engineering guilds and provide technical guidance to the junior members of the team.

We’re interested in hearing from people who

• Are passionate about building developing and deploying high quality software solutions.

• Can own and develop technical strategy and guidance, overseeing medium to complex engineering initiatives.

• Can utilise strong understanding of core business and technical strategies to deliver best business outcomes through technology.

• Can provide thought leadership across projects and delivery teams.

• Can take responsibility for nominated technical assets related to areas of expertise including roadmaps and technical direction.

• Have the ability to collaborate, present ideas, perform reviews and mentor other junior engineers.

Tech Skills

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team:

• Hands-on experience in developing backend applications using C# .NET Core, ASP.NET, MVC, REST APIs and WebAPI

• Demonstrated knowledge of micro services and REST API Integration

• Ability to create database designs and database programming for both relational and NoSQL databases (e.g. MSSQL, Oracle, Aurora)

• Modern Javascript frameworks (React) and Scripting languages – Javascript, Typescript, HTML/CSS, JQuery.

• Source code control, build and deployment tools (CI/CD) – GitHub, TeamCity, Octopus deploy.

• Cloud Experience on AWS (CloudFormation, Code Pipeline etc.) or Azure DevOps.

• Experience with event driven architecture and kafka.

• Understanding of monitoring tools like splunk, AppDynamics, Grafana.

• Build and hosting technologies (e.g., Kubernetes, Docker) – Desirable

• Be able to support and resolve issues in tech stacks that run in .NET webservices.

• Knowledge of security best practices and principles.

Working with us

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you then we would love to hear from you. Apply today!

Please note: This is a Full Time opportunity and will require travel between Airlie Beach and Bowen.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist Relief supporting Airlie Beach and Bowen area you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

20 hours per week:

• Monday 9.15am – 1.15pm

• Tuesday 9.15am – 1.15pm

• Wednesday 9.15am – 1.15pm

• Thursday 9.15am – 1.15pm

• Friday 9.15am – 1.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Charlton Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

You will be joining one of our Multi-Channel Branches!  
 

What is a Multi-Channel Branch?
 

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers 

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank

• You are a Chief SRE who’s passionate about improving the reliability and operability of mission-critical services

• We are solving the biggest puzzles in the Australian financial services industry  

• Together we’ll build tomorrow's bank, using world-leading engineering, technology & innovation  

Do work that matters

We’re accelerating our digital strategy with an ambition to provide customers with one of the best digital experiences of any company globally. Site Reliability Engineering (SRE) is key to us achieving this goal. As part of the team, You’ll ensure that our systems maintain the highest standards of reliability for our customers, which enables seamless execution of our award-winning banking apps.

See yourself in our team

Be part of a team excelling in DevOps automation, where we’re continuously modernising both our infrastructure and software stacks using cutting-edge tools and technologies.

You’ll thrive in a continuous iterative learning environment that’s constantly uplifting our customer’s experiences.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

As a Chief Engineer in our SRE team, you’ll be a technical leader driving through leadership, designing and implementing largve scale solutions, as well as influencing and engaging the Organisation’s senior stakeholders on modern best practices for improving reliability through the DevOps lifecycle.

• As a matured Big Thinker, you’ll work closely with senior leaders on the strategic development of the SRE practice.

• Creating, developing, installing and implementing tools required to support the operational management (including security) of software applications and systems

• Testing, debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols, guidelines and quality standards to ensure programs and applications including technical security controls perform to specification

• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods, and using software engineering to develop scalable and sustainable improvements

• Partner with product and engineering stakeholders at all the different levels to influence and educate our awesome builder and operational teams on SRE philosophy, principles, practices, and benefits from Engineer to EGM Levels

• Be an ambassador for modern engineering and reliability practices, sharing information and supporting others in their learning, and building strong and energetic team cultures.

• Take great delight in designing, building, and delivering infrastructure, code, or services to improve the availability, scalability, latency, and efficiency of our internal or customer-facing services

• You’ll enjoy every opportunity to perform deep dives into both systemic and latent reliability issues; partnering with software and systems engineers across the organization to produce and roll out fixes.

• Provide leadership to mentor other SREs, sharing your best practices and hard-earned learnings for tackling issues across the entire stack; hardware, software, application, and network

We are interested in hearing from people who have extensive experience in:

• A Chief-Level Software Engineering role, partnering with senior stakeholders and leading a culture of data-driven reliability, monitoring and automation aligned to SRE principles

• Designing, developing, testing and supporting applications and systems

• Managing and scaling distributed systems in a public, private or hybrid cloud environment

• Creating and developing tools required to support the operational management (including security) of software applications and systems

• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods, and using software engineering to develop scalable and sustainable improvements

• High-volume or critical production service environment.

• Designing, developing and releasing code in one or more languages like Go, Python, .Net, or Java. · Previous SRE or DevOps experience

Tech skills    

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;   

• 10+ years in software engineering, expert in at least one Programming language (e.g., Golang, Python)

• Strong experience with modern software development practices using tools such as git for source control, and CI/CD tools such as TeamCity, Jenkins, Octopus Deploy or similar; Strong public cloud experience in AWS , GCP or Azure

• Experience leading teams of engineers driving outcomes using observability tools such as Prometheus, Grafana, AWS CloudWatch, Splunk, AppDynamics,

• Extensive and in-depth knowledge of Linux internals, networking, containers, and troubleshooting

• Experience in applying SRE Practices in large organisations and excellent Communication and Problem-Solving skills

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.   

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.  

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  

If this sounds like the role for you then we would love to hear from you. Apply today!

• You are passionate about helping customers turn their financial dreams into reality

• We are a customer and community focused network of branch colleagues

• Together we can create brilliant customer experiences that matter

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

You will be joining one of our new Multi-Channel Branches!

In addition to the below, as a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).

• Part Time 22.75 hours based in Moruya Branch

• Monday: 9.00am - 4.00pm

• Tuesday: 9.30am - 1.30pm

• Thursday: 9.00am - 4.00pm

• Friday: 9.00am - 4.00pm

See yourself in our team 

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters 

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.  

More specifically you will:  

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options  
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied  
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  
• Perform interviews and process applications for personal loans, credit cards and associated products  
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist  
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions  
• Engage with customers by participating in community events and fundraising activities  
• Look out for the safety and wellbeing of your team  
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement  

We’re interested in hearing from people who   

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do 
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs 
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.   

If this sounds like the role for you then we would love to hear from you. Apply today!    

“At CommBank we are proud to support flexibility, let’s discuss what this means for you”.

The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs.

Human Resources (HR) is committed to creating a workplace where our people can deliver on our purpose, bring out the best in each other, and achieve their potential. Working in an agile Crew construct we’re focused on creating a better day at work for our people – Everyday – through HR innovation across platforms, processes and channels, delivering easy-to-use solutions that help our people and support the Group meet our regulatory obligations. Most importantly we aim to give people time back so they can focus on what’s really important – obsessing over our customers.

See yourself in our team.

The Group Finance team provides financial support, insights and advice to the CEO, CFO, Executive Leadership Team and Board including the Group Results presentation and Annual report. We support the Group’s strategy of building tomorrow’s bank today for our customers, through a focus on three key priorities of trust, resilience and capital generation.

Functions include:

• Finance Data Provisioning & Enrichment
• Group Treasury Finance
• Financial Reporting & Analysis
• Group Tax
• Program Management Office and Investment Oversight
• Capital & Regulatory Reporting Change
• Regulatory & Statutory reporting

The Capital & Regulatory Reporting Crew are responsible for:

1. Providing accurate enriched data to downstream users;

2. Providing capital and reporting guidance; and

3. Overseeing the delivery of all capital and reporting changes. This includes ensuring that capital and regulatory reporting is correctly updated to reflect any new product offerings, all upstream system upgrades and enhancements are catered for, updated risk modelling outcomes are reflected; and building out enhancements to internal reporting.

The outputs of the Crew flow into the annual report, investor relations presentations and Pillar 3 documents as well as a large number of regulatory reports submitted to APRA. The data that is generated by the Crews is used across multiple stakeholders across Finance, Risk and Business.

Do work that matters.

This role will report directly to the Crew Lead of the Capital & Regulatory Reporting Crew.

• Define the Squad’s vision, goals and roadmap, aligned with the Crew’s objectives and purpose;
• Build and prioritise the Squad’s backlog on a fortnightly, quarterly, and annual basis, balancing trade-offs and exploring strategies to successfully deliver on business and capital outcomes;
• Working with our technology partners and project managers to ensure seamless delivery of the capital backlog;
• Identify risks, dependencies and blockers for the squad;
• Accountable for addressing impediments, driving decisions and resolving escalations;
• Working with the chapter leads to ensure optimal allocation of work to your squad members as well as coordinating dependencies across squads;
• Ensure adherence to delivery frameworks and guardrails and compliance across customer propositions. This includes adhering to architectural guardrails, ensuring changes are aligned to internal policy and maintain compliance with the APRA capital framework;
• Manage the squad’s performance to defined objectives including OKR (Objective and Key Result) tracking etc;

We’re interested in hearing from people who possess.

• 3 years minimum of demonstrated risk/finance/capital knowledge, understanding of the regulatory standards and delivery experience;
• Capable of translating a product vision to a roadmap and backlog;
• Deep understanding of capital and broad understanding of business and technology, particularly in the finance and risk domains;
• Previous experience in working in a matrix structure, demonstrating the ability to balance product ownership with delivery capacity and priorities;
• Problem-solving, decision-making and prioritisation skills, with the ability to quickly prioritise across multiple tasks;
• Ability to influence to deliver outcomes across multiple different teams/squads and the confidence to have challenging conversations with stakeholders;
• Previous experience in working in Agile, using Jira and/or Confluence;
• Experience / exposure using SQL, Ab Initio or equivalent data software is preferable;
• A certificate in project manager, product ownership or scrum mastering

If this is your next challenge, APPLY NOW!

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

25 hours per week:

• Monday: 10.00am – 3.00pm

• Tuesday: 10.00am – 3.00pm

• Wednesday: 10.00am – 3.00pm

• Thursday: 10.00am – 3.00pm

• Friday: 10.00am – 3.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Benalla Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

PLEASE NOTE: The successful applicant for this role, will join our relief team. In addition to supporting the Benalla Branch, you will also support the Mansfield and Euroa Branches. TRAVEL WILL BE REQUIRED FOR THIS ROLE.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

• You are a UI (User Interface) Designer always designing with the user at the forefront

• Our team is committed to imagining the best digital experience for our customers

• Joining a team during an exciting time of growth to deliver world class customer experiences across our digital platforms

About the role

As a Specialist UI Designer, you will drive and actively create the CommSec design language. You will work closely with our UX designers, product owners and developers to design a beautifully crafted and seamless experience across our digital assets. Your ability to craft design that looks good while creating a great user experience for our customers will set you up for success in this role.

Your team

The Digital & Customer Experience Chapter Area in CommSec comprises of UX Designers, UI Designers, Digital Product Managers and Customer Strategy experts. The team is responsible for evolving the digital experiences across web and app at CommSec.

Your core responsibilities include

• Knowledge and application of Brand and tone of voice into graphical user interfaces

• Design world class human centered experiences across the various digital channels and mediums

• Prototype to create brand narrative as well as powerful visual storytelling to influence future direction of our experiences.

• Ideate and conceptualise divergent ideas to explore solution options and converge on a subset of concepts that best solve for the identified problem space.

• Development of innovative interface designs, typography, and screen layouts for web sites, and touch applications.

• Actively contribute and evolve the CommSec Design Language and design system.

• Create design documentation to be consumed by delivery teams in a scaled agile working environment.

• Work with multiple stakeholders at varying levels of seniority to deliver the best user experiences to our target customers.

What we are looking for

• Highly developed user interface and interaction design skills with applied knowledge of visual design, accessibility, responsive and scalable design

• Demonstrated usage of tools such as Sketch, Zeplin, Figma and Adobe Suite

• Experience in designing for native platforms in iOS, Android, and Web with working knowledge of Swift, Jetpack, React or similar

• Demonstrated experience creating functional prototypes

• A curious mindset with an aptitude and passion for learning new skills in analytics, content, research, and coding

• An ability to confidently communicate with technical and engineering teams across multiple communication mediums to realise final execution

• Demonstrated experience working with design systems including governance, maintenance, and documentation

At CBA we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply.

If this role sounds like you – Apply now!

At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We’re committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you

As a Client Experience Associate at FNZ you will play a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. You will be responsible for a wide range of client interactions, encompassing both inbound and outbound phone calls, as well as written communication related to our diverse range of products and services. At the heart of this role is the dedication to enhancing client satisfaction and maintaining a high standard of support. In this role you will work closely with our clients to resolve their queries, provide information, and guide them through their financial needs.

This is a 6 Month Fixed-Term opportunity.

If you have a keen eye for detail, excellent organizational skills, and a passion for providing the highest level of client service, we encourage you to apply.

The responsibilities will include:  

• Educating clients on products and services available on our platform and processes in an efficient manner and articulating complex issues in an effortless way.

• Responding to incoming omnichannel communication.

• Completing administrative processing to support service delivery.

• Quickly identifying client issues and delivering relevant and effective solutions, which sometimes involves escalating issues.

• Ensuring all queries and requests are actioned to a set standard of service levels while adhering to our KPI and SLA framework.

• Collaborating with different business units and thinking outside the box to achieve desired outcomes for our clients.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years’ experience required.

• Strong attention to detail is essential to understand customer inquiries, seek clarification, and consistently provide complete and high-quality responses.

• Good organizational skills are needed to work under pressure, prioritise tasks, and escalate issues when necessary.

• You should possess a natural curiosity, an optimistic attitude, and adaptability to change, showcasing strong problem-solving and analytical abilities.

• Enjoy collaborating with different business units and thinking creatively to achieve positive client outcomes, while also being capable of working independently.

• Ability to meet Key Performance Indicators (KPIs) and maintain high-quality performance metrics.

• Previous experience in a fast-paced Client Service Centre or a high-service-level environment is preferred.

• Display a warm and friendly image and consistently maintain a positive demeanour when dealing with a diverse client base, including challenging personalities.

• Strong communication skills are required, both written and verbal, including telephone etiquette.

• Quickly acquire detailed knowledge of investments and procedures specific to your role.

• Prior experience within the finance industry is advantageous, and having RG146 or tertiary education is desirable.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply with your cover letter and CV!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us!

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

We are looking for multiple people to join our amazing Client Experience team working across our Australian business. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.

You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Fund Administration: Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.

• Client Service: Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.

• Service Delivery: Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

• Working with Others: Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.

• Training & Competency: Receive training in various disciplines with regular assessments to measure competency and output quality.

• Continuous Improvement: Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.

• Other Tasks: Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when/if required.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years fund administration experience.

• Time management and the ability to prioritise.

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• ·The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.