What you'll be doing…

The Hotel Chadstone Melbourne MGallery is looking for an experienced Director of Sales & Marketing with an extensive 5 star luxury background to join our team. With a commitment to exceeding guest expectations, we are poised for a new era of growth and we seek a visionary leader to shape the trajectory of our hotel to even greater heights.

Envision a role where opulence meets innovation, and excellence is not just a standard but a way of life. As the Director of Sales and Marketing, you will be the driving force behind our hotel's market presence and revenue growth. Your strategic acumen and creative flair will shape campaigns that captivate, engage, and resonate with our diverse audience. Your role is not just about selling rooms, restaurants and meeting space; it's about curating a lifestyle, an experience that defines the epitome of luxury.

Reporting to the General Manager you will be responsible for:

• Executing sales strategies for the Hotel across all market segments.
• Have a complete understanding of the Hotel sales vision; its products, services, and rate structure to fulfil business objectives.
• Actively sell all attributes of the Hotel including Conference facilities and Food and Beverage features.
• Work collaboratively with the Director of Revenue to ensure room night and revenue targets are appropriately supported.
• Work collaboratively with the Director of Revenue to ensure ongoing research and analysis of product, price, and performance metrics of the agreed competitive sets in order to drive above market performance through identification of opportunities.
• Identify new opportunities for the Hotel and across the Accor business.
• Work with the Director of Revenue and Regional Director of Sales & Marketing to achieve optimum revpar/revenue/yield results for all segments of the business unit.
• Develop a strategic plan for identifying major accounts and business opportunities.
• Review weekly forecasts and market share reports and actively participate in ensuring business levels and market share is maintained.
• Ensure the team is maximising hotel revenue through effective pricing, space management and conversion, therefore increasing revenue in the key segments that generate the highest yield.
• Ensure maximisation of revenue from Conference & Incentive segments by promoting the Hotel’s Food and Beverage outlets.
• Explore opportunities for joint ventures with domestic industry partners that produce viable sales revenue.
• Establish a high profile across the region and with key accounts.
• Act as primary point of contact for the hotel including the coordination and leadership of site inspections to assist conversion.

What will you do

• Meet and greet guests
• Handle and store guest luggage
• Valet parking of guest cars
• Assist with any guest requirements
• General Porter duties as required

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 
• Fold, hang, display and merchandise garments to maximise selling opportunities. 
• Actively process, stock and replenish garments on the sales floor and in the stock room. 
• Open, unpack and label merchandise with security tags. 
• Support customer purchases and returns in the register. 

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

What you’ll be doing:

As part of our Front Office team, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating stories that stay.

We are currently recruiting for:

• Guest Service Agent
• Porter / Valet
• Switchboard Operator

Please indicate in your application if there is a particular role that is of interest to you.

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community… our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
• Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
• If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

What you'll be doing:

As Reservations Manager, you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.

Your responsibilities will include:

• Building effective business relationships with key clients and travel agents through the delivery of outstanding customer service, whether over the phone, email or face-to-face
• Ensuring the Reservations team use the hotel systems to process and input reservations in an accurate and efficient manner
• Maintaining a positive selling approach to maximise yield in both occupancy and rates, reporting directly to the Revenue Manager
• Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team
• Producing and distributing rooming lists and confirmations as required and maintain regular communication with clients
• Undertake group reservation tasks such as actioning releases and loading rooming lists for multiple properties
• Nurture business relationships with key clients and travel agents to encourage loyalty
• Promote all hotel facilities, cross sell and upsell where appropriate
• Actively work with the front office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions
• Work with Sales & Marketing to promote packages and special offers

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

Work with our client partner, Breville, as a casual brand ambassador demonstrating their market leading coffee machines and educating customers about the product offerings!

You will be responsible for boosting brand awareness and sales through outstanding customer service, sharing your passion for coffee, and building store staff knowledge.

This role is perfect for someone who has full weekend work availability as you have other study or personal commitments during the week.

Benefits:

• Up to $43.28 per hour + super!
• Generous employee discounts on Breville products!
• Comprehensive induction training and ongoing field support
• Visit top tier electrical and small appliance retailers.

To be successful you will need:

• Previous Sales experience (highly desirable)
• Saturday and Sunday availability (must)
• Valid driver’s license and access to reliable car
• First class communication skills
• Keen interest in coffee - Barista skills are not necessary
• Self-driven attitude and reliability

APPLY NOW! All applicants will proceed to a first-round interview!

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals.
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs. 

Lead our teams giving our customers a good different experience. From driving sales targets to owning the training and development of a close-knit team, the role of an ALDI Store Manager is diverse and dynamic.

Be a part of a leading international retailer as a Store Manager! You will be fully responsible for the day-to-day operations of your store and for managing and leading a team every day. Lead by training, developing, and giving formal feedback and performance reviews for your team members. Set the stage for your store and drive the performance across all financial, customer, people, and compliance results.

As the Store Manager you’ll:

• Ensure your store runs smoothly, helping to keep our customers Australia’s most satisfied
• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys when needed
• Identify opportunities for improvement - we love a good idea!
• Manage resources effectively, hitting goals without compromising quality.
• Conduct interviews for potential new team members to assist the Area Manager in selecting the right people for your team

At ALDI, you're not just joining a company - you're joining a cause. We’re committed to sustainability for our planet, positively impacting our communities, having healthy options for our customers and supporting our farmers and suppliers. Here, you'll make a real difference to real people, and that's something to be proud of.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 
• Fold, hang, display and merchandise garments to maximise selling opportunities. 
• Actively process, stock and replenish garments on the sales floor and in the stock room. 
• Open, unpack and label merchandise with security tags. 
• Support customer purchases and returns in the register. 

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Job Purpose:

The Senior Brand Ambassador role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to operational efficiency that impact the overall quality of customer experience including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

What You’ll Do

Store Financial Performance:

• Contribute to store’s overall target by achieving productivity standards
• Achieve or exceed personal sales targets that may vary depending on seasonality

Engagement:

• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Demonstrate values and behaviours consistent with Canada Goose’s culture

Operational Excellence:

• Compliant of store operating procedures to minimize store shrink 
• Handle all Point of sale (POS) transaction in compliant to company standards
• Ensure overall accuracy in inventory
• Ensure proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business

Customer Experience:

• Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)
• Drive our Net Promoter Score (NPS) 

Let’s Talk About You

• At least 5 years of retail experience, preferably in a customer focused environment
• Proven track record of successful store operations
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
• Strong organizational skills and a keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and interpersonal skills
• Self motivated, able to work independently and know when to seek guidance
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset
• Good command of English
• Fluent in Mandarin will be an advantage

The Brand Ambassador (Casual) role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to operational efficiency that impact the overall quality of customer experience including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

What You’ll Do

Store Financial Performance:

• Contribute to the store’s overall target by achieving productivity standards
• Achieve or exceed personal sales targets that may vary depending on seasonality

Engagement:

• Contribute to a positive store environment through effective communication, teamwork, and partnership with brand ambassadors and the store management team
• Attend and participate in all store meetings, events, and product knowledge sessions
• Demonstrate values and behaviors consistent with Canada Goose’s culture

Operational Excellence:

• Compliant with store operating procedures to minimize store shrink 
• Handle all Point of sale (POS) transactions in compliant with company standards
• Ensure overall accuracy in inventory
• Ensure proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business

Customer Experience:

• Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)
• Drive our Net Promoter Score (NPS) 

Let’s Talk About You

• At least 1 year of retail experience, preferably in a customer focused environment
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
• Strong organizational skills and keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and interpersonal skills
• Self motivated, able to work independently and know when to seek guidance
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset
• Good command of English

Located on Level 12 of the Hotel Chadstone Melbourne MGallery, Altus Rooftop Lounge & Bar offers an elegant, polished and welcoming experience. Inspired by the great cocktail and champagne bars of the world, yet distinctly local in its menus, and undeniably chic in its interiors; Altus is an experience like no other.

The successful candidate will join our dedicated team who all thrive in a 5 star environment and enjoy the benefits that come with working for a unique luxury venue. Experience working in a upscale bar and extensive knowledge of cocktail making is a distinct advantage.

This is a permanent part time position requiring availability to work across a 7-day roster including evenings, weekends and public holidays. 

The Role 

• You are an experienced bartender with a deep understanding and rich appreciation of the ingredients and techniques used in cocktail making, and can creates new and innovative mixed drinks 
• You are creative and have the capacity to create new and innovative mixed drinks or put your signature twist on existing favourites
• You stay abreast of cocktail trends and innovations occurring worldwide
• You will be a person who lives and breathes the hospitality industry and is well versed in the bar, can create genuine and authentic connections with our guests and generally be an all-round team player
• Be immaculately presented, attentive and proactive with the ability to respond quickly to needs of our guests

Hourly Pay rates:

• Mon to Fri: $24.87 
• Saturday: $31.09 
• Sunday: $37.31 
• Public Holidays: $55.96

WALK IN FOR AN INTERVIEW & STAY FOR A CAREER! 

Visit H&M Chadstone store on Wednesday, 21st February from 10-5pm for an on-the-spot interview. We are hiring for a variety of leadership roles across our Melbourne CBD and Eastern Suburbs areas. Apply now to secure your spot or walk in on the day. We are looking forward to seeing you there! 

Want to kick start your career? Check out, some of the roles we are currently recruiting for below.  

Department Manager  

As a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. It’s an incredibly, fun, dynamic and important role, because a big part of your job is supporting your colleagues and leading your team to reach your common goals and deliver the best customer experience. By listening to your teams’ ideas and helping them develop their skills, you’ll empower them to achieve great results. 

Store Manager 

Being a Store Manager at H&M is about inspiring and motivating people to achieve great results. Our successful Store Managers all have excellent leadership skills, a sharp eye for business and a passion for the customer experience. Propelled by an enhanced personal drive, they excel at coaching and inspiring others.