The opportunity:

We are currently sourcing a Senior Manager, General Advice Delivery to join our Financial Wellbeing team at AIA in Melbourne. AIAFW has a focus on accelerating growth through the middle market and within this role you will be responsible for ensuring an exceptional customer experience through our ‘General Advice’ delivery channel. You will have the opportunity to join us on our journey to significantly improve the customer experience of our current General Advice offering and play a major part in shaping this for AIA.

To be successful you will:

• Shape and build the general advice  division  to ensure AIA Financial Services clients receive affordable and reliable Life and health insurance solutions (via a digitally led multichannel approach)

• Ensure the consistency of ‘General Advice’ delivery regardless of lead origination, touchpoint or consultant, enabling a seamless experience for customers wanting to purchase insurance protection

• Supporting the definition and design of the end-to-end strategic customer journey & pathways, optimising business function and process through operational and technology enablers, (whilst factoring in regulatory considerations).

• Manage the operations of the Direct Life Insurance and General  Advice teams including design of the strategic acquisition and conversion model, leading the people and overall performance.

• Lead the development of the strategy and the delivery of the technology enablers to support the general advice digital and tech strategy, CX & UX and realise our digitally led multi-channel approach

To be successful you will:

• Have demonstrated experience developing and working in a similar Direct Life or General advice team

• RG146 qualified

• Strong Retail insurance and Underwriting competence would be advantageous

• Exceptional customer engagement skills and the ability to implement change

• Solid understanding of industry, regulatory and competitor issues as relevant to interests and outcomes for customers within Financial Services or Insurance

• Proven experience in customer advocacy and comparable client focused or advisory role

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Access additional leave days a year to recharge and refresh yourself

• Work with supportive and inclusive managers

• Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing program – we’ve started a movement to make Australia the healthiest, best protected nation in the world.
 

AIA is different. Are you?
 

Join an organisation that helps people live better every single day, apply via the link.

Position Summary:

Intelerad is seeking a dynamic, results-driven leader for its Oceania Division, which encompasses operations in Australia and New Zealand. The GM will play a critical role in enhancing customer satisfaction and managing the Profit and Loss (PnL) aspects of the division. This position involves both direct managerial authority (solid line) over certain functions and functional (dotted-line) authority over others, requiring a leader who can navigate complex structures and influence cross-functional teams. 

Although the reporting responsibilities will evolve as the position dictates, the GM initially is expected to have direct responsibility for:  Professional Services, Customer Success, Support and SRE.  Dotted line responsibilities include:  all growth engine functions, sales engineering and sales. 

Key Responsibilities:

1. PnL Management: Oversee the full Profit and Loss responsibilities for the Oceania Division, ensuring financial targets and other agreed-upon metrics are met in the short and long term.
2. Customer Satisfaction: Lead the strategy and execution for improved customer satisfaction, ensuring the delivery of high-quality services and support throughout the customer journey.
3. Team Leadership: Directly manage certain functional areas of the business, while exerting functional influence over other departments to align with the division's goals.
4. Strategic Planning: Develop and implement comprehensive business strategies that ensure the competitiveness and profitability of the Oceania Division.
5. Cross-Functional Collaboration: Work closely with other departments, facilitating collaboration and driving cohesive action toward shared objectives.
6. Performance Metrics: Establish, monitor, and report on key performance indicators, adjusting strategies as necessary to improve business performance.
7. Market Analysis: Continuously analyze market trends, competitive landscape, and customer feedback, adjusting the business plan as necessary to staying abreast of market, competition, customer feedback, and incorporating those outside-in viewpoints to strengthen delivery and PnL performance in Oceania.
8. Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and internal teams to foster collaboration and customer loyalty.
9. Talent Development: Identify and nurture talent within the division, with an emphasis on continuous professional development and performance recognition.
10. Internal positioning and advocacy: Serve as the voice of Oceania to the ELT and other elements of the global organization.

Endeavour Group has been operating as a demerged, stand alone ASX company for two years. It is a unique business, with no direct peers in Australia. As Australia’s largest operator of retail liquor and hotels, among many other exciting businesses including wine and drinks production, we interact with numerous stakeholders including investors, governments, regulators and policymakers in many ways. We have bottle shops, pubs, accommodation and wineries stretching across nearly every community in Australia. We employ 30,000 people across diverse professions from retail and hospitality to viticulture and data science.

General Manager,  Investor Relations

The General Manager Investor Relations will report to the Endeavour Group Chief Financial Officer (CFO). The GM IR will be a strong partner to the Endeavour Group executive team and the Board, and a respected representative of Endeavour with the external financial analyst and investor community. To achieve this, the GM IR will take a business-focused and relationship-oriented approach, adding value through strategic and commercial insight. 

Given the diversity and scale of the business, its position as the largest integrated drinks and hospitality business in Australia, and the challenging and dynamic nature of its operations, this is an exciting position for a suitably qualified senior executive.    

Key operating priorities:

• Act as the strategic and trusted advisor to the CEO, CFO, Executive Leadership team and Board on investor matters.
• Manage relationships and communication with shareholders, acting as the primary spokesperson.
• Identify and cultivate strategic investor and analyst relationships, tailoring outreach to specific groups.
• Drive investor understanding through cross-functional collaboration on market disclosures and stakeholder education. 
• Lead the execution of high-profile investor events.
• Guide Endeavour through critical matters (ESG) with expert strategic advice for business and investors.
• Elevate talent and build internal succession

An exciting opportunity is now available for a high achieving, influential leader to join our Dutton One state operations, as a key leader of our group .

We are looking for a exceptional leader who is highly motivated in creating a culture of achieving and exceeding sales targets.  The successful applicant will demonstrate a professional approach and have proven success positively impacting sales teams to achieve exceptional results. If you want to be part of Australia’s most exciting automotive group then this is the role for you!

Duties and responsibilities

As a proven leader of people and sales operations, you will:

• Partner with the State General Manager to achieve exceptional sales results across all sites in NSW and ACT.
• Oversee and provide leadership for all site operational requirements, including: human resources, stock, finance and administration, advertising, quality control, compliance etc.
• Oversee and maintain a safe and healthy workplace culture at all sites, including compliance with all Workplace Health and Safety training, tools, signage and reporting.
• Coach site managers to fulfil their duties, including the creation of effective operating procedures.
• Assist in the performance development of team members to enhance skills, progress careers and maximise successful results.
• Provide on-the-job training to ensure the sales processes are being actioned. 
• Apply a hands on approach to the sales team, assisting with controlling deals and negotiations. 
• Build strong relationships with internal and external stakeholders.
• Ensure exceptional professional standards across all sites, including presentation of team members, sites and stock. 
• Achieve KPI expectations with an EBITDA focus.