In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.

You will make an impact by:

• Leading and modelling an environment that is focused on customer service, clinical care  and patient experience.
• Lead and manage a process of continuous improvement.
• Actively lead and participate in all components of the quality improvement and accreditation cycle.

Effective management of:

• Patient bookings;
• Theatre bookings
• Patient Liaison and communication;
• Health fund checks and payment;
• Day of Surgery pre-intake and intake;
• Doctor’s Room Liaison

• Oversee and management the Health Fund Insurance Checks and ensuring patient billing is accurate and within agreed margins.
• Ensure budget is managed effectively and to agreed outcomes.
• Liaise with the finance team to resolve financial issues and ensure billing efficiency.

To be successful in this role…
You will be a born leader, keen to work collaboratively with all stakeholders that impact the patient’s journey at Epworth Eastern. You will need to be a compassionate and a strategic thinker with a focus on positive patient experience. You will have a “can do” attitude and a solutions focused approach with a proven track record in meeting KPIs.

You will have:

• Previous and recent hospital administration experience
• Evidence of a commitment to patient/customer service, clinical governance and quality improvement
• Positive role model to staff in terms of commitment to the delivery of high quality patient care and patient experience

Position Description      Inherent Requirements

We will review applications as we receive them.

About Eastern

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

The Manager, Partnerships Development (Quantum) position for the Queensland Node of Quantum Australia, based at Griffith University, will play a pivotal role in fostering strategic partnerships across key sectors such as Resources, Agriculture, Transport, Defence, Financial, Medical, Advanced Technologies, and Energy. You will lead efforts to deepen industry, government, and academic engagement, helping to grow Australia’s quantum research and development capabilities and ecosystem.

The role involves identifying partnerships, securing research funding, attracting investment opportunities and promoting quantum technologies at key events. You will work closely with other members of the Queensland node, advise the Node Lead Quantum Australia’s CEO, manage stakeholder relationships, and develop strategic business cases, playing a crucial part in fostering collaboration and advancing quantum technology in Australia. 

Key responsibilities will include: 

• Identify and secure partnerships, research funding and investment opportunities for the Qld node of Quantum Australia.
• Work with other members of the Qld node of Quantum Australia to provide strategic advice and support to the Node Lead and Quantum Australia’s CEO.
• Manage stakeholder relationships and develop business cases to drive quantum technology collaboration and growth.
• Initiate, facilitate and support stakeholder events in Qld focused on Quantum and enabling technologies.
• Represent Quantum Australia at key meetings and events within Qld and nationally, promoting quantum technologies and building industry, government, and academic connections.

About you

• Extensive experience in business development or relationship management within the quantum and/or advanced technology sector or related industries such as IT, finance, or education.
• Strong analytical and conceptual skills, enabling the development of strategic business cases and effective identification of partnership opportunities.
• Ability to thrive in collaborative environments, fostering relationships and driving mutual benefits among industry, academia, and government partners.
• Understanding of current trends and technical competency in quantum technology, with the capacity to leverage this knowledge to inform decision-making and strategy development.
• Strong interpersonal, verbal and written communication skills, with the ability to engage diverse stakeholders and effectively manage time to prioritise tasks.
• Self-starter with the ability to work as part or team and also autonomously.

What we can offer
This position is a full-time fixed-term until March 2027.  You will primarily be based at the Griffith University Nathan or Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Salary Range
The full time equivalent base salary will be HEW Level 9 range $129,419 - $134,047 per annum + 17% superannuation. The total FTE package will be in the range $151,420 - $156,834 per annum.

As the ICMS Manager with FHE working on our WestConnex Contract, you will have the overall responsibility to manage and maintain the Integrated Contract Management System (ICMS), lead all project-based Quality, Safety and Environmental (QSE) activities and manage a small team of QSE professionals. This role is business critical to ensure the business remains compliant to legislation in the day-to-day operations for the on-going contracted works with WestConnex.

Reporting to the O&M Manager, you will be responsible for:

• Developing, implementing and maintaining the ICMS within a heavily audited and regulated environment in accordance with the project Deeds and Corporate framework.
• Overall responsibility for the ongoing development, implementation, reporting and auditing of FHE’s quality, safety and environmental management systems.
• Continually drive improvement in the development and implementation of Work, Health & Safety plans, Quality plans and Operational Environmental Management plans.
• Support the projects compliance framework and provide advice on governance and project process implementation relevant to the scope of work.
• Ensuring compliance with environmental, safety and quality legal requirements including waste discharge licences, pollution abatement notices and trade waste agreements
• Identifying areas for improvement on QSE matters and preparing recommendations and business cases accordingly.
• Advising relevant stakeholders on the relevant environmental and WHS legislation, ensuring the ongoing safety education, hazard identification and elimination awareness for all levels of workforce are adhered to.
• Inspecting workplace locations regularly to audit safety procedures and report findings to the O&M Manager.
• Preparing and presenting reports on performance against QSE objectives, issues and programs for management.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

Some of the key specifications in our Project Management team include:

• Preparation and maintenance of project governance and administration documentation.
• Track project progress and provide regular reports on project status to project team and key stakeholders.
• Develop a project programme, monitor progress and communicate with project stakeholders.
• Identify project risks, implement mitigations, review and amend as required to ensure project targets are achieved.
• Communicate effectively with all project stakeholders.
• T&T safety on projects checklist to ensure compliance.
• Assisting the Senior Project Manager and Project Director with tasks such as; cost reporting, program, service provider performance monitoring, risk register updates, quality assurance etc.
• Assisting with contractual work including procurement and editing documents.
• Liaison with client departments and other service providers to help co-ordinate all efforts in keeping the program on track.
• Tender research, collating potential bid work.
• Assistance with bids for future work in the region, including bid plans and liaison with the risk team.