Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our Customer Service Representatives are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this role is your opportunity to make a difference.

Who Are We

At Contour Education, we’re revolutionising tutoring with engaging, small-group sessions that prepare students for success. We’ve been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down!

The Role

What You’ll Do

• Support Students & Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
• Oversee Campus Operations: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
• Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
• Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

Who You Are

• A Great Communicator: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
• Tech-Savvy: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students in achieving their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Diverse Role: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

Recruiters to Populate

Mercure Sydney Bankstown is looking for a Part Time Guest Service Agent to join our team.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   
• Assisting our guests at our self check in kiosks

John Crane is actively recruiting a Service Operations Manager who will join the team based in Australia . Reporting to the Regional Service Operations Manager, he/she will manage the day-to-day operations in both workshops and onsite , ensuring compliance to legislative and Company procedures as well as relative HS&E directives and Quality standards. He/she shall lead the Service Centres team toward achievement of business objectives in line with divisional business plan. Maximise customer service levels through efficient deployment of process and procedure, driving continuous improvement with and through the team. An effective Leader by example with total focus on the highest level of customer service provision. To effectively communicate across all departments within the business to ensure timely closeout of issues impacting the service process and our customers. To effectively communicate and support the Sales team providing regular and consistent feedback relating to customer requirements within the service process.

• Safety/Quality: To ensure that service activities/environment meets group standards relating to HSE/Quality at all times.
• Service order processing: plan, execute and monitor the workshop activities. Through effective use of business system tools and good communication across the team, ensure that the workshop loading is balanced and that costs/KPI are monitored and objectives are being met in line with demand.
• People development. Review the performance of the team, support personal skills growth with adequate training and development plans. Coach and mentor less experienced engineers, check quality of their work and help them diagnose and solve problems.
• Provide strong technical and service support to all customers, collaborate with Area Managers in achieving Sales target objectives. Attend site for seal installations and or troubleshooting, producing comprehensive failure reports with analysis and recommendations.
• Performance Plus: support Reliability Team on Global Service contracts execution, monitoring delivery performances and other contractual KPI, assure adequate stock levels are held in the Service centre to meet SLA.
• Support EU sales Managers for development and growth of our service portfolio, by implementing business strategies as well as supporting new business development
• Continuous Improvement: To be an active change agent driving improvement in process and procedure. Support organizational and operational changes in line with company guidelines, implement best practices and new standards.
• To ensure that group and divisional communication is cascaded to the team, monthly team meeting covering HSE/Quality and business performance such that staff are fully aware of any issues/directives at all times.

This is an apprenticeship position within Smiths Detection’s field service team, primarily responsible for traveling to customer sites, 
which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using 
hand and power tools. This position requires the development of customer-interaction and team-working skills. It is anticipated that 
apprentices will develop the ability to work semi-autonomously, and outside of day-time business hours from time to time, during 
their second year of experience.

• Attending weekly TAFE course trainings and completing associated educational tasks and activities
• Travelling to customer sites across metropolitan and regional/remote areas, at times requiring long-distance driving, air travel, and hotel accommodation for several days per trip
• Assisting with troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centres
• Assisting with completing preventative maintenance tasks according to service contracts and schedules
• Assisting with responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Assisting with testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
• Assisting with diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Assisting with replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Assisting with replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aids
• Assisting with inspecting, vacuuming, cleaning, de-greasing, repairing and replacing internal parts
• Assisting with installing new equipment at customer sites, alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT 
  software tracking system
• Joining regular internal team meetings and safety briefings
• Assisting with ensuring that tools and testing equipment is maintained and calibrated
• Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers, during second-year – or sooner if competent to do so – and thereafter
• Other duties as required