Role: Patient Services Assistant

Reports to (position): Dialysis Clinic Manager

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic 
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection 
• Participates in Quality Improvements  activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).

Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

Level Electrical & Air Wagga Wagga is seeking a highly organised and detail-oriented Office Administrator to join our team. In this role, you will be responsible for providing administrative support to ensure the smooth and efficient function of our office and business operations.

We are looking for a candidate who is self-motivated, able to prioritise tasks, and has excellent communication and interpersonal skills.

We offer flexible working hours (school hours available) and a fun and supportive work environment.

Key Responsibilities

• First point of contact for inbound calls and emails from customers and suppliers
• Creation of new quotes and follow up in agreed time frame to drive conversion
• Creating and scheduling new jobs to relevant skilled field team members
• Ongoing communication with customer on progress of jobs where necessary
• Strong liaison with field team to ensure the right information is being provided for each job in a timely fashion
• Managing pending, progress and completed jobs lists to meet KPIs
• Keep accurate records and document customer service actions and discussions
• Creation and follow up of purchase orders and liaison with suppliers to ensure materials are readily available for jobs to be completed 
• Completion of CCEW’s and other job safety documentation
• Maintaining job and personnel safety records
• Support to management as directed
• Provide input and collaboration that drives the success of the business and supports a harmonious working environment

• Proven experience as an office administrator or in a similar role.
• Excellent organisational and time management skills.
• Strong attention to detail and ability to multitask.
• Experience in a trade business beneficial, but not essential.
• Experience with Simpro or other job management software beneficial, but not essential.
• Be currently living in Australia with relevant visa or residency rights to work (overseas applicants will not be accepted)

• Choose your hours (minimum 30 hours per week)
• Training and development
• 4 weeks annual leave
• Work with a local family-run business

Are you organized, detail-oriented, and ready to join a dynamic team? Arrow Metal is seeking a proactive Office Assistant to support our growing operations. As a leading provider of architectural and construction metal products, Arrow Metal is dedicated to delivering exceptional service and quality to our clients.

Role Overview:

As an Office Assistant, you will play a crucial role in ensuring smooth office operations and providing outstanding support to our sales and after-sales teams. Your responsibilities will include:

General Office Assistance:

• Manage the sales inbox effectively, ensuring prompt responses to all inquiries and correspondence.
• Upload deal information into our Pipedrive CRM system accurately and in a timely manner.
• Assist in distributing emails for pricing after review by the sales manager.
• Provide assistance with telephone answering, delivering excellent customer service and customer care with every interaction.

After Sales Service:

• Manage communication with offshore drafting personnel, including client correspondence for drawing sign-off and clarification.
• Coordinate production schedules and logistics to ensure timely delivery of products to clients.
• Prepare and finalize work orders accurately, ensuring all necessary documentation is complete.
• Manage deliveries and respond to order ETA inquiries promptly and professionally.

Requirements:

• Previous experience in office administration or similar roles is preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.
• Experience in customer service and sales support in a production or manufacturing business is ideal

Arrow Metal offers a supportive and collaborative work environment where your contributions are valued. You'll have the opportunity to work with a diverse team and grow your skills in a dynamic industry.

If you're ready to take the next step in your career and become part of the Arrow Metal family, we want to hear from you!

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Salary from $65k + super + 10% bonus
• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.