Our Why 

 Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

Please note to be successful in this role you would need to be an AU Citizen with baseline clearance

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong technical knowledge of Azure Virtual Desktop (AVD) and W365
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• 2 years' experience in Citrix Image Management mandatory
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today online today!

We have an ongoing opportunity for a Governance, Risk & Compliance (GRC) and Vulnerability Management (VM) Manager to join our team delivering comprehensive cybersecurity services to support the Australian Defence Forces. 

This role requires an understanding of the needs of the end user, the ability to provide cyber security assurance and advisory services in a secure environment and has scope for you to improve the customer’s operational capabilities. You will head the GRC and VM areas for our customers networks and be responsible for ensuring compliance with the applicable Information Assurance (IA) frameworks, policies, and standards with particular focus on the Information Security manual (ISM) and Defence Security Principles Framework (DSPF). You will also be supporting cyber security risk management activities, including the assessment and mitigation of vulnerabilities exploitable by relevant threats. Your responsibilities will include the following: 

• Support the customer in the ongoing governance of the cyber security services across multiple networks. 
• People leadership and management of the GRC and VM teams. 
• Accountability for the GRC and VM functions and delivery of artefacts.  
• Perform and investigate internal and external information security risk and exceptions assessments. Assess incidents, vulnerability management, scans, patching status and secure baselines, reporting on compliance to the customer. 
• Implement risk management framework including the management of the Cyber Security Risk Register, ensuring documented and sustainable compliance that aligns and advances the environments.  
• Evaluates risks to develop and implement security standards, procedures, and controls to manage risks.  
• Quality assure GRC components of artefacts, reports, and other outputs. 
• Review and update policies, standards and processes for accuracy, completeness, and currency. 
• Improve the security positioning through process improvement, policy, automation, and the continuous evolution of capabilities.  
• Conduct day to day reviews of operational security challenges and provide input into change control. 
• Assessment, ongoing reporting and tracking of vulnerabilities to ensure stakeholders understand the associated risks, gaps and remediation activities required. This is to be completed in collaboration with Industry partners. 
• Management of ongoing accreditation for the networks including routine document reviews, development and/or review of supporting artefacts such as SRMP, SSP, SSP-A, SOPS, etc. 
• Professional development of team members; and 
• Management of multiple stakeholders.