We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

• Experienced Vendor Management professional from a regulated environment required for lead role in IT function
• Permanent role based in Sydney or Melbourne
• Genuine Hybrid working environment 

The primary purpose of the role is to ensure the effective and efficient management of Rest’s technology service providers. The role needs to ensure that all technology contracts meet Rest’s and regulatory compliance standards and that vendors continue to meet their contractual obligations in regard to performance, risk management and compliance. You will support the General Manager, Enterprise Architecture & Technology in selecting the right service providers and ensuring they deliver optimum value within Rest’s Risk appetite.

Key Accountabilities/Responsibilities

1. Work closely with DTD leadership to create and maintain sourcing plans for key technology services
2. Implement enterprise service provider management policies/frameworks for DTD service providers 
3. Maintain a RACI identifying the key roles and responsibilities involved in the governance of DTD service providers 
4. Collaborate with strategic procurement team to ensure that all contracts reflect necessary technology standards including regulatory compliance obligations.
5. Cultivate and maintain strong relationships with key technology service providers
6. Support vendor relationship owners in creating, implementing and maintaining vendor management plans
7. Work closely with internal stakeholders and external suppliers to support the resolution of any contractual compliance issues. 
8. Maintain current knowledge of industry trends, market conditions, and regulations affecting technology service providers 
9. Ensure vendor governance forums are run consistently and effectively
10. Prepare and present comprehensive reports to senior management regarding vendor performance

Purpose of the role

In this role, you will be responsible for delivery of Smiling Mind's research and evaluation agenda, driving innovation, and delivering high quality impact measurement. You will be responsible for undertaking research and delivering insights that create a step change in how Smiling Mind develops and delivers mental fitness and wellbeing programs. This dynamic position offers the opportunity to develop best practice, drive analysis & insight generation, lead reporting and deliver deep, actionable research that shapes the organisation's strategic impact agenda.

You will foster meaningful collaborations both internally and with industry and academic partners, positioning Smiling Mind as a thought leader in mental fitness and wellbeing, with a focus on children and the adults that support them - namely educators and parents / carers. Additionally, you will develop, deliver, and work across a variety of research programs including quantitative and qualitative evaluation, voice of customer initiatives, ad-hoc program research, population studies, and impact modelling, all aimed at driving innovation and thought leadership in the mental wellbeing space.

Key Responsibilities

This role has decision making autonomy empowering you to lead and innovate across research, evaluation, and impact measurement, with a focus on proactive leadership and strategic thinking.

Strategic Impact and Innovation

• In collaboration with the Senior Leadership Team, develop and execute on our research and impact strategy.
• Proactively drive the delivery of our impact agenda, creating new program and partnership opportunities for Smiling Mind.
• Lead high profile research initiatives and projects, delivering high-quality outcomes that position Smiling Mind at the forefront of mental wellbeing innovation.
• Leverage your expertise and insights to influence and inform decisions across the organisation, translating research insights into actionable strategies.
• Pioneer innovations in research and evaluation, setting the stage for multi-year advancements in the field of mental fitness and wellbeing.
• Mentor and inspire a team of junior research staff, fostering a culture of excellence and continuous learning.

Thought Leadership and Knowledge Exchange

• Develop a cutting-edge impact measurement framework that defines key mental fitness measures across Smiling Mind's diverse portfolio.
• Develop program logic models, theories of change, and evaluation frameworks that extend current practice in mental wellbeing research.
• Design and implement mixed-methods research, showcasing Smiling Mind's commitment to rigorous and impactful evaluation.
• Produce compelling, action-oriented reports that demonstrate Smiling Mind's impact, position Smiling Mind’s advocacy direction effectively, and influence key stakeholders.

Strategic Collaboration and External Engagement

• Foster strategic relationships with internal stakeholders, championing a culture of research-driven decision-making across the organisation.
• Lead high-profile cross-collaboration projects with a range of external research partners
• Establish and nurture high-impact partnerships with academic institutions and industry leaders, positioning Smiling Mind as a key player in the mental wellbeing research landscape.

Driving Research and Program Development

• Deliver groundbreaking and high quality research and evaluation to inform the development of innovative products and programs, employing cutting-edge methodologies from evidence synthesis to co-design practices.
• Stay at the forefront of emerging research and evidence, actively seeking out and sharing new insights to inform Smiling Mind's program development and advocacy strategy.
• Bridge the gap between psychological theory and practical application, developing unique solutions that set Smiling Mind apart in the field.
• Influence and inform decisions regarding program and product evolution across the organisation, using evaluation insights and research acumen.

Elevating Impact through Strategic Communication

• Champion a culture of evidence-informed thinking across the organisation, inspiring colleagues to incorporate research into their work and decision-making processes.
• Produce and present high-impact research reports that captivate diverse audiences and showcase Smiling Mind's innovative approach to mental wellbeing.
• Translate complex research findings into compelling narratives that resonate with both technical and non-technical audiences, elevating Smiling Mind's profile in the field.

Key Teams / Stakeholders

This role offers the opportunity to collaborate with diverse stakeholders across Smiling Mind, as well as forge strategic partnerships with external research institutions and industry leaders. You'll be at the forefront of driving our research agenda and shaping the future of mental wellbeing interventions.

Join our passionate, high-growth team where your creativity, drive, and innovative thinking will directly contribute to changing lives. At Smiling Mind, we embrace challenges, celebrate successes, and work collaboratively to achieve extraordinary impact in mental wellbeing.

As the ICMS Manager with FHE working on our WestConnex Contract, you will have the overall responsibility to manage and maintain the Integrated Contract Management System (ICMS), lead all project-based Quality, Safety and Environmental (QSE) activities and manage a small team of QSE professionals. This role is business critical to ensure the business remains compliant to legislation in the day-to-day operations for the on-going contracted works with WestConnex.

Reporting to the O&M Manager, you will be responsible for:

• Developing, implementing and maintaining the ICMS within a heavily audited and regulated environment in accordance with the project Deeds and Corporate framework.
• Overall responsibility for the ongoing development, implementation, reporting and auditing of FHE’s quality, safety and environmental management systems.
• Continually drive improvement in the development and implementation of Work, Health & Safety plans, Quality plans and Operational Environmental Management plans.
• Support the projects compliance framework and provide advice on governance and project process implementation relevant to the scope of work.
• Ensuring compliance with environmental, safety and quality legal requirements including waste discharge licences, pollution abatement notices and trade waste agreements
• Identifying areas for improvement on QSE matters and preparing recommendations and business cases accordingly.
• Advising relevant stakeholders on the relevant environmental and WHS legislation, ensuring the ongoing safety education, hazard identification and elimination awareness for all levels of workforce are adhered to.
• Inspecting workplace locations regularly to audit safety procedures and report findings to the O&M Manager.
• Preparing and presenting reports on performance against QSE objectives, issues and programs for management.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.

You will make an impact by:

• Leading and modelling an environment that is focused on customer service, clinical care  and patient experience.
• Lead and manage a process of continuous improvement.
• Actively lead and participate in all components of the quality improvement and accreditation cycle.

Effective management of:

• Patient bookings;
• Theatre bookings
• Patient Liaison and communication;
• Health fund checks and payment;
• Day of Surgery pre-intake and intake;
• Doctor’s Room Liaison

• Oversee and management the Health Fund Insurance Checks and ensuring patient billing is accurate and within agreed margins.
• Ensure budget is managed effectively and to agreed outcomes.
• Liaise with the finance team to resolve financial issues and ensure billing efficiency.

To be successful in this role…
You will be a born leader, keen to work collaboratively with all stakeholders that impact the patient’s journey at Epworth Eastern. You will need to be a compassionate and a strategic thinker with a focus on positive patient experience. You will have a “can do” attitude and a solutions focused approach with a proven track record in meeting KPIs.

You will have:

• Previous and recent hospital administration experience
• Evidence of a commitment to patient/customer service, clinical governance and quality improvement
• Positive role model to staff in terms of commitment to the delivery of high quality patient care and patient experience

Position Description      Inherent Requirements

We will review applications as we receive them.

About Eastern

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

The Manager, Partnerships Development (Quantum) position for the Queensland Node of Quantum Australia, based at Griffith University, will play a pivotal role in fostering strategic partnerships across key sectors such as Resources, Agriculture, Transport, Defence, Financial, Medical, Advanced Technologies, and Energy. You will lead efforts to deepen industry, government, and academic engagement, helping to grow Australia’s quantum research and development capabilities and ecosystem.

The role involves identifying partnerships, securing research funding, attracting investment opportunities and promoting quantum technologies at key events. You will work closely with other members of the Queensland node, advise the Node Lead Quantum Australia’s CEO, manage stakeholder relationships, and develop strategic business cases, playing a crucial part in fostering collaboration and advancing quantum technology in Australia. 

Key responsibilities will include: 

• Identify and secure partnerships, research funding and investment opportunities for the Qld node of Quantum Australia.
• Work with other members of the Qld node of Quantum Australia to provide strategic advice and support to the Node Lead and Quantum Australia’s CEO.
• Manage stakeholder relationships and develop business cases to drive quantum technology collaboration and growth.
• Initiate, facilitate and support stakeholder events in Qld focused on Quantum and enabling technologies.
• Represent Quantum Australia at key meetings and events within Qld and nationally, promoting quantum technologies and building industry, government, and academic connections.

About you

• Extensive experience in business development or relationship management within the quantum and/or advanced technology sector or related industries such as IT, finance, or education.
• Strong analytical and conceptual skills, enabling the development of strategic business cases and effective identification of partnership opportunities.
• Ability to thrive in collaborative environments, fostering relationships and driving mutual benefits among industry, academia, and government partners.
• Understanding of current trends and technical competency in quantum technology, with the capacity to leverage this knowledge to inform decision-making and strategy development.
• Strong interpersonal, verbal and written communication skills, with the ability to engage diverse stakeholders and effectively manage time to prioritise tasks.
• Self-starter with the ability to work as part or team and also autonomously.

What we can offer
This position is a full-time fixed-term until March 2027.  You will primarily be based at the Griffith University Nathan or Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Salary Range
The full time equivalent base salary will be HEW Level 9 range $129,419 - $134,047 per annum + 17% superannuation. The total FTE package will be in the range $151,420 - $156,834 per annum.