As an Account Executive within the Programmatic Sales team at Nine, you will be responsible for campaign/deal coordination of inventory sales across Nine assets of Total TV, Total Publishing and Total Radio.  

Your primary function will be to support the Sales Executives and Group Business Manager, whilst working collaboratively with external stakeholders such as agency trading desks, media and advertising agencies, as well as internal stakeholders across the business. 

Day to day includes but won’t be limited to: 

• Provide regular reports to clients and the team on campaign/deal delivery.
• Maximise revenue within your assigned patch by recommending optimizations, identifying cross-selling/up-selling opportunities.
• Track campaigns/deals to guide efficient Programmatic buying and ensure client satisfaction.
• Monitor delivery, proactively reporting performance and progress against goals.
• Generate, analyse, and deliver ad hoc and end-of-campaign reports.
• Accurately process guaranteed bookings and streamline processes.
• Conduct proactive post-analysis of campaigns with Programmatic Operations for continuous improvement.
• Meet deadlines and quality standards for proposals and presentations.
• Build and maintain strong relationships with Trade Desks, Agencies, and Clients.
• Understand the Programmatic and wider media industry, adjusting to market changes.
• Represent the Nine brand in the market.
• Perform other duties as required.

About the Role: 

As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What You'll Be Doing:

• Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
• Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
• Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
• Collaboration: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

About the Role:

As a Customer Success Coordinator, you will play a pivotal role in ensuring the successful onboarding and engagement of our mystery shoppers. You will be the first point of contact for shoppers, guiding them through the onboarding process, helping them understand our platform, and preparing them for their assignments. Your focus will be on building a robust pipeline of mystery shoppers and ensuring their success and satisfaction with our platform.

Key Responsibilities:

• Customer Onboarding: Facilitate the end-to-end onboarding process for new mystery shoppers, ensuring they understand our platform, complete their profiles, and are ready to start assignments.
• Engagement: Act as a primary point of contact for shoppers, providing support, answering questions, and helping them navigate our platform to ensure a smooth and positive experience.
• Sourcing and Attraction: Develop and execute creative sourcing strategies to attract a diverse and recurring pool of mystery shoppers across various channels, including social media, online advertising, referral programs, and targeted outreach.
• Community Building: Drive engagement and maintain strong relationships with shoppers, encouraging high levels of activity and commitment to assignments.
• Data and Reporting: Monitor and report on shopper engagement and onboarding metrics to identify trends, gaps, and opportunities for improvement.
• Collaboration: Work closely with the Operations and Client Service teams to align shopper acquisition strategies with overall business goals and to ensure consistent communication and support for our shoppers.

What We’re Looking For:

• A proactive and people-oriented professional with a passion for customer success and community building.
• Experience in customer success, customer service, user onboarding, or a related field, with a strong understanding of how to engage and support individuals.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with shoppers.
• Creative problem-solving skills and the ability to think outside the box to attract and retain shoppers.
• Excellent organisational and time management abilities, capable of juggling multiple priorities.
• Proficiency with Microsoft Office, especially Excel, and experience using CRM or customer engagement tools.
• A background in marketing or social media management is a plus, as is experience in remote work environments or with remote teams.

Benefits:

• Fantastic salary package on offer
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development

The opportunity to grow with the business

About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

Are you passionate about education and inspired by the idea of helping people to better their lives? We’re looking for a dynamic and experienced Senior Performance Marketing Specialist to manage all aspects of paid media campaigns.

As a Senior Performance Marketing Specialist, you will offer thought leadership and implement innovative strategies to help OUA expand across new and existing digital channels. You will leverage performance marketing automation tools and reporting systems, focusing on detailed optimisation, integrating these campaigns into the broader strategy, and managing paid media budgets effectively.

Here’s a glimpse into your day-to-day

• Drive growth and acquisition by generating new site visitors and increasing high quality leads through targeted paid media strategies.
• Collaborate with a peer to manage activation campaigns across Search, Social, Display, and Video channels, ensuring effective budget management to meet performance targets.
• Support end-to-end paid media campaign management including planning, execution, measurement, and optimisation based on key performance metrics such as cost per, conversion rate and ROAS.
• Develop and test campaign hypotheses, forecast results, and conduct post-campaign analysis to provide actionable insights and strategic recommendations.
• Use data insights to enhance paid media performance with a focus on improving the customer experience and achieving growth objectives.
• Optimise the technical aspects of OUA’s paid media efforts, including managing and troubleshooting tagging and measurement systems for accurate data collection and reporting.
• Collaborate with marketing, product, and engineering teams to develop and implement technical solutions that align with performance marketing goals and drive business success.

If you’re ready to make an impact, here’s what we’re looking for

• A track record in performance marketing, with expertise in both strategic planning and hands-on execution of paid media campaigns.
• Proficiency with Google Ads, Google Analytics 4, and biddable automation and performance platforms.
• A results-driven mindset with a focus on achieving goals and a proactive approach to continuous improvement and innovation.
• Strong problem-solving skills with the ability to effectively identify and resolve technical issues.
• Technical proficiency in tag management systems and digital analytics tools, specifically Tealium & GA4.
• Ability to simplify technical concepts and marketing terminology for non-technical stakeholders.
• Ability to succeed both autonomously and as part of a cohesive team; and
• Comfortable working in a fast paced, ever-evolving environment, with the ability to navigate ambiguity in performance marketing contexts.

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing.
• Competitive market salary along with annual individual and company incentives.
• Discounted gym memberships and health insurance.
• Learning and training opportunities.
• Subsidised study opportunities.
• Paid subscription to Calm as part of our commitment to health and wellbeing.
• Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays.
• Workation leave – work remotely anywhere for 10 days of the year   

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 
• Fold, hang, display and merchandise garments to maximise selling opportunities. 
• Actively process, stock and replenish garments on the sales floor and in the stock room. 
• Open, unpack and label merchandise with security tags. 
• Support customer purchases and returns in the register. 

Job DescriptionAs a Lead Developer, you will spearhead initiatives to optimize and expand our use of the Appian platform across various business functions, this leadership role demands a deep understanding of Appian’s platform capabilities, strategic vision, and the ability to translate complex business requirements into efficient technical solutions. You will lead a team of developers and collaborate closely with business stakeholders to drive innovation and operational excellence.Role and Responsibilities:The Roles & Responsibilities of a Lead Developer include:Build and oversee the design, development, and implementation of projects in AppianRequirement gathering and analysis.Build robust Integrations with other peripheral systems, middleware, application. Build and Design Data Models.Defining architectural & development standards for the project in adherence to Appian and WNS-Vuram best practices.Performing frequent code reviews & ensuring quality of the overall delivery.Conduct sophisticated troubleshooting and problem-solving across the Appian platform. Direct and mentor a team of Appian developers and analysts, fostering a culture of continuous improvement and professional growth. Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives.Drive innovation in Appian, leveraging new technologies and methodologies to enhance service delivery. Hands-on on Appian key capabilities like process modelling, user interface, expressions, plugin analysis, sites, embedded Appian, portals, records (data fabric), SSO/LADP, Admin Console, Logs etc.Proficient on database concepts like stored procedures, views, materialized views, triggers, explain statement etc.Estimate projects based on high level requirements / RFPBuild applications with performance optimization guidelines, especially for high volume / usage applications.Build demos, PoCs, PoVs for customer stakeholders and internal team on need basisBuild high-level technical specifications for the solutions.Manage Appian upgrade process, ensuring compatibility and minimal disruptionLead User Acceptance Testing with business users, BAAbility to perform Application deploymentsOversee infrastructure set up in case of On-Premises projects.Working with the on-shore or off-shore team during the development phaseWorking knowledge of Networks and OS platforms (Windows, Linux).Knowledge of agile development methodologies.Running all major sprint ceremonies.Minimum Requirements:Degree in Computer Science, MIS, IT, or other related fields.6+ Years of Total experience4-5 years of experience in the development of enterprise-level web applications using Appian.At least 1-2 years of experience in leading a team of developers.Experience in developing on J2EE platforms, .Net platforms, RDBMS platforms (Oracle, MySQL, SQL Server)Good logical and analytical reasoning ability.Good team player.Fluent English communication and social skills to interact with a global customer base.Flexibility to travel.Preferred Competency Requirements:Knowledge of GenAI, AI, RPA, IDP, DevOps, Process Mining tools and technologies will be an added advantage.Working knowledge of Networks and OS platforms (Windows, Linux).Knowledge of agile development methodologies.Appian Senior/Lead Developer Certification.Strong leadership skills with the ability to lead by example in developing solutions and managing teams.QualificationsGraduate/Postgraduate

Lead Technical Consultant

We collaborate with various teams throughout the student journey, collecting, connecting, and analysing performance data, voice of customer and external datasets. Our primary goal is to provide reliable, actionable, and timely insights to enhance the student experience and outcomes.

As a Customer Insights Lead, you will play a pivotal role in shaping a category leadership approach across the organisation. You will connect marketplace and category insights to identify opportunities, building organisational momentum to deliver better experiences for our students and unlock value for our marketplace partners.

Here's a glimpse of what a typical day might entail

Learner demand and competitor analysis

• Stay informed about current and future trends in learner demand.
• Conduct market research and category analysis, considering economic, sector, technology, and social trends that could impact learner demand.
• Utilise these insights to support business and partner understanding of market, category, learner, and marketplace service performance.

Marketplace listings performance analysis

• Develop and maintain an analytical method for comparing listings and partner performance across various metrics, including impressions, views, prospects, enrolments, and revenue.
• Implement appropriate segmentation for category and subcategory benchmarking.

Category expertise

• Become an education category expert by staying up-to-date with sector trends, learner behaviour, and market dynamics. 

Identify and communicate opportunities.

• Identify future growth opportunities and formulate appropriate recommendations.
• Conduct in-depth analysis of category and listings data and generate actionable insights.
• Collaborate with cross-functional teams to align category strategies with overall business objectives.
• Develop and facilitate a framework and practices for teams to ensure that insights are accessible to all stakeholders who would benefit from them.

Maintain and extend research and data sources.

• Seek, collect, and connect new data sources to expand our knowledge of category and learner demand.
• Conduct new and recurring research to support learner demand insights.
• Enhance and automate the collection, maintenance, and publication of higher education market data.

Here are some ways you will bring your best to this role 

• Demonstrate proven experience in category strategy development and insights.
• Utilise a range of quantitative, qualitative, and analytical methodologies to generate actionable insights.
• Possess relevant education in Market Research, Economics, Data Insights, or Statistics.
• Have experience in consultations and presenting to a diverse range of stakeholders.
• Be well-versed in innovative research techniques or research methods.
• Take on a facilitation/partnership role to enhance awareness, consistency, and quality.
• Define and manage organisational frameworks and approaches.
• Think with a business-centric mindset and creatively address problems to deliver solutions.
• Exhibit strong ownership of problems and adopt a consultative approach to business partnering.

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing 
• Competitive market salary complemented with annual individual and company incentives 
• Discounted gym memberships and health insurance
• Opportunities for continuous learning and training
• Subsidised study opportunities 
• A paid subscription to Calm as part of our commitment to health and wellbeing 
• An inclusive leave policy that recognises significant events outside of public holidays 
• Workation leave – work remotely anywhere for 10 days of the year 

OUA is committed to fostering an inclusive and diverse workplace that mirrors the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they do not meet all the listed requirements. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.