The Role:
Were expanding and looking for a dynamic, customer-centric individual to join us in our Malvern office! This is your chance to be a key player in our team, providing exceptional support across our three brands with our group GAZMAN, Cable Melbourne, and Perri Cutten.
As one of the first points of contact for our customers, youll embody the voice of the company, delivering top-notch service while creating positive and lasting impressions. Youll play a vital role in enhancing the customer experience and driving sales across all Austin Group brands.
If youre passionate about customer service and eager to make a difference, come and be a part of our journey!
This is a full-time role, working Monday to Friday. 
Other responsibilities will include but not limited to:

Resolve all customer inquiries positively, within set KPI timeframes to deliver an outstanding customer

... Click here to view more detail / apply for Customer Service Team Member

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. 
The Opportunity:
Our Bunbury branch is searching for our next Field Service Technician. Join our service team and play a key role in delivering safe, high-quality service to Komatsu customers in the Bunbury/South West region.
Your responsibilities will include diagnostics, repairs, and the ongoing maintenance of heavy equipment, ensuring we provide industry-leading support to our clients.
Were looking for a detail-oriented, safety-minded individual with strong technical skills and a drive for excellence.
A work vehicle, phone and laptop will be provided.
Roster: Monday - Friday, 5:2 overtime with rostered on call allowance
Role Located: Bunbury (must be based or looking to relocate)
Komatsu can provide you with:
... Click here to view more detail / apply for Technician ? Field Service

? Partner with a trailblazing global leader revolutionising automated material handling solutions
? Showcase your Industrial Mechanical skills across key customer sites
? Field based role with company vehicle, tools, laptop, uniform and mobile provided
What we offer:
Power your future. Start your dream career with Dematic today
WHAT IS AMAZING ABOUT FIELD SERVICE
Are you a technical problem solver who is skilled with their hands and enjoys being on the road? If you answered yes, we want you on Dematic sites across the Perth region !
Have you ever experienced the satisfaction of placing the last piece in a -piece puzzle you've been tackling forever? That is the feeling we at Dematic strive to provide for our diverse customer base; to be the final piece that completes their systems and distribution centres, whether it's optimising racks, conveyor belts, automated storage or software. And hey, with ... Click here to view more detail / apply for Field Service Technician

Customer Service Representative
Job no: Work type: Ongoing full-time Location: Parramatta Categories: Conservation, Customer Service


Customer Service Representative
Ongoing full-time opportunity
Located at 4 Parramatta Square, Parramatta (location negotiable)
Salary relative to experience, and ranges from $70,694 to $76,857 super

Do you want your work to make a difference for NSW?
Working to protect the states environment and heritage.
About the role
National Parks and Wildlife Service has a unique opportunity for a Customer Service Representative to support the contact centre with subject matter expertise and provide exemplary service to customers including managing feedback. 
Noting, interviews for this role will take place in most likely in January .
About You
You are a highly organised and motivated individual who thrives in a collaborative, busy and diverse

... Click here to view more detail / apply for Customer Service Representative

Aggreko Generator Rentals Pty Limited is a provider of flexible power generation solutions in Australia and the Pacific. It maintains global leadership in the temporary power generation marketplace by offering innovative rental solutions. Aggreko is a major player in the global power market.

Aggreko has an established record of working with businesses to improve their outputs, manage power demands and plan for emergencies. Our specialised technology is critical to the operations of several global businesses, and we have continued to rapidly grow across the mining, construction and emergency service sector.

Position Description

We are seeking a dedicated Service Technician- Electrical to join our team on a full-time basis. In this role, you will be responsible for the following:

Carrying out the toral maintenance needs of all hire fleet assets
Carrying out electrical installations, decommissioning and attending to breakdowns as required
Assisting electrical engineers in the design/layout of electrical installations,
Performing electrical testing of systems
Conducting required scheduled servicing to maintain optimum fleet performance
Preparing drawings plans and diagrams for electrical installations
Maintaining the levels of all required materials and ensuring the appropriate tools are in place and maintained ready for use
Contributing to optimum team performance and capability by providing quality workmanship to maintain and enhance the reliability of equipment
Carrying out effective troubleshooting to minimise downtown and unnecessary repair costs
Maintaining and enhancing relationships and communication with internal and external customers
Providing technical support to the Sales Team when required
About You

To be successful in obtaining this role, you will have:

A bachelor’s degree or Diploma in a relevant field and 2 years of relevant work experience; or
A trade qualification as an electrician and a minimum of 3 years of relevant work experience
Exceptional communication skills
Strong customer focus
Ability to work under pressure and make deadlines
Planning, problem solving and coordination skills
Ability to work unsupervised at times

06th November,
                              UON Energy for Every Future UON is a Western Australian integrated energy company providing turnkey energy and water solutions to the mining sector and beyond, helping our customers on their decarbonisation journey utilising the technology, skills and real experience of team members across the business.   UON is currently seeking experienced and self-motivated  Mobilisation /Service Coordinator  to join our team at  UONs team in Malaga.  

Malaga base (Monday to Friday)
Family Friendly Company
Immediate Start!
You will be responsible for:


Onboarding of personnel to site
Working with personnel on their onboarding requirements and any online inductions that are required for onboarding to site
Booking of RTIO training at Aveling if required
Booking of training that is mandatory for role

... Click here to view more detail / apply for Mobilisation /Service Coordinator

Our client is an ASX 100 iconic market leader, and today they are seeking to appoint an inspirational and transformational National Customer Service & Administration Manager to lead their national Inbound Customer Service Contact Centres and their Administration Support Teams whilst also proactively taking full responsibility for premium customer escalation management ($1m customers nationally), all whilst playing a key role in the transformation of this B2B customer centric multi-site/national operation. 
Key to our client?s success has been their ability to position their people at the forefront of their decision making, along with CX excellence. You will be supporting a significant multi-service multi-site operation as you lead these business critical functions.


So, what?s in it for you?  The opportunity to:  



Enjoy a salary package of up to $185k 10% STIs
Have full accountability for representing a national inbound Customer Service Contact Centres and their

... Click here to view more detail / apply for National Customer Service Manager

Job Posting Date:  25 Nov







Company:  Coates







Position Type:  Permanent Full Time







About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here As the first point of contact for customers at our Chinchilla branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions. Youll enjoy variety in your role including:







... Click here to view more detail / apply for Customer Service Coordinator

Your New Company:
Our client is one of Australias leading manufacturers and suppliers of roll formed steel building products and are renowned by top clients for their high quality products and fast turnaround times. Due to upcoming projects, our client is looking for a Customer Service Representative to join their high-performing Customer Service team based in Erskine Park. ...


Your New Company:
Our client is one of Australias leading manufacturers and suppliers of roll formed steel building products and are renowned by top clients for their high quality products and fast turnaround times. Due to upcoming projects, our client is looking for a Customer Service Representative to join their high-performing Customer Service team based in Erskine Park.

Your New Role: Reporting to a supportive and knowledgeable Customer Service Manager, your role will have variety and a typical day will involve:



... Click here to view more detail / apply for Customer Service Representative

Position: Customer Service Manager


Location: Osborne Park, Western Australia
Employment Type: Full-Time
Salary Range: $80,000 - $90,000 annually + Super.

Company Overview:
Next Bike Australia PTY LTD is a leading provider in the cycling industry, offering innovative and tailored solutions to our global client base. With operations spanning across multiple countries, we pride ourselves on delivering exceptional service and fostering long-term relationships with our customers worldwide.
Position Overview:
We are seeking a highly experienced and internationally seasoned Customer Service Manager to join our dynamic team in Perth. The successful candidate will be responsible for overseeing and enhancing our customer service operations, with a specific focus on integrating international best practices. This position is crucial in supporting our expanding global clientele and ensuring seamless customer interactions across multiple time zones and regions.
Key Responsibilities:
• Lead and manage the customer service team to deliver high-quality support to both local and international clients.
• Develop and implement strategies to improve customer satisfaction and loyalty, ensuring adherence to global service standards.
• Coordinate and collaborate with teams across various countries to streamline processes and resolve cross-border client issues.
• Utilize international experience to tailor service approaches to diverse cultural and regional customer needs.
• Establish and monitor key performance indicators (KPIs) to ensure the team consistently meets service delivery targets.
• Oversee customer feedback mechanisms and ensure continuous improvement in service delivery.
• Train and mentor, the customer service team, incorporating global best practices and tools for customer relationship management.
• Manage escalated customer complaints and issues, ensuring swift and satisfactory resolution.
• Regularly liaise with stakeholders in other countries to ensure a cohesive global customer service strategy.
• Stay updated on industry trends and regulatory requirements, ensuring the company remains compliant with relevant standards.
Key Requirements:
• Minimum 2 years of international customer service management experience, with a proven track record of overseeing diverse teams and client bases.
• Experience working within global markets, preferably with exposure to US, UK, European, or other international customer service operations.
• Strong leadership skills with the ability to inspire, motivate, and manage a team across various levels.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders from different cultural backgrounds.
• Proficiency in customer relationship management (CRM) software and global customer service systems.
• Demonstrated ability to handle high-pressure situations, particularly in resolving escalated customer complaints across different regions.
• Strong analytical and problem-solving skills, with a focus on continuous improvement of service delivery.
• Familiarity with Australian customer service standards and local market preferences is desirable but not essential.
•
Why Join Us?
• Be a part of an internationally focused company with a strong commitment to customer service excellence.
• Opportunity to bring your global expertise to a rapidly growing market in Australia.
• Work in a supportive and dynamic environment where innovation and improvement are encouraged.
• Competitive salary and benefits package, with opportunities for career progression.


Application Process:
Interested candidates are invited to submit a detailed resume and cover letter, highlighting their international experience and how it aligns with the position requirements. Please include specific examples of how you have successfully managed customer service operations across different countries.

Royal Nut Company is a family-owned business, dedicated to sourcing, manufacturing, and supplying the highest quality Nuts, Nut Spreads, Dried Fruit, Legumes and Grains, Health Foods, Confectionery, Snack Foods, and Spices.
Royal Nut Company has been supplying the Australian food industry with quality food products for more than 30 years.
Being pioneers in this industry, we have always worked with passion, precision, and dedication to satisfy our customers? needs with the finest quality products. This has allowed us to build many long-term relationships with our valued customers and suppliers.
Our products are sought after by manufacturers, distributors, the finest restaurants, chefs, bakeries, chocolatiers, supermarkets, and health and specialty food stores in Australia and internationally.
About the role:
You will work in an exciting foodie environment, as part of a dynamic and energetic team. At Royal Nut Company your taste buds will be on duty every ... Click here to view more detail / apply for Customer Service Representative

Contribute to our mission, Technology for Life.
Reporting into the Field Service Team Leader - WA / SA / NT, the new Field Service Engineer (?FSE?) will be based in Perth, WA, whilst also supporting client needs in SA and NT on an intermittent basis. The FSE will perform safety and performance testing, installation, maintenance, and repair of Draeger medical devices located predominantly at customer sites or within the workshop environment to meet customer and service agreement requirements, as well as:

Timely and effective response to break service requests;
Preventative maintenance as per manufacturers testing and part replacement schedule;
Installation of new devices and upgrades including basic operating instruction and orientation;
Field corrective actions as required to remove product defects and reduce risk to patient health and safety;
Customer support for region by ensuring that customer concerns and issues are addressed efficiently and
... Click here to view more detail / apply for Field Service Engineer