We are currently seeking a Part Time Food and Beverage Attendant to join the professional and dynamic Food & Beverage Team 

Key responsibilities include but not limited to:

• Delivering memorable guest experiences ‘From the Heart’
• Being confident speaking with guests from all over the world
• Serving meals and beverages with flair and professionalism
• Being a Service Superstar!
• Shifts across breakfast, lunch, dinner, cafe, bar and conferencing

As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey. 

What you need to know: 

• Our customers need us around the clock, so this role works on a roster across Monday – Friday, 8am – 8pm  (7.6 hr shifts)
• Based out of our brand new office in Docklands
• Permanent Full-Time role 

Why work with TSA? 

• Our #TSAWays are what we are all about. Think of them as the vibe! 
• Join a company that promotes from within – work your way up and across the business 
• Comprehensive training, with ongoing coaching and development 
• A vibrant and rewarding recognition program - We love to celebrate our people!  
• We are proud of our fun, friendly and supportive team environment 

We require a dynamic and professional Food and Beverage Supervisor to join our Food and Beverage team on a full-time basis at our Oaks Sunshine Coast Oasis Resort in Caloundra. 

As the Food and Beverage Supervisor you will: 

• Ensure smooth and efficient daily floor operations of the restaurant, bar and conferences.
• Develop and maintain a strong understanding of the company's food and beverage features to promote to clients.
• Liaise with the kitchen during service periods to ensure quality service and presentation.
• Supervise, train and assist Food & Beverage Attendants.

What you’ll be doing:

Working across our F&B outlets and events, including Blvd Café and Bar, amenities, in-room dining, Pool bar and conferencing and events.  Personally connecting, laughing and creating a sense of belonging for our guests.

The ideal candidate will be confident, reliable, engaging and ensure that our guests receive EPIC service every time. In addition, we are looking for people who enjoying helping their colleagues, working as a team and delivering quality products consistently.

 Some of the things you will be responsible for:

• Making the flawless coffee every time, perking up someone’s day with a perfect caffeine fix, one they’ll be back for!
• Delivering EPIC guest service
• Mixing and creating quality beverages - cocktails, mocktails, frappes, smoothies, juices and more
• Maintaining a clean and comfortable COVID environment
• Cashiering and providing guests their locals and ALL Live Limitless discounts
• Creating memorable dining experiences by connecting with our guests and locals in BLVD Bar & Café
• Ensuring our loyalty guests are recognised and receiving their benefits
• Delivering Room Service, amenities and Pool bar orders as required

Novotel Surfers Paradise is looking for a passionate Assistant Food & Beverage Manager ready to steer our team towards unparalleled success.

About Novotel Surfers Paradise…

Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches.  Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 Conference rooms, off-site catering, pool, spa, tennis court and gym.

About the job…

This is a rare opportunity for a career-focused food and beverage professional with strong leadership and financial management skills, with extensive wine, spirits and cocktail knowledge to lead and develop our beverage department. 

Working with and reporting to our Food & Beverage Operations Manager, the Assistant Food & Beverage Manager is responsible for delivering a profitable wine and beverage range with a focus on quality and appeal. The Assistant Food & Beverage Manager is responsible for the execution of industry-leading service, meeting financial targets, inventory management, training, succession planning and business development.

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion for food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this long term position with room for personality and passion.

• Manages in compliance with all local, state and Federal beverage and liquor laws;
• Implements agreed upon food and beverage policies and procedures throughout the property;
• Understands beverage control including days on hand, perpetual inventory, bar par levels, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and stock takes;
• Comprehends budgets, operating statements and payroll reports as needed to assist in the financial management of department;
• Empowers team to provide excellent guest service and emphasises guest satisfaction, loyalty guest recognition and a focus on continuous improvement;
• Maintains food handling and sanitation standards;
• Lead planning and development of menus.
• Delivering on our Accor Live Limitless loyalty promise
• Maintaining operational systems, promoting best practise processes and procedures, as well as finding new and creative methods to conduct business.
• Delivering on the Novotel brand promise in all interactions
• A commitment to the further development of your skills and experience as a beverage professional.
• Involvement in future planning and the execution activations and special events.