BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Canberra. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

You will support our Customer Service team, which focuses on producing steel products for structural support in constructions. Being the face of BlueScope, you will ensure all our customers receive exceptional service. You’ll be joining a supportive, fast paced and customer focused team renowned for providing consistently high levels of customer service. We are good at what we do! Success in this role will see you delivering our customers a premium service helping our business to increase sales and develop on-going repeat business. 

When you join our team, we offer flexibility for work/life balance, access to our Employee Assistance Provider, and ongoing training and development.

What Will You Do?

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales /customer service duties, you’ll be responsible for the following:

• interacting with our customers via face to face and managing quotes and queries
• following up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

As a highly motivated individual, you’ll provide exceptional service so that our customers can build and create great structures. You’ll bring:  

• excellent communication and a high standard of customer focus with the ability to resolve issues effectively and efficiently 
• a can-do attitude and the ability to pick up new and custom IT systems quickly
• high attention to detail, likes working with numbers and the ability to complete multiple tasks simultaneously with your superior time management skills
• a commitment to your own safety and well-being while caring for others 

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Tuesday 10th December 2024.

Recruiters to Populate

John Crane is actively recruiting a Service Operations Manager who will join the team based in Australia . Reporting to the Regional Service Operations Manager, he/she will manage the day-to-day operations in both workshops and onsite , ensuring compliance to legislative and Company procedures as well as relative HS&E directives and Quality standards. He/she shall lead the Service Centres team toward achievement of business objectives in line with divisional business plan. Maximise customer service levels through efficient deployment of process and procedure, driving continuous improvement with and through the team. An effective Leader by example with total focus on the highest level of customer service provision. To effectively communicate across all departments within the business to ensure timely closeout of issues impacting the service process and our customers. To effectively communicate and support the Sales team providing regular and consistent feedback relating to customer requirements within the service process.

• Safety/Quality: To ensure that service activities/environment meets group standards relating to HSE/Quality at all times.
• Service order processing: plan, execute and monitor the workshop activities. Through effective use of business system tools and good communication across the team, ensure that the workshop loading is balanced and that costs/KPI are monitored and objectives are being met in line with demand.
• People development. Review the performance of the team, support personal skills growth with adequate training and development plans. Coach and mentor less experienced engineers, check quality of their work and help them diagnose and solve problems.
• Provide strong technical and service support to all customers, collaborate with Area Managers in achieving Sales target objectives. Attend site for seal installations and or troubleshooting, producing comprehensive failure reports with analysis and recommendations.
• Performance Plus: support Reliability Team on Global Service contracts execution, monitoring delivery performances and other contractual KPI, assure adequate stock levels are held in the Service centre to meet SLA.
• Support EU sales Managers for development and growth of our service portfolio, by implementing business strategies as well as supporting new business development
• Continuous Improvement: To be an active change agent driving improvement in process and procedure. Support organizational and operational changes in line with company guidelines, implement best practices and new standards.
• To ensure that group and divisional communication is cascaded to the team, monthly team meeting covering HSE/Quality and business performance such that staff are fully aware of any issues/directives at all times.