The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence.

We are seeking experienced Customer Service professionals to join our team on a casual basis. You will play a key role in delivering an innovative and effective service across the business.

Key Responsibilities include, but are not limited to:

• Outbound contact with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Data entry and ad hoc administrative duties where required.
• Meeting and exceeding customer service expectations

A full position description is available upon request from HR on [email protected]

Do you possess extensive expertise as a Quality and Compliance Officer, showcasing exceptional clinical knowledge and auditing experience, coupled with highly refined skills in time management, communication, and IT?

We are looking for a Quality and Compliance Officer to join our team. Candidates for this opportunity should be Registered Nurses. While this is a full-time work from home (WFH) position, regular intrastate and interstate travel will be necessary to visit our facilities located in regional and remote areas of Tasmania, Victoria, and NSW. This is a 6-month contract with possibility of permanency.

The Position:

The role of a Quality and Compliance Officer involves offering support and assistance to the Quality Manager in ensuring the efficient monitoring of compliance functions and the implementation of various quality-related initiatives.

Requirements of the Role:

• Undertake a range of audits against the accreditation standards related to residential aged care.
• Work collaboratively with the Chief Quality and Risk Officer in identifying areas for continuous improvement to support quality and compliance.
• Work collaboratively with the Chief Quality and Risk Officer in the development of projects to support quality and compliance.
• Assist and support the Chief Quality and Risk Officer in the development and implementation of best practice policy and process.
• Develop and maintain a high level working knowledge of the electronic clinical support systems.
• Assist and support the Chief Quality and Risk Officer in developing, conveying and delivering on individual and organisational plans for continuous improvement.
• Maintain documented evidence of the organisations Quality Management Systems across all sites.
• Risk identification and mitigation.
• Trending and analysis.
• Preparation for external regulator visits including reaccreditation.
• Assistance with Gap Analysis and on-site support.
• Education including Quality related education as required by Facility or State.
• Oversight and support of clinical practice/medication practice.
• Attendance at internal and external meetings – as required by the business or at the direction of Chief Quality and Risk Officer.
• Attendance at announced/unannounced commission visits as needed.
• Care Manager support.
• Orientation of new management team members.
• Understand, comply with and report in line with the Serious Incident Reporting Scheme (SIRS).
• Oversight of facilities to ensure compliance that is delivered within the framework of Respect’s policies and procedures, legislative requirements, and meet the relevant service standards.
• Any other task as directed by the Chief Quality and Risk Officer.

Essential:

• Successful completion of a Bachelor of Nursing or equivalent.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• High level ability to utilise information management and computer systems.
• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Sound communication skills.
• NDIS Worker Screening certification.

Desirable:

• Formal qualification in quality management frameworks.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

headspace is the National Youth Mental Health Foundation with EACH being one of the lead agencies. Each year, we help thousands of young people, and their family and friends, access vital support through our headspace services in over 145 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools. 

• Part-time (0.6 FTE) ongoing position
• Co-located at headspace Narre Warren and Pakenham
• $34.18 to $34.84 p/Hour + Super + generous Salary Packaging benefits of up to $18,550

To view a copy of the full Position Description, click here. 

What’s in it for you? 
EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

• Internal professional development calendar
• Flexible work arrangements to support a positive work-life balance
• Competitive remuneration and conditions including generous leave options 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• $2,650 additional tax-free money towards meals and entertainment  
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Access to large, well-resourced working facilities including on-site parking 
• Support through a comprehensive Employee Assistance Program 
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

About you

We have an exciting vacancy for a customer focused Receptionist/Administrator to be an integral part of our team.  This role would suit an experienced and compassionate person who enjoys being a part of a community based organisation, that has previous experience in a health or medical setting, along with demonstrated experience/interest in working with young people.

What would your day look like:

• Meet and greet (clients, members of the public, staff and other professionals) ensuring the highest standards of customer focus
• Register clients attending the centre and inform relevant clinicians of their arrival, for both Primary consulting and Youth health clinics
• Maintain a high standard of customer service by handling all customer queries including informing clients of delays in a courteous, friendly and helpful manner
• Participate in weekend work (every second Saturday at headspace Narre Warren) and participate in after-hours work if required
• Manage incoming and outgoing correspondence including emails
• Ensure the integrity of the clinical filing system and records are maintained in all software programs used for the Primary consulting and Youth health clinic services
• Data entry of client information into headspace databases

Working days will be Tues/Wed/Thurs 9.54am to 6.00pm, and will work across both our Narre Warren and Pakenham sites.  There is scope to cover weekend work (every second Saturday at headspace Narre Warren) if there are staff absences. You may be asked to participate in after-hours work if deemed necessary.

Skills

• Exceptional phone and front desk manner.
• High level time management and organisational skills
• Excellent written and verbal communication skills
• Presents in a professional manner
• Strong ability to work confidentially with a high level of emotional intelligence, tact and diplomacy.