At CoinJar, we have provided cryptocurrency services to Australians for over a decade. Our operations ensure that all interactions, including the handling of personally identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business.

As the Financial Crime Support Officer, you will finalise customer onboarding, escalate matters to the financial crime team, and take proactive measures to prevent fraud and safeguard CoinJar's customers.

This full-time role is on a 6-month contract with the potential to move to permanent, offering a hybrid work arrangement between our Melbourne CBD office and your home

Responsibilities

• Conduct outbound calls to new & existing customers during onboarding and throughout the relationship.
• Document call outcomes and update customer records accurately.
• Work closely with the Financial Crime Team to relay important customer information and support ongoing compliance efforts.
• Assist the Financial Crime Operations Team as necessary.

• Minimum of 1 year experience in a similar role
• Excellent verbal communication and interpersonal skills
• A proactive approach to identifying and resolving issues
• Attention to detail
• Ability to work in a team environment

• Flexible working conditions (hybrid, work from home)
• Training & development

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role:

As a Senior Systems Support Analyst you will provide support for assigned production-related systems for major banking and payments clients. This role could be based in Sydney or Melbourne and will see you working within the local Application Support Group and collaborating with global colleagues you will also:

• Provide on-call support for HP Non-Stop Systems and proprietary applications

• Develop and execute scripts and test plans

• Conduct software analysis related to debugging, resolving issues and modifications

• Liaise with internal clients, vendors and global colleagues to resolve issues and deliver results

• Providing rostered on-call 24/7 support to clients (around 1 week per month)

What You Will Need:

• HP Non Stop systems experience is essential for this role

• Previous experience in a Systems Support role with sound experience in programming languages and application development methodologies

• Ability to understand in-house applications

• Knowledge and experience with primary database engines with demonstrated ability to write complex queries for data validation and troubleshooting

• Experience with a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

Bonus if You Have:

• Experience in the banking or Financial Services sector

What We Offer You:

At FIS, you have the opportunity to make your mark in the Fintech industry and work with industry leaders. Our benefits include:

• Flexible, hybrid work model

• Diverse and collaborative atmosphere with personal and professional development opportunities

• Great remuneration package with medical insurance and employee share scheme

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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At BlueScope, we are embarking on a transformative journey to revolutionise our technology strategy and employee experience, with a primary focus on the global implementation of Workday. This significant initiative will be executed through a carefully planned, multi-phased approach.

We will commence this journey in Australia, leveraging our Australian business as the initial phase to establish a strong foundation. Over the next two years, we will progressively expand the implementation to our international operations, ensuring a seamless transition and integration across our global businesses.

We are searching for a Business Analyst to join our project team.  This will be a 9 month fixed term role and is to start mid October and can be based in either our Sydney or Melbourne offices.

The role

The Business Analyst for BlueScope’s Workday HCM Implementation will play a pivotal role in ensuring that relevant HR business processes are understood and mapped.

Responsibilities include:

• Conduct comprehensive analysis of existing business processes and workflows.
• Support the project team across key elements of the project.
• Undertake analysis and documentation of new and revised business processes.
• Ensure processes are clearly documented including workflows, roles, and responsibilities.
• Collaborate with stakeholders to gather process requirements.
• Facilitate workshops and meetings to understand current state of process with a view to mapping future state.
• Ensure any corrections to requirements or processes are made as a result of issues identified in testing.