What you will do:

Report to and assist the Park Manager to manage a seamless Park operation through the provision of consistent high standards in product, guest services and a wide range of interpretative activities.
You will also:

• Provide a versatile and hands-on approach to supporting your teams to ensuring quality standards, effective communication and consistency across all areas of the parks operation
• Maintain leadership credibility in all areas of the park operation by exhibiting consistent high standards of personal ethics
• Assist in ensuring teams are resourced accordingly and participating in recruitment activity as needed
• Ensure that all employees receive a thorough park and department induction and sufficient on the job training
• Liaise with the Park Manager regarding significant maintenance issues, repairs and additional projects
• Monitor and maintain a high standard of safety of all guests, visitors and employees

This is a rewarding and challenging experience for the right person - no one day will be the same. Either the Park Manager or Assistant Park Manager will be required to live onsite (we are currently recruiting both roles). Separate onsite accommodation is available for both positions with subsidised rent as part of the contract of employment.

What you will bring:

Our ideal candidate will have relevant hotel/resort/park management experience where initiative, organisational and advance planning skills are essential. You will be able to demonstrate experience in overseeing teams and the ability to understand and interpret awards and certified agreements.  We welcome individuals that are innovative and have a customer and commercial focused mindset.

• You will possess excellent verbal and written communication skills and a confidence in understanding rostering and property management systems. 
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You are a hands-on leader; you walk the talk and can communicate to a team at all levels.
• Previous experience in hosting groups is a bonus.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.