Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About you

You are a seasoned Dynamics 365 CE - Senior Developer, with extensive recent experience with D365 CE but equally familiar with the heritage of the previous on-premise versions. Importantly, you will also be someone comfortable away from the code and will understand the distinction between the role of a Consultant versus someone who is just a Developer and we’d expect you will have a track record that demonstrates your capabilities in this capacity as this role will be key in the delivery of complex, enterprise level outcomes for med-large scale public and private sector organisations. You will be someone who projects confidence in their technical abilities and who is comfortable and articulate when engaging with customers directly where you will conduct yourself always in a commercially savvy and professional manner.

What you’ll bring

• Able to show extensive experience with D365 CE as well as previous Dynamics CRM versions.
• Solid knowledge of the application of Customer Service, Sales and Marketing while Field Service, Power Apps Portal experience highly desirable.
• Strong development experience with Microsoft technologies including; .NET C#, ASP.NET, JavaScript, JQuery, HTML5, REST, Web API/Services, SSIS and Azure technologies. Kingsway Soft, Scribe highly desirable.
• Working knowledge of data migration methods.
• Advanced understanding of integration concepts.
• Experience in the range of typical delivery methodologies.
• Strong communication skills, particularly the ability to be an active contributor in customer workshops. Experience and comfort in establishing working rapport with business and technical customers.
• Experience gathering technical requirements, solutioning and producing quality technical designs, both within Dynamics 365 and in the wider context of integrated business platforms
• Ability to manage your time effectively in a self-driven agile environment.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

We are on the lookout for a seasoned Cloud Technical Consultant to come join our Managed Services team in a post-sales consulting role. You will play a pivotal role in driving customer retention and cloud adoption across a portfolio of high value clients.

You will articulate and show case the value of managed services to your clients, as well as build and maintain exceptionally strong and loyal working relationships with them.

You will ensure cloud best practices are adopted, help them to optimise cloud costs using insights from our proprietary systems, improve their infrastructure resilience and security posture, and ultimately ensure every aspect of our managed services delivery is clearly understood, valued, and aligned with their business goals.

Collaborating closely with different customer stakeholders, internal technology leads, service delivery managers, project managers, and many other parts of our business, you will consolidate a broad set of operational, service delivery, and project related updates, and professionally present this to each of your customers as part of the regular monthly governance cadence.

This position requires you to display a deep understanding of cloud technologies along with highly developed communication and consultancy capabilities to engage and built trust with senior IT executives.

The Person

You will have a strong understanding of the cloud adoption value proposition and acutely aware of the common challenges our customers are facing such as delivery quality, cost management, security risks, and the constantly evolving technology landscape.

You would have the expertise and experience to tackle the below responsibilities with little fuss.

Client Relationship Management:

Cultivate and maintain strong, long-term relationships with existing and new clients, understanding their cloud roadmaps, and ensuring our managed service team is providing a solution that meets their needs.

Metrics and Reporting:

Track, analyse, and report on key governance items. Own the monthly technical governance process and present to the client all the relevant service updates and insights.

Cost Optimisation:

Analyse the client's Azure usage and expenditure to identify opportunities for optimisation.

Recommend strategies such as rightsizing resources, leveraging reserved instances, and implementing cost management best practices.

Maintain Security Posture:

Conduct a comprehensive security assessment of the client's cloud environment using tools like Azure Security Centre and Azure Advisor. Identify security vulnerabilities, misconfigurations, and compliance gaps.

Implement remediation measures to enhance the client's secure score and strengthen their overall security posture. Provide guidance on implementing security best practices, including identity and access management, network security, encryption, and threat detection.

• Proven experience as a senior engineer or technical consultant within a managed services environment
• 10+ years senior IT cloud experience;
  - IaaS (Compute, Network, Storage) & PaaS
  - Cloud Migrations & Transformations
  - Cloud Landing Zones and Cloud Adoption Framework (CAF)
  - Deploying cloud workloads through automation (PowerShell) and Infrastructure as Code (ARM/Terraform)
  - Cloud Governance, Compliance and Security best practice
• Facilitation of client workshops and business update sessions.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with Service Now and other ITSM tools
• Bachelor's degree in IT, Microsoft Azure certifications, or related fields.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Max&You is a creatively driven & innovative Melbourne-based communications agency working across brand, digital marketing, public relations, film and shoot production, and graphics & animation for a premium client base.  We specialise in the high-end luxury design, interiors, architecture, and property markets.

Due to business growth, we currently have available an exciting new role within the team as Social Media and Community Manager.  Bring your creativity and strategic mindset to play a pivotal role in bringing our clients' brands to life every day.

Reporting to the Content Strategist, you will be primarily responsible for managing the website and social media channels of our key clients. You will also drive and deliver on paid campaign setup, precise targeting, budget allocation, content posting, community moderation, and comprehensive reporting. 

This role is a perfect fit for someone who thrives on delivering impactful and engaging social media experiences.  We are a dynamic company committed to excellence, and we're looking for a talented individual to who can play a key role in our ongoing success. 

What you’ll be responsible for:

Social Activity/Campaign Set-Up

• Handle all in-platform tasks (e.g., Instagram, LinkedIn,  Pinterest etc) across multiple clients
• Collaborate on post ideas and production with creative and strategy teams
• Work with the Content Strategist to build and manage content calendar and strategy
• Ideate, source news and produce daily content
• Oversee and ensure the development of great content, both written and visual (and video where applicable), from conceptualisation to hitting publish
• Manage content schedules and calendars for our agency brands
• Produce engaging short-form posts, long-form features and social captions
• Actively participate in social media, creating business/product marketing content relevant to the target audience

Monthly Paid Social Media Planning

• Set up and monitor paid social media campaigns for varying client goals
• Allocate budgets to posts for optimal results and key KPI achievement
• Prioritise higher budgets for high-performing, high-production-value posts
• Buy, manage, and optimise paid media across all social platforms

 Community Management

• Adhere to the content calendar, regularly publishing and fostering active social communities
• Swiftly review and respond to user feedback and queries
• Authentically engage, connecting users with customer service and offering positive feedback
• Enforce Social Media Guidelines for our clients and agency
• Escalate user-generated content to internal and client stakeholders as needed
• Adhere to best practices and monitoring all of the agency client channels

Social Media Reporting

• Analyse social platforms for targeting, media allocation, and content optimisation
• Summarise insights into actionable client reports
• Generate performance reports, conduct competitor reviews, and suggest improvements
• Actively participate in key client meetings to share insights into their content performance

Client and agency interfacing

• Serve as an in-house social expert, keeping the agency and clients informed on new formats, functions, and trends
• Be part of the communication with clients to update them on their social media presence through various channels, including email and regular meetings

• 5+ years’ experience working in an agency environment
• Experience in community management on social media platforms
• Knowledge or experience in architecture and design is highly favoured
• Actively engaged with a solid understanding of popular social networks
• Capable of crafting clear community management guidelines addressing social media roles and risks
• Exceptional attention to detail and grammar across all comms
• Knack for precise content timing and targeting
• Strong analytical skills for deriving insights from data
• Effective communication and on-brand writing skills within the agency team
• Knowledge of digital publishing systems and social media

- Collaborative and supportive work environment

- Learning and Development Opportunities

- Strong Culture, Mission and Values

- The fun stuff: Comprehensive Wellbeing Program, company events, birthday celebrations and more!

About us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy.  We partner with Commonwealth and State governments to improve health and social outcomes for Australians.  

AHA’s story is all about its people. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes.  We invest in people and enjoy industry-leading conditions and low staff turnover. 

The Role

AHA has a small in-house IT team managing a range of bespoke software solutions, which provide critical infrastructure and services across Australia.  They range from application registration and program management to securely importing and analysing millions of lines of data each month. 

We're looking for a full-time Business Analyst to join our small, dedicated team.  The team is business-aligned. We conduct COTS implementations, and design bespoke software solutions, including ongoing enhancements, for projects and clients.  

This position is for an early career Business Analyst of approximately three (3) years' experience.

As part of the team, you’ll:

• Elicit requirements from different technical and business stakeholders using a variety of techniques
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Successfully engage in multiple initiatives simultaneously
• Collaborate with developers and subject matter experts to guide and establish the technical vision
• Liaise between the business units, technology teams and support teams
• Participate in the defect identification and rectification process, including providing advice and assistance to the Test team
• Develop and maintain documentation as required
• Work from home four days a week and in our Melbourne office with your team one day a week.

About you

• You’re a Business Analyst with approximately three (3) years’ experience in the industry
• You have excellent verbal and written communication skills and the ability to interact professionally with diverse teams across all levels of business, technology, and external clients and vendors
• You're a self-starter: motivated and able to prioritise work with minimal oversight
• You’re able to work independently with users to define concepts as well as and under direction of the project manager
• You are able to create and maintain effective relationships with stakeholders, both internal and external
• You take ownership and accountability for outcomes
• You are extremely detailed oriented and able to define requirements to a highly detailed level.

You’ll receive excellent remuneration aligned with your skills and experience and enjoy being part of a close-knit, friendly team of professionals.

To apply please upload your CV and a cover letter addressing each of the following six (6) selection criteria:

Selection Criteria

1. Demonstrated experience in Business Analysis
2. Ability to convey and explain information clearly and concisely to a variety of audiences
3. Creative and effective problem-solving skills
4. Ability to work as part of a team and autonomously, taking responsibility and ownership for your work
5. Proven continual improvement orientation
6. Desirable:

• Working knowledge of, and recent experience using, an agile development methodology
• Working knowledge of Azure DevOps and its use in managing features and user stories; system development; and testing.

Applications close 5pm Tuesday 2 April 2024.

All questions can be directed to [email protected]

Due to the nature of the work, applicants must have Australian citizenship.

Please note: This is a readvertisement of the role. Previous applicants are kindly requested not to apply.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

We are passionate because our mission excites us. At CHANDON, we craft exceptional sparkling wines and experiences based on the celebration of communities. We care about making our wines the best. We are bold, because from day one we have been committed to finding new and unexpected opportunities, people, and methods.

At CHANDON, we stand for our values of diversity and inclusion, courage, and collaboration within our cross-cultural community. We are proud to be the Sparkling Wine Maison of the LVMH Group, with wineries in Argentina, Brazil, California, Australia, China and India, the sun never sets on CHANDON.

About the role

Working from our iconic and world class Vineyard in the heart of Whitlands, we are looking for a Vineyard Manager to join our team. A key site for CHANDON; the Whitlands vineyard produces some of Australia’s highest quality sparkling wine grapes. We are looking for an equally high-quality candidate to elevate and enhance our viticulture team.

In this position you will:

·         Be responsible for overseeing all aspects of vineyard operations in Whitlands.

·         Lead a team of dedicated workers and collaborate closely with winemakers and viticulturists to ensure the production of premium grapes for our wines.

·         Strong understanding of viticulture practices, leadership abilities, and a commitment to maintaining the highest standards of quality.

·         This is a ‘hands on’ managerial role, where you will be required to operate vineyard machinery. This includes but is not limited to; Tractor with vineyard implements, grape harvester, and ATVs.

·         Ensure all vineyard plant and equipment is always maintained and in top working order.

Requirements

For your application to be considered, you must have:

·         Experience in viticulture with a genuine enthusiasm for wine and viticulture.

·         A tertiary qualification in viticulture [or a closely related field] is preferred.

·         Leadership skills with the ability to motivate and guide a small, but dedicated team to achieve the high-quality outcomes expected.

·         Effective communication skills are imperative to success in this role; the ability to communicate well and foster strong relationships, both internal and external, will be highly regarded.

·         A strong understanding of work health and safety procedures.

·         Must have tractor operations experience.

·         Mechanical ability and understanding are highly desired traits for this role.

·         A ‘can do, will do’ attitude - the ability to be self-sufficient and work well autonomously.

·         Understanding of LEAN manufacturing practices/principles will be advantageous.

·         Flexibility, and the ability to work overtime subject to seasonal requirements.

·         Valid driver’s license.

Domaine Chandon Australia is proud to celebrate our differences and communities. Our priority is to attract, support and retain individuals- irrespective of gender, age, religion, and sexual orientation.

Benefits

·         You will join a friendly, dedicated, and professional team. We offer a competitive salary plus bonus and wine benefit, a comprehensive induction and training as well as a health and wellbeing subsidy.

Candidates must legally be able to work in Australia.

Complete the application form at chandon.workable.com

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a Medical Waste Collection Driver with Initial Hygiene (A Rentokil Initial company) could be what you are looking for.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of hygiene services including the provision and maintenance of products, cleaning services, and medical and clinical waste collection.

We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of technicians on a full-time, permanent basis, servicing around Melbourne Northern Suburbs.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company truck including a fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Light Rigid Australian driver's licence - as the vehicle is a 5.5-tonne truck
• The ability to drive a manual vehicle
• Eligible to work full-time in Australia
• Cleaning and waste management or related industry experience - preferred but not essential
• Working with Children Check
• The ability to work independently to achieve set targets
• The ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Position: Senior Consultant  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for a Senior Consultant with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting senior role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As Manager – Risk & Resilience, you’ll be responsible for components of the risk program implementation and ongoing administration of Datacom’s Risk, Continuity, and Compliance practices, to our Federal Government customer base, aligned to ISO 31000 standards.

Due to customer requirements, you must be an Australian Citizen to be successful in your application; and you will ideally hold an active Government Security Baseline Clearance (or be eligible to achieve a Baseline Clearance).

This role can be Canberra, Sydney or Melbourne based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As Manager – Risk & Resilience, you will cover:

•       Assisting the business to embed Risk Management into decision-making activities

•       Implementation and management of the risk management framework, including supporting the business with procedures for identifying, assessing, and managing risks

•       Embedding a risk aware culture and supporting collaboration to manage shared risks

•       Regularly reviewing the Risk Management approach

•       Driving accountability and ownership – by providing guidance to staff on their specific risk management responsibilities

•       Business Continuity Management oversight, including business impact assessment and business continuity planning and testing

•       Governance of the risk management framework and its implementation

•       Building an assurance plan to:

o   Implement appropriate controls and oversight of the business’ risk management activities

o   Ensure Risk Management alignment to policies and the execution of all relevant plans and actions

o   Review and auditing controls to ensure business process, contractual, and legislative compliance

•       Delivering reports to leadership and our customers regarding risk and resilience.

You’ll maintain a detailed understanding and contribute to improvement of the relevant frameworks, processes/ procedures and artefacts across the business, while working in an advisory capacity and assisting in customer discussions regarding our plans as required.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

You’ll bring a wealth of Risk Management experience and an understanding of ISO 31000 standards and applicability, ideally within an IT managed services environment or with federal government customers. You’ll be passionate about risk management and advisory, be comfortable working on complex issues and managing a diverse stakeholder group. You will have experience administering risk management and advisory processes; along with developing, implementing, and administering Business Continuity Management processes. Ideally you will have an RMIA certification, or something similar.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers.

As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our Relationship Managers

Reporting to the Intake Lead, you will ensure that participants have the best possible experience as they come on board with Hearth.

Responsibilities will include

• Acting as a first point of contact for service requests and intake enquiries
• Providing accurate information and excellent customer service in a timely manner
• Initial assessment of service requests and our capacity to meet them
• Organising and conducting initial home visits alongside a Relationship Manager
• Liaising with participants, family members, support coordinators, and other stakeholders
• Collecting information and documentation to understand service requirements
• Flagging any issues or concerns, and escalating to the Intake Lead as required
• Working with Recruitment to match new participants with Hearth support workers
• Facilitating a smooth handover between Intake and the Relationship Manager team, giving us the best chance of success for a sustainable and positive relationship

• Professional or lived experience with disability
• Proven experience in a customer facing role
• Ability to communicate clearly & effectively via email and phone
• Excellent time management and organisational skills
• Own car and driver's license
• Strong interpersonal skills and high levels of resilience
• Understanding of the NDIS
• Working knowledge of CRM, Microsoft Office suite, and employee rostering systems

• Opportunity to join a small, friendly team
• Join a rapidly growing organisation with a warm and supportive culture
• Flexible working hours and conditions
• Opportunities for career development and progression to other roles within the organisation
• Travel compensation, work laptop, and mobile phone provided

Job Title- Mid Software Developer (4 GL)

Location- Sydney

Department  Critical / Health

Role Purpose             

This role is for a creative and self-motivated Software Developer with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for maintaining an existing code base and for investigating, fixing and testing existing software problems.

Principal Accountabilities 

·        Analysis of business requirements

·        Application maintenance and enhancement

·        Testing and documenting

·        Ensuring that operations carried out using data are for a proper purpose, and for safeguarding the confidentiality and security of that data.

·        Ensuring personal data is processed in a way that complies with national legal and statutory regulations and with CIVICA policy.

·        Ensuring that they are authorized to supply any information requested, that it is given to only to those authorized to receive it, and that any such requests for information are for a proper purpose.

·        Implementing and acting in accordance with their statutory and legal obligations, CIVICA policies, standards, procedures, guidelines and controls

·        Protecting CIVICA assets within their control from unauthorized access, disclosure, modification, destruction or interference

·        Reporting security events or potential events or other security risks to CIVICA

·        Performing their job with security best practice in mind and conforming to any best practice frameworks which are used within CIVICA

Essential Competencies   

• Business programming language - must have software development experience 
• SQL - must have - data centric application  
• Informix database or Microsoft SQL – nice to have
• 4GL – nice to have
• Unix commands – nice to have
• Scripting Korn shell – nice to have
• Azure Dev ops for ticket management – nice to have
• GIT source control repository – nice to have
• Health Insurance knowledge - nice to have
• Finance or accounting knowledge - nice to have
• good communication skills - must have 
• strong analytical skills - must have 
• strong problem solving skills - must have
• High Attention to detail
• Documentation skills based on modern tools, e.g. Confluence, Jira, Fisheye

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Are you passionate about making a difference in the healthcare sector through cutting-edge technology? Our client is on the lookout for a talented Network Engineer with a special focus on Cisco Unified Communication systems (CUCM) to join their dynamic Information Communication and Technology department for a 3-month contract with potential for extension. This hybrid role offers the flexibility to work from Flemington, for at least two days a week, supporting a world where all kids thrive.

Role Purpose:

As a key member of the team, you'll be at the forefront of managing, maintaining, and supporting their Cisco Unified Communication systems alongside a suite of UC platform tools. You'll have the opportunity to contribute to a variety of initiatives and projects, ensuring the seamless operation of the hospital’s network and communication infrastructure.

Key Responsibilities:

Enhance customer service experience by providing Level 2 support and technical expertise.

Work collaboratively within a multidisciplinary team, offering guidance and fostering strong internal and external relationships.

Ensure the operational excellence of our Network and Telecommunications infrastructure, implementing strategic technical changes and managing live production issues with agility.

Lead in the continuous improvement and cyber security initiatives to protect our network and assets.

 What You Bring to the Role:

• CCNP certification or equivalent experience with Cisco routers, switches, voice, and wireless technologies.
• Proven track record managing Cisco UC platforms (CUCM), SBC’s, SIP services, and understanding wireless and firewall technologies.
• Excellent problem-solving skills, attention to detail, and a strong commitment to continuous learning and improvement.
• The ability to work autonomously, prioritize effectively, and deliver solutions in a 24 x 7 support environment.

Desirable:

• An understanding of the healthcare sector
• Experience with Faxing Services (e.g. RightFax)
• Experience with ARC, Vocera, iCare and other integrated messaging platforms
• Experience with MS Teams Calling, Cisco Webex, Jabber or similar
• Experience with Palo Alto Firewalls and Management platforms (Panorama)
•  Experience supporting and maintaining Network Monitoring Systems (e.g. ManageEngine)
• Experience /Exposure to cloud connectivity technologies (e.g. MS Express Route, Direct Connect)
• Experience/Exposure to Cisco Application Centric Infrastructure (ACI) deployments

Why Join Us?

• Contribute to a meaningful mission at a world-renowned healthcare institution.
• Flexibility of a hybrid working arrangement to balance professional and personal life.
• Be part of a supportive and innovative team committed to excellence in service delivery.

This role is not just about technical skills; it’s about making a tangible impact on the lives of children and their families. If you're ready to bring your expertise to an environment where you can grow and make a difference, we would love to hear from you.