Reporting into the Operations Support Manager and Customer Support & Admin Team Leader, the Customer Support Consultant (Install) is responsible for the provision of exceptional customer service and efficient support of administrative functions for the national Winning Services Installation business. These functions are the key to
seamless communication and installation planning between Winning Group Sales teams, the DC, our Installation teams and our Customers.

• Handle phone and email inquiries from Installers, Customers, and Sales teams.
• Manage installation orders in Navision ERP.
• Coordinate with State Install Managers to schedule/rebook installations.
• Process changes and special requests, ensuring communication with stakeholders.
• Maintain accurate records of orders, invoices, and inventory for audits.
• Record stock and resource movements (receipts, dispatch, returns) in Navision.
• Collaborate with teams to resolve outstanding returns/SROs.
• Uphold high standards of customer service.
• Provide scheduling support for commercial teams (bulk deliveries).
• Resolve customer queries or escalate as needed.

At EACH you’ll be supported to be your best. 

This role is a unique opportunity to be a part of EACH’s Mental Health and Alcohol and Other Drugs (MH & AOD) services. The successful applicant will be required to undertake activities including engaging, assessing, and providing a range of effective evidence-based interventions for young people and their families both at the centre and outreach as required. This position will complete comprehensive screening and assessment of young people and their families and provide both short-term and longer-term intervention as part of an integrated team. Your expertise in lived experience or practice related to CALD (Culturally and Linguistically Diverse), LGBTIAQ+, or ATSI (Aboriginal and Torres Strait Islander) communities will also be advantageous.

Location: Ringwood East, on the lands of the Wurundjeri People
Employment Type: Part-time, 6 hours per week
Deadline: Tuesday 26th of November

Are you passionate about delivering high-quality, compassionate healthcare that makes a real difference in the lives of refugees, asylum seekers, and diverse communities? EACH Specialty GP Clinic is seeking a dedicated and experienced General Practitioner to join our team!

Why Join EACH?

• Compensation: Competitive hourly rate of $122.95 + Generous Salary Packaging benefits of up to $18,550 
• Team Collaboration: Engage with the EACH Specialty GP Clinic team to develop comprehensive patient care within the MBS framework.
• Supportive Environment: Join a collaborative team that values your professional and personal growth. With a dedicated administrative team and bicultural workers available for secondary consultations, you'll have the support needed to excel in your role. Once initial care is complete, clients are seamlessly referred to a community GP for ongoing support, ensuring continuity of care.
• Impactful Work: Make a meaningful difference by providing compassionate healthcare to refugee individuals and families, supporting their unique needs as they navigate life in a new community.

Primary Care at EACH
EACH's Primary Care program delivers a range of services, including Medical, Nursing, Allied Health, and Oral Health, across Melbourne’s outer east. The General Practice and Nurse-Led Specialty Service provides high-quality medical and nursing support within this program.

Refugee Health Program
The Refugee Health Program helps refugees and asylum seekers access essential primary health services, enhances health service responses to their unique needs, and empowers communities to improve their health and wellbeing. The program serves newly arrived refugees and those with complex needs or gaps in healthcare access.

Through Medicare-funded bulk billing, sessional doctors, supported by a Refugee Health Nurse Practitioner and trained nurses, offer comprehensive refugee health assessments. 

What You'll Be Doing

• Quality Care Delivery: Deliver outstanding healthcare services aligned with EACH’s quality standards and compliance requirements.
• Coordinated Care: Manage patient care plans, coordinate with external health providers, and ensure appropriate referrals to support optimal patient outcomes.
• Cultural Sensitivity: Utilize professional interpreters as needed to ensure clients can fully understand and participate in their healthcare journey.
• Clinical Meetings: Attend and contribute to clinical meetings, fostering a culture of shared learning and continuous improvement.
• Team Development: Encourage and support team members, actively contributing to a positive team culture aligned with EACH values.
• Professional Standards: Maintain accurate records, comply with Medicare Billing requirements, and uphold EACH’s Code of Conduct.

Skills and Experience We’re Looking For

• Advanced Clinical Expertise: Minimum of 2 years’ experience as a General Practitioner with excellent skills in managing complex clinical presentations.
• Refugee Health Focus: Qualifications and experience in refugee health, including working with complex clinical and psychosocial cases.
• Collaborative Mindset: Ability to work effectively in a multidisciplinary team and independently as required.
• Cultural Competency: Proven experience building positive, culturally safe relationships with diverse clients, including refugees and asylum seekers.
• Interpersonal Skills: Highly developed communication skills, with a strong ability to consult, engage, and collaborate with clients and colleagues alike.

Essential Qualifications and Requirements

• GP Registration: Fully qualified, vocationally registered GP with FRACGP or ACRRM fellowship and current AHPRA registration.
• Background Checks: Completion of a Criminal History Check, Employee Working With Children Check, and Medical Indemnity Insurance.
• Desirable Knowledge: Familiarity with medical software (e.g., Medical Director) and a strong understanding of refugee support organisations and local services.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Tanya Stott (Team Leader - GP & Nurse Led Specialty Services) at [email protected]

Apply now to join EACH and help us bring high-quality, culturally sensitive care to the communities that need it most.

Key responsibilities will include:

• proactively managing assigned customers;
• ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs; 
• promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• delivering superior customer service & client liaison to our key stakeholders;
• actively promoting new products/services to assigned existing clients.

This full-time opportunity will see you delivering holistic, client centered services within workplace rehabilitation. Using your clinical knowledge and allied health background, you will be an integral part of assisting injured workers to recover at work and achieve independence at home, in the workplace, and the community, improving their wellbeing and purpose in life. 

Day to day, you will undertake:

• Workplace rehabilitation services in line with your scope of practice, such as:
  • Initial Needs Assessments
  • Workplace Assessments
  • Advice concerning job modifications
  • Rehabilitation Counselling/Vocational Assessments
  • ADL assessments
• Medical case conferences, stakeholder liaison and case management services
• Support needs assessments

We are seeking individuals with a professional background in Occupational Therapy interested in working in the Occupational Rehabilitation sector in Adelaide SA.

In this diverse role, you will enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Providing occupational rehabilitation services to clients with a range of conditions, both physical and psychological and supporting them to achieve return to health and return to work outcomes.

Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks); 
• Applying your clinical knowledge to improve return to work outcomes;
• Working with employers and employees to develop and implement injury prevention and workplace education programs;
• Working collaboratively with injured workers, employers, medical and allied health professionals;
• Working across various schemes such as workers compensation, compulsory third party, life insurance, Comcare, Department of Veteran's Affairs, and employer-funded injury prevention programs;
• Assisting those with an injury or health condition to achieve return to health and return to work outcomes;
• Completing a variety of assessments using your clinical skills, including but not limited to initial, workplace and vocational assessments to review diagnosis, support treatment plans, address psychosocial barriers to employment and identify suitable employment opportunities for workers who have sustained workplace injuries or injuries sustained from motor vehicle accidents.

We welcome new graduates to apply!

We offer a hands-on approach to learning and developing your career. You’ll find the new graduates of yesterday are the leaders of today. Whether it’s a new location, new service, or role within the wider MedHealth group, the career opportunities for Rehabilitation Consultant are endless