Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role
You will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. As part of this role, you will assist with the reporting of incidents and breaches to ensure compliance in accordance with regulatory, industry, legal and company standards and requirement; as well as providing specialist complaints advice and ongoing maintenance and promotion of the Chubb risk and compliance framework for Australia and New Zealand.

Your Responsibilities
- Investigate, analyse and prepare determinations of complaints for Internal Dispute Resolution (IDR) in Australia and New Zealand;
- Prepare External Dispute Resolution (EDR) responses for the Australian Financial Complaints Authority (AFCA) and New Zealand’s Financial Services Complaints Limited (FSCL);
- Liaise with AFCA/FSCL where appropriate;
- Attend EDR Conciliation Conferences in order to reach negotiated settlements with customers/ their representatives;
- Refer IDR determinations to the Dispute Resolution Committee (DRC) to assist in determining the outcome of both retail and wholesale disputes;
- Liaise with business units to coordinate and deliver effective handling of complaints;
- Adhere to timeframes contained within the General Insurance Code of Practice. the New Zealand Fair Insurance Code and ASIC RG 271;
- Maintain thorough and up to date records in respect of assigned complaints;
- Identify and draft ‘Learning Points’ in respect of issues, themes and trends arising from complaints for reporting purposes;
- Conduct root cause analysis of complaints in order to identify ways to minimize complaints;
- Identify any possible breaches of relevant legislation, regulations and obligations by the business
- Identify and report Compliance incidents and breaches;
- Identify and escalate complaints which may be a potential media or legal threat to Chubb;
- In addition to the duties and responsibilities set out in this position description, the employee shall carry out any other reasonable work-related requests made by the employer.

Your Skills & Experience
- Tertiary qualification in law, commerce, accounting, business or similar is desired
- Knowledge of Financial Services regulatory compliance
- Complaints and dispute resolution experience and/or industry experience within banking, finance, insurance or superannuation (claims handling experience would be beneficial in understanding the process)
- Analytical skills- ability to solve complex problems and have a solution focused mindset
- Excellent oral and written communication skills
- Excellent attention to detail
- Ability to multitask and adhere to deadlines and work in a changing environment
- Ability to work autonomously and collaboratively
- Highly organised and possess great time management skills
- Ability to manage customer and stakeholder expectations;
- Proficiency in Microsoft Office Outlook, Word and Excel.

Applications Open: 15th of December 2023
Applications Close: 15th of January 2024

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

Paul Ingle and Associates Pty Ltd. requires an ICT Analyst to join a highly successful and growing technology team. This role is to deliver Business and Systems analysis services across the Payments and Cards solutions domain.
Along with your fine ICT Analyst skills and experience you will also need to offer 5 years of experience in the Payments/Cards specialist technology domains and environments as detailed below.
This ICT Analyst role is to operate with technology and users in framing business requirements and then utilising their deep analysis of their payments/cards skills to develop distinct technology solutions.
This is a full time role and offers a salary of $100,000+ per annum.

For this exciting role will require you to have completed the following:
• Conducting research to understand user requirements, and developing software solutions to meet those needs.
• Identifying, investigating and analysing business processes, and recommending optimal processes for system functionality and best business outcomes.
• Maintaining/upgrading software applications to meet functional/performance needs and following full systems test processes to ensure functional & performance needs are met.
• Capacity for developing and deploying functional solutions and creating system test plans to ensure quality and integrity of the system and creating technical documentation to suit.
• Collaborating with other IT professionals, project managers, software engineers, database administrators to create integrated solutions, providing guidance & assistance on the project direction.
• You must show that you have followed prescribed Project Management methodologies; Agile, Waterfall etc in developing project plans, costings, resourcing for project management
• You must show that have kept up-to-date with the latest with technology trends across payments and the broader ICT industry

As an ICT Analyst - Payments you will be working both individually and in a team of similarly experienced payments knowledge and experienced SMEs across a variety of payments and cards software solutions broadly covering the following:

• PCI DSS frameworks, implementation and compliance
• Payments gateway technology expertise within the payments front-end and back-end environs.
• Specific technologies
• Postillion (Office, Realtime), Connex, Postilion, Base24-eps, IST/Switch, Authentic or similar payments gateway and switching
• EFT, PinPad and Terminal Management Systems
• Qualifications of a BSc tertiary degree in technology or 5 years Payments technology work experience may be acceptable
• Exceptional customer service expertise
• Established top rate analytical skills
• Proven ability to apply problem solving skills
• A true team person positively working with teams and stakeholders

About the Company

At AEIOU Foundation for Children with Autism, we have a simple yet sincere goal: to provide early intervention that enables children with autism to live their best lives. It’s how we do it that sets us apart from everybody else.

AEIOU is a profit-for-purpose organisation, established in 2005 to deliver high-quality therapy and care. Our family-centred program meets the Guidelines for Good Practice and supports children with autism to develop essential life skills, independence, and confidence.

We are excited to offer experienced professionals the opportunity to join AEIOU in the critical role of Behaviour Analyst.

The position:

* Location: AEIOU Gold Coast
* Full time / permanent position

This is an exciting opportunity to support children with autism aged 2 - 6 years. Working within a therapy team, you will be contributing to individual plans to support children to maximise their cognitive and social capabilities, and to reduce or eliminate maladaptive behaviour. The Behaviour Analyst provides training and supervision to team members in their area of expertise including how to conduct assessments and deliver behavioural interventions. You will ensure the clinical program is implemented effectively, and children are best supported to meet their therapy and education goals.

About you:

Ideally you are a Certified Behaviour Analyst (CBA/BCBA), however if you have completed or a Masters in Applied Behaviour Analysis, are studying towards your CBA qualifications or hold a current CBAU/BCaBA qualification we would welcome your application.

You will be someone who has experience delivering therapy services to children with Autism and have an understanding of the principles of behavioural interventions (including Applied Behaviour Analysis (ABA) and other complementary models of practice).

You will need to hold (or be able to obtain) a current Blue Card/Working with Children Check, NDIS Worker Screening Check and have your COVID-19 Vaccination certificate (double-dose) or have an exemption.

What we do for you:

* Competitive above award wages - base salary range from $76K to $104K plus super (salary is negotiated based on qualifications and experience)
* Salary packaging benefits of up to $15,900 per year which increases your take home pay
* Four week intensive induction program and ongoing supervision with a senior therapist
* Paid Parental Leave
* 5 weeks annual leave, plus the option to purchase an additional week
* Employee Assistance Program (EAP) for staff and immediate family
* Regular paid professional development days
* Values-based quarterly recognition awards

Culture

AEIOU Foundation is a caring culture with a drive to continually improve and provide employee recognition through clear organisation values: Support, Teamwork, Excellence and Passion.

How to Apply

Apply for this position today by attaching a brief cover letter and a resume.

The ICT Business Analyst’s role

P&S Logistics Pty Ltd is one of the leading providers of local and nationwide vehicle transport and freight services, working alongside leading Australian carriers. With over 5 years’ experience and expanding rapidly, we understand the importance of quality service. We love putting people first and enjoy assisting customers with their enquiries in a fast-paced environment. Join our amazing team of individuals.

The Opportunity

Due to business expansion, we are seeking an ICT Business Analyst to join the Business head office responsible for enhancing P&S Logistics solutions and capabilities by analysing and improving or building new technology systems. We are looking for a dynamic individual who is efficient and have an exceptional ability to manage various stakeholders, from both technical and non-technical backgrounds.

This role is a full-time, ongoing role based at our 8-10 Thomas Street Yarraville VIC.
Salary: $90000 including super.

The role

You will be responsible for overseeing the business systems and processes relevant to our online sales, quoting, booking, customer service, payment and allocation systems for vehicle transport. You will also manage a team of IT developers in our offshore centre, provide them with design specifications for modification of existing systems and developing new systems to build inhouse systems to support the business processes.

You will also have an understanding and/or skill to analyse big data that is generated through Google Analytics and provide recommendations on relevant systems and processes to generate new leads and conversion of leads or potential/commercial value identification.
Previous experience managing overseas web development teams in India, Pakistan or Sri Lanka will be desired.

Responsibilities

• Work with P&S Logistics management team, offshore and onshore staff, to analyse and identify system, business process and procedure
gaps and work practices
• Implement software systems to optimizing existing business practices to reducing inefficiencies.
• Develop and maintain ERP functionality & capability matrix for all logistics operations
• Develop projects plans, cost management, and resourcing to develop and execute key projects for P&S logistics.
• Work closely with offshore technical teams to ensure requirements and dependencies are accurately mapped and agreed
• Creating clear system specifications to the system developers, include specifying the data structures, the user interfaces and business
processes.
• Utilizing the data analytics capabilities and data modelling techniques to create clear system specifications for design a development of
system software
• Assist in UAT processes including the development of testing criteria and working with onshore staff to ensure the correct delivery of the
user stories and compliance prior to release to the live environment.
• Develop training document and SOP’s for onshore customer service staff on new systems or updated systems.
• Facilitate collaboration and teamwork within various teams in the P&S Logistics function
• Act as key project manager and the SME to assist in all data and system projects, advising and guiding the decision makaing for P&S
logistics management team.
• Demonstrated ability to provide leadership and mentoring to analysts in the team.

Requirements - capabilities and competencies

• Have at least 5 years of work experience as an ICT Business Analyst and Bachelor qualification in IT, software development or a relevant
information technology field
• Proven experience in leading technical design and execution of impact, enterprise-wide, strategic ICT programs or initiatives
• Experience in ICT Digital Services, Data Architectures and Cloud, and Google Analytics.
• Strong understanding of contemporary ICT trends
• Excellent stakeholder management skills
• Exceptional communication and interpersonal skills
• Strong analytical, problem solving and quantitative skills.
• Advanced Microsoft Excel and database skills including experience with advance formulas, pivot tables and relational databases. Macros
knowledge will be highly valued.
• Experience in Microsoft Power BI, particularly Power BI reporting &/or building dashboards.
• Works autonomously and checks-in as decisions are made. Takes on whatever role is necessary to achieve business objectives.

Desired

• Previous experience managing overseas web development teams in India, Pakistan or Sri Lanka will be desired.
• Overseas travel may be required

Designation / Job title: ICT Security Specialist - 262112 \ Security Analyst

Number of Positions : 10

Primary or Mandatory skills:-
1. Sailpoint
2. Java

Good to have skills:-

1. Oracle
2. Ping
3. Azure

Detailed Job description:-

• Implementation of IAM security systems, including Sailpoint, Microsoft AD/Azure AD as related to IAM, MFA, Conditional Access and SSO etc. whether on-prem or in the cloud.
• Collaborate with existing and future managed service provider relationships and resources in the IAM/SAP security space.
• Build, test and rollout of enterprise Identity and Access Management solutions in association with internal and external resources.
• Ability to document use cases and work with agile teams to document user case studies.
• Provide technical Engineering and vision for customers’ application platforms.
• Ability to support evaluations of vendors solutions.
• Collaborate cross-functionally with other technology teams and security organizations.
• Participate in the definition of an enterprise IAM Engineering strategy, with a roadmap of key deliverables and timelines, and deliver consistently.
• Maintain up-to-date knowledge by researching new technologies and software products, participating in educational opportunities and conferences, and reading professional publications.
• Foundational knowledge of Identity Management technologies such as NetIQ, PingID, CA, Okta, AzureAD, SailPoint, RSA etc.

Designation / Job title : Systems Analyst – 261112

Number of Positions : 10

Good to have skills :-
• D365 Retail
• Power Apps
• Power Automate

Detailed Job description :

D365-System Analyst
• 10+ years of experience in D365 Finance and SCM modules ( Products/Inventory/Warehouse/Costing /advance warehouse management ,Should be able to manage customer requirements/CR , configure the process and co-ordinate with team. Gathering Business requirements from the clientsAble to do the Functional analysis.
• Preparing Business Process documents
• Good analytical and communication skills. Should have done at least 6 successful implementations.
• Implementation/support experience in finance and retail domain will be added advantage.
• Should have below D365 certificates.
• MB-310,MB-330,MB-340 also having MB-700 will be added advantage.

Description/Duty Detail

As Systems Analyst Will be responsible for developing and integrating Operations Support Systems within ERP practice. This will involve development, testing, documentation and support services for ERP D365 Finance and Operations. System analyst will be involved in component development for ERP as may be specified by the functional / technical specifications by utilizing the appropriate protocol knowledge, programming and database skills. ERP and planning and implementing it. Managing testing tool and services in Microsoft Dynamics 365 using RSAT(Regression Suite automation tool).

Responsibilities:

1. Analyzing, designing and implementation of D365 ERP services and components.
2. Analyzing the system and process requirement for D365 Finance and SCM.
3. Implementing the Change requests as per Customer requirement.
4. Managing the platform updates, analysis and suggestion of new features in D365 ERP in various modules like General Ledger/AP/AR/Inventory/production.
5. Managing and supporting nearly 130 integrations with various external technologies.
6. Quality and risk management in the D365 ERP.
7. Taking ownership of the tasks assigned.
8. Doing Functional analysis and preparing Business Process documents.
9. Experience in managing customer requirements/CR , configure the process and co-ordinate with team.
10. Managing testing using testing tool for D365 ERP, tool to be used is RSAT (Regression Suite automation tool)
11. ERP workflow configuration and managing customization for related workflow.
12. Keep updating the knowledge artifacts for the team to review and utilize during further support and enhancement.
13. Regular communication with the customer’s personnel as required.
14. Testing of ERP services / Components.
15. Support of ERP Services / components Managing and configuring Power automate workflows.

We are unique  Join an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in Read More...

Click here to view more detail / apply for Financial Accounting Assistant Manager

About Us
SourseAI is an AI innovator that has combined applied AI and industry based models into a SaaS decision augmentation platform - Sourse. Leading ecommerce, telcos, utilities and entertainment brands use Sourse to drive the adoption of data informed decision making

We are looking for ICT Business Analyst to join our team.

Duties and Responsibilities:
• Work with stakeholders to gather and document business requirements
• Analyze business requirements and develop corresponding technology solutions
• Ensure technology systems support business objectives
• Provide technical guidance and support to project teams
• Manage projects from start to finish, including testing and implementation
• Evaluate business processes and workflows to identify inefficiencies and recommend improvements
• Develop user and training materials, conduct training sessions, and serve as a subject matter expert
• Collaborate with cross-functional teams and stakeholders to ensure project success
• Define functional specifications for system developers to follow
• Model data and processes to create clear system specifications
• Manage projects using project management methodologies and techniques, including planning, cost estimation, and resource allocation
• Ensure the quality and integrity of systems through the creation and implementation of test plans
• Act as a primary point of contact and provide guidance in system project decision making

Qualification:
• Bachelor's or master’s degree in a related field
• A minimum of 2 years of relevant work experience
• Strong communication and presentation skills
• Strong understanding of technology, business processes, and project management
• Analytical and problem-solving skills
• Excellent organisation and time management skills
• Ability to work in a fast-paced environment and meet deadlines
• Ability to work closely with all stakeholders throughout the project

Salary: $70,000-$100,000 + superannuation
Job Type: Full time

Should you be qualified, send us your application right away!

We are looking for a Senior Technical Analyst to join Experian’s Decision Analytics business. The Senior Technical Analyst plays a key role in implementing solutions that deliver business benefits for our customers. This includes new prospects and new requests from existing customers, supporting requests and actively participating in the pre-sales and delivery phases of complex projects across our wide portfolio of products, including Originations, Customer Management and Fraud Prevention.

Ideally, once you have gained experience in the Experian product, the expectation is you will grow to be confident in presenting our solutions as well as leading technical workshops.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

What you’ll need to bring to the party
- Strong presentation skills (workshop, demonstrations, training)
- Advanced communication skills both written and oral
- Strong problem solving and investigation skills
- A teamwork focus, with a flexible, analytical and logical thinking approach
- Ability to build and maintain solid long-term relationships
- Excellent organisational and time management skills

What you’ll be doing
- Assist in business workshops and requirements definition with Product Consultants through to sign off
- Lead and facilitate technical Workshops and requirements definition through to sign off
- Development of interfaces and bespoke modules in line with industry standards
- Motivate simple, efficient and supportable implementations
- Provide technical advice and support
- Configure and install the Experian solution into our client and hosted environment
- Experience working in an Agile environment
- Creation of User Stories and Acceptance Criteria
- Technical Delivery / Development
- Technical Delivery Support
- Train, mentor or shadow members of the delivery team
- Assist pre-sales with client facing technical presentations and workshops
- Actively contribute to a positive working culture

More about you
- Desirable Technical Knowledge
o Knowledge of two programming/scripting languages and recent experience with at least one, among Java, Groovy, JavaScript, PL/SQL, T-SQL
o Operating systems: Windows, Linux (RHEL, CentOS) & Virtualisation
o Database: PostgreSQL, Oracle and/or SQL server
o Application Servers: Apache Tomcat, WebSphere, WebLogic, WildFly
o Networking: Firewalls, WAF, SSL, ALB’s and NLB’s
o Cloud: AWS / Azure / GCP
o Java / Groovy Design Patterns
o Java Performance Tuning concepts
o JMS Integration
o Web Services (SOAP and REST), REST/JSON/JWT
o Web technologies – HTML, CSS, JS, AJAX, Wicket
o TLS, Certificates and understanding of PKIX
o LDAP / SAML integration
o XML, XSLT, XSD, XPath, Apache FreeMarker
o Experience with at least one source control system (SVN, Git, Mercurial)
o Concepts of continuous integration, automated testing and other automation framework (Ansible, Jenkins)
o Presentation: PPT, Visio

- Experience
o Experience in Technical development, solution architecture and infrastructure definition
o Able to understand complex data flows through enterprise-grade solutions
o International experience and ability to work with virtual/remote teams
o Able to manage multiple, simultaneous implementations
o Deep understanding of systems, processes, applications and technology

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction
services. We are committed to doing our part in building a better working world, to help create wider economic and
social benefits today, and a strong legacy for a better tomorrow.

Our FAAS (Financial Accounting Advisory Services) team are looking to hire Managers and Senior Managers in
Australia.

Key duties of the role are:
• Leading the planning, management, and delivery of engagements, including proactive stakeholder management,
commercial project outcomes, resourcing, and risk management
• Establishing high performing teams, including coaching and mentoring team members
• Participating in overall practice strategy development whilst ensuring high quality deliverables tailored to client needs

Essential skills for the role are:
• A minimum of 6 years’ relevant experience, and CA or equivalent professional qualification.
• Excellent leadership and project management skills with a proven ability to execute under pressure
• A desire to build a career founded on purpose and teamwork

The sponsored approver for this role is Ernst & Young Services Trust Ltd.

To apply please click on the following link.
https://careers.ey.com/job-invite/1433534/